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Prós: "Flight was on time"
Contras: "Not many entertainment choices"

Contras: "The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!"

Prós: "Decent entertainment but the headphones provided were bad."
Contras: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."

Contras: "My seat. It did not recline"

Contras: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."

Prós: "Everything was good"

Prós: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Contras: "Above"

Prós: "Kindness"
Contras: "Food and entretainement"

Contras: "Kayak’s app didn’t update the flight schedule that has changed to one hour ahead. I almost lost my flight because of this"

Prós: "Ready for long travels with my wife"
Contras: "Aborting through inspection area different airports"

Contras: "The checking process at the counter in Lima was horrible,they moved me to another flight saying that mine was delayed. Once they moved me to Alan they couldn’t check me in and send me back to Avianca, during that process they lost my suitcases. I arrived to Orlando with no clue where my suitcases where and I was traveling g with to young kids. Although I recovered my suitcases I haven’t heard a follow up."

Prós: "Good service and comfortable trip."
Contras: "Nothing went wrong."

Prós: "There were 2 friends of the crew member and they move them to first class because there were lots of empty sits in first class but they should upgrade to star alliance members NOT ONLY TO FRIEBDS"

Prós: "departure was on time, crew was very good, flight was smooth"
Contras: "food was about what you'd expect from any airline these days; we did get wine though! Six across seating in an Airbus 319 makes for limited space (but again, that's all the airlines for planes of this size)."

Prós: "Crew service"
Contras: "had to wait 1 hour for my baggage at Orlando airport. No choice in food"

Contras: "Late fly"

Prós: "Plane ride was smooth and on time. Entertainment was good. Lot of choices. Breakfast was just OK"
Contras: "No complaints"

Prós: "Crew"
Contras: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"

Prós: "Basically the plane."
Contras: "I got a really bad customer service experience with one of the members of the crew. She answered my questions in a not polite way."

Prós: "Good movie selection"
Contras: "A few broken things in the bathroom gave the impression that the plane wasn't well maintained"

Prós: "Food, entertainment"
Contras: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."

Prós: "Nice food ans crew."
Contras: "Late boarding, big lines."

Prós: "Where our travel agency failed us, Avianca came through and rebooked our flights. The service was great, the food was fine, and the entertainment was also fine. Excellent customer service."

Contras: "We need to wait more than an hour to get our baggage.."

Prós: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Contras: "everything on the ground one the plane pre and post flight"

Prós: "Nothing about this trip was good"

Prós: "Nothing"
Contras: "I booked business class ticket and they changed it to economy and didn't tell me also didn't adjust my fare. (Last minute carrier change they told me) I had to fly in the very back of the plane next to a nauseating bathroom. It was horrifying. From Brazil to USA."

Contras: "They boarded the plane before the doors to the plane were open and so we were in the walkway freezing for at least 10 minutes, which I believe is illegal. Don't board the plane unless you can actually GET ON. The crew also was a special kind of rude."

Prós: "The tvs was very very very very very vert very cool"
Contras: "The breakfast was not not not not not not not not good"

Contras: "Nothing"

Prós: "Nothing"
Contras: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Prós: "The airplane is confortable"
Contras: "When We proceed to check-in to checking our bags, we have an issue with the weight. So, to compensate, we remove some itens from our bag and put on our carry-on bags. The employees of the Avianca realizing that told me that I need to weight my Carry on bag. I never see something like that before, I ask to her if everybody need to weight the carry on bag, She told me yes, but I stay on Checking places for a long time and I don't see anybody weight theirs carry on bags. Basically the company want to get my Money forced me to pay for extra weight."

Contras: "Only a few very all movies to chose from on a 6 hour flight."

Prós: "great staff"
Contras: "seats were unconmfortable and food was horrible"

Prós: "First time international flight and had no idea what to expect. All the comforts of any other airline, they serve meals, and service is great. The personal TVs are excellent."
Contras: "The flight to cusco had a slightly older plane that didn't have the personal screens. They still showed a movie, however, and they were good ones each way."

Prós: "I'm very happy with the service, attention y confort with avianca and all the staff on my way home, I highly recommend it, I will use the avianca service for my future flights, Thanks A lot to all avianca staff members"

Prós: "The only thing I liked about this experience was when the plane landed in Orlando and I knew I would never have to deal with avianca again."

Prós: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Contras: "Almost one hour late to leave GRU. Flight Stats showed the delay more than one hour before the company say something. They boarded everyone late and kept us in the plane waiting for a conection flight that they already knew would arrive late."

Prós: "There was nothing exceptional on Avianca's service on this service."
Contras: "There was nothing exceptional on Avianca's service on this service."

Contras: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Contras: "It was ok"

Prós: "On time"

Contras: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Prós: "Nothing"
Contras: "The food is terrible. The crew is not friendly."

Prós: "They plane was comfortable and I loved the movies choices"
Contras: "I still didn't get one of my lauguage"

Prós: "Fast boarding, left on time"
Contras: "Hard seats, not enough cushion, flavorless food."

Contras: "The food as usual is not excellent. ... was good enough"

Prós: "I was rebooked for this missed flight on American, thank God. And Avianca did give me a hotel and meal vouchers for the extra 15 hours I had to wait for my new flight."

"Flight was overbooked and we didn’t leave on time."

"The 2 hour delayed and the seats were very uncomfortable for economy"

Prós: "The crew."
Contras: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."

Contras: "Delayed boarding"

Prós: "Delay with boarding"

Contras: "Great flight"

Prós: "The space between passangers and the steps the crew took to ensure our safety."
Contras: "Nothing it was a perfect flight."

Contras: "Seats were a little dirty especially for the COVID-19 going around."

Prós: "Crew was helpful, friendly and offered great service."
Contras: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."

Contras: "Sitting in first class"

Prós: "The movie options"
Contras: "Compensation for having waited an hour and a half extra."

Prós: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Contras: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."

Contras: "WiFi didn’t work at all."

Prós: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"

Prós: "Seat was great, complimentary snacks and alcoholic beverage"

Prós: "Crew, as always, excellent. The people of delta are what keep you coming back."
Contras: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"

Contras: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."

Prós: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."

Prós: "Great food and service in first class"
Contras: "Water waiting on table on arrival"

Prós: "The food and the treatment"

Prós: "Very comfortable, great entertainment selection"

Prós: "Almost everything"
Contras: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."

Prós: "Delta - best airline"
Contras: "Airbus - entertainment systems never work."

Prós: "Excelente"

Prós: "I loved flying delta comfort. I’m going to do it more often."

Contras: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"

Prós: "The longer leg space"
Contras: "Again, I can not understand why the airlines have to narrow the seats so much..."

Prós: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Contras: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"

Prós: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"

Prós: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."

Contras: "No Gluten free option"

Prós: "The lady at the ticket inter helped me em get eat I wanted!"
Contras: "Nothing"

Prós: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Contras: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."

Contras: "Bought a brand new suitcase and Delta staff broke one of the wheels!"

Prós: "Everything was in order"
Contras: "None really"

Prós: "The boarding was easy, crew was super and the travel was awesome."

Contras: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."

Contras: "The boarding process doesn't make sense. My seat assignment was changed for no reason, and I didn't have a say in it. I was put further back on the plane. Not happy about that."

Prós: "Service was outstanding"
Contras: "TV froze and was never fixed."

Contras: "I paid for an upgraded seat and it was still very cramped"

Prós: "Amazing experience thank you Delta"

Prós: "boarding was smooth crew great and service was good"
Contras: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"

Prós: "Entertainment system is great."
Contras: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."

Prós: "Trip and flight crew excellent!"
Contras: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"

Prós: "Enjoy able"
Contras: "Noise"

Prós: "Short comfortable flight.. good entertainment to choose from."
Contras: "Everything was good with this flight.."

Prós: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Contras: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"

Prós: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Contras: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."

Contras: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."

Prós: "I liked the in-flight entertainment and the crew was very pleasant"
Contras: "The seats are awful. If you're 6 ft or taller, your legs barely fit if at all. Boarding is ridiculous."

"Entertaining was limited for such long flights. The crew was good"

"The entertainment was a bit limited considering how long of a flight we had. The crew was excellent"

"I didn’t like anything!! This is the worst airline. They cancelled our flight last minute. This has happened twice. Fly a different airline if possible. Copa will scam you!"

Prós: "On time"
Contras: "A very crowded flight"

Prós: "Crew, very kind"

Prós: "Employees so so not friendly"
Contras: "More professionally"

Prós: "Everithing perfect"
Contras: "The space between the seats"

Prós: "There was actually food on this very short flight! I liked that. Also I didn't have to pay to pick a seat upon check-in which was nice."
Contras: "The food was decent but my return flight was better."

Prós: "Entertainment on board was good"
Contras: "One member of the crew wasn’t polite, his tone sounded rude/mad"

Prós: "Punctuality"
Contras: "Comfort"

Prós: "The crew was kind and helpful."
Contras: "The food."

Prós: "Nothing"
Contras: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"

Contras: "Non entertainment system onto 737 ?"

Prós: "The crew was very polite"
Contras: "At the time of checking in i couldnt get my mileage to my account"

Contras: "Very small gate to do security"

Prós: "Great trip!"

Prós: "Great trip!"
Contras: "Everything was good"

Prós: "Free alcoholic beverage."
Contras: "Seats were really uncomfortable and the seats would not recline at all so we were stuck sitting up straight the whole time."

Prós: "No like"
Contras: "the will of the counter attendant of the chekin, he did not help me at all"

Prós: "Crew is attentive. Service is good. Food was decent."

Prós: "Boarding ok, flight ontime"
Contras: "Plane did Not have any video screens, nothing to watch, no seat screens no general bigger screens - nothing!! Very poor in this day and age!! And food was not good."

Contras: "No fue informado que el asiento 10 no reclinaba ."

Prós: "The size of the aircraft.period."
Contras: "A crewman took up space when we were loading the plane to discuss something with a customer that could have waited until everyone, including me got a chance to sit down. Then, they almost forgot to ask us for beverages during the meal which was horrible according to several neighbors- I was not hungry."

Prós: "copa is always on time"
Contras: "food quality is low drinks are 'rationed'"

Contras: "This airline has no concept of service. We were treated poorly by the ground personell as well as the board crew. Also, the airport in Panama is very bad. It's expensive and the food and beverage offering is limited. Avoid!"

Prós: "Courteous staff m, on time arrival and departure, good meals"
Contras: "The on-board movie was a kid movie, but there were lots of kids on board, so that didn’t really matter to me"

Prós: "It was a smooth ride"
Contras: "No entertainment on the plane"

Prós: "Glad I flew with this airline. Had my doubts at first but they were all erased with this very friendly and hassle free experience."

Prós: "Crew are nice people."
Contras: "Food is not pleased and not very comfortable."

Prós: "The flight, the food, the confort"
Contras: "The crew at the Orlando airport.....no enough help for elders. my Mom was helped to a wheelchair and left her there to push herself.....No help was given. Very dissapointed"

Prós: "All Flights on time, good entertainment, aceptable food, variety of drinking, confortable seats. They accept 2 baggage per passenger without extra charge and this is awesome these days, ticket price is very affordable. I Will recommend it, no doubt."
Contras: "Changed gates at Panama without any alert until boarding time. From Panama-Costa Rica."

Prós: "Reminded me of what a pleasure flying was 15 + years ago. Copa had a great inflight movie (personal preference) included with the cost of the flight. Dinner was okay, but they served wine with it which made it better, also included with price of the flight. They did offer headphones for those that wanted/needed then for the inflight movie, once again included with the price of the flight."
Contras: "The flight attendants were not overly nice. Typical flight to Orlando with A LOT of young children, but the one constantly kicking the back of my seat was one of the worst experiences of my flight history (not the airlines fault)."

Prós: "Father had an emergency operation could not fly as scheduled I called Airline and they helped me re-schedule at No cost of course after following some procedures"

Prós: "Flight arrived early"
Contras: "The seats were uncomfortable and the AC didn’t work very well. I was hot the whole flight."

Prós: "Great flight attendants!"
Contras: "Often flying to Orlando is a headache because there are always a lot of clueless foreign families and noisy children going to Walt Disney World. This flight was the exception--everything was smooth!"

Prós: "same..flight was great...times worked for me"
Contras: "nada"

Prós: "Is there anything good with copa?"
Contras: "A business class that is worse than others economy plus, small planes, limited entertainment offering"

Prós: "The food and service was great!"

Prós: "Charly was the best flight attendant ever!"

Prós: "Timing and service"
Contras: "Wait on reclaiming luggage"

Contras: "Flight was delayed for more than 45 minutes until pilot decided to say that it was for high density traffic in the airport not believable same traffic as every day there was an employee that boarded about half hour after everyone had boarded . No entertainment system only overhead for commercials"

Contras: "Frecuentes retrasos"

Prós: "The pilot has excellent skills"
Contras: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."

Contras: "flying from Medellin to Orlando, it will take in a direct fly 4 hours max. It took us 9 hours to get to Orlando. The waiting time in Panama was to long (4 hours, more than what it will take the whole fly if it was direct). When we land i took forever (25 min) to reach the point where we can get off from the airplane. Then it took 1 and half hour to get our suitcases."

Prós: "I was at the belt 6 to pick up my bag and it took copa an hour and a half to send it"

Prós: "Nothing in special"
Contras: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"

Prós: "no les interesa ningun inconveniente que tenga uno con las personas de seguridad"

Contras: "Easy to book the flight online"

Contras: "A/C Issues forced us to disembark ruining my connecting bus plans. When we finally got to Orlando my checked bag item that I was forced to check in Panama was broken and the bag ruined with liquid."

Contras: "I traveled with my family from San Francisco to Brazil We were told that we should get the Yellow Fever vaccine even before we leave San Francisco. We called Copa and every time each of us talked to Copa we were given a different instruction. Very confusing and stressful. We decided not to get the vaccination, taking into consideration the cost of it, $159.00 for each family member!!!"

"My flight from Lima to La has been delay for 2 hours l has to run because l had a conecction from La to Phoenix of course the airport was a mess because it was under construcción. My coneccion was delay again for 45 minutes! Well l made it l guess! The landing was horrible!!"

Contras: "More space between seats"

Contras: "Excelente atención y servicio"

Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"

Prós: "Muito confortável. Boarding muito rápido. Muito bem atendido a bordo."
Contras: "Infelizmente o serviço de bordo não pode ser apreciado, mas entendo que é pela segurança dos passageiros."

Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."

Prós: "All good"
Contras: "To drop the bag was very messy"

Prós: "All the staff was great."
Contras: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"

Contras: "the cabin and seats are old and seems dirty"

Prós: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."

Contras: "Bad"

Prós: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Contras: "More options of TV shows to watch."

Prós: "The crew was very friendly! The seat was great!"

Prós: "The crew members were friendly and kind."
Contras: "Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip..."

Contras: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."

Prós: "Crew good, disembarking slow."
Contras: "A drink and/or snack."

Prós: "yo tenia comida kosher y no me la dieron"

Prós: "Nice space in the aircraft and the crew was really nice too."
Contras: "The delay was very tiring."

Prós: "yes"
Contras: "food"

Prós: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Contras: "More vegetarian options in the menu."

Contras: "The temperature should be a bit warmer"

Prós: "Price was reasonable as well as ease of booking"
Contras: "Fix their flipping seating algorithm so you that family members are seated together. I will only use Latam again as the very last resort."

Prós: "I liked the person I was sitting next to"
Contras: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"

Prós: "Crew was extremely unfriendly"
Contras: "Better service. Train your people. Learn from azul airlines"

Prós: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Contras: "less ignorant/greedy management"

Prós: "They were very kind!"
Contras: "Probably the space we need more room, so we could stretch our legs and be more comfy!"

Contras: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."

Contras: "No entertainment. The airplane seems to be an older model."

Prós: "The seats are comfortable, the attention of the crew is great."
Contras: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."

Contras: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."

Prós: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Contras: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."

Prós: "the entertainment console's on the seat backs are modern and have a lot of content."
Contras: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."

Prós: "our flight back home went smoothly"
Contras: "our flight from LAX to Montevideo was delayed by 8 hours, making us miss our connections. We arrived day late. Our luggage a day after that. Our friends went back home on another LATAM flight from Buenos Aires that was delayed. They were flown for 2 days around South America before making to LAX."

Prós: "Staff none"

Prós: "I would fly Latam again, good service and I saved a lot of money"
Contras: "Would like a lil bit more legroom"

Prós: "Comfortable seats and plenty of space. Very nice flight attendants. Decent food that we didn't have to pay extra for and free movies, tv or games."

Prós: "It was comfy"
Contras: "When I got to Miami, I wasn't assisted to the next gate"

Prós: "A good amount of room, really enjoyed that you could check in two 23kg bags free. It helped a lot with the carry on baggage issue (lack of space, too many people wanting to put their too large bags in the overhead bins). Good entertainment selection, they provide headphones which is nice. Comfy blankets. The crew was attentive and patient."
Contras: "Started boarding late but the captain got us to our destination early even in spite of late boarding."

Prós: "Large amounts of movies to choose from."
Contras: "NO LEG ROOM! The worst!"

Contras: "I showed up to my flight from Lima and was told by Latam that my flight wasn't in their system. Due to the late hour and lack of customer service agents by the time I was able to get to the front of the line (phone calls didn't go through to anyone) the time had passed for me to even check in. According to Latam, Virgin changed my flight and forgot to rebook my return home. I ended up sleeping at the Lima airport, paying out of pocket almost $2000 and having to fly through Miami. No one took responsibility for the fact my ticket was changed and I wasn't informed - unacceptable."

Prós: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Contras: "Standing too long before boarding at 2am!"

Prós: "Maybe, we'll have to see..."
Contras: "KAYAK sent me this email as i sit in a hotel provided by the airline in Lima. I will submit a complaint with KAYAK, for I believe I deserve compensation, especially when this email is sent to me impersonally before a solution to the problem has even been carried out."

Prós: "Nothing"
Contras: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"

Contras: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"

Contras: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."

Prós: "Crew Attention Last Leg of the Trip (Lima-LA) the Plane 787-8 comfort layout"
Contras: "little delay on boarding without letting us know why? Although did not delay, even arrived earlier, the overall time of the trip."

Contras: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."

Contras: "After pass security, before we were about to boarding, everyone was all waiting for their turn there were many security stuffs showed up and let entire people open their bags before get on the plane. It end up delayed flight too."

Contras: "We would watch other people on the plane across the aisle or in front of us get food options but when it was our turn to be served the flight attendants just handed us whatever was closest without asking our preference. If something is unavailable just say so."

Prós: "The food was great and so was sercice. I had economy seats and they were comfortable and I had plenty of leg room."
Contras: "Maybe more movie options but otherwise the whole flight was without fault"

Prós: "The seat was comfortable."
Contras: "There was utter chaos at pre-boarding. The snack was tiny. A flight attendant was rude. My seat assignment was changed without my consent."

Prós: "Never using this airline again"
Contras: "Horrible organization"

Prós: "The flight was delay about an hour, on board. The crew was great. No entertainment on board. Good complimentary bar."
Contras: "Being on time"

Contras: "Seat space"

Prós: "Everything was, excellent, especially all the staff, both ground and onboard."
Contras: "Nothing"

Prós: "Food quality"
Contras: "Service of drinks."

Prós: "Nothing"
Contras: "I will never flight with Aeromexico again!!"

Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"

Prós: "Crew nice."
Contras: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"

Contras: "Fue un viaje , sin ningún problema satisfecho sólo con algunos detalles en cuestión de equipaje no se si son los trabajadores de la aerolínea, ya que mis maletas sufrieron varios daños las 4 q traían espero la aerolínea preste más atención en estos detalles ."

Prós: "Same as my previous answer"
Contras: "Same as my previous answer"

Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"

Contras: "Very old plane"

Prós: "Boarding was ok, but I was traveling on business clas and service, seat comfort, and food was really mediocre."
Contras: "My seat had the arm rest as well as the cup tray all cracked. Service by the crew members for the business class paxs was really mediocre and very poor."

Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Prós: "The business class amenities were amazing. Food was great and service was great."

Prós: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."

Prós: "Great service! Clean plane, punctual, personal t.v."
Contras: "On my way back, it took long time to check the luggage in I was seated almost at the end. No personal t.v."

Prós: "Punctuality."
Contras: "No option for movies or chance to charge the cell in the plane."

Contras: "Airline too busy ?we lost are flight"

Contras: "Lost my luggage"

Prós: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Contras: "The food. Was so-so"

Prós: "Flight attendants were nice and helpful. Food was great."

Prós: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Contras: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."

Prós: "No Kosher food option is unfair and not right."

Prós: "inflight entertainment"
Contras: "As they tend to do, three flight delays and changes, totaling almost seven hours with no communication from the airline, leaving all passengers in the dark, no customer service, no one to answer the phones, etc. Long lines to find out no info available, flights taken off screens, no updates. Waited in the Airport from ^ am for a 9 am flight, which finally left at 4 PM. No vouchers, no nothing!!!!!! The customer service would be rated poor if they had any at all"

Prós: "Very little"
Contras: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."

Contras: "Pilots were late to flight...m"

Prós: "Entertainment, I really enjoyed the movies!!!! My luggage was shipped without any delay"
Contras: "My seat!!! Even when I am short, I wasn't comfortable at all!!! I have problems with my knees, they got worse"

Prós: "Perfect."

Contras: "They had a problem with media system, so this way we cannot see any movies"

Prós: "I slept well."
Contras: "The a/c could've been a little colder."

Contras: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"

Contras: "Old airplane"

Contras: "30 minutes late"

Prós: "leg room boarding"
Contras: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."

Prós: "Plane service was good"
Contras: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."

Prós: "Everything was great"

Prós: "Crew was nice"
Contras: "Food"

Prós: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Contras: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."

Contras: "I got the last seat on the plane, and it smell pee all the way. Disgusting."

Prós: "Everything is better, from aircraft to service to food to the fact that they don't charge for everything. And yet, they are successful. Aeromexico is a great example of a great airline."

Prós: "The service"

Prós: "the food"
Contras: "long trip"

Contras: "The screen on my seat didn't work so I couldn't watch any movies. Crew was late arriving so we departed late. Check in procedure in MEX for connecting flight is a NIGHTMARE."

Prós: "Was on time, good boarding process, Food ok, entertainment poor."
Contras: "The seat broken but they were able to fix before departure very quickly."

Contras: "Kayak DID NOT reserve a seat for me and I was put on waitlist-even with a purchased ticket."

Prós: "At least they put me up in a nice hotel and paid for transport"

Prós: "Chairs where comfortable"

Contras: "LACK OF COMMUNICATION OF DELAY, BAD ATTITUDE FROM CREW, OLD PLANE AND ENTERTAINMENT SCREEN NOT WORKING"