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Contras: Food

Prós: Nothing

Contras: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.

Prós: Crew was ok

Contras: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Contras: We have could have left, still in airport Mexico City

Prós: The timeliness of the flight and the service during the flight.

Contras: The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin.

Prós: Crew was exceptionally nice. Live DISH TV unexpected and appreciated.

Contras: Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard

Prós: Crew was extremely friendly, service was great, and dinner was awesome

Contras: Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back).

Prós: Tripulação.

Prós: punctuality

Contras: food, entertainment

Contras: The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving.

Prós: nothing

Contras: smell, old chairs, lights on the entire time

Prós: Very nice crew

Contras: Limited alcohol

Prós: Not a thing

Contras: Timing

Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Prós: This is what an airline should be like in the US - 1 bag checked without fees, food - snacks and light meal (even on short flights), LEG ROOM, reasonable airfares. Thankfully I live near a Canadian airport. Greedy US airlines with its no-service-unless-you-pay could take a lesson.

Contras: I am completely satisfied with the airline and its services.

Contras: The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements.

Prós: A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas.

Prós: Movie selection was excellent. The package of peanuts was pretty small.

Contras: package of peanuts was very very small. I think for a flight of that length, a larger snack would be appropriate

Prós: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Contras: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Prós: The entire experience was great. Flight was at 1 got to the airport at 1208. They got me and my oversized luggage on the plane in time for take off.

Contras: The meal was a pasta with no protein. While delicious, along side it’s compliments of a salad, bun and yogurt, it was no bueno for someone avoiding carbs. Obviously a pathetic comment but one none the less.

Contras: Excelente

Prós: Good takeoff, good landing.

Contras: Food very cheap.

Prós: Crew, atmosphere, timeliness. I was satisfied overall

Contras: Gate number changed couple times before flight departure

Contras: Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard

Prós: The timeliness of the flight and the service during the flight.

Contras: The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin.

Prós: Decent entertainment options and snack offerings.

Contras: Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space.

Contras: Really but service I m not recommended sorry

Contras: Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare

Prós: Everything was fine except I ordered an aisle seat and was given a middle seat instead. The person who did get aisle played a war game for my territory with his arns over the arm rest and his refusal to get up whem the window person needed out. Next tine I will demand my aisle purchase is hononored

Contras: My aisle purchase being respected

Prós: Not a thing

Contras: Timing

Prós: The timeliness of the flight and the service during the flight.

Contras: The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin.

Prós: Baggage handlers extremely fast

Prós: Very punctual! We arrived on the exactly time as estimated.

Contras: Very poor snack options

Contras: Terrible late. Kept getting delayed then finally took off and lost cabin pressure. Had to circle back and land. I finally gave up on the flight and rented a car to drive to Fort Wayne.

Contras: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.

Prós: Aeromexico reopened the flight for us after we arrived late from another flight. This was hugely appreciated especially since we were traveling with three small children. We will now only fly Aeromexico Instead of Interjet or volaris

Contras: Great flight and airline

Prós: The fact that I made it to my destination on time was good. Flight attendants were very professional and attractive, pleasant to speak with.

Contras: It was a couple days ago and I had had a long previous day so I don’t recall anything that was so out of place that really requires any improvement.

Prós: The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger.

Contras: The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you.

Prós: Da tripulação atenciosa e cortes

Contras: O voo atrasou mais de 2 horas, péssimo!

Contras: Flight was an hour late. Should have boarded 30 minutes earlier!

Contras: O Embarque na Gol é sempre muito confuso. Os agentes de terra são muito mal preparados.

Prós: Voo tranquilo com boa tripulação

Contras: Não tinha acesso ao wifi

Prós: Crew was ok

Contras: The flight is usually 3 hours it took 4 and a half . Don’t know why Capitan didn’t mention a thing

Contras: Delayet

Prós: US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines.

Contras: I am completely satisfied with my experience

Contras: Better seats and better communication as it took so long to get our luggage, I would have been fine waiting but they kept changing the location where we were supposed to get our luggage from

Prós: Delta Comfort Plus is always great !

Prós: quick and easy flight

Contras: no entertainment screens at all!

Prós: Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi

Contras: Everything was great

Prós: We left on time

Contras: The size of the plane is just so bad

Prós: Delta Comfort Plus is always great !

Contras: Appreciate the communication from pilot when on tarmac

Prós: Excellent crew

Contras: It was all great

Contras: Made us check our carry ons and there was plenty of space in the cabin overhead comoartments

Contras: Boarding process Change to seat number. Starting for. The last rows

Prós: Excelente service both of my flights departed on time and arrived early to the destination!! For basic economy there was great seat space, entertainment and multiple meals for 6+ hr flight with alcohol included!! Will be flying with Copa again!

Contras: Time or order to boarding , entertainment

Contras: The girl at the counter was not nice

Prós: Great customer service

Contras: Seats are too tight... to deplane we had to board a bus to take us to the terminal... not convenient

Prós: It was empty

Contras: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Prós: A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas.

Prós: Leg room

Contras: Not sitting in an airplane without AC for 30 minutes after everyone loaded

Contras: The boarding crew wasn’t friendly

Prós: The delta checkin desk were exceptional.

Contras: N/a

Prós: Seat was comfortable, boarding was good

Contras: WiFi didn’t work, my tv didn’t work either

Prós: Amenities.

Contras: The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great

Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Prós: It was empty

Prós: A tripulação foi muito atenciosa. Também o espaço disponível foi maior do que o que vem sendo oferecido por outras empresas aéreas.

Prós: Da Tripulação

Contras: Acho que os assentos

Contras: The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving.

Prós: Tripulação tranquila, confortável.

Contras: Que comida e lanche horrível

Prós: Da tripulação atenciosa e cortes

Contras: O voo atrasou mais de 2 horas, péssimo!