Great location, easy check-in. Bar selection limited and drinks overpriced. Bellman also inflated cost of Healthrow Express and cab to Paddington Station in an effort to sell car service to Heathrow.
Good location but little loud at night. Extreamly uncomfortable and small bed and window without any view. Just location .
Friendly courteous staff and very clean hotel. The walking area around the bed is a little tight.
No ac and had to sign a waiver to get help opening the windows. Otherwise, room was stifling.
Perfect location for tourists Good for the price I wish they had a shuttle from/to Heathrow
nothing very bad customer services ,rooms are very small,no air condition ,room was very hot ,this hotel not recommended at all ,i will never come back to this hotel at all .
The hotel was centrally located right near the Waterloo bridge, literally just steps away from the London Eye. Also conveniently located near the Covent Garden tube stop, making it very easy to travel between places throughout London and still be close to the hotel to recover. The room was nice, smaller than expected but still met my stay needs. Complementary prosecco wine and money to use at their restaurants is a bonus if booked directly with them. Take the £12 breakfast when you check in. It gets expensive if you feel like having breakfast at the hotel for several days at a time. The cost will cover you for your whole stay.
One of the best locations in London for Tourists. Small rooms, not many amenities.
This hotel is in the heart of London. If you stay here you are close to everything. I was only in London for 2 days and wanted a Hotel that I would spend minimal time on travel getting to London's main attractions. If you are on a budget this hotel is one of the best available. If is a bit dated but I was in London to see the sights so I did not need my hotel to be state of the art. If you are traveling in the summer be aware that this hotel has no air conditioning. At least the room I stayed in had none.
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
Spectacular in every way Not being able to stay longer
Attention of staff is the best I have experienced in London. Parking of car. Ambience. Decor. Only the price!!
Everything was great, a bit expensive but that's central London. Nice Bar and pool. There was a cold draft coming from the old windows and the heat did not really heat the room. However, when we brought this to the attention of staff they came up within 5 minutes with an electric heater, and the next day called to make sure everything was OK. Breakfast could be included in the high cost of the room.
All of the staff were alert and looking for an opportunity to help. Excellent service.
Clean room, stylish lounge, excellent bathroom suite Felt a little expensive as did not include breakfast
The situation of the restaraunt above the bar made it a very noisy experience
Staff were very helpful and the hotel was certainly central - paid for a mid range room which was really quite small with no view would hate to see the standard size Room size
great staff and great breakfast, no buffet
the quality of the beds I would prefer a buffet breakfast
It's location, being within short walking distance of most of the interesting places in London Arriving by car stopping at a bus stop in front of the hotel to get the luggage out of the car. The attendants were very prompt though.
lack of attention to detail.
The wait time for everything was exceedingly slow. A food order could take over 90 min for delivery. The rooms were not sound proof you could here every person who walked by and what they were saying. The staff were not trained for a hotel of that price. The breakfast selection was mediocre and the same everyday for the 9 days I was there. The hotels decor is old and outdated. It was difficult to even have a bottle of water delivered. The food was less and average.
Perfect location for shopping and theater in London. Excellent breakfast in a beautiful ballroom. Nice champagne bar for a drink before dinner. Some rooms are very small and hsave no heating in the bathroom.
The comfort was a feature with a very unusual but welcoming room design. The staff were all helpful and friendly
it is a beautiful hotel with excellent room facilities. there was a power cut within the hotel there was not an acceptable contingency plan to overcome the problems that were encounted, hence the hotel rating.
Excellent location just off the Strand. Friendly and helpful staff, and great breakfast included in my stay. Rooms are a little small. Also not much of an open lounge area for waiting around or hanging out, but tight space is to be expected for the location.
We traveled in from Heathrow and the hotel was close to the underground stop. Easy walking distance to all major landmarks. Staff was friendly and helpful and the breakfast in the morning was awesome. the 110 outlet in our room had a plug broken into it making it unusable.
helpfulness of staff
Friendly, efficient and professional staff! A very minor point. The music in the restaurant at breakfast was rather funereal and repetetive.
Location is excellent - very convenient for Covent Garden and transport links. Most of our destinations were within a 10 minute walk. Our room was on the inner courtyard so quiet and peaceful. We had been concerned that the bathroom might prove a problem ( from reading earlier reviews) but although the door is frosted glass, it was not possible to view the occupant from the bed. We enjoyed a full breakfast on both mornings without any delay in service. All colleagues were keen to ensure that every detail ran smoothly. We did n't expect a bath in the bathroom( only a shower) so were delighted at the opportunity for a soak before our evening out. The umbrella came in handy for the unexpected shower on the first night out. We used the spa on the first evening- a little disappointed at the state of decoration. Nearly slipped on the floor when I stepped of the matting. Just to clarify that the spa is run by another company.
Excellent location, friendly staff, good size of the room. Breakfast was very good. Room orientation towards the internal court, the view from the window was completely disturbed by the presence of metallic plate.
restaurant - quality of food and service outstanding . Staff throughout hotel attentive and helpful .
The location of this hotel was very convenient as you could access the city by foot or by rail very easily. It was easy to get in and out. There was an employee at the front desk at all hours of the day that was able and willing to help. They were very flexible with us allowing us to check in early. Overall, good value for what we paid. My girlfriend and I did not sleep extremely well there due to the lack of AC during the summer when it was 75 degrees Fahrenheit outside and along with the lack of support in the bed. The bed looks like it is nice and fluffy but when you sit down on it, it sank drastically.
Nothing This hotel obviously had an S missing from the word. If there had not been a £50 deposit lost I would have relocated to somewhere else. There was no lift, 5+flights of stairs before you get to a room where the curtains are only hanging on by a couple of hooks,you were expected to make your own bed, and there were traps for cockroaches under the beds.
Great location, cheap for the area Some noise up to 3am from the inevitable party-crowd travellers that such a cheap place attacts. No hot water one day. Blocked showers one day.
Nice friendly staff Very basic facilities, very dated and the carpets need a good clean, new towels required and cleaner linen.
Nada positivo, solo la ubicación Mala atención, pésima limpieza, baños compartidos sucios, habitación sin calefacción, simplemente horrible. No se lo recomiendo a nadie
Gd staff at check in. Breakfast staff less impressive - alth busy with lots of things ! Cleannliness no kettle or tea Worn furnishings
nothing much , honestly speaking, It is dirty and had bugs I was bitten everywhere u can think of. nothing much , honestly speaking, It is dirty and had bugs I was bitten everywhere u can think of.
No good points Very dirty. I book for a room for 2 persons. They gave me a room for 1 person with an extra-bed. Extra bed was very uncomfortable
Great wifi. Kind front-desk personnel.
The reception person from the us living in the uk (1) dirty carpet, not vacuumed, (2) minimal breakfast offered, (3) manager turned off heat in bar while I was working on my computer, (4) no light in shower room and did not bother to replace when brought to their attention, (5) housekeeping ceased after the second day, (6) had to prepay full 7 days upon check-in and had a key deposit, (7) wi-fi only available in the bar, (8) no change of linen for the full 7-day stay, (9) no change of bath towel and no bath toiletries (** this list is not a complaint, just a statement of fact **)
Friendly and welcoming staff, location excellent, warm room and hot water. For the price very good value. Difficult to find bathrooms and toilets - should be marked on the door.
location and staff broken plug sockets, dirty floor and toilet facilities
Very good location! The hotel is close to three underground tube stations, Charing Cross Station, Temple Station, and Covent Garden Station. It is almost at the center of London, and serves as a good transportation hub. I didn't find any special bad points. The shower drained a little bit slowly, but the other youth hostels that I had been also had the same problem.