Hotéis em Kensington and Chelsea, Londres

Prós: It was my 2nd stay at ampersand hotel during London design festival. I liked the place last year so I decided to stay again. Staffs are still kind, room was cozy and clean. Complementary snack, cookies and drinks in room was so satisfying. Comfy bed and bath room’s under floor heating system was just perfect during chilly season. Location is amazing too.

Contras: They charged me more from the price that I booked. Confused. A bit pricy compare to other similar hotels.

Prós: The location, the room, breakfast - It's my third time in the Ampersand, and I plan to return

Contras: Everything was perfect!

Prós: Great service and location

Contras: Nothing!

Prós: The hotel is truly lovely. I think we had the smallest room there which I booked unknowingly. But it worked just fine. The bed was so comfy. There were slippers and robes and the bathroom floor was heated. The daily tea was also very nice. I can't write enough to explain how exceptional the hotel, staff and location were. You will have to try it for yourself. Overall I plan to go back to London and stay here again.

Contras: I have no complaints

Prós: The location is great and the bed was very comfortable

Contras: I knew this hotel before it’s renovation and it looks like 1 bedroom has been converted into 2 bedrooms now. We booked a superior room at 325 euro night - unacceptably small for the price - the bed practically touched the wall. It really was uncomfortable. This alone will stop us from returning. 2 coffees and a water for breakfast - 13 euro. Not good value

Prós: Wonderful hotel. Very comfortable and quiet. We loved the location, near the South Kensington tube station. Very convenient near the Picadilly, Circle, and District lines.

Contras: We liked everything.

Prós: Location is great for easy access from LHR and to museums

Prós: Situated very close to South Kensington Tube station, rooms and public spaces pristine clean.

Contras: Room a little too small.

Prós: Great location, fabulous room, service and staff exceptional.

Prós: Clean, lovely breakfast buffet, caring staff.

Prós: I loved pretty much everything about the hotel. I stayed there twice in September. It was gorgeous inside, extremely well located near the South Kensington tube and nearby pubs and restaurants in Chelsea, the staff was simply wonderful and the rooms were pretty and very comfortable. Also loved the front room where you can grab a bite to eat and a glass of wine, and the breakfast room downstairs. The free water, juices and soft drinks provided in the bar fridge were a nice touch.

Contras: The gym was very well appointed in terms of weights, towels and free water but the space was too small in my view, it needed to be at least double the size as only 2-3 people would comfortably fit. Equally, the smaller hotel rooms (where my sisters stayed) have limited space if you are staying for more than 2 nights, but the hotel reception kindly advised us of this beforehand.

Prós: Great location, nice staff, comfortable bed

Contras: Room is too small and breakfast is overpriced

Prós: Nice stay always. Very friendly staff

Prós: Staff, clean, location

Contras: Exhaust noise in the room. Cold room

Prós: This hotel was amazing, we stayed for our Wedding Anniversary and the staff couldn’t do enough for us, they left flowers and chocolates in the room for us as well as a card, balloons and wine to make our celebrations extra special. Thank you

Contras: Nothing, it was all fantastic

Prós: Great location! Two minutes from the tube.

Contras: We had two rooms two twin beds each room. My brd was very uncomfortable and I asked to have it replaced and they said they would but they never did. The other three people did not complain about their bed.

Prós: A great location. Very comfortable beds, a lovely big shower with plenty of hot water - perfect after a long day exploring London !

Contras: The first room we were shown to smelt strongly of cigarette smoke. But we were quickly allocated a new room which was perfect for us.

Prós: Good location. Hotel very comfortable and staff very friendly and accommodating .

Contras: The hotel room has an emergency night light that is just a little too bright. Understand the safety reason for the light but if could be toned down would make sleeping better.

Prós: Absolutely fantastic staff at reception. Kind, attentive and helpful. Far above the industry standard! It's also great that the staff is an international mix and you are almost sure to find someone speaking your language if English is not strong with you. Absolutely fantastic location in a quiet street less than 5 minutes from the tube and lots of pubs, restaurants and shops in the neighbourhood. The room was on the small side, but had everything for a short stay.

Contras: I could hear people next door, but they were a quiet lot, so I was not disturbed much. Otherwise might be a problem, so sound proofing could be looked into by the management. This is the only - and very minor - remotely negative thing I could mention about this place.

Prós: This was our second time staying at this hotel and experience was just as exceptional as the 1st.

Prós: We only stayed a night and didn’t have breakfast at the hotel so unfortunately can’t comment.

Contras: Set meal included in our booking was good but not excellent.

Prós: Really lovely room, spotlessly clean and modern

Contras: WiFi a little weak No sockets near bed

Prós: Their location was great. Cell phone to use was extra special for someone visiting for 1st time. Staff very helpful and friendly. The bed was very comfortable.

Contras: the only 2 negatives I can think of is... There were a few places where the wallpaper and paint needed a little touch up. No major issues, just wallpaper seams coming loose and a few spots that needed touch up paint. Subway noise if basement room.

Prós: Lovely staff.. exceptional property!

Prós: The concierge is great. They are helpfull, fast n courteous.

Contras: The room that l stayed in has the most awkward lay out. The toilet roll fixture was placed at the side of the bathtub exactly where you get in n out. It got splashed by water from the shower, and one can easily slip over its 15cm protruding metal rod for the spare tissue roll. The magnifying glass was only able to face to the toilet area n not to your face. The toilet flusher was behind the toilet cover. So each time you need to flush it, you ll have to first close the cover. The distance between the wall mirror inside the bathroom, to where you stand in front of the basin was so far that one need to bent extra to see your makeup. But this issue may not be for everybody. One who is taller then my 5.4" height maybe able to reach it better. In general... l used to stay at Crown Plaza Singapore. The experience is very different.

Prós: We loved our stay at Crown Plaza right from the moment we were greeted warmly at the hotel entrance. The staff were very friendly and helpful and went out of their way to accommodate our wish for a quiet room with a view. Thank you, Simon! Breakfast was a bonus in a spacious area with a very broad selection (including full English breakfast) to cater for the many international guests. The location is excellent with shops, supermarket, pubs all very close. Gloucester Road Underground station is across the road which has a direct link to Heathrow. (Does have some steps, though.) The restaurant is good and the bar area which opens onto a private park is exceptional in warm weather. Overall the vibe of this hotel is of a busy but well organised property with a family friendly, welcoming, international home away from home feel!

Contras: Whilst the decor is quite attractive there are some signs that it is getting a little tired. This is only a minor détraction from an overall comfortable room.

Prós: - I was very happy with the service and location. - Concierge were very helpful in giving us the right recommendation and advice - I had a noisy next door neighbour which the hotel staff were very quick in resolving the next day and also managed to upgrade the room.

Contras: Everything was good. Nothing bad to say

Contras: The rooms are very small, with 1 small window.

Prós: Informant of tube station and bus stop and very close to Restutants. Also short walk to Hyde park. Backyard is lovely. Offered a breakfast at lounge due to none availability of my room till 4 pm without asking. Thanks for your courtesy. Receptionist are very friendly and helpful.

Contras: Room is very tight to move from one side to another side due to fridge cabinets but good for short stays.

Prós: Everything! I

Contras: No

Contras: Our room seemed to be above the kitchen and if the window was open we had a food smell in the room

Prós: Rooms were nice. . In for less than 24 hours but a great location and far from the sights we want to see

Contras: Staff friendly but we had been on a long trip (24 hour) and arrived 1 hour early had to wait around until room was ready. Really just wanted to shower and see sights before everything closed. We were limited for time.

Prós: Loved the back garden. Room was great.

Prós: - Location

Contras: - the AC in the room was not working. Instead of fixing it, they brought small machine/fan inside the room while the weather was very hot. they did not even told me before getting inside the room !!!

Prós: Staff were very accomodating

Contras: Bathroom was tired and no minibar

Prós: I flew In from the US other night and needed to check in early at 0930. Tiberius ensured that was no problem. Fantastic help

Prós: A lovely, quirky hotel in South Kensington. Standard double was small but well appointed. Very comfortable bed. Great shower. I loved the fake grass in the elevator, and the Picasso quotes on the wall. I would recommend this hotel.

Contras: Room temperature was a bit high and not easy to control.

Prós: The hotel was amazing and I loved the room and how it looked, even little things like the lift which was covered in fake grass and had magnets on! It was all really comfortable and I loved the extras around the room and how quiet and relaxing it was. Nice little touch to have a bath and a shower so you get to choose! Loved my stay here, great location to get to places in London!

Prós: Staff friendliness Location

Contras: Rooms too small

Prós: The Splash Suite is a must for any couple we spent 2 nights in this suite, it was amazing absolutely loved it. The staff dealt with our every need within minutes literally. EXCELLENT SERVICE GREAT LOCATION.

Contras: The property could do with a gym and better soundproofing but that being very picky. Love our stay

Prós: Nothing much

Contras: Hopeless information when they finaly answers the email with some questions about how to get to the hotel from the airport. They gave the wrong information and we ended up to pay alot of money on taxi. They were not good to give suggestions on what to do.

Prós: An interesting hotel with unusual interior decoration. Room was clean, looked brand new and was reasonably sized. Comfortable bed. Complimentary tea/cofee/water and crisps. Very central location.

Contras: A bit of noise from the street at night.

Prós: Room layout and shower cubicle size

Contras: Painting update

Prós: Design and décorations

Contras: Room too small and not enough space in the closets

Prós: Staff were really helpful, down to earth and not snobbish

Prós: The hotel was in a great location, tube, restaurants, museums all within walking distance, exceptional service from the staff best I’ve had, very friendly people.

Contras: Could do with a gym and better sound proofing. That’s being very picky thou.

Prós: Near Olympia - good for us!

Contras: Very small! Tv connection rubbish!

Prós: Ideal location for attending Kensington Olympia Had an accommodation at the back of the property which is bonus considering the busy traffic on Holland Road. Very clean Excellent Wi-Fi

Contras: Had lower ground floor accommodation and although the place is very clean and the room and bathroom were spotless, there is a bit of damp smell

Prós: A basic hotel, reasonably priced.

Contras: Most of the stay was fine, but twice we were given dirty towels, and one afternoon they turned the water off to the building for hours without warning. When we went to inquire, it turned out it was planned maintenance, but they did not bother to warn the guests. The bed was poor quality and you could feel the individual springs in the mattress.

Contras: During our stay some kind of intense smell was felt. Not bad, but too intense for my liking.

Prós: Water was hot.

Contras: The room was really a single with a double bed in it. The photos where not representive.

Prós: Incredibly convenient to get to anywhere in London from the hotel. Many outstanding restaurants.

Contras: The hair dryer is permanently attached to a wall in the closet.

Prós: Very cheerful street presence. The geraniums were still in bloom and it was very pleasant to walk down the street and see the welcoming entrance. The front courtyard was very well presented. The room was well laid out and welcoming. Up to date and spotless. the housekeeping staff were thorough and diligent. They did a marvellous job of tidying our room every day. Thank you for that. Nice reading lamps in the wall, a night table on each side with electrical outlets. The suite had a mini kitchen tucked behind behind two frosted glass closet doors and held two electric burners, a nice sized sink and a relatively large mini fridge, a toaster, and a kettle, microwave, pots, pans, cutlery, dishes, glasses, cutting board. It was perfect! It was tight with not a lot of counter space between the sink and the burner elements but we managed without any hardship really. It was a lovely room with windows that opened into a courtyard storage area for the hotel. Even though there were a few employees heading in and out of the storage area from time to time, they didn’t disturb us at all. Our room also had the elevator shaft built into it and I never once heard the elevator. You could hear muffled voices in the hall as they got on and off (which is to be expected) but we never once the elevator at work. Very quiet. Very quiet hotel for the most part. And well situated as well. Within a short walking distance you had access to overground trains, underground trains, bus, a shopping mall, grocery stores, dry cleaners. Shepherds Bush is a good 7 to 10 minute walk. We didn’t find that problematic in the least. It was a very enjoyable walk.

Contras: I didn’t like the heating/cooling system. It would appear that the controls for the entire set of suites in building are at the reception desk. There is a control panel in each suite but it is regulated by the main control. The only access to temperature control in your room is how hot or cold your room based on the program they’ve chosen, but not whether you want heat vs cold. If the A/C was on you couldn’t change that. You could turn it off but then there was no air movement. And the A/C was cold. Set at 18C. We had one cool rainy day and reception turned off air and put the control at Heat. Our room was so warm it was uncomfortable sleeping. So no happy medium with the temperature controls and no in-suite regulation. The thing I really really didn’t like was the bathroom door. It was a sliding door and it was a frosted glass. No privacy really. And when you slid it shut, unless you pushed and slid at the same time, it made a god awful screech like nails on a chalkboard. No electrical outlets in the bathroom. Blow dryer was hardwired in the closet and the closet was just outside of the bathroom door. The cord wasn’t quite long enough to reach into the bathroom. I would suggest in the kitchen they might put a can opener, a corkscrew & bottle opener and a pair of scissors. I went to reception to borrow a can opener but they didn’t have on there either. Thankfully we travel with our own corkscrew! Also, my husband and I enjoy our coffee in the morning. We each have 3 cups before we even think about starting our day. Every day we had to go to the front desk to ask for a couple of pods as the 1 each provided just wasn’t enough. Every day our requests were met with a scowl and a hard glare. The coffee is complimentary so don’t make your guests work that hard to be comfortable - especially when we were there for 8 days.

Prós: Clean , quiet and the staff was excellent

Contras: Nothing

Prós: Large room in a good location.

Contras: There was black mold in our bathroom. The shower was clogged so it did not drain properly. The hotel staff could not find our reservation. The hotel overcharged us.

Prós: Great location for Olympia.

Contras: Rooms quite noisy as hotel is on a busy street.

Prós: Location was convenient and quiet, local supermarket only a couple of minutes away, overground station also a couple of minutes walk.

Contras: Bed was very small for the two of us - like a king-sized single bed - the bedside tables were fixed to the sides of the bed which made it feel quite cramped.