Prós: "Crew was very nice, toilets clean."
Contras: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Contras: "Chair isn’t comfortable."
Contras: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Prós: "Some of your reservations staff in Los Angeles needs to be counseled"
Contras: "Been more polite especially mike in your mileage program."
Prós: "Excellent service from the cabin crew."
Contras: "The Japanese (Washoku) breakfast was not as good as I expected."
Prós: "Crew great but seating not so comfortable"
Contras: "Better Seats"
Prós: "Excellent crew!"
Contras: "It could have been quieter."
Contras: "Seat padding - seat was a bit firm"
Prós: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Contras: "Not much"
Contras: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Prós: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Contras: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Prós: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Prós: "I liked how much leg room we had. I also liked the movie selection and the food."
Contras: "It would have been nice to have water more frequently during the flight."
Prós: "Staff were very helpful and the food was good."
Contras: "The place where we at, the aircon/ fan is not working, my husband and I tried but still not working, uncomfortable feeling for a long trip , prior to this we had a long walk to find our gate number because it's in the new building. Our plane delayed so we arrived late at Tokyo causing to missed our plane connection then the crew helped us( very accommodating) for our transfer from Narita international airport to Haneda International airport with Limo bus, 1 & 1/2 hour ride with our luggages and waited for 8 hrs to be on board in a different airline."
Prós: "Take off and landing was smooth. Stewardesses were very helpful."
Prós: "The crew were very nice, kind and professional."
Contras: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
Prós: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Contras: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Prós: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Contras: "Internet was more expensive than it should be"
Prós: "Service, Cleanliness and Overall Quality"
Contras: "Seats could be better"
Prós: "Easy checking process. Friendly staff"
Prós: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Contras: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Contras: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Prós: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Contras: "Late boarding caused us to miss connecting flights."
Prós: "Great crews and good foot space!"
Contras: "Food was terrible! Getting worse every time !"
Prós: "Attendants were friendly."
Contras: "Flight was late."
Prós: "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
Contras: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Contras: "See subject line"
Prós: "Very helpful and accommodating flight attendants ... all with a smile!"
Prós: "nice.crew. actually able to book exit row.seat online. pre-check-in is great all you do at the airport is drop the bags .no long queues."
Contras: "boarding process is not organized. no travel amenities offered. (no slipper, had to ask for toothbrush) ..."
Prós: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Contras: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Prós: "Food & Entertainment"
Prós: "Good food and cabin service. Accommodating in connecting flight arrangements."
Contras: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Prós: "Good communication, food and services"
Contras: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Prós: "felt Agent's kind care of elder (me) at Airport. Thanks."
Contras: "Full of passengers. Code Share!?"
Prós: "The flight attendants were very helpful."
Contras: "It is a very long flight."
Contras: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Prós: "free movies"
Contras: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Prós: "Customer service and food!"
Prós: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Contras: "Everything was good. Only thing I could say is the plane felt outdated."
Prós: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Contras: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Prós: "The service and the seats"
Prós: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Contras: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Prós: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Contras: "The seats seem small and are ok in comfort."
Prós: "everything was so smooth!!"
Contras: "entertainment : wish there were more japanese comedies!!"
Prós: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Prós: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Contras: "No instructions on how to use the remote for the television."
The Azul company is good. However, the Kayak service and assistance are terrible. Two flights without ticket information, delay and a mess.
De novo o desembarque foi inventado por algum maluco - f=ilas enormes nos correodres
Um voo direto entre Maceió e Porto Alegre é algo bem vindo, mas a aeronave Embraer 195 é um pouco mais desconfortável que a Airbus da Azul. Pra um voo de 4h, incomodou razoavelmente. Já o sistema de entretenimento é muito bom!
I really like this airline I just wish that they would make arrangements with connecting flights when one is a few minutes late it’s ridiculous hold up your travel for what would’ve been about five minutes
The flight was late so my connecting flight I missed to Curitiba, they couldn’t hold the flight for five freaking minutes while I ran across the airport I’m 64 years old but that’s OK I made accommodations and got me on another flight six hours freaking later
O check-in com 2 horas de antecedência para voos de madrugada. São muitas horas para ficar com uma criança no aeroporto nesse período de pandemia. Felizmente cheguei com uma hora e a companhia realizou o check in. Estava com 2 crianças e precisava apresentar a certidão de nascimento, por isso não consigo fazer check-in antecipado.
Aviões mais confortáveis que outras companhias e partidas pontuais
Melhor companhia de voo doméstico
Prós: "Crew was good. Seat not super comfortable but average."
Contras: "Short flight, all was good."
Prós: "Não houve preocupação adequada com medida de combate a pandemia. Várias trocas de acentos foram feitas, estimulo a consumo de água e as comissárias estavam comendo a bordo. Para completar o desembarque foi remoto em ônibus lotados!"
Contras: "Fazer com que a prática esteja alinhada com o discurso."
Contras: "Não vejo risco na reintrodução dos alimentos."
Contras: "During covid pandemic they put no efforts to show the aircraft clean or maintained the distance between passengers"
Contras: "I couldn't take the flight, because of the sanitary situation, and couldn't get my refund yet"
Prós: "Friendly crew and delicious snacks. Comfortable chairs."
Contras: "Gate was change and no announcement was made. Could have miss might flight if I didn’t ask someone 30 minutes before boarding. Also could do a little better with the entertainment part. All the channels were in Portuguese. I understand it’s a Brazilian airline but you need to consider your foreign customers. Have some English Channels."
Prós: "The snacks were great! The check in staff was also really helpful. They even checked my companion and my bag for free."
Contras: "The flight was a bit delayed which made getting to the next connection a little stressful especially since we had to recheck our baggage. However, the staff was really kind about it."
Contras: "Food! Communication between airports. They were not prepared in Belem for late travelers from Fortaleza who needed to catch the flight at the last minute to Fort Lauderdale. I.e. security had already left and they had to call them back."
Prós: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Contras: "Food was decent."
Prós: "Do atendimento e da pontualidade"
Contras: "Voo remarcado para o dia seguinte Atendimento péssimo"
Prós: "A infraestrutura do avião e serviço oferecido."
Contras: "O preço"
Contras: "Bad size almost became a problem... bins are very small"
Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."
Prós: "Airplane was comfortable and food was good. The crew was also very friendly."
Contras: "There was a long delay in the connection at Viracopos/Campinas: there was a technical problem with the airplane. I arrived very late in Curitiba (approximately 1 hour late)."
Contras: "Plane was dirty, it took flight attendants 1.5 hour to start service after take-off."
Prós: "They have the friendliest crew I have ever seen in an airline. Specially if you have flown with American Airlines who has the rudest crew I have ever seen."
Contras: "Definitely the food. Pretty tasteless and unappealing"
Contras: "The flight was originally scheduled to depart at 0915 hours but the departure time was changed to 0635 hours without notification. Fortunately I checked my baggage the night before and discovered the change. Not a good deal."
Prós: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Contras: "Not enough closed captioning in the onboard entertainment system."
Prós: "Crew was amazing"
Contras: "Better food"
Prós: "Crew was very good, one crew member took time to make me coffee as I entered the plane"
Contras: "The food could have been better, maybe a bit more legroom. But definitely would like better food. The spaghetti and meatballs were good dinner, but I did not like the vegatables. I did, however, like the pudim."
Prós: "Friendly crew, most spoke at least some English"
Contras: "Only food for purchase, would be nice to have second language option on some of the entertainment"
Contras: "I was charged for luggage and I wasn’t given the option to purchase luggage while booking the flight"
Prós: "Mehor companhia,tudo perfeito"
Contras: "Nda,foi tudo de bom."
Contras: "A refeição a bordo."
Contras: "Comida - preferível vender que servir aquilo que a azul serve"
Prós: "O assento poderia declinar melhor"
Contras: "Quando fazer Chen dar opção de não pagar pois as passagens são tão caras."
Contras: "Avião necessitando de uma boa reforma interior. Tarifa altíssima e muito pouco conforto. Entretenimento ?? 4 canais mostrando vídeos velhos."
Contras: "Não tem tv Não tem queijo integral"
Contras: "didnt reach connection"
Contras: "Falta equipamentos de serviços"
Contras: "Sempre viajo com a azul, é muito confortável, e também é confiável, a tripulação muito simpática, único problema às vezes é alguns pequenos atrasos, mas ela dar todo o apoio necessário."
Contras: "Tv Service working Priority bording in bus but last to Get into the plane"
A distancia entre as poltronas era muito pequena, quando o passageiro reclinava a poltrona, ficava praticamente impossível permanecer com as pernas atras do assento. Não servirem jantar apenas sanduiche com somente café e água e não ter café da manha foi inacreditável.
Contras: "Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY"
Contras: "they cancelled me because of overbooking... after 10 years as an Avianca flyer... no more.. bad food.. delays.. has turned to a gargbage hauler airline... I am a Lifemiles member and was treated like I was doing them a favor... now never again"
Prós: "Check in was very smooth. Flight crew was very attentive"
Contras: "Presentation of food was not great."
Contras: "The food was really small and the crew, in general, lazy."
Prós: "The wide selection of tv series and movies was excellent."
Prós: "Good leg room and comfortable seats, good food"
Prós: "Ay the counter they were nice"
Contras: "Food was the worst and service from flight crew was Poor"
Prós: "El servicio en general ha mejorado mucho Felicidades !"
Contras: "El precio"
Prós: "Crew is excelente and very friendly"
Prós: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Contras: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Prós: "Comida, entretenimento e tripulação excelentes."
Contras: "Atraso no embarque, sem explicações óbvias do motivo."
Prós: "Atendimento a bordo e comida"
Contras: "Tanto na ida quando abro na volta, não consegui fazer o check in antecipado. Nem pela internet, nem pelo aplicativo e em SP nem no totem do aeroporto. E afinal não havia nenhum problema. E ninguém soube informar o motivo nem por telefone nem no balcão. Apenas em Bogotá é que consegui fazer o check in no totem do aeroporto, não antecipado."
Prós: "O embarque foi rápido e o voo chegou no horário."
Contras: "Não serviram café da manhã."
Prós: "The crew"
Contras: "Seat, food and the delay"
Contras: "Mais uma vez problemas com atraso de voo. Atrasado por mais de 2 horas, e a equipe do aeroporto sem saber nos informar ao certo o porque, e se haveria mudanças de portão."
Contras: "Aviões muito velhos e comida muito fraca."
Contras: "Postura pouco profissional da equipe frente ao problema. Me trataram como se estivessem me fazendo um favor ou como se o problema não fosse deles."
Contras: "A expectativa de vida aumentou ao longo dos anos no Brasil. A fila de pessoas como prioridade também. Uma senhora entrou primeiro na aeronave e sentou na primeira fileira, apesar de estarem alocados nas poltronas 17 e quando os donos originais chegaram, não conseguiram sentar, detalhe que também idosos, tbm prioridade e de fato tinham escolhido é pago por tal assento. Achei um tremendo desrespeito pelas duas passageiras idosas que tiveram os lugares “roubados”. Elas ficaram bastante chateadas. Outra coisa, com a atual prática de cobrança para despachar mala, ficou bem difícil alocar os pertences."
Prós: "A Avianca tem ótimos padrões de qualidade e vem mantendo ao longo dos anos. Se diferencia pelo conforto na aeronave, pelo espaço entre poltronas e pelo bom entretenimento a bordo."
Contras: "O embarque nos aeroportos ainda é um ponto fraco que pode e deve ser melhorado."
Prós: "El único que se salva de todo es el avión que es confortable y moderno."
Contras: "Retrasos interminables, falta de educación de los personales en tierra y en el avión, se comprometieron a ayudar en la conexión y no había nadie, una vergüenza."
Contras: "For some reason I wasn’t able to select our seats using the Avianca app. I had to call the day before and we unfortunately were given 2 middle seats. I don’t mind one middle and an aisle. Felt like we weren’t given options."
Prós: "Entertainment was great, snack was good."
Contras: "The crew was absolutely horrible, both on ground and on board, they had no clue was customer service is, very unexpected from a big company like this..."
Contras: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Prós: "Avião novo e espaçoso"
Contras: "My screen didn't work. I told the crew, they said something about to reboot it, but nothing happened."
Contras: "atraso que quase nos custou uma viagem internacional"
Contras: "Porquê colocam o ítem comida, se não há comida?"
Prós: "Atendimento à bordo."
Contras: "Pouco tempo de conexão em Bogota e atraso ao sair do Brasil"
Prós: "Também operado pela taca Peru, porém avião em bem melhores condições de conforto que do primeiro trajeto"
Prós: "Da atenção dos funcionários desde o check in"
Contras: "A mala da minha filha foi extraviada num voo curto de apenas 1,20 hrs São Paulo x Belo Horizonte , uma coisa inadmissível"
Prós: "Esse vôo, foi relativamente tranquilo, embora tenha atrasado um pouco."
Contras: "Do atraso e como eu estava faminto, achei a comida muito pouca."
Prós: "Da tripulação."
Contras: "Da falta de informação e do atendimento aos clientes. O voo atrasou 6 horas, ficamos três horas dentro do avião, depois desembarcamos e ficamos mais três horas no aeroporto. Minha escala em Lima seria de 1h50m, com o atraso fiquei quase 8h em Lima, não levava dólares, só estava com reais no bolso e com meu cartão liberado só para ser usado na Colômbia, passei fome em Lima, uma verdadeira calamidade!"
Prós: "La atención de algunos empleados es el último que todavia resta en Avianca."
Contras: "Horrible, un avión super viejo, un retraso de mas de 2 horas y media, desafortunadamente no hay manera de que Avianca logre salir en tiempo con sus vuelos, horrible, bastante complicado."
Prós: "Tripulação atenciosa!"
Prós: "Praticidade do atendimento e cordialidade dos funcionários."
Contras: "Pouso e decolagem"
Contras: "De tudo"
Prós: "Nothing. I wish I could give negative stars."
Contras: "Everything was bad. Super delayed, terrible explanation. Had to stay overnight in the airport in the worst lounge I’ve ever seen in my life. Got a hotel voucher but by the time I would have gotten through immigration and got to a hotel I would have had 1 hour to “sleep” before having to get back to the airport for the 4 am flight which was then delayed again to 5am. After all this, we only got a $250 voucher on a $1500 flight. When I asked about business class upgrades they said they had seats open but it would cost $400! For a seat that stayed empty Instead of giving it to a customer who had been through the worst travel experience of their life. The flight attendants seemed like they really couldn’t give a damn about helping out customers and it’s the only airline I’ve ever interacted with where no one speaks English. One guy actually rolled his eyes when I asked him for the meal I missed when I was sleeping."
Prós: "Voo impecável."
Contras: "Gostei de todos os aspectos do voo."
Contras: "atrasou mais de 4 horas!!!"
Prós: "Atendimento dos comissários de bordo"
Contras: "Não tinha fone de ouvido disponível"
Prós: "O espaço entre as fileiras"
Contras: "O desencontro de informações sobre a bagagem de mão. Me foi informado no check in que a minha estava liberada. Qdo cheguei no portão de embarque fui surpreendida pelo atendente que me disse que teria que despachar. O pior foi chegar e a roda da mala ainda estar quebrada, fazer a reclamação e não ter tido a menor atenção da companhia aerea"
Prós: "That I now know avianca is not reliable"
Contras: "Poor customer service attitude. Lack of interest in the passengers"
Prós: "Conforto da poltrona, não cobra pela refeição e bebidas e é pontual"
Contras: "Embarque lento, app para smartphone é ruim e não consegui inserir minha reserva para gestão via app"
Prós: "Conforto poltrona, sanduíche."
Contras: "Poucas opções de bebidas e entretenimento."
Prós: "Devido ao enorme atraso não consegui gostar de nada."
Contras: "Atrasou demais!!!!!!!!"
Prós: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Prós: "Great crew, comfy seats and efficient boarding!"
Contras: "O espaço entre as poltronas"
Contras: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Prós: "Da tripulação e entretenimento"
Contras: "Conforto. Espaço entre os bancos muito pequeno em todos os sentidos. Comida. Nada incluso em mais de 4 horas de voo , apenas snacks e no horário de almoço."
Prós: "A tripulação super atenciosa e disposta a ajudar"
Contras: "Aeronave muito pequena e desconfortável"
Prós: "Foi tudo ótimo, atendimento, embarque rápido, entretenimento, comida boa."
Contras: "Só para dormir e sempre desconfortável."
Contras: "Meu voo atrasou e acabei perdendo a minha conexão."
Prós: "Comida e entretenimento."
Contras: "Conforto. Pouco espaço para as pernas, voos domésticos são mais confortáveis do que esse voo internacional."
Prós: "As refeições, entretenimento e cordialidade"
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal"
Prós: "A comida, o entretenimento, pontualidade."
Contras: "Oferecer algum petisco durante o período enre refeições, savemis que tem a opção, nas echato ficar pedindo. A poltrona podera reclinar mais um pouquinho, mas é normal."
Prós: "FA were ok"
Contras: "No entertainment"
Prós: "Crew was amazing"
Contras: "Gave the option to chose seat"
Prós: "Crews are very friendly"
Prós: "Friendly flight staff, on time service."
Prós: "Good on flight entertainment"
Contras: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Contras: "Delayed for an hour because of changing tire"
Contras: "Smooth flight, great crew."
Prós: "Nice smooth flight"
Prós: "Flight crew was ok and boarding was really quick"
Contras: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Prós: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Prós: "avião antigo mas confortável. serviço de jantar razoável."
Contras: "embarque confuso. a Delta resolveu me separar da minha esposa, em um voo de 10 horas, colocando-nos em assentos “separados” pelo corredor SEM RESPEITAR A ESCOLHA PREVIA DE ASSENTOS."
Prós: "embarque rápido. avião moderno."
Contras: "Atraso de mais se 6h."
Contras: "Offered meals for purchase."
Prós: "Very comfortable, no complaints."
Prós: "Crew ok . Seat not so comfy"
Contras: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Contras: "Poltronas, conforto... um verdadeiro pesadelo, não dá pra descansar ou dormir."
Prós: "Embarque no horario"
Prós: "The seats were very comfortable even though legroom was limited in the basic cabin."
Prós: "Da rapidez o voo de Vancouver a Seattle durou 35 minutos..."
Contras: "Ter um avião mais confortável. Esse era péssimo minha cadeira estava com o braço esquerdo quebrado... Não reclinava a cadeira... Uma lástima!!!"
Prós: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Contras: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Contras: "Embarque foi sendo adiado de meia em meia hora, sem previsão real de quando iríamos embarcar. No final, o voo acabou sendo adiado em 3 horas."
Contras: "Tripulação pouco cordial. Comida regular. Café da manhã bem medíocre. Assentos muito desconfortáveis e apertados. Sistema de entretenimento travando continuamente."
Prós: "Sinceramente, nada de positivo que tenha se destacado"
Contras: "O tripulante ficou falando mal do Brasil para mim quando chegamos, o café da manhã foi uma piada."
Contras: "the flight was delayed by about 90 minutes and the gate was changed two times."
Contras: "Foi um pesadelo. A Delta jogava a culpa na Gol que jogava para a Decolar. Isto de meia noite até as 3 da manhã no aeroporto do Galeão. Só consegui ser realocada em outro vôo da Gol para os Estados Unidos no dia seguinte, Tive que sair do aeroporto SantosDumond no Rio para Brasília em 19/dez à noite para só pegar outro voo no dia 20//dez pela manhã. Todas as despesas de hotel, alimentação e transporte em Brasília foram custeadas por mim. Não recomendo comprar passagens internacionais pela Decolar.com. Principalmente se houver mais de uma cia aérea envolvida na mesma viagem"
Prós: "vôo aterrissou em W.DC 25 minutos antes do horário fixado pela companhia. Excelente"
Prós: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Contras: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Prós: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Contras: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Contras: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Prós: "Voo saiu no horário e chegou 20 min antes do previsto"
Contras: "A falta de espaço e conforto acentua-se cada vez mais!!!"
Prós: "Tripulaçao de cabine jovem e atenciosa."
Contras: "Atraso de 1h na saída. Delta deve prover meios facilitados para rearranjar conexões perdidas, mesmo c outras companhias n parceiras."
Contras: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Os funcionários informaram que em função da alta demanda seria oferecido um voucher de $400 para que alguns passageiros deixassem para ir no próximo vôo, o que caracteriza uma falta de controle das vendas de passagens, por esse motivo demorou quase 1 hora para a decolagem. O vôo não tem TV. De resto foi tudo bem.
Igual outra classe econômica de outra cia, porém nada de entretenimento, a comida quente estava espetacular.
Tudo muito bom inclusive alimentação.
Em alguns trechos não havia tela disponível para assistir filmes.
Melhorar o conforto, entretenimento e comida
Pontualidade. Não comi no voo por isso não posso avaliar a comida.
O voo noturno da copa é muito ruim.
Gostei da pontualidade dos voos.
É uma boa cia aérea que cumpre o que oferece por um valor justo. Pretendo fazer novas viagens por essa cia.
Prós: "The crew was excellent"
Contras: "My tailbone aches from the seat. Other friends who flew Copa Airline had the same experience. Friends on other airlines had no complaints. I need a donut cushion on the seat."
Contras: "A tripulação poderia falar portugues."
Prós: "Da comida"
Contras: "As poltronas, depois de 6h de vôo, pareciam feitas e pedra."
Prós: "Os funcionários"
Contras: "Cadeiras apertadas."
Contras: "As cadeiras são muito apertadas."
Prós: "they were super friendly and helpful"
Contras: "my luggage could have arrived with me"
Prós: "bom entrenimento, com filmes oscarizados em 2019. bom espaço para as pernas. serviço de bordo com jantar e lanche de boa qualudade."
Prós: "A tripulação foi de uma atenção super especial"
Prós: "Como viajamos na saída de emergência, tivemos uma viagem excelente, com muito conforto. A tripulação foi de uma atenção super especial."
Contras: "Creio que o plano de refeições."
Prós: "apesar de ser um voo de 75 minutos, serviram lanche com bebida. tripulação muito simpatica. que diferença da tripulação internacional..."
Contras: "o atendimento em terra é muito ruim. depois que vc desembarca do voo internacional para fazer a conexão não tem ninguem para auxiliar os passageiros para onde, qual será o portao de embarque. o passageiro que se dane numa peregrinação... muito cansativo em um aeroporto grande como o de Tocumen."
Prós: "o atendimente em terra e a qualidade da aeronave, nova e bem espacosa."
Contras: "foi meu primeiro vôo intercontinental que nao houve serviço de jantar. apos 30 minutos de voo serviram um saquinho de snacks com bebida. e somente após 5 horas de vôo serviram algo que poderia ser o breakfast, se fosse mais saboroso. minha primeira experiência com a Copa que se tornou decepcionante."
Contras: "I paid for and reserved seats, but didn't get the seats I reserved"
Prós: "Two planes boarded late and the airline refused to let us bring our carry on luggage on board. Then they proceeded to lose one of our bags. We still don’t have it 24 hours later."
Contras: "Love the free alcohol but would have loved a TV to pass the time. Gracias!"
Prós: "I liked my first flight a lot"
Contras: "My connecting flight had a moved gate and I heard no announcement. Because of this, I ended up missing the flight and now I am stuck in Panama for 2 days! No flights until Monday (today is Saturday) Can’t leave the airport because I don’t have vaccines and will only have one day to my trip."
Prós: "Tripulação muito atenciosa"
Contras: "Pelo custo-benefício acho que esta ok"
Contras: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Prós: "The crew was friendly, the food was actually good for airline food and the flight was smooth."
Contras: "I wish I had a map on the screen of where we were."
Prós: "Everything was just great best ever airline!!"
Prós: "Great food, friendly service, answered all of my questions."
Contras: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Contras: "1st flight was delayed so I missed my connection. 2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found."
Contras: "Comida fraca, pouca reclinação das cadeiras, entretenimento fraco."
Prós: "A pontualidade da Copa é impressionante, pena que não vão muito além disso."
Contras: "A equipe de bordo foi muito simpática, mas a comida meia boca, entretenimiento de bordo inexistente com filmes antigos e uma péssima qualidade das telas, e isso. Business..."
Contras: "Apesar de ser a capital do país, a Copa continua disponibilizando aviões em BSB sem entretenimento individual."
Contras: "No privet screen"
Prós: "O atendimento da tripulação"
Contras: "As cadeiras pouco reclinável , pouco espaço . E a comida também n gostei poucas opções"
Prós: "The cabin was very comfortable, staff were friendly and professional."
Contras: "I actually didn’t eat a meal, since I opted to sleep, but the food actually looked good — even in Coach!"
Prós: "Good desk check-in service."
Contras: "Chicken tastes rubbery and bun was hard."
Contras: "O resto e mais do mesmo"
Prós: "-crew was very friendly -flight was on time -clean airline"
Prós: "Pilot and updates Service quality"
Contras: "Pillows and blankets in business class"
Prós: "Voo super tranquilo"
Contras: "Comida ruim e filmes ruins, sem tela individual"
Prós: "Voo tranquilo"
Contras: "Da comida"
Contras: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Contras: "The food is pretty bad, stale not flavorful or interesting at all"
Prós: "O serviço e tripulação, apesar de sisudos, são eficientes."
Contras: "Avião velho, 7 horas sem entretenimento individual, mesmo na CLASSE EXECUTIVA, reclinação da poltrona é mínima, espaço apertado, sem apoio para os pés. Voo parece interminável!!!!!"
Contras: "Passei frio. Faltou cobertor e travesseiro."
Prós: "Sistema de entretenimento"
Contras: "Devido ao atraso por pane no vôo anterior, perdemos a conexão original e tivemos que aguardar por 7 horas o próximo vôo. Mesmo depois disso nos colocaram na penúltima fileira da aeronave...e por isso fomos os últimos a desembarcar e fomos para o fim da fila de imigração. Para quem ficou tanto tempo aguardando no aeroporto, merecíamos uma respeito maior."