Pesquise passagens baratas para Washington, D.C.

Prós: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Contras: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."

Prós: "Service"
Contras: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"

Prós: "Crew was very nice, toilets clean."
Contras: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"

Prós: "Good"
Contras: "Good"

Contras: "Movie catalog needs to be expanded"

Prós: "Slept much of the time"
Contras: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."

Prós: "The crew are all nice and helpful"

Prós: "The service...the food...the entertainmrnt....tq tq tq"

Contras: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."

Prós: "Excellent service."

Prós: "As my other flights with them, the crew is so friendly, the planes are nice and pretty good movie selection. Also nicely organized and they apologized profusely for the hour delay. I wish all of the American airline companies would learn from them! Great beverage service too, even when people are sleeping they quietly come around for us who are awake."
Contras: "The food for vegetarians is not very good. But they feed you a lot and you won't go hungry!"

Prós: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Contras: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."

Prós: "got cancelled"

Prós: "Comfort was good"
Contras: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"

Prós: "The attendants are all courteous and respectful."

Prós: "Good food, seats were comfy enough for a 4.5-hr flight."
Contras: "Better Hollywood options for entertainment."

Prós: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Contras: "Didn’t care for the food nor movie choices."

Prós: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Contras: "Can't think of one thing."

Contras: "Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it"

Prós: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"

Prós: "Ease of boarding; large overhead bins; relatively comfortable seats"
Contras: "Packed plane - every seat taken"

Prós: "The plane was very clean. Staff was very polite and helpful. Foodoffering was very good."

Prós: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Contras: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"

Prós: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"

Contras: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."

Prós: "Ample legroom and there is a good selection of food."
Contras: "Was on overnight transit and I was surprised to find out that the airport closes at 11pm and there was no transit lounge inside the airport. It was too late to book for a hotel outside the airport so had to stay at the meeting point area with other passengers."

Prós: "Friendly and accommodating crew"

Prós: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Contras: "Seat felt so narrow. Limited selection of movies."

Prós: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"

Prós: "Cabin crew was fine, nice smooth flight."
Contras: "Check in / gate crew would not help rearrange seats so my son and I could sit together. Just disappointed all they said that it was a full flight so they could not rearrange a couple of seats to allow us to sit together. This would never happen if it was a flight originating in Japan."

Prós: "The stewardesses were always smiling and very engaging!"

Contras: "Pretzels"

Prós: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."

Contras: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."

Prós: "Again, the flight attendants were kind and tried to be very helpful."
Contras: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."

Prós: "Flight was great."
Contras: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."

Contras: "Hdhdhd"

Prós: "I could upgrade my seat from a regular economy seat to a premium economy seat about 24 hours in advance. The flight attendants were generally attentive and thanks to the kindness of my ajacent passenger to my left, I could sometimes go to restrooms."
Contras: "I usually take an aisle seat, but it was not available this time. Furthermore, my ajacent passenger to my right hand side had cold and often coughed and I myseld caught cold from him during this flight...."

Prós: "The food. the personable flight attendants. The whole experience is amazing."
Contras: "Lack of English movies on the ife. Mediocre headphones in business class."

Prós: "EVERYTHING!"

Prós: "Great service, I'd definitely fly again."

Contras: "Wifi should be free"

Prós: "Great star wars vessel. Very attentive staffs and flight attendants."

Prós: "The service crew are excellent and very polite. Definitely like the new window feature."

Prós: "Our seats did not recline, but were locked in the fully upright position, making it impossible to sleep. If this is policy for ANA, many customers will go to other airlines."

Contras: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."

Prós: "n/a"
Contras: "The captain failed to update the passengers and crew of significant change in flight path and delay. The flight flew off course for almost 30 minutes, while the flight attendants required everyone to remain seated due to supposed turbulence. We felt no turbulence for almost 25 mins. No update was given to passengers while we flew far off course. I motioned to the flight attendant, who was seated due to turbulence warning, to ask why we were off-course, but she could not get up. Many passengers were pointing to the flight path animation, to point out that we were flying straight north, instead of southeast. The flight attendant then called the captain for an update, and then the captain finally made an announcement about weather delays around shanghai."

Prós: "The best service I have ever received. The stewardess ladies are incredible."
Contras: "Alternative movie options."

Prós: "Fast, friendly staff."

Contras: "We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later."

Prós: "Every thing was very good"

Contras: "More opportunities for beverage service"

Contras: "The plane left 15 mins early and several people missed the flight. customer service of Avianca was horrible, a nightmare. Waited at the airport for 2 hours , no customer service. then called about 10 times , waited on the line another 1-2 hours on multiple calls. had to get a hotel for 2 nights , and they still want to charge me $800+ for another flight - super disappointed!"

Prós: "Seats are good and crew excellent"
Contras: "I miss the jack Daniels"

Prós: "Decent entertainment but the headphones provided were bad."
Contras: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."

Contras: "Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca."

Prós: "El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!"
Contras: "Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible"

Prós: "Airline delayed, kayak didn’t have any info Lost my business meeting in LA, stuck 24 hours in Colombia"
Contras: "Above"

Prós: "Only one crew member had common sense"
Contras: "Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”"

Prós: "Excellent"

Prós: "4 hours short time."

Prós: "Friendly crew"
Contras: "More water offered during trip"

Prós: "Online check-in, boading"
Contras: "Food"

Prós: "Kindness"
Contras: "Food and entretainement"

Contras: "Kayak’s app didn’t update the flight schedule that has changed to one hour ahead. I almost lost my flight because of this"

Prós: "I like how the Avianca was punctual in departing and arriving a little early on the round trip flight to El Salvador. The airline was clean and the seats were comfortable. I like direct flights and the flight attendants were attentive when passengers had any issues. The bathrooms were cleaned."
Contras: "There was not anything negative that I experienced on my recent flight to El Salvador."

Contras: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"

Prós: "It was on time"
Contras: "There was not enough room to put the carrion bag in the compartments"

Prós: "Crew"
Contras: "Avianca has no respect for passengers, they chance your flight without notice, lie, change your seat assignment without notice or train"

Contras: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."

Prós: "I arrived to my destination safely."
Contras: "Sound didn’t work for the sreen in headrests on my whole row. Asked if they could reset, kept being told they would, but never did. Seats are extremely uncomfortable. Butt and back hurt. No good air circulation, especially if you sit by the window. The middle seat feels it more. Lack of caring from crew unless you spoke Spanish."

Prós: "Good movie selection"
Contras: "A few broken things in the bathroom gave the impression that the plane wasn't well maintained"

Prós: "Nothing"
Contras: "Flight was changed last minute and there were no other flights available for 6 days"

Prós: "Experience with Avianca is terrible, the staff attitude is terrible, the company is full of problems with their unions and the employees have the attitude that the customer has to suffer it"
Contras: "everything on the ground one the plane pre and post flight"

Prós: "El servicio."
Contras: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."

Prós: "Nothing"
Contras: "I booked business class ticket and they changed it to economy and didn't tell me also didn't adjust my fare. (Last minute carrier change they told me) I had to fly in the very back of the plane next to a nauseating bathroom. It was horrifying. From Brazil to USA."

Prós: "I love Avianca, I wish I could fly everywhere I go with them"
Contras: "They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!"

Contras: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."

Contras: "They boarded the plane before the doors to the plane were open and so we were in the walkway freezing for at least 10 minutes, which I believe is illegal. Don't board the plane unless you can actually GET ON. The crew also was a special kind of rude."

Prós: "Nothing"
Contras: "Or initial flight was delayed by 2 hours. This meant we missed our connecting flight in Columbia. The airline booked us on a connection that meant a 10 hour layover in Columbia. No help no options nothing. Terrible service. There was another carrier leaving at a time that would have helped us but we weren't able to have this option."

Prós: "I liked everything except the food."
Contras: "There were no vegetarian options for meals"

Contras: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."

Contras: "Only a few very all movies to chose from on a 6 hour flight."

Prós: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Contras: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."

Contras: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."

Prós: "There was nothing exceptional on Avianca's service on this service."
Contras: "Flight was delayed to perform some last minute maintenance work and crew wasn't very organized during the boarding procedures."

Contras: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Contras: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"

Prós: "Every flight you're on you get a snack or something to eat! Something as simple as that always brings me back!"

Prós: "Fast boarding, left on time"
Contras: "Hard seats, not enough cushion, flavorless food."

Prós: "I liked the way the crew treated the pasengers and helped them I wished every avianca crew was like this one"

Prós: "It is super comfortable and the entertainment is great!"
Contras: "The food didn't taste great. It seems to be a general problem with Avianca pilots but usually the take-off and landings are bad. You will usually hear people say "aaaaah" during landing just because the pilots depart waaay to fast."

Prós: "Business class priority boarding and priority luggage handling: both were efficient as was check-in. Cheerful and pleasant staff."
Contras: "Minor issue with partially malfunctioning tray table. Long queues at Colombian immigration in Bogotá."

Prós: "The flight departed on time, in-service food (not as expected flying economy), arrived on time to IAD. Overall: good."
Contras: "The food."

Contras: "Eu estou arrasada, eu recebi meus emails todos em inglês, tive um grave problema familiar e me confundi com a data do voo, perdi o voo e a avianca queria me cobrar mais 2.000,00 para poder viajar no dia seguinte, estou péssima, perdi uma viagem de trabalho, onde está a humanidade de voces? Onde esta a honestidade? Cobrar penalidades? Ja não é penalidade suficiente eu ter perdido meu voo, ter passado por todo esse constrangimento? Mais dois mil reais só para remarcar meu voo? Capitalistas nojentos, voces contribuem para a piora do mundo!"

Prós: "Bag drop-off was quick and efficient for those checked-in online. Clean modern aircraft (A330) with decent space for economy class. Not spacious, but not cramped either. I felt comfortable for the entire six hour flight without leaving my seat. 2-4-2 seat layout in economy is pleasant. Food was satisfactory. From prior experience I know that the business class seats on Avianca's A330 are very comfortable with a lie flat 180 degree recline. Luggage delivery in Bogota is super-fast generally, although in this case it did not matter given the long immigration delay."
Contras: "Entertainment system took over 90 minutes to boot up properly, which also meant in-seat lighting was not working for this time. Immigration arrivals processing in Bogota took too long. Passengers were arriving without forms completed and immigration officers allowed them to fill them out at the immigration desks instead of sending them away. Queue control was unsatisfactory."

Prós: "Kind and respectful personnel"
Contras: "I was asked to be at the La Paz airport 3 hr before international flight, so did I, only to see the check in open 1.5 hours before the flight, more consistency needed"

Prós: "Large Plane A330"
Contras: "Boarding process, plane needs maintenance, things like tables in economy are in bad shape, input USB broken"

"Lots of delays. Armrests are not big enough for two people."

Prós: "flight time is so confusing"

Prós: "Comfort plus is a nice upgrade"
Contras: "Having a clear gate to take advantage of being early."

Contras: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."

Prós: "Missed connecting flight because of late plane."
Contras: "To be in the plane instead of being placed on standby."

Prós: "The Delta staffed were friendly and greeted me with a smile."
Contras: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."

Prós: "of everything."
Contras: "travel time ...ahahah ...."

Prós: "Crew ok ... not engaging"

Prós: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Contras: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."

Prós: "Nothing"
Contras: "Terrible flight experience from delta"

Contras: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Prós: "I like having the adjustable head rests."
Contras: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."

Prós: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Contras: "Good stuff."

Prós: "No delays. Easy boarding."

Prós: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Prós: "Customer service on the phone."
Contras: "Delays all day on delta. On my way out and on the return flight."

Contras: "Flight was delayed by an hour. No explanation given"

Contras: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"

Prós: "On time boarding. Good entertainment options, friendly staff"

Prós: "Crew was good"
Contras: "No idea why there was over a two hour delay."

Prós: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Contras: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."

Prós: "The crew onboard was very good."
Contras: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."

Prós: "Early boarding for Seniors"
Contras: "Limited food"

Prós: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Contras: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."

Prós: "Delta - best airline"
Contras: "Airbus - entertainment systems never work."

Prós: "Great crew"
Contras: "AC was not working properly and it was very hot and miserable trip"

Prós: "Staff tried to be helpful"
Contras: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"

Contras: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."

Prós: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Contras: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Prós: "Arrived safely"
Contras: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."

Prós: "The longer leg space"
Contras: "Again, I can not understand why the airlines have to narrow the seats so much..."

Prós: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."

Prós: "The seats."
Contras: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"

Prós: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Contras: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Prós: "The movie availability was very much appreciated."
Contras: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Prós: "Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!"
Contras: "Not much to say I didn't like, few problems with in-flight WiFi but otherwise good."

Contras: "Flight attendant took my complimentary new order but then forgot to bring me the food."

Prós: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."

Prós: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Contras: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Prós: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"

Contras: "Flight was late by almost 2 hours!!!"

Prós: "The flight was uneventful and although we took off late, we arrived on-time."
Contras: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Prós: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Contras: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Prós: "Friendly crew"
Contras: "The cost of the ticket"

Prós: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"

Contras: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."

Prós: "Nothing"
Contras: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Contras: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."

Prós: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Contras: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."

"Everything! Employee attitudes, no wifi, terrible food, etc"

"To hot befor the flight departure. And the food is very poor quality, the bread doesn’t test fresh."

"Flight is delayed"

Prós: "Service and kindness of the crew."
Contras: "No entertainment onboard"

Prós: "The flight attendant crew was really friendly and professional."
Contras: "An option to stay in panama forever."

Prós: "Amazing crew, attentive pilot"
Contras: "A lot of turbulence"

Prós: "Cuesta q salgan las maletas"
Contras: "Personal muy pesado"

Contras: "bueno"

Prós: "Very good"
Contras: "Very good"

Prós: "Premier class services."
Contras: "entertainment and toilet cleanest."

Prós: "Both good"
Contras: "It would have been nice to have our own video and the choice of our own entertainment, as I get with United"

Prós: "Loved the leg room in the emergency seat row"
Contras: "Wider seats in economy"

Prós: "The seats isn’t comfortable."
Contras: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."

Contras: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."

Prós: "Crew was friendly"
Contras: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"

Prós: "Everything"
Contras: "Nothing"

Prós: "Nothing, really, except that our luggage arrived with us."
Contras: "Absurd boarding area in Panama. Totally third world, or maybe a livestock holding pen is a better description. You have to go through security screening at the gate AGAIN, so those ridiculous $5 bottles of water you just bought to survive the wait in the overcrowded, hot waiting area? Throw them away or drink now, says the screening agent. I will never take a flight with a connection in Panama again."

Prós: "If you get in line early, there might be overhead bin space."
Contras: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."

Prós: "Price"
Contras: "food and entertainment, check-in in Rio de Janeiro was awful."

Prós: "Thanks! Amazing service at the airport and also the attendants in the airplane. Super friendly and helpful employees. We had a great experience flying with Copa. A +++ service"
Contras: "We love everything. Thanks"

Prós: "Convenient times."
Contras: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."

Prós: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."

Prós: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Contras: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."

Prós: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Contras: "Nothing, plane is old."

Contras: "The flight from Panama City to Washington, DC didn't have the personal television screens."

Prós: "The flight itself was fine. Good entertainment, in seat options and decent food."
Contras: "There is a second security check point right before you enter the gate area and you can't take any food or drink it which includes water. That made for a long wait with nothing to drink and once on board there was no extra water service."

Prós: "The food and cabin service was great."
Contras: "The boarding process was awful. They would only let 200 or so people sit in a small area meant for 75. The airport security then made us fo through a second screening. They took our drinks away. Afterwards, half tbe people had nowhere to sit. We had to stay in or section, we could not leave to go to the bathroom or go get anything to drink with out being screened again. This process started about 1 hour and 45 minutes before the flight. The technology in the flight was old, we were not able to see where our flight was in it travel path."

Prós: "Flight on time and crew was nice"
Contras: "Food was terrible and the entertainment system was poor"

Prós: "2 free bags, free food d, free booze"
Contras: "Nothing"

Prós: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Contras: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."

Prós: "Nothing!"
Contras: "1. The flight departed two hours late. The airline offered no explanation or apology. We wound up landing in Washington at 2:00 a.m. 2. Boarding in Panama was chaotic. There was no P.A. system, so we had to strain to hear the shouting airline employees. 3. There were no individual entertainment monitors. There were screens that dropped down about every five rows. All passengers would have to watch the one movie selected by the airline. I was so far from the nearest screen that I could barely see it. 4. The food was awful. 5. The seats were very uncomfortable."

Prós: "I flew business class. Having extra leg and seat room made a huge difference in my comfort. The staff on both the flight down and on the flight back were wonderful. I have mobility issues and they made sure I could safely get up to the restroom and to stretch my legs when I needed to. I will definitely fly Copa again."

Prós: "Timeliness, food, good price for a non-stop flight."
Contras: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."

Contras: "The entertainment syatem was not up to date. There needs to be more foos choices for vegans."

Prós: "All it is fine"
Contras: "Nothing"

Contras: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."

Prós: "no comments"
Contras: "I was soprice that we did not have any piows or blankets for this trip."

Prós: "The flight & the attendants were all great - the food was good & the entertainment was good."
Contras: "The flight was delayed by almost an 1 hr. waiting for the airport to load the luggage. I could not understand the person making the announcements on the plane. It was garbled & so none of us really knew what he said on any of his announcements, We arrived at D.C. & we did not get our luggage. They said at the D.C. airport we would receive an email within 24 hours regarding our luggage. We didn't. They gave us a # to call - no one answered that #. We were supposed to get an email with our case # - we didn't. We were told on the plane we would get a bag of necessities - but we didn't. My husband had to keep calling different #'s to try to get ahold of someone to tell them about our luggage."

Contras: ". The tem let me wait for ever in something I wanted to ask as a favor they said wait a second and never come back to ask what did I need."

Prós: "On-time departure and arrival Friendly and courteous staff"
Contras: "Old Plane No USB charging connectors"

Prós: "Breakfast was actually good for airline food. Boarding was way late. The security in panama made everyone throw out water so I wasted $4. They also were not thorough at all and abandoned the metal detector at one point."

Prós: "The confort and food!."
Contras: "One of the flight attendants that made noise taking her luggage from the bin case"

Contras: "There needs to be some snack options in business class after the light meal."

Contras: "Most airlines allow a business class passenger to take one guest into the lounge: Copa does not. Worse, the check-in staff at Panama said that it did, but on arrival at the lounge, the staff there said it did not. Awkward and embarrassing. No inflight refreshments, etc. apart from the hot breakfast."

Prós: "The crew was extremely friendly, one of the friendlier crews I've flown with lately. Lots of leg room"
Contras: "Planes are old and outdated, no entertainment for medium/longer-haul flights"

Prós: "Very little"
Contras: "The cre in charge if business classs was incredibly unfriendly and rude. His name is Rocardo and he should not be a business class crew. He was slow, uninterested, forgetful and at times rude. Cops needs to step up its service"

Contras: "Additional security check at the gate in Panama is not run very professionally or securely and is a hassle."

Contras: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."

Prós: "Did not make flight, overbooked"

Contras: "We were faced with many difficulties throughout the process including delays at every stage (plane boarding, takeoff, bus shuttles, etc.) of four different flights. The flight to Panama City was a significantly more enjoyable experience, but the return trip was absolutely miserable. After being boarded, we waited on the runway with no explanation for over a half hour. Then the flight staff came through with a very mediocre dinner and drink; however, they never came back for anything else until the customs form, and any attempts to flag them down were fruitless. When I finally got their attention, I requested water, and never received it. It was an incredibly frustrating and thirsty experience."

Prós: "Amazing crew"
Contras: "Entretenimento"

Prós: "The crew was nice and the seat was fine"
Contras: "New seats, internet service and at least water."

Contras: "Quick, easy, no problem."

Contras: "Little late boarding and leaving. No explanation"

Prós: "Foot rest in coach"
Contras: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"

Prós: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Contras: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."

Prós: "Efficient processes"
Contras: "More diverse snacks"

Contras: "suitcase came in torn, cut and did not want to compesate"

Contras: "old airplane"

Contras: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."

Prós: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Contras: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."

Contras: "Nice"

Contras: "No food just a cookie"

Prós: "Nothing."
Contras: "The Wamos airlines really bad plane, no tv working."

Contras: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."

Prós: "It was on time and boarding was efficient. I’ve never been on a flight where they board window seats first, then middle, then aisle. I can see how that makes a lot of sense and makes the process better."
Contras: "I wasn’t sure why my small rolling luggage was being tagged and told to be left at the gate. Others had their rolling pieces brought onto the plane and there was enough room, so I was a little worried about if someone was going through it or if it would make it to the destination. It did show up."

Contras: "More efficient check in. Long wait at gate."

Prós: "Seats were newish, crew was very friendly"
Contras: "They mistakenly sent one of my bags on a later flight so I couldn't pick it up at the airport and instead need to wait for them to deliver it tomorrow"

Prós: "Confort"
Contras: "Meal for kids first"

Prós: "The flight was on time & smooth"
Contras: "Lots of kids yelling & some crying. Not something the airline can do anything about."

Prós: "On time"
Contras: "Nothing"

Prós: "Low prices"
Contras: "Boarding process to chaotic and slow"

Prós: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Contras: "It was great!"

Contras: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"

Prós: "The Crew tried to work with what they have."
Contras: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"

Prós: "Everything"
Contras: "Everything"

Prós: "The food improved a lot"
Contras: "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"

Contras: "Desorganização do embarque e atraso na saída"

Prós: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Contras: "The turn around resulting Ina five hour delay"

Prós: "Great service abd counter check in"
Contras: "None"

Contras: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."

Prós: "the flight crew was so nice, and so collaborative. Im vegan and the ooption they had was vegetarian, but they figure out and got salad and fruit for me."
Contras: "my luggage arrived broken. they break the zip in order to open the luggage, (for general checking Iguess) but the zip should never have been broken"

Prós: "Plane was huge and comfortable. Lots of movies and shows to pick from. Crew friendly and considerate. Pillow and super comfy blanket. They offered dinner and breakfast on an overnight flight. Only ate egg and it was normal plane food. We landed 30 min early."

Prós: "I'm so glad that food was served with reusable metal utensils and that the blankets provided are reused, too."
Contras: "LATAM could do a lot for the environment by recycling bottles and cans from beverages served during the flight."

Contras: "space between seat is terrible, isn't enough to one person travel with confortable."

Prós: "Enjoyed my first trip on LATAM."

Prós: "Crew was very helpful"
Contras: "Seating onsite didn't facilitate the experience. Traveling with a minor, it is important to seat with family members how can help throughout the flight. First come first serve seats approach not a good strategy as a customer approach. Charging extra for regular seats to choose online...not a good approach. Not having vegetarian options a big mistake. What do we eat?"

Prós: "Easy boarding and organized staff. Friendly staff overall."
Contras: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."

Prós: "In-air service was excellent. My international flight was very smooth, flight attendants were kind and attentive, food and drink was provided free of charge, and onboard entertainment was available for the duration of the flight."
Contras: "It helps to be flexible when booking with LATAM, as my return flight itinerary was changed several times before being finalized."

Contras: "I have to pay for the food with no actual discount or lower price ticket. and the sits are even more tight than before."

Prós: "Technology Leg room"
Contras: "Food"

Contras: "The ground personne in Iguazul were terrific. Flight got cancelled after check in. We were in waiting area. Staff remembered who we were, found us, had us hurry bavk to check-in. Got our luggage, got it retagged, and got us on another flight leaving almost immediately. We got to BA with no problems as did our luggage. Yay for your smart, resourceful, thoughtful and efficient ground crew in Iguazu. They deserve a special thanks."

Prós: "The best crew and aervice I have come across in many, many year. The aircraft was really nice and conforatable too."
Contras: "Everything on this flight was amazing, I dare say even perfect."

Prós: "Super-friendly staff. Thanks!"
Contras: "Crying baby next to me! (not the airlines fault though haha!)"

Prós: "Cabin crew excellent!"
Contras: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"

Contras: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"

Prós: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Inga Inga Sanchez, Rita Rojas Malqui, victor Flight B6212905- B6212906 Contact phone 7035658509"

Prós: "Good service during flight."
Contras: "They changed the flight departure time for 3 hours early. The only way I found out was by checking that morning to ensure the flight was departing on time... When I asked the ticket agent why the change in time, her response was that the scheduled departure time is only estimated......!!"

Prós: "Boarding"
Contras: "Poor leg space Entertaiment Poor food"

Prós: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Contras: "Staff spoke limited English which was a bit of a surprise on a US flight."