Pesquise passagens baratas para a Cidade do Kansas

Prós: "Check-in was fast"
Contras: "Food!"

Prós: "The crew was amazing and everyone moves efficiently to get the plane off the ground."
Contras: "The food of course. Being a strength and conditioning coach that promotes healthy eating. I would prefer healthier food to consume while taking a long flight."

Prós: "Easy boarding. Great seats with tv screens and entertainment"

Prós: "Pleasant and confortable flight, the was kindly"

Prós: "The plane was fairly modern with some amenities, although the ceiling near our seat leaked water."
Contras: "We were late, then we sat on the tarmack for about an hour. Then there was a delay opening the bathrooms. As far as food, we received one very small meal for what ended up to be 10 hours on the plane. Water was served only once. And this was a daytime flight!"

Prós: "Todo estubo muy bien"

Prós: "The crew was nice and the boarding was relatively quick"
Contras: "Old airplanes, no entertainment, broken seats, overall very bad airplanes and not a good service offered. The airline should get newer planes."

Contras: "Bad variety of movies"

Prós: "It was a delayed for 4 hours and even then was another dalayed of 48 minutes"

Prós: "The crew was friendly and attentive"
Contras: "Seat, food and the delay"

Contras: "Airline connecting flight from rio to Lima to miami. First flight was delayed, the four of us missed our second flight. Then we had to go to bogota from Lima and run to make it to our last flight. All of this made us miss work and sleep, 26 in airports and airplanes. The worst experience. Rude staff on top of it all"

Prós: "Puntualidad"
Contras: "Retraso"

Prós: "Flight cancelled multiple times, no explanations only lies."
Contras: "To be treated like garbage."

Prós: "I Liked my especial food request. Movies and a big A330"

Contras: "No very confortable , food was not good, entertainment was ok."

Prós: "Great costumer service. Nice to have food aboard too, even for short flights."

Prós: "Good service, friendly staff, speedy check in"
Contras: "Annoying kids behind us on the return flight."

Prós: "Todo bien."
Contras: "No tengo ninguna queja."

Prós: "Food"
Contras: "Delayed, lost of conection."

Prós: "I enjoy my trip very much!"
Contras: "I saed i did enyoy my trip!"

Prós: "Although not many the selection of movies had a good variety"
Contras: "The food was horrible"

Prós: "Lounge in Rio was great but flight service was Average."
Contras: "Service was non existent. Food was bad. They never come back and ask you if you want anything. Once in the air service doesn’t start for One hour"

Contras: "No prior notification was given about the yellow fever requirements on the trip from Brazil to Columbia."

Contras: "I was not allowed on the flight, but I was allowed to book the flight without being warned that I must have a yellow fever certificate to travel to Costa Rica after I have been to Brazil, Avianca airline staff are EXTREMELY RUDE and would not admit it was their fault for not displaying the correct details in the booking details. NEVER AGAIN,"

Contras: "Flight got delay 3 hours and lost connections avianca behaves really bad and did not provided the appropriate remuneration"

Contras: "My flight was changed from having 1 layover, to having 2 and getting back much later in the day. When I got to the airport, my flight had been changed again to have 3 layovers and getting back the next morning. When I spoke with a representative at the Rio airport she said she couldn't do anything for me but to ask at my next layover where they could switch me to a direct flight. When I asked at that airport, they said they didn't even fly direct flights. Worst airline experience I've ever had."

Contras: "The flight was delayed so they put me in another flight. When I already had the confirmation, the people at the counters said I could not fly because the flight was oversold. I had to complain strongly and asked to see the manager. Finally I was able to fly, but after much arguing and stress. Poor experience."

Prós: "That I was able to stop in Bogota on my way to Rio"
Contras: "Flight delays outbound (4 hours) Flight delay on Return Flight (14 hours) The Avianca Rio de Janeiro land crew was very disorganized. Long lines to check in and help others to fix the delay and re-routes, while many Avianca employees were standing around."

Prós: "The flight was over booked..."
Contras: "Nothing I like about the flight it didn't happened because you people over boookedthe flight"

Prós: "I appreciated the amount of food and drink offered, and the flight attendants were extremely helpful."
Contras: "There were no televisions on our seats."

Prós: "The planes had individual entertainment systems"
Contras: "First flight delayed causing us to miss connection by 3 minutes. A large group of people on our plane missed the same flight. We had to wait 9 hours with 2 kids for the next flight with only a free fast food lunch offered as compensation."

Contras: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."

Prós: "Food was really good."
Contras: "In the seats close to the bathroom of economic class it was impossible to sleep. The sound from the discgarge was horrible!!!! In a flight of 6h it is really important."

Contras: "I lost my flight because I did not receive any notification that avianca wasn't allowing people to get on the plane to Bogota from Rio de janeiro without a yellow fever vaccine certificate. Keeping in mind that my departure flight was from Bogota with the same airline. So I lost my return flight and avianca wouldn't give me any discount on getting a new one."

Prós: "The video selection is pretty good"
Contras: "My vegetarian meal was the same both times--soggy bread, unflavored squash. The worst vegetarian meal I've ever had in 10 years."

Prós: "The flight attendants were great"

Prós: "The movie selection, crew very profesional, bathroom was always clean, everything move fast and on yime"

Prós: "Had to change my flight due to weather related issues with my follow-on flight. Avianca's staff was very helpful and made sure I could make it all on time."

Contras: "My bag was gone through and many items were stolen. I'm really disappointed with the experience. Everything except for that was fine."

Prós: "The crew was kind and courteous. We were fed often, and given plenty of fluids"
Contras: "Nothing"

Prós: "The flight from GIG to JFK is good. I enjoyed it very much."
Contras: "The only problem is it took a little longer to wait for our luggage in JFK airport."

Contras: "Missed connection both ways"

Prós: "The plane is at the gate but they delayed our flight 9 hours because "the crew needs to rest". WTF?!"
Contras: "Lack of customer service. The gate rep doesn't care and didn't even announce it properly on the PA. She spoke in Spanish to a few customers at her desk and left it at that. Garbage flight and will never use them again."

Prós: "Food and leg room"
Contras: "Attendants could be rude at times"

Prós: "Lights were dim to facilitate sleeping"
Contras: "N/A"

Prós: "I arrived at my destination with everything."
Contras: "1. I accepted a voucher in exchange for getting bumped from an overbooked flight. I gave it to my friend. It's very difficult to use. I won't do it again unless it's for a lot of money, or cash. 2. My screen didn't work on the plane."

Prós: "Great service, good food, good flight. Pillows and blanket, breakfast and dinner, and free 2 bag check-in for international flights."

Contras: "It's being terrible. My mom and my brother didn't arrived yet. TWO days late because of Avianca mistakes. Lose two days in a vacation trip its a lot. I'm never gonna use this companie again. My family is now in Peru, alone, because of Avianca. Terrible service."

Prós: "I was rebooked for this missed flight on American, thank God. And Avianca did give me a hotel and meal vouchers for the extra 15 hours I had to wait for my new flight."

"Seats were surprisingly comfortable and sufficiently roomy. Flight attendants were helpful and courteous. Flight departed on time and arrived a little early. My wife and I both agreed this may have been the best flight we've ever had: a direct flight from Kansas City to Atlanta to visit my son and his family. Convenient, relatively inexpensive, and overall a great experience!"

Prós: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Contras: "everything was great. I love delta."

Prós: "Helpful and attentive crew"

Prós: "Crew was super amazing and friendly! Very good service also!"
Contras: "No seat back entertainment.."

Prós: "The best other than the fact it was packed full lol but that’s not Deltas fault"

Prós: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Contras: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"

Prós: "of everything."
Contras: "travel time ...ahahah ...."

Contras: "Temperature inside airplane extremely hot."

Prós: "Boarding was very efficient. Flight attendants were helpful and kind and seemed to care."
Contras: "We booked basic seats knowing we might not sit together however we did not know they would separate children. They put my husband and I in an exit row and my daughter at the back of the plane with strangers. I was not comfortable with strangers being responsible for my child. I assumed they would seat children with at least one parent. We did ask to move at the gate and the accommodated us with the last row on the plane. No recline, no window, and right next to the bathrooms. We took it to be with our kid but this policy needs to be revised. Kids should always be seated with the adult responsible for them... who knows what kind of person might end up next to my child. Not to mention if she had needed something is the stranger gonna take care of it? It’s just a bad practice imo."

Prós: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Contras: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."

Prós: "Quick and easy boarding and departing. Wonderful and friendly staff."
Contras: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."

Prós: "Great crew, prompt and courteous despite the short flight"
Contras: "Flight departed an hour past scheduled time due to a snafu with flight attendants: they were either absent or really late or a replacement crew. Unacceptable personnel management."

Prós: "Amazing crew"

Prós: "The crew was polite and pleasant unlike the crew from KC to Boston."
Contras: "Telling us to check bags before we get to our seat and find out there is no more room."

Contras: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."

Prós: "Helpful crew."
Contras: "These planes are tiny. Our equipment was B717."

Prós: "Small plane without bells and whistles and no middle seats."
Contras: "The internet would not work. I couldn’t use any of the inflight entertainment."

Prós: "We had the worst flight ever on Delta flight worst Attitude of the flight attendant she was very Rude i even told her she was"
Contras: "We didn't get served nothing to drink until 45 min to kc then by then i was so dehydrated i asked for a can of pop she said NO I SAID REALLY SHE SAID DELTAS NOT IN CHARGE OF STOCKING DRINKS & SNACKS SHE HAD MORE PEOPLE' TO SERVE REALLY EVERBODY IN FRONT OF US GOT WHAT THEY WANTED SO I HAD NOTHIN AT"

Contras: "2nd Delta flight on the same day that was delayed. This one only 44 min."

Prós: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."

Prós: "Super nice gate agent, doing her best to get us out on time but very clear spoken and nice about it!"
Contras: "No monitors for entertainment!? FA was just ok, nothing bad but sure not a standout."

Contras: "Never made it because of my originating flight"

Contras: "The airline cancelled the flight alluring weather conditions, when the reality was they did not wanted the plane to park in Kansas. The weather conditions were even worse on the flight I was moved to, and that flight was not cancelled. They absolutely did not care about the passengers"

Prós: "Overall good experience"
Contras: "Plane 1hr late taking off"

Prós: "Was gud"

Prós: "Again, Delta used to offer this level of comfort and service on domestic flights. Great food and entertainment selections."
Contras: "For some reason overweight people like to get the middle seat and then spill over into the adjacent seats. I had to lean out into the aisle to sit comfortably without touching that person. This resulted in me getting hit by every person walking in the aisle or the serviré carts. While I do understand that overweight people have the right to fly, they should pay for the space they occupy like the rest of us. This person literally should have had two seats."

Prós: "Nice people"
Contras: "Waiting at gate in KC"

Prós: "Delta - best airline"
Contras: "Airbus - entertainment systems never work."

Prós: "Efficient and friendly"

Contras: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."

Prós: "The movies kept my daughter busy."

Prós: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Contras: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."

Prós: "Professional, courteous, and responsive attendants and flight crew."
Contras: "Nothing."

Prós: "I did not like anything all. But the to last agent to help me after I was send to different airlines"
Contras: "And when I get to US delta Airline ticketr did not even look at my ticket she just send to Virginia Australia make me walk all over. I know it supposed to be delta"

Prós: "The longer leg space"
Contras: "Again, I can not understand why the airlines have to narrow the seats so much..."

Prós: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Contras: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."

Contras: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."

Prós: "Made the best of a overcrowded messy airport"

Prós: "Horrible seats. Scraped up my knees on a screwhead on the seat in front of me. Way too cramped."

Prós: "Boarding was delayed, but flight crew & desk staff moved us quickly through & off we went. It was efficient & well managed."
Contras: "A bit cramped on board. Thinking of the discount carriers while smooshed in with my aisle mates."

Prós: "Flight attendants very friendly."
Contras: "Being next to lavatory."

Contras: "Delays. Ways late."

Prós: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."

Prós: "nothing"
Contras: "They lost my luggage."

Prós: "The quick flight was nice, the flight attendants were super sweet and kind and were willing to give me extra snacks when I requested for them. No screens on this flight, but understandable since it was such a short flight :)"
Contras: "Nothing"

Prós: "Nothing."
Contras: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"

Prós: "Some "perk" for Diamond status on Delta to get to a shorter security line, but customs and immigration was... customs and immigration."
Contras: "No available SkyTeam lounge unless you had a business class ticket. As a Diamond flier, I can always access the SkyTeam lounges. Audio for boarding was a little unclear so there was some confusion at boarding. For reasons unknown, my bag was moved from one overhead bin to another. Very frustrating since I board early to avoid this confusion and hassle."

Prós: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."

Prós: "Flights were on time..."
Contras: "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."

Prós: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."

"To hot befor the flight departure. And the food is very poor quality, the bread doesn’t test fresh."

Prós: "Nothing!!!!"
Contras: "Not to mention Copa owes me $1000 they stole from me after canceling a flight and not giving the money back, they took our water we bought 10 feet from boarding in the airport and had one offer of a small cup of water on a 7 hour flight. Pathetic service, not, cramped planes. I will not fly with them again!"

Prós: "The crew was excellent"
Contras: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."

Prós: "Crew were trying but non of them spoke English"
Contras: "I have never had such a terrible experience like this one"

Prós: "Great crew; efficient, kind and accessible."
Contras: "Entertainment system. Tiny screens and no options."

Prós: "I was ascended..."
Contras: "The entertainment options"

Prós: "Súper crew!"
Contras: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."

Prós: "Premier class services."
Contras: "entertainment and toilet cleanest."

Prós: "Everything good"

Prós: "Everything"
Contras: "Trying to print ticket for the flight was a problem"

Prós: "On time , the crews"
Contras: "The food , and videos , individuals screen"

Prós: "Crew was friendly"
Contras: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"

Prós: "All services"

Prós: "If you get in line early, there might be overhead bin space."
Contras: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."

Prós: "I was appalled at the lack of empathy and customer centricity of this central American airline."
Contras: "We arrive at SFO with my family. Two girls 2 and 5 and my wife six months pregnant. There was a misspelling in my wife's name. Easy fix right? Nope! The COPA staff forced us to pay a new ticket for her and did not even respect the price. APPALLING!"

Prós: "Good experience in general"
Contras: "Lousy plane, very dirty"

Prós: "Price"
Contras: "food and entertainment, check-in in Rio de Janeiro was awful."

Prós: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Contras: "I don’t think I did not like anything to be honest."

Prós: "Convenient times."
Contras: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."

Prós: "The meals were good!"

Prós: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."

Prós: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Contras: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"

Prós: "Ok"

Prós: "Nice crew, very helpful."
Contras: "No vegetarian menu."

Prós: "On time!"
Contras: "It is super expensibe trying to change the date fly"

Contras: "entertainment system touch screen was not working. No relaxing music video, meditation videos. new Movie selection was ok only 4 titles, at least one was nominated for a oscar."

Prós: "Tv's and that there were 2 open seats next to me."
Contras: "Food is atrocious."

Prós: "Went by quick, great staff"
Contras: "Nothing"

Prós: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Contras: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."

Prós: "Ontime departure!"
Contras: "Conecting flight to Guatemala was over sold"

Prós: "Food was decent."
Contras: "Wasn't given headphones when asked."

Prós: "This announcement by the pilot at the beginning of the flight turned out to be incorrect. Despite the fact that I did online check-in at least 23 hours in advance, I was seated way at the rear of the jet. As a single woman who looks unusual because half of my hair is shorter due to recent surgery; I sincerely hope I was not seated at the back due to my appearance. The other passenger seated with me was a very kind developmentally disabled young man. The placement in row 33 +/- only emphasized the many instances of turbulence on the flight to Chicago."
Contras: "The many occasions of turbulence on this flight."

Prós: "All it is fine"
Contras: "Nothing"

Contras: "Too much complain whit my carry on"

Contras: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."

Prós: "The temperature was awfully warm. I sweated the whole flight while a baby across the aisle from me screamed the entire time. I understand the airline can’t keep babies from crying but the AC should work. On a positive note the flight arrived early."

Prós: "Service, food and very clean airplane."
Contras: "We like this airline"

Contras: "Food quality"

Contras: "Frecuentes retrasos"

Contras: "The flight was overbooked from Panama to Lima, so they leaved us for another day, and we missed the flight from Lima to Cuzco as well as the tour of tomorrrow morning to Machu Pichu, more than 1200 dollars of lost and for sure no responsability from Copa."

Prós: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Contras: "The crew, and the plane is very old not fit, for a such,long flight"

Prós: "There were a few crew members that were working really hard and reached out to try to help me."
Contras: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."

Prós: "Breakfast was actually good for airline food. Boarding was way late. The security in panama made everyone throw out water so I wasted $4. They also were not thorough at all and abandoned the metal detector at one point."

Prós: "Flying business class for significant less money from Rio to NYC/JFK."
Contras: "The seats are 'old style' business class, not fully flat sleepers. On a very flight like Rio to Panama City I missed the the flat sleepers you get on wide body aircraft. On the Panama to JFK flight, the crew was less friendly, while on the Rio to Panama flight the crrew was excellent and very friendly."

Prós: "Everyone was extremely kind and helpful!"

Prós: "Lisa Gilliard attended to us in business class. She was efficient, professional and top notch. Service was excellent under her leadership."

Prós: "The crew"

Prós: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Contras: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."

Prós: "The confort and food!."
Contras: "One of the flight attendants that made noise taking her luggage from the bin case"

Prós: "Landing was smooth meals excellent"
Contras: "If you fall asleep they won't wake you up for dinner and you will starve."

Contras: "Free wifi"

Prós: "Boarding was efficient and the crew were nice."
Contras: "the seating is horrible. it was the tightest seating I've ever experienced."

Contras: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Prós: "The crew."
Contras: "The time between flights."

Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."

Prós: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Contras: "Not being to help on the ground in Copenhagen with delta issues"

Prós: "The crew was great. The soecial meal request was hadled well despite oversight."
Contras: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Prós: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Contras: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Contras: "Flight got delayed 30 minutes"

Prós: "Slow service."
Contras: "Better communication!"

Prós: "Great plane and staff"
Contras: "Delayed"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Contras: "The plane was very hot"

Prós: "Food, entertainment and crew was exceptionally friendly."
Contras: "Seats not great for such a long flight."

Prós: "Just the cabin crew being nice"
Contras: "Punctuality KLM is always late"

Prós: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Contras: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Contras: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Contras: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Contras: "Lost all our bags so couldn’t ski"

Contras: "Need more leg room!!! Larger meals needed."

Prós: "Crew was nice and efficient"
Contras: "Economy seats don’t recline enough."

Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."

Prós: "The staff tried to help me when it was evident we would not arrive on time"
Contras: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Contras: "Very slow service at checkin, was not even available when I arrived at the airport"

Prós: "Efficient crew"
Contras: "Long, slow line at check in. Not many new movies or tv shows"

Prós: "Good entertainment options. Nice flight attendants"
Contras: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."

Prós: "Sound was broken on my TV set!"
Contras: "Called stewardess twice to assist. No response!"

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Contras: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Prós: "Food was good and crew members were very nice"
Contras: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Prós: "Premium economy service was good."
Contras: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Prós: "Very friendly service!"

Prós: "Seats were comfortable"
Contras: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Prós: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Contras: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Prós: "Service impeccable!"
Contras: "They have one line of executive class after the kitchen and toilet, is very noisy."

Contras: "Dutch sub titels would be nice."

Prós: "Easy Boarding"

Contras: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Prós: "Wider seat than most business class"
Contras: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Contras: "Terrible service in flight and customer service wise .. app functionality was below"

Prós: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Prós: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Contras: "What is there not to like about KLM? I cannot find anything."

Prós: "Night flight so no entertainment allowed sleeping"
Contras: "Kosher food could be improved"

Prós: "Excellent service, excellent food."

Prós: "Good and plenty of food available."
Contras: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Prós: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Contras: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Prós: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contras: "Quite bummed the plane didn't have wifi / USB"

Prós: "leg room economy compared to KLM"
Contras: "full flight, no upgrade possible"

Contras: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"

Prós: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Contras: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."

Prós: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"

Contras: "My one hour layover turned into a 4 hour past 2AM arrival time."

Contras: "No beverages available to even purchase ! Ridiculous!"

Prós: "Smooth flight, great service onboard"

Contras: "Your seats are too small, but we know the airline industry is not gonna do anything about it."

Prós: "Crew!"
Contras: "Food availability."

Prós: "Boarding priority for infants"
Contras: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"

Prós: "Yes"
Contras: "Everything was fine"

Contras: "Our second international flight was at lunch hour and all they offer was a biscuit (2 units per person)"

Prós: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Contras: "They lost my luggage. Avoid this airline like the plague. Never again."

Prós: "Nothing"
Contras: "Everything"

Contras: "Crew should be trained again in basic stuffs."

Prós: "Used system wide upgrade to first class. Seat is spacious and comfortable. Mattress pad is a good addition."
Contras: "Crew member serving 1st class was bad, average business was class crew is much nicer and more helpful"

Prós: "Great food"
Contras: "Need a polite crew"

Prós: "Responsive and helpful crew. Comfortable seating."
Contras: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."

Contras: "Left very late with very poor communications that kept changing as well as the gate info!"

Contras: "Nervous neighbors"

Prós: "Left on time"

Contras: "Customer service was bad"

Prós: "The flight was shorter than we expected! And after a long flight that was most appreciated."

Contras: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"

Contras: "Today’s flight was extremely cold. Almost everyone in the plan was under the covers at some point."

Prós: "All good, on time, crew was pleasant!"
Contras: "All good"

Prós: "Nothing."
Contras: "Was informed when we checked in that the flight we had purchased did not exists. We were informed thatcher would have to wait 24hours (after an already 7 hour layover) to catch another flight to Los Angeles. After debating with customer servinge several times and being forced to wait in line after being told things were fixed several time we had to threaten to record conversations and had someone call American Airlines headquarters and finally was able to get in the flight the same night. We at work be point were laughed at by an American Airlines customer service professional. I had purchased upgraded seats since I’m over 6 feet tall and they were not able to accommodate on the new flight, the flight was horrible and I had ton stand up every hour to make I the whole 12 hours."

Prós: "The only decent point was the food. Not great but at least edible."
Contras: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"

Prós: "Clean comfortable and on time"

Contras: "Seats and food"

Prós: "Dinner was decent"
Contras: "Breakfast seemed poor."

Prós: "Flight on time ."

Prós: "During the time we were wkaiting for final decision on the flight delay I did not like any activity from crew and AA's emplyees."
Contras: "I understand some delays can occur due to tecnical problems and most of the times they are out of control but negative issues related to communications they are controllable and they must be reviewed and implemente properly."

Prós: "Lots of movie options."
Contras: "I didn't like anything else about the flight. My seat was broken and the seats are incredibly cramped! Absolutely no leg room whatsoever. I am 6 feet tall which is an average male height so I can't imagine how anyone taller fits in those seats."

Contras: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."

Prós: "Customer service good. Offered food/service quickly."
Contras: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."

Contras: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"

Prós: "Boarding and debar king was quick."
Contras: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."

Prós: "No fees for carryon, like Republic charged on the way out"
Contras: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."

Prós: "On time departures. Friendly crew."
Contras: "Nothing"

Prós: "Slept very well in business. Great crew!"

Contras: "I did not fly I lost my flight they had a problem with the airplane on my flight from brasilia to sao paulo so I arrived late lost the connection to my other flight from Sao Paulo to LAX. Also they lost my luggage. LATAM and American Air Lines doesnt know where my luggage is. I arrived at my LAX 12 hours after. They still dont know where my luggage is"

Contras: "I had my reservation cancelled despiste numerous phone calls. The flight was operated by AA, and they told me I wasn't on the flight, but after many phone calls LATAN assured me I was booked on the flight. When I got to the airport, I was not allowed to board my direct flight from GRU to LAX, instead I was sent to Miami then Charlestown , I took me an extra 12 hours to get home. I lost a day of work. Who's going to reimburse me for that ???"

Prós: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."

Contras: "Because it was a day later!!!"

Contras: "The crew definitely needs to be changed. There needs to be hostesses who are more attentive and actually care about their passengers."

Contras: "How does American think it can get away with a mediocre business class fitting and charge the same as Lufthansa and United? In this flight, the did recline 170º but formed a ramp that did slowly slide the passenger under the set in front of him. I'd recommend someone from AA should fly Lufthansa Business Class or Singapore Airlines Business to check out how it should be done! ANd then, flying a beaten up 777-200er while its competitors fly 787 is nonhing but a shame!"

Prós: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Contras: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."

Prós: "I like the entertainment."
Contras: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."

Prós: "very good no problems.."
Contras: "all good thanks much"

Prós: "Flight was delayed but boarding at DCA was very efficient and quick"
Contras: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."

Prós: "When we tried to check in there was not reservation because flight was with American not satam - luckily we figured it out"
Contras: "Make it clear that ticketing airline might not be the actual airline!!"