Wellington Hotel by Blue Orchid

Amazing location. Very comfortable not noisy neighborhood. Close to Victoria coach station and shopping, restaurants at Victoria underground station. Walking distance from embankment. Very clean bathroom. Quite spacious room and good mini bar.

Russian speaking lady at reception was a bit lost and gave me ground floor room which I didn’t like. Had to change it within same day via manager. Other personnel was good and very helpful.

Great location, major sights at walking distance. Rooms good size - mini-bar and coffee/tea making facilities always a plus. Breakfast pretty good ( although the coffee is horrible). Pillow selection.

Staff in general needs more hospitality training, especially front-desk (too many juniors). No pro-active / smiling attitude in general, no friendly chats. Bar / bar area is heavily under utilised and could be made into a nice area to hang out. I always like cozy bar areas in hotels, with good atmosphere, friendly lighting and some background music (good for booze sales as well!) - but this was missing unfortunately. 2 exceptions, bar staff Jezus and Simina were wonderful and do understand the importance of making your guests feel welcome. Breakfast - food selection is fine (full english always nice) - but personally I find a good coffee (cappuccino / espresso) very important and this is sorely missed. Simply invest in a good, self-service coffee machine and I'm sure the guests will give top marks for breakfast. Beds slightly too firm for my liking - but this is personal preference.