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Prós: Everything was better than expected.

Contras: Nothing

Prós: The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful.

Contras: My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best.

Prós: They got us there on time and safe.

Contras: Nothing really you guys did a really good job getting me to where I need to go.Thank you so much!!!

Prós: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.

Contras: Load the plane from back to front. It makes sense as people leave the plane from front to back

Prós: Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well.

Contras: Everything was great!

Contras: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Prós: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.

Contras: Load the plane from back to front. It makes sense as people leave the plane from front to back

Prós: Everyone was perfect..!!

Contras: Is a international flight and you guys don't have a real meal. We appreciate the snacks but a real meal is necessary

Prós: Delayed

Prós: Delayed

Contras: Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!

Prós: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.

Contras: Load the plane from back to front. It makes sense as people leave the plane from front to back

Prós: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Contras: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Contras: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Contras: Despite the fact that I fell skiing and broke my elbow, requiring surgery, for which I sent a copy of the medical procedures, Aeromexico was the ONLY part of my trip, other flights and hotels, that refused to offer me a change of date option. Terrible customer service.

Prós: Everyone was perfect...!!!

Contras: We need a real meal, we appreciate the snacks but real meal is necessary.

Prós: Everyone was perfect...!!!

Contras: We need a real meal, we appreciate the snacks but real meal is necessary.

Prós: Amazing crew! No flight cancellation!

Prós: Felt safe withe the cleanest of the plane

Contras: Price

Prós: Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival.

Contras: Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel.

Prós: Amazing crew! No flight cancellation!

Prós: Crew was super amazing and friendly! Very good service also!

Contras: No seat back entertainment..

Contras: Delta.... they’rrrrrr Grrrreaaate!

Prós: Felt safe withe the cleanest of the plane

Contras: Price

Prós: The crew was polite and professional. Boarding went very smoothly and the flight left on time. Baggage was very quick when we arrived in Seattle as it was already coming out when we arrived in the baggage claim area.

Contras: I would have like to have been offered disinfectant wipes to use on the food tray. Otherwise it was a perfect experience.

Prós: No entertainment on the plane and plane was very small...

Contras: Explain flight situations better..

Prós: Being on time

Contras: Nothing you guys did great thankyou so much.

Prós: Delayed

Prós: Crew was friendly and engaging

Contras: I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well.

Contras: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Prós: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!

Contras: Absolutely nothing. I’m going to join the miles points with Delta.

Prós: We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors.

Contras: DL needs to find a better way to manage food and drinks for FC during the COVID 19 era.

Prós: Very nice plane

Prós: Friendly cabin staff and one of the most enjoyable addresses by a captain I've ever heard (and seen - he was out in the first class area when he welcomed us).

Contras: Nothing

Contras: Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!

Prós: Check in at the airport- Delta is so friendly and helpful!! Flight crew was wonderful

Contras: Seats are snug

Prós: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!

Contras: Absolutely nothing. I’m going to join the miles points with Delta.

Prós: Being on time with everything.

Contras: Nothing

Prós: Everything was better than expected.

Contras: Nothing

Contras: Top carrier

Prós: the most important thing for me is to arrive on time. Everything else is secondary.me

Contras: music selection was not good. The crew has to try to wake you to offer you food instead of bypassing you in your eyes are shut. I never got a meal either way.

Prós: Embarque organizado e no horário apesar de ter sido feito no portão J5 que não é dos mais espaçosos. O atendimento da tripulação foi excelente!

Contras: A comida é OK, mas a apresentação da comida poderia ser mellhor.

Contras: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Prós: A Tripulação atenciosa

Contras: Comida

Prós: Good organization, good hygiene, polite crew.

Contras: We arrived around 39 minutes early and the whole process was very smooth

Prós: Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!

Contras: Absolutely nothing. I’m going to join the miles points with Delta.

Prós: Everything about the flight

Contras: Nothing

Contras: 1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city.

Contras: Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late.

Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Prós: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...

Prós: Nice crew. Free movies.

Contras: Temperature in cabin was extremely hot and dry.

Contras: An extra food option could have been better. Very nice flight overall

Prós: Boarding was fast and easy.

Contras: The food was very bland, we had to wait 25 min on the tarmac waiting for take off.

Prós: Aeromexico Boeing 737s are great. No complaints here.

Prós: Not a lot.

Contras: Our group of 11 missed our connecting flights in Mexico City because the plane was two hours late. Cost us thousands of dollars and a day of our time.

Prós: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Contras: I am completely satisfied with my experience

Prós: The crew was nice for the most part

Contras: I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there.

Contras: Flight overbooked, they assigned me a seat 5 minutes before departure

Prós: seat was comfortable

Contras: On a long flight, lack of drinking water during the flight, need to improve on this. Lack of communication needs to be improved

Prós: the crew was really nice! there is not enough space for legs!

Contras: if they could not charge extra for the checking bags!

Contras: Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01.

Contras: Would not let us board with 25 minutes prior to departure Because they lock their doors 35 minutes prior

Prós: The crew was very warm.

Contras: Seats very tight.

Prós: Free flight change.

Contras: Meal selection was average.

Prós: All the staff was great.

Contras: I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?

Contras: Our flight was canceled with no explanation, it created a nightmare for us and Latam Airlines did not step up It was very disappointing!!!

Prós: Check in at the airport- Delta is so friendly and helpful!! Flight crew was wonderful

Contras: Seats are snug

Prós: No entertainment on the plane and plane was very small...

Contras: Explain flight situations better..

Contras: Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight

Prós: Amazing crew! No flight cancellation!

Prós: Flights were on time

Contras: Seats are more narrow than other airlines.

Contras: 3 1/2 hr delay

Prós: No entertainment on the plane and plane was very small...

Contras: Explain flight situations better..

Prós: Being on time

Contras: Nothing you guys did great thankyou so much.

Prós: The crew’s positive energy and great service were truly amazing. Kudos Delta!

Prós: Being on time

Contras: Nothing you guys did great thankyou so much.

Contras: Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!

Prós: Being on time with everything.

Contras: Nothing