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Prós: The crew was excellent, and the entertainment was good.

Contras: The boarding of the connection flight was a little messy. Also, the table on the seccond flight was a bit lower than the first, but enough that I couldn't pull it down if I didn't put my knees to each side.

Prós: The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot.

Contras: Not enough closed captioning in the onboard entertainment system.

Prós: Os funcionários da Azul agilizaram para contornar um problema de vazamento na aeronave que iríamos embarcar.

Contras: A equipe de manutenção da aeronave poderia ter avisado com antecedência, pois chegamos a entrar no ônibus e parar ao lado do avião. Retornamos para o portão de embarque e tivemos que aguardar que outra aeronave fosse liberada.

Contras: Plane was dirty, it took flight attendants 1.5 hour to start service after take-off.

Prós: A tripulação foi muito simpática e educada

Contras: Entretenimento e opções pagas de comida e bebida.

Prós: Entertainment

Contras: Punctuality

Contras: A Gol demora demais pra fazer um embarque no Galeão. Precisa ser mais criativos, proativos e previdentes.

Prós: Plane

Contras: Time - delayed twice - missed connection

Prós: The crew on both legs of our trip were nice and accommodating.

Contras: Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible

Prós: Most comfortable seats of the three flights. Crew friendly and attentive. Acted like they enjoyed their work.

Contras: Luggage still in Atlanta with Delta.

Prós: I have used Delta long time. Used to be really bad. Today. Good good.

Contras: Free beer

Prós: Great

Contras: There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area.

Prós: Crew's service good, punctuality excelent

Contras: No Entertainment at all

Prós: On time flight

Contras: No entertainment on board.

Prós: Comfortable seats and good food/service throughout the trip.

Prós: Nothing

Contras: The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future.

Contras: Plane was delayed for 1 hour, electrical problems, which were never fixed. No entertainment no wifi, unable to charge battery on cell phone. Cabin very warm.

Contras: The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication

Contras: Our flight from Cancun to Tijuana would not let us on the plane because we went to get something to eat after we had checked in and the Stuart at the gate said we were too late to board when we still had 35 minutes before the plane was scheduled to take off

Prós: Excellent flight

Contras: The food...

Contras: Tripulação poderia ser mais simpática, poltrona estreita

Prós: Fast and efficient

Contras: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.

Contras: Menos tiempo en las escalas

Prós: Da tripulação

Contras: A aeronave não tinha entrada usb para carregar o celular, sem o celular não tinha opção nenhuma de entretenimento, deveriam colocar disponível pelo menos umas revistas. A comida, só tinha a opção de um biscoito ruim, achei péssimo.

Contras: Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out.

Prós: Everything was excellent going and coming. Will definitely book Suriname Air if it is flying where we're going in the future.

Prós: The price

Contras: The customer service was nonexistent. There was no one available at the MIA airport outside of the single schedule flight time. When I called, I spoke to the same lady who was extremely unhelpful. They also cancelled my flight without a refund, eventhough I called them 4 hours beforehand to inform them that I would be missing my flight due to another airline carrier being tardy. Refused to let me board the return flight that I had already paid for. I had to purchase an additional roundtrip ticket to replace the Surinam flight. Will never fly or recommend this airline ever again.

Prós: They served sandwich and something to drink on the flight.

Contras: Brought the flight earlier wuthout an explanation. Flight was 11.15am instead of 4.15pm.

Prós: Plane was on time, both departure and landing

Contras: Very little leg room, if the person in front of you declined their seat they were almost in your lap.

Contras: Food served on plane

Contras: Puntualidad

Prós: The boarding, the crew and the vip lounge in Bogota

Contras: The VIP lounge in NY was closed, and the overnight flight was listed as an airbus 320, but when I boarded, it was the overall inferior 319, which I terrible to try to sleep on, which I didn’t. The entertainment selection was also quite limited

Contras: From bogota to NY was delete 1 hour

Prós: O embarque foi rápido e facilitado, assim como o check in.

Contras: Desrespeito com a bagagem. Quebraram minha mala. O assento já era apertado, e colocaram uma passageira com obesidade mórbida ao meu lado, nas cadeiras centrais. Ninguém tentou sequer mitigar o problema evidente.

Contras: The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal.

Prós: Flight left on time.

Contras: They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic

Contras: Temperatura aeronave

Contras: Muito bom, considerando as limitações que as empresas aéreas brasileiras impuseram aos seus clientes...

Contras: Their international flights are all supposed to be on the 737 Max, but since that aircraft is currently grounded, the international flight was on a 737 intended for use on shorter domestic flights.

Contras: Manter o excelente serviço.

Prós: The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location.

Contras: Nothing comes to mind.

Prós: Free entertainment

Prós: Great crew, prompt and courteous despite the short flight

Contras: Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management.

Prós: Every was great, honestly

Prós: Nunca mais viajo de azul, pior companhia do país.

Contras: A azul é a pior companhia do país.

Prós: Saiu no horário combinado e pousou alguns minutos antes. Atendimento a bordo foi muito bom.

Contras: A princípio, nosso voo sairia às 19h30m e foi alterado para as 23h50, causando um certo transtorno.

Prós: Eu cheguei em São Paulo.

Contras: O voo atrasou e além disso estava MUITO calor dentro da aeronave.

Prós: Cordialidade do atendimento, tanto no despacho de bagagem, embarque quanto da tripulação.

Contras: No embarque eu acho que a divisão das categorias pode ser mais eficiente e lógica.

Prós: Da comida

Contras: As poltronas, depois de 6h de vôo, pareciam feitas e pedra.

Prós: FLIGHT INTO BOGOTA FROM RIOHACHA WAS WINDY AND THE PILOT DID A TOUCH AND TAKEOFF LANDING. CIRCLED AROUND AND LANDED. NEXT FLIGHT WAS DELAYED AND WE MISSED OUR CONNECTION FROM SAN SALVADOR. WHEN WE LANDED THEY HAD A CREW OF STAFF, THERE WAS 21 OF US, ALREADY HAD OUR FLIGHTS FOR THE NEXT MORNING, A HOTEL WITH SHUTTLES, DINNER AND BREAKFAST, AND WALKED US THROUGH CUSTOMS. WE WERE ALL IMPRESSED WITH HOW WELL THEY TOOK CARE OF THE SITUATION

Prós: Great food!

Contras: Leg room

Contras: Really took 3 hours at airport. Lines

Prós: Flight attendants were nice

Contras: The flight didn’t leave on time because the plane wasn’t ready for takeoff (the engines had to be warmed up... WHY would that not be ready when it was time?!) so we left 30 minutes late, didn’t make up any lost time at all in the air and we ended up missing our connecting flight because of it all.

Contras: Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible

Contras: They ran out of food by the time they got to the back of the plane.

Prós: Went very smoothly. Very comfortable.

Contras: Can't think of anything.

Contras: O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente.

Prós: Este lanche da Happy Hour é um bom diferencial. Muito bom.

Contras: Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável.

Prós: The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all.

Contras: Better seats with adjustable head rest and functional power outlets.

Contras: A Gol demora demais pra fazer um embarque no Galeão. Precisa ser mais criativos, proativos e previdentes.

Prós: super punctual

Contras: O piloto do avião com direção que deixa a desejar

Contras: They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic

Prós: Food

Prós: The crew was pleasant and professional. The on-board entertainment was excellent and the seats were actually comfortable. I was provided the option to use any restroom by the crew without regard to my seating location.

Contras: Nothing comes to mind.

Prós: Free entertainment

Prós: Great crew, prompt and courteous despite the short flight

Contras: Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management.

Prós: Crew

Contras: Bathroom was very dirty

Prós: The seat isn't confortable. The head rest isn't adjustable. The power outlets was not working at all.

Contras: Better seats with adjustable head rest and functional power outlets.

Prós: I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality.

Prós: Crew and baggage people were very nice.

Contras: Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!

Prós: Very stable flight New airplane Excellent flight

Contras: Better food / snacks Boarding through finger and not by remote bus

Prós: I arrived safely and so did my bags

Contras: The delay of over an hour

Contras: Plane was dirty, it took flight attendants 1.5 hour to start service after take-off.

Contras: Minha mala não chegou ao destino, estou fora de casa apavorado!

Prós: Nothing in special.

Contras: Boarding: Stay in the line for “several zones” and then put everybody on the same bus is ridiculous. Food is more or less OK, but all the movies can be seen in TV (HBO, Telecine, etc.)