Pesquise passagens baratas para Charlotte

Prós: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Contras: "It was perfect!!"

Prós: "Great crew, spacing of passengers, comfortable, on time"

Prós: "Quick boarding"
Contras: "Arriving over a half an hour late"

Prós: "Crew, atmosphere, timeliness. I was satisfied overall"
Contras: "Gate number changed couple times before flight departure"

Prós: "of everything."
Contras: "travel time ...ahahah ...."

Prós: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Contras: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."

Prós: "Comfortable aircraft. Great crew."
Contras: "can't think of anything"

Contras: "The girls were sweet as usual!"

Contras: "Late and bumpy"

Prós: "Crew was great"
Contras: "I actually can not complain"

Contras: "Seats are so small. Flight was delayed."

Prós: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Contras: "N/A"

Prós: "Even though the flight was delayed by a few minutes we still arrived on time."

Prós: "Delta - best airline"
Contras: "Airbus - entertainment systems never work."

Prós: "Video access"
Contras: "Too hot, too crowded"

Contras: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"

Contras: "Nothing!"

Prós: "This was two hours of absolute freezing temperature"
Contras: "It was so cold it was actually unbeasable"

Prós: "Great experience. Left on time and landed early. Comfortable and great crew"
Contras: "Wish there were more snack options"

Prós: "The longer leg space"
Contras: "Again, I can not understand why the airlines have to narrow the seats so much..."

Prós: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Contras: "Nothing. Flight was perfect."

Contras: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."

Prós: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Contras: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."

Contras: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"

Prós: "Smooth flight. On time and took me from 20 degrees to 80"

Contras: "Delayed"

Prós: "It was great because I was able to get an aisle seat."
Contras: "Like it all"

Prós: "Delta personnel were very pleasant/friendly"

Prós: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Contras: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."

Prós: "Non"
Contras: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."

Prós: "Left on time!"
Contras: "Too cramped"

Contras: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"

Prós: "Nothing bad and nothing particularly good."

Prós: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Contras: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"

Prós: "But, this wasn't bad at all, even though we were on the very last seat of the plane. We were next to one of the flight attendants during take off and landing and she was very kind and we were speaking with her. The flight was smooth"

Prós: "We spent 90 min in line to take off on the tarmac. Pilot kept us informed. Crew were very pleasant."

Prós: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Contras: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."

Prós: "I got a seat in the exit row with lots of leg room. The entertainment that I didn't use offered a great selection with very recent movies, etc."
Contras: "I didn't like that I had to take a bus to my terminal. I didn't like the fact that my gate was changed more than five times. I didn't like that my flight time was changed more than 15 times with no reason why until boarding time. I didn't like the fact that I did not get a seat assignment until boarding the plane. I didn't like the fact that they couldn't manage to scramble another plane and crew, but instead forced us to wait over four hours for one that was stuck somewhere else in the country."

Prós: "Speed and comfortable kind bars were a nice touch"

Contras: "Luggage went elsewhere"

Prós: "Plane left 2 hours late."

Prós: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."

Contras: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."

Prós: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Contras: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."

Contras: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."

Contras: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."

Prós: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Contras: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."

Contras: "Due to last minute and absurd changes made to my itinerary by Delta without my knowledge, I was not on this flight."

Prós: "Boarding was not a problem at all! ."
Contras: "The pilot was very rough maneuvering the aircraft. Starting from take off the pilot took off from a halt and accelerated so fast that I believe takeoff took 3sec or less. Also taxi into the airport about to land His maneuvering was Preety rough compared to the other two delta pilots that were perfect. There wasnt any food offered."

Contras: "The turbulence was really bad ! I couldn’t sleep at all !"

Contras: "Were to plug a charger, pillows, tv screens"

Prós: "Good food"
Contras: "Departure delayed over an hour for technical problems."

Prós: "EVERYTHING WAS OK"
Contras: "PERFECT FLY"

Prós: "good crew, food was okay."
Contras: "really uncomfortable seats, too small for an international flight. couldn't lean back because the guy behind me was tall, so my back was hurting the entire time."

Contras: "I had a three hour delay because of a maintenance problem with the aircraft. As a result I missed a connection to São Luis de Marañon and had to spend on a Hotel and a few to change the flight."

Prós: "Crew was great seat was v comfortable but good choices were not good .and the entertainment system was v mediocre .make sure u download something to watch on your phone prior to the flight .also u can pre-order vegetarian meals"
Contras: "food choices and entertainment could have been better"

Contras: "Don’t feed us breakfast 1 hour into a international flight at 3 AM. Wait until it gets closer to landing."

Contras: "More entertainment options"

Prós: "Need more leg room. airlines are craning us in like sardines"
Contras: "A little pepper to go with the omelette breakfast"

Prós: "Crew was ok. Seats too small"
Contras: "Better food"

Prós: "On time , the crews"
Contras: "The food , and videos , individuals screen"

Prós: "Comfort an staff"
Contras: "The bathroom on the plane was not clean"

Prós: "Alll"

Contras: "please email me where i can reply"

Prós: "ROUTE"
Contras: "I CALLED ON THE WAY IN AND OUT FOR A VEGAN OR VEGETERIAN MEAL, BUT IN THE PLANE I NEVER GOT IT. I WAS STARTING ON THE FLIGHT"

Prós: "The comfort"
Contras: "Did not like the food"

Prós: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."

Prós: "copa is always on time"
Contras: "food quality is low drinks are 'rationed'"

Prós: "On time Orderly process Friendly/helpful crew"
Contras: "Recent movie selection was not as robust as other airlines but decent still"

Prós: "Great Service, on-time flight."

Prós: "Seats very comfortable & price for Business Class very reasonable."
Contras: "Boarding crew didn’t speak English but, tried to be helpful. No one shared there would be 2nd security at the gate. Business lounge would only rate 2 stars. Reception team not very friendly. Nothing to eat & no outside food allowed. If you were a big drinker I guess it was great. Crew was nice but, did not make you feel special like on my two flights down."

Prós: "Always on time"
Contras: "No TV nor magazine"

Prós: "It isn't delta or united"

Prós: "I love movies. Food was ok."
Contras: "Captain could not find a gate."

Prós: "The food was pretty good."
Contras: "After boarding the plane, we sat on the runway for like 30 minutes waiting to take off. Nothing was said and no explanation was given as to why we had to wait 30 minutes to take off."

Prós: "On time as usual, good service"
Contras: "The temperature, too cold"

Contras: "They weren't able to get my traveling companion and I seats next to each other."

Prós: "Food was good"
Contras: "No Internet connection at tocumen airport"

Contras: "King Arthur: Legend of the Sword is an awful movie, but that’s not your fault, I blame the cast & Directer. ;)"

Prós: "Loved the check in. No baggage expense. Up to two bags FREE! Then, we had a meal --that was included in the fare. The crew was pleasant and accommodating. Everyone was pleasant. To pass the time on the 5 1/2 hour flight, there were options for movies, TV, games and etc. Overall, it was a pleasant flight. When I book my next trip, I'm going to see if Copa goes there. If so, that's my first choice."

Prós: "Slept most of the way"
Contras: "??"

Prós: "Duration of flight."
Contras: "Food"

Prós: "no comments"
Contras: "I was soprice that we did not have any piows or blankets for this trip."

Prós: "On time and great service. Awesome."
Contras: "Being on time and service on board"

Prós: "Dinner wasn’t anything special, but it tasted good (better than other airline food that I have had."
Contras: "Salad literally was about 3 sprigs of lettuce. When boarding onto the plane 5 passengers were booked in the same theee seats on their actual boarding passes, so that took some time to figure out while having to stand on the isle while other passengers boarded and stowed luggage"

Contras: "Crew member gave me a hard time for requesting the special meal I had reserved before even checking to see if I had one reserved. I did have a special meal reserved and on board. When the stewardess delivered the meal, she did not have even a smile, much less an apology. Find a job where you needn't interact with paying clients!"

Prós: "N/A"
Contras: "No air conditioning, small gates, too crowded."

Prós: "Tiny chairs"
Contras: "Tiny chairs"

Prós: "Loved Copa!"
Contras: "Didn't love that the reservations was changed"

Prós: "Very nice aircraft, on time take off and landing"
Contras: "Check in could be faster."

Contras: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."

Prós: "The crew was very helpful and friendly."

Prós: "Service was good"
Contras: "Plane was uncomfortable... no personal TV... very tough if you travel with children"

Prós: "Thank you for offering food, but something's without meat would have me flying copa every time!"

Prós: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."
Contras: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."

Prós: "The entertainment and food service was nice."
Contras: "Line were really long to check-in your bag and boarding took a while. We left a little late."

Prós: "Same as above."
Contras: "Same as above."

Contras: "The flight attendant was rude."

Prós: "Everything"

Prós: "It was a fluid flight"
Contras: "That it wasn't late"

Contras: "If I had at least boarded the flight I could have given feedback. But I didn't get in! I spent 6 hours at the airport waiting for my flight, with check in done and missed the flight. And on my ticket I didn't have the gate number or the terminal, the goalkeeper said he would let me know when the flight was leaving, the hours passed and I didn't hear him calling me. until near the departure time I went to ask the employee and he said that the flight had left a long time ago and that the entrance was on the opposite side of where I was and they did not warn me ... now I'm here at the airport with no place to sleep, waiting for my other flight with a connection to Brasilia that leaves 6 am where I will wait for almost 12 hours to be able to get home. remembering that my flight from São Paulo to Cuiabá was 3 hours long and I will have to wait for almost 24 hours. A goalkeeper was super arrogant with me, gave me no support and even told me that if I was in the United States I would be waiting for 3 days at the airport sleeping on the floor, so it was ok."

Prós: "Nothing"
Contras: "To be denied my flight, and no refund."

Prós: "Aircraft look new and very clean."
Contras: "Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again."

Prós: "Nice crew. Okay seats."
Contras: "4 hour delay with no information. Just horrible in this day and age."

Prós: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Contras: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."

Contras: "O check in em guarulhos é péssimo e mal organizado. Mais de 40 minutos na fila, mesmo na fila do passageiro frequente."

Prós: "All great n crew very helpful"
Contras: "Nothing"

Prós: "time was OK"
Contras: "Starting by the fact that if the system was actually working we could’ve done check in in the machine, and cut the 2 and half hours of line for check in and luggage drop off. The check in crew was not efficient at all, they would take 10 to 20 min to every costumer, no organization and poor trainin."

Prós: "I always have a good experience with Gol, the Gol Confort Seats are great, attentive crew, puncntuality."

Prós: "Seats very comfortable with plenty of room. Crew very friendly and helpful."
Contras: "The little crackers they serve taste like cardboard."

Contras: "I have not had my flight GRU - SSA because I'm stuck in Buenos Aires in Aerolíneas Argentinas Hell"

Prós: "crew was smart. very standard"
Contras: "i had issue getting checked bag from kiosk. had to speak with attendant"

Prós: "Nothing"
Contras: "I wasn’t allowed to get on the plane and gol crew members were absolutely no help. Don’t recommend for anyone."

Prós: "On time"
Contras: "Entreteiment"

Prós: "Nothing about the airline Avoid if you can"
Contras: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"

Contras: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."

Prós: "On time"
Contras: "Food"

Contras: "More efficient check in. Long wait at gate."

Contras: "More efficient check in. Waiting in line far too long at gate."

Contras: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"

Prós: "Everything"

Contras: "Viendo que no podrían acomodar tres adultos y dos bebés en una fila de tres asientos por falta de mascarillas de oxígeno, en lugar de reacomodar gente, nos hicieron descender del avión, no les importó mi bebé ni mi esposa que está embarazada, el peor episodio viajando, el supervisor fue descortés, poco profesional y de verdad tiró por los suelos la buena impresión que tenía de GOL"

Prós: "Crew was friendly, helpful, overall awesome. Comfort level was great. Appreciated the few small extras that came with our GOL premium upgrade purchase."
Contras: "Seriously, a sandwich and some indistinguishable "dessert". Honestly, I can't tell you what the 2nd item was on the try, even after trying it. I get that the flight was only 3 hours long, but a sandwich is not dinner. And, it tasted horrible. I took 3 bites and couldn't stomach the rest. It was laughable that they offered wine with it. Had I realized this was the option, I would have brought my own food. My husband, who eats literally everything, couldn't even eat it, and it was a cheese sandwich. How hard is it to make a bad cheese sandwich? Well, apparently, GOL knows how to do it."

Prós: "Crew"
Contras: "Food"

Prós: "Nice people once you get to an agent"
Contras: "Long lines of confused people trying to figure out which is the right one for them. Need more people giving orientation as people arrive to GRU airport."

Prós: "No horário... bagagens já estavam na esteira quando chegamos"

Prós: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Contras: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"

Contras: "Espaço conforto não merece esse título."

Prós: "Flight on time"
Contras: "No entertainment on the flight"

Prós: "I’m time quick to board food and drinks free"

Prós: "Equipe atenciosa Sistema de entreterimento funcionou bem. Comida boa."

Prós: "On time departure, very nice n clean interior, fast luggage delivery at CWB"
Contras: "Hardly talk n understand English"

Contras: "The flight was late."

Prós: "Knowing that GOL is an LCC, I was not expecting much. However, after realizing that every seat had the legroom typical of a Extra Comfort seat on NA carriers, I soon became won over. Regular recline functionality (missing on some of the larger LCCs worldwide) and a free drink and snack (also missing on many LCCs), TOO was truly a relaxing flight. 10/10. Would definitely fly again."
Contras: "I mean, there was no entertainment available (to my knowledge) but there was allegedly Wi-Fi (I didn't try)."

Prós: "Puntuality"
Contras: "space on the seats, and between the seats"

Prós: "Didn’t have to pay more for the exit row!!!"

Contras: "Acentos muito apertados."

Prós: "Idem San Paulo"
Contras: "El idioma, tienen que hablar también en español, ya que hablan portugués e inglés."

Prós: "nice, clean plane; nice check-in experience"
Contras: "Crammed bus to the airplane"

Prós: "First time on Gol! Awesome airline!"

Prós: "Delays without advice,desaster."

Prós: "Flight on time, nice crew."
Contras: "Uncomfortable seats."

Prós: "Plane itself was fine, fairly spacious and comfortable."
Contras: "Check in São Paulo was hectic and disorganized and my bag never made it on the flight after I checked it in- was not offered any vouchers or apology. I am left without any luggage in the jungle and will have to cancel my Amazon Jungle tour as I do not have my proper equipment needed."

Prós: "Crew members were helpful"
Contras: "Food was bad and didn't taste fresh. No tea to drink either. Boarding times were usually late but arrival times were as expected. There's no entertainment at all in the planes. No screens, no movies, no nothing."

Prós: "Got me there on time"
Contras: "Charged for coffee. No in-flight entertainment, crew was not all that friendly"

Prós: "No entertainment available. No monitors on seats..."

Contras: "Flight was diverted to Rio"

Prós: "Very reliable and good schedules"
Contras: "Nearly impossible to make a change if booked through KAYAK site. Baggage policies and fees very different from US carries and a bit of racket. Be careful."

Prós: "The crew was very professional. Pilots made the flight really smooth."
Contras: "WiFi didn't exist on board (even being that they advertised it on every place they could)"

"Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it."

"We were delayed in Charlotte for almost 2 hours because American Airlines didn't have flight attendants for our flight."

"Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!"

"The delay could have been shorter. Rough traveling late at night with an infant and then a delay."

"No snacks"

"Employees very helpful and courteous. Nice trip."

"The seats were small, even for airplane standards. No on board wifi to use the app entertainment."

"WiFi did not work at all!"

"Too busy trying to sell AA credit cards"

Prós: "leaving on time"
Contras: "provide a snack"

Prós: "Yes made sure mask was in place"
Contras: "No"

Contras: "We sat on the runway over an hour because they couldn’t get a proper flight plan. Such a waste of time and I felt so bad for those who had connecting flights"

Prós: "The crew was very nice. The ride was smooth. The landing was smooth as well."
Contras: "The seats are too close together that I could not sit comfortably the second I sat down. Also we were told to social distance but we were all elbow to elbow so it didn’t really make any sense."

Prós: "Free movies"
Contras: "Start boarding earlier"

Prós: "Boarding was quick and the stewardess took good active care of us"
Contras: "Really by now, we know there is little reason to mask. The constant reminders and the threatening tone is unnecessary and quite annoying."

Contras: "Entertainment and food/drinks"

Contras: "No social distancing AT ALL. Flight was packed"

Prós: "Yes amazing"
Contras: "Enlarge the jet."

Prós: "The crew was awesome"
Contras: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."

Contras: "Almost 2 hr delay - put fuel in a wrong tank."

Prós: "Everything"
Contras: "Nothing"

Prós: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Contras: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."

Prós: "I used frequent flyer miles for the tickets."
Contras: "The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline."

Contras: "Water, sanitizer"

Prós: "Nothing"
Contras: "Everything"

Contras: "Beverages fir 1st class"

Contras: "Overbooked and crowded, on a Sunday."

Prós: "Fine but still crowded and stupid mask policy means nothing on a crowded airplane"

Prós: "Nothing"
Contras: "typical poor computer jet poor experience. Now no service"

Prós: "First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent."

Prós: "Nothing"
Contras: "Everything"

Contras: "The airlines need to board and deboard by group number."

Prós: "The crew was rude"
Contras: "Everything"

Prós: "Not a lot. Entertainment options on board were decent. Food was alright."
Contras: "Everything! Crew were terse, rude and inattentive. Due to an issue with a bag on board without the associated passenger we had to taxi back to the stand for it to be removed before we could take off. This cost us an hours delay. There was limited apologies for this, no refreshments provided during the wait and poor communication of this. During the flight the staff were inattentive and sparing with refreshments. Service generally did not live up to expected level associated with an inter-continents flight. The flight was turbulent but crew and captain seemed over cautious with it and crew had to remain seated unnecessarily at times and at the detriment of passenger service. One stewardess wouldn’t even let me finish a drink before removing it from my hand claiming we were about to land and she had to sit down because of turbulence. We were still 40 mins from landing at this point! All in all a pretty bad flight, and it’s safe to say I won’t be flying American Airlines again."

Prós: "Plane was new and clean..good leg room."
Contras: "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."

Contras: "The gentleman sitting next to me never turned his phone in to airplane mode. His phone rang several times while the flight attendant was going through the safety procedures right in front of us. This was after the announcement came that all electronic devices where to go into airplane mode. The flight attendant did not do anything and seemed to ignore the phone that kept ringing. The gentleman was even talking on the phone while the flight attendant was going through the safety procedures. Later while landing an announcement came over that we were to return to our seats, close all tray tables, and seats ts in the upright position. At this point the gentleman sitting next to me leaned his seat backwards. The flight attendant passed by the gentleman at least three times and never said anything about his seat back. Evidently this flight attendant did not care to do his job properly."

Prós: "late boarding - Chaotic at the boarding gate"
Contras: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"

Prós: "Good legroom on economy"

Prós: "Great crew, comfortable flight."

Prós: "The plane was late but from that point everything was fine."
Contras: "Nothing"

Prós: "I got there safely."
Contras: "I will never fly American Airlines again. From the moment I checked in with the ticket agent to getting off the plane it was a disaster. The ticket agent was rude, hostile, and dismissive. Employees walked through the line at security forcing everyone to consolidate their belongings to one bag. I had a large wallet in my hand and was told I had to step out of line to put it in my backpack. They only allow you one bag to carry on without paying extra. At the time of boarding they announced that the overhead storage was full so even those that paid extra were still forced to check their bags. The plane was dirty, the service was slow, overall just gross. They don’t have WiFi or in flight entertainment so I paid the $20 to purchase the WiFi. It was worthless. I couldn’t stream anything, even music kept stopping to buffer. I understand it will be slower then on ground WiFi, but it was impossible to watch anything and a complete waste of money."

Prós: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"

Prós: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Contras: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."

Contras: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"

Prós: "The cabin crew were friendly and apologetic for the chronic problems with the entertainment system. The pilot gave us a smooth flight and landing, and was very conscientious about turbulence prevention and safety."
Contras: "The inflight entertainment system was spotty. Some customers had monitors that worked, some did not. A woman with a two-year old had one of the malfunctioning monitors and was forced to entertain her child for nine hours without tv, movies or music. Similarly, on our flight over to London 10 days earlier, my husband and I were 2 of more than 30 passengers whose monitors never worked and we were forced to fly for 7 hours in the dark on an overnight flight staring at the backs of seats. It was miserable. The cabin crew told passengers they had begged the airline for years to replace the system but the airline refuses. Will not fly American Airlines transatlantic again."

Contras: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."

Prós: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Prós: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Contras: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."

Contras: "They lost 1 of 4 bags."

Prós: "The flights left on time and arrived early. It reminded me of the old days when everything ran like clock-work."
Contras: "The leg room was barely enough for me and I'm 5'4". I can't imagine people much larger than me being comfortable at all. Also, the chair made my back hurt, so I did a lot of sitting up straight as opposed to being "in the chair". I noticed that you had snacks for purchase on the flight, but the free snacks were cookies and pretzels. It would be nice to offer a trail mix or dried fruit. Pretzels are good for people who might be a little sick at their stomach, but better snacks are a nice option. I ordered coffee and it was perfect. Overall, the flight was a good flight, just a little tweaking and it would be great. Thanks for asking."

Prós: "TV movies"
Contras: "More popular movies"

Prós: "The food was good"
Contras: "My girlfriend’s Tv stopped to work in the beginning of the flight."

Prós: "hilarious crew and they were very helpful"
Contras: "seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone"

Prós: "Flight was on time. Boarding was quick."

Prós: "My flight was canceled"

Prós: "Price"
Contras: "Connection time in Vancouver is horrible and international transfer process is awful Especially with small children"

Prós: "Tre crew was fantastic"
Contras: "Food"

Prós: "The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice."
Contras: "The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels."

Contras: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Prós: "I got to sleep flat on three seats as it was half empty."
Contras: "It was an half empty aircraft and I still had to pay for my seat."

Contras: "poor entertainment choices. Reading lights didn't work. I traveled with my wife, we were unable to read because reading lights didn't work."

Prós: "Seat selection."
Contras: "The meals didn't taste that great."

Contras: "Video not working"

Prós: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Contras: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."

Prós: "Well designed comfortable sleeping Pods"

Prós: "Cleanliness and accessibility to my nearest airport at the time I need it."
Contras: "Children are crying through the flights."

Prós: "I paid extra $30 for having more room due to my kneecap problem. Instead my seat was too Tight and whenever I complained no action was made. Mir Said Emami Ph. D"

Prós: "Cadence of service. Amazing plane."
Contras: "No free drinks"

Contras: "Air Canada is always late in my experience. I always end up waiting at the gate for the inbound flight which happens to be late. It is so annoyingly dishonest, considering that the flight is announced as on-time up until minutes before the departure time. When all along they know the incoming flight is late. After we boarded the plane at origin, we spent 15 minutes at the gate and quite a bit on the runway. When nearing the DCA, the plane took a complete detour went near Baltimore and then Annapolis and then flew back to near Gaithersburg as if it was intentionally wasting time on the air. Upon landing in DCA we had to wait 15 minutes on the taxiway waiting for the gate to clear. The (one hour long) flight that was scheduled to land at 10:20pm landed just before midnight. Air Canada is awful. This happens every time I fly with Air Canada and their conduct is just cheap and dishonest."

Prós: "Food tasted good. I pad entertainment was nice"
Contras: "Paid extra for the premium seats. When I went to the lounge they were very rude and said I signed up too late and did not even offer for me to pay to get in. Customer service on the phone was very rude again. The Toronto airport also is a hot mess. Some more. TV screens with gate info would be nice"

Contras: "We were told our flight was delayed due to weather, and then due to mechanics. The weather was fine in both new york and toronto those days, and other toronto flights left on time. we ended up being delayed 6 hours in the airport, and other flights still went out ahead of us. furthermore, because our flight was delayed, they didn't seem to prepare for the new departure time, and we were held up for almost an hour on the runway before being able to take off, and almost 30 minutes on the runway once we landed too. better planning and customer service needs to be required in these situations."

Prós: "Not much to compliment on. The flight did offer a great selection of movies to choose from during the trip."
Contras: "Constant flight delays. We were left on the runway for two hours before taking off due to an issue with the laboratory. The plane was overpacked, not allowing much personal space even in the aisle seat. People were sleeping on the floor and some in the aisles, creating a tripping hazard to those wanting to stand and stretch or walk to the restrooms. Those who attempted to sleep in their seat found that the seats were very uncomfortable and had very little to no leg room. When it came time to land at our destination, we ended up having to circle the airport for an additional 35 mins waiting for the terminal to free up. It was a very long 10hr flight that even the nice selection of movies to choose from couldn't help. Terrible flight experience, Canadian Air has really gone down hill."

Contras: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."

Prós: "Espaço para as pernas na classe econômica foi suficiente para mim, a tripulação foi cordial, o avião era novo à parte de entretenimento foi boa."
Contras: "Quando embarcamos, quase todos os espaços para as malas já estavam ocupados, o espaço lateral das poltronas era muito apertado, a reclinação era péssima, praticamente inexistente. Quando decolamos, começou a cair água na nossa cabeça. O funcionário responsável disse que era do ar condicionado e era normal. A comida era ruim, sem gosto e com acompanhamentos que não combinavam, por exemplo no meu caso era frango com uma salada de vagens e pepino. Fora o horário das refeições, quase não era oferecido bebidas em um voo de 10 horas."

Prós: "Entertainment options were excellent, and the screen worked really well."
Contras: "The crew was somewhat sloppy in their service of meals and drinks."

Contras: "Very rude air crew who treats you as a bus passenger, does not completely listen to your requests, on business class. I also had my return connection flight cancelled and moved 6 hours ahead of the original one, which made me just wait that long at the airport."

Prós: "Check-in was smooth Air Canada were helpful as am travel with special needs"
Contras: "Nothing for now."

Prós: "Ample leg room and the headphone jacks worked for the online entertainment."
Contras: "Grateful that the online entertainment works on the taxi as West Palm delayed our departure by over 30 minutes."

Prós: "The crew tried to be nice."
Contras: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."

Prós: "Service au comptoir, propreté de l'avion, confort, présence d'un système de divertissement."
Contras: "Les deux agentes de bord n'étaient vraiment pas souriantes et abordaient systématiquement les passagers en anglais. Maigre choix de films. Que des pretzels servis."

Contras: "I was assigned a seat right at the back when I booked I selected a mid seat and did not get it."

Prós: "Comfortable ride and on time"
Contras: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."

Prós: "Crew and Confort"

Prós: "Good boarding procedure"

Contras: "No personal tv on an international flight. The tickets were pretty expensive, I would have expected a personal tv instead of having to use my cell phone- especially with spotty wifi. Chairs weren't very comfortable and the food was so so."

Prós: "The domestic crew were exceptionally good natured and attentive. Especially Daniela."
Contras: "Not much to like on this flight except the food. However, it's airplane food so it's expected to be not so good anyway."

Prós: "Like clean flight and enough space between seats to stretch the legs."

Contras: "My luggage had not being delivered yet. Somebody decided not to located it to my conexion with COPA in Los Angeles. I am wondering if I could have access to my stuff before going back home in Vancouver. My family is waiting here for the gifts that I bought for them. I am feeling really embarrased with this situation."

Contras: "Delays,multiple gate changes, poor waiting areas for express flights!!!"

Contras: "Certain Crew Members were a bit rude and abrasive"

Prós: "Stewardess was friendly Movies were good Relatively room and clean Customs in Vancouver was awesome!!!"
Contras: "Steward getting on the plane in Shanghai had an attitude, was actually a jerk Food was not very appetizing"

Prós: "Efficient flight got us there on time."
Contras: "Food was expensive."

Contras: "Terrible all around. About 10 total delays and one on flight delay totalling 7 hours. No information except lies was given the whole time."

Prós: "More leg room and in flight entertainment."
Contras: "Stewardess spilled hot tea on my husband and did not apologize."

Prós: "Nothing"
Contras: "Never happened since the first fligh never landed. Has to be rebooked on a united flight which took me to destination."

Prós: "entertainment system was very good. Crew were fine. The flight itself was fine as well, no issues with weather, etc so it was just long."
Contras: "The boarding at Rome was chaotic. They give you a "zone" assignment but they never used it. People were just milling around trying to figure it out. Weird."

Prós: "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
Contras: "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."

Prós: "Friendly crew"
Contras: "I was shocked to find out only select passengers had to pay for their checked luggage. I only had 1 and they charged me $50EC. I spoke to a few other passengers and they said they weren't asked to pay anything."

Contras: "NO entertainment. Seats were too small and crowded. We chose our seats months in advance but were given two seats on two different rows and middle seats. We transferred from an overnight flight on Air Canada and the morning flight was very uncomfortable with no complimentary entertainment."

Prós: "Flight crew was friendly and helpful. Montreal is a very manageable airport. Staff there was also courteous and efficient. Food was very good for airline fare. Renting an IPad for $10 to watch movies in-flight was a reasonable option for distraction on a 9 hour flight. We were quite pleased with Air Canada and will not hesitate to book with them again."