Good Location no
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
Rooms are very small.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Very very small rooms. No space for clothes etc.
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
comfortable bed; good WLAN Too expensive
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Clean, modern, conveniently located. Mattresses are cheap and very uncomfortable.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Lo recomiendo 100%
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Proximity to stations
Close proximity to subway and at a good price
It was close to St. Pancras International; facilities were good for a city break; comfort and cleanliness of the rooms was very good; reception staff were very polite and helpful.
We only stayed one night but it was a very comfortable one. N/A
From entering we were welcomed by the gentleman behind the desk. We saw him throughout our stay and he was a perfect representative for your establishment. Our room was perfect for us, clean, well equiped, warm and welcoming. If I did have to critasize one thing it would be the dining room. It was quite cramped but really clean and well stocked.
Wonderful greeting upon arrival all staff were 100 per cent and very helpful everytime you went out you were wished a good day and again welcome back in the evening 1st class Nothing like I said 1st class food staff rooms
Able to get early breakfast which was very good
The room was really spacious and clean. The staff were very accommodating and kind. We had a wonderful stay.
Regarding London price niveau I was surprised by the facilities and the infrastructure of the hotel
Great location re transport, laundrette, pubs/restaurants. Pleasant, helpful staff. Quiet street.
The small kitchen area in the room was a plus factor and very useful for heating a small meal. The hotel is extremely close for Kings Cross and Eurostar. Hotel staff organised an early breakfast for me as I had an early start. Very small dining room. Settee located under the wall television so had to sit on the bed to watch the TV. There was no channel 4.
central location rooms are small and walls paperthin. The toilet in our room didn't work, although they fixed it quickly. Breakfast uninspired.
Value for money; cleanliness; quiet
Late night front desk clerk went out of his way to assist me. My room was a bit cold so he brought me a small electric heater. My bed was comfortable and room was clean. They had a working elevator which was great since I had a lot of luggage. It would have been nice to have a bathtub instead of just a shower. Room was a bit on the small side but just right for a solo traveler.
Convenience to station for onward travel Dark room inbasement, v poor quality towels, few bathroom accessories, only liquid soap dispenser & poor toilet paper. Luggage holding facilities inadequate as anyone can ask for luggage room key - no check on your bags there - insecure
Clean comfortable room in good location.
room was clean, bed linen fresh and so on, en-suite was spotless with an excellent shower! noise from room above, the floorboards were dreadful and creaked every time they walked around. It sounded like we had a family of elephants staying!
near to unfergrounf station price vs quality
We was seen to with quick & promt service excelent check in All Good
Handy for mainline trains and underground so fairly central to get about the city. I had got a little chilly in the night but staff were very quick to respond when I mentioned it in the morning, and sent an engineer to check my radiator and an extra duvet.
Spacious room, clean, bright and spacious ensuite facilities The room was in the basement and had a rather musty atmosphere - but didn't feel damp
All staffs are nice!
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
staff and dining were great. we stayed in an apt. that was roomy and clean.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
Helpful staff; accessible to eurostar
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
First class well appointed hotel will use again
Friendly staff who aimed to help. Didn't quite yet know the neighborhood. They need a list of locations, like the Waterstone's on Gower, a decent Indian restaurant nearby, etc. No suggestion of help taking suitcases up three flights. My aching back!
Overall cleanliness. Friendly, very helpful, hard-working staff. Breakfast in with price. Air con. None!
The staff were helpful and courteous. I had just had the card with the pin number stolen and they were very helpful about how I should pay. it is a small thing but I had to leave by 6.30 to catch my train but breakfast was not available til quite a long time after that.
Great breakfast and friendly service. Newly decorated and very clean. Highly recommend.
Central location, friendly staff and clean room.
Steep access to third floor
Very friendly staff. No lifts. 3rd floor with heavy luggage is not the easiest thing to accomplish.
Shower tube is too short and fixed under ceiling, flexible hose is better. No lift.
New bathroom was nice. I sorted the rain shower out as it was spraying everywhere, but with a quick wipe of the nozzles, perfection. Shouldn't be the guest's job though should it?! No electricity at night. Now this may have been due to a power cut, which I don't blame the hotel for, but I walked through the darkness past two people at reception who didn't even tell me - oh, by the way, the electrics are out. Would have thought it was a common courtesy. Also, the noise from upstairs was like a marching band, and could hear the talking and general noise from room across hallway, so soundproofing non-existent. It is also over the tube lines, so can hear them tumbling every few minutes.
The hotel is right across from King's Cross train and tube station, so it was a 20-30 minute or less tube ride to all of the sights. Buses were right outside too. The front desk was friendly and helpful. The room was clean and spacious. There are places closeby to eat, even late at night (5 guys is across the road along with some Indian restaurants). There was a huge variety in the guests staying there, from middle aged couples, so seniors to young families. It seemed like I was the only solo traveler there at that time. There was a dank smell in my room that I couldn't get rid of. I don't recommend it for folks with mobility problems because there are steps everywhere. It it on a busy street so if you need silence to sleep this isn't the place. I live in New York City so it didn't bother me, but I could see how it may bother others.
It is so close to kings cross and London st pancreas. Clean. Small selection for breakfast. The bathroom wasn't as I expected. The shower was very basic and the decor wasn't generally very good, however was quite clean. Bed were glorified camp beds, but ok for 1-2 nights.
Location Noise from the street and other rooms.
Very close and easy transportation to Central London
Room was clean and comfortable. Staff was nice. Location good.
The room was clean, shared bathroom also kept well clean. There was also a kettel in my room with a sink, tea and coffee, so if I wanted I could make a hot drink in my room for free. I also liked the fact that breakfast was included. I loved the location because I had to catch the Euro Star early next morning, for the price, location and free breakfast I would recommend it to anyone useing it as a stop by. Like other people had said, the coffee is undrinkable. When I read those reviews I thought "oh it cant be that bad." Well it is, dont touch it unless you want to see how bad it really is.
Easy access to the underground The rooms were a tad on the small side!!!!!!!!
Good clean, but small room, with great access to Kings Cross
Very easy access to buses/Underground/trains at Kings Cross/St. Pancras. Quite good value for money considering its location. Breakfast was rather chaotic. Probably not enough staff on duty - too many tables were uncleared; couldn't find any staff to offer me tea/coffee or toast, so I had to make do with only a small bowl of tinned fruit and some orange juice in the time I had available.
lovely back garden for smoking. breakfast is poor..
Location, competetive value for money They do not have any means of internal communication. When one of the guests due to the grade of spirit in blood stood nocking to the door of my room at 3 o'clock in the night, I had no chance of calling the staff for help. I do not even want to imagine what could it be if the case would be more serious.
The breakfast was cold (instead of having a warm cooked breakfast). The room smelt of sick, the TV remote control was broken and the window would not stay open (i wanted some fresh air).
good breakfast and warm during a cold spell in the weather breakfast times of 7-9 at the weekend
The location was excellent, being so close to the underground and main line stations. The lack of toiletries, e.g soap and shower gel etc
Close to Kingscross, cosy room and polite staff No bathroom heating.
value for money beds could be more comfotable
Closeness to Kings Cross underground, help yourself full English Breakfast, friendly and helpful staff. Best London budget hotel we've stayed in No, although our sash window would not stay open very wide but we proped it open with a trainer shoe until we went out so no problem.
Absolutely nothing. The room was dirty, cramped. The bed was hardly a double bed and most uncomfortable Please see above. Most disappointing hotel. The hotel has met the criteria of providing shower, wash basin was in bedroom, toilet/shower room cramped. Could not fit suitcases through door! Staff apart from checkin were not very friendly. We did not bother having breakfast. Not suitable room for couple.
Cosr & convenience No fitted central heating in room and none at all in bathroom.
Excellent Locatiom - not perfect - but clean and comfortable - if you want a bigger room, lifts etc then pay 3 times the price.
Breakfast was pretty good, staff were friendly. Room was tiny!
The staff were very friendly, but the room was very disappointing. The bathroom was small, the shower very small.
It had working wifi, and the breakfast + breakfast room were good (especially compared to the hotel I stayed on my previous trip)
staff are very friendly
Location Squeaky floorboards were disturbing
Breakfast, great location, friendly staff, thé and coffee in the room, clean towls every day. squeaky floor, next to no ventilation in the bathroom
Staff were very friendly and accommodating. Very basic for the price
breakfast was good and staff very efficient creaking floorboards from above and ours. bed most uncomfortable and no room to move about when there are two of you.
Free wireless, good breakfast, friendly staff, next door to great pub that serves food all day. Excellent position, opposite Euston, 10 min walk to Camden, 15 mins walk to Oxford Street. Thin walls. You can hear everything going on next door and above you - and I mean everything! Tiny shower. I'm 6 foot 4 and the shower head is only 5 foot 6 high and it cant be adjusted.
Hotel staff, nice breakfast not changeing the sheets
clean towels. the showercurtain smelled sour. the temperature in the room was too low. would like som european standards to the breakfast.
the rooms were very clean. The bathrooms has no shampoo and soap. The service of breackfast was not good and the room for breackfast serving was not suitable. Despite that it has been mentioned that the english breackfast serves at hotel but no fruit juice and no fruit and cheese was served for that.
location - close to KIngs Cross station shower broken; toilet seat broken; bedside lamp broken
The hotel is very close to King's Cross station, which was convenient for our journey early the next morning. The hotel is in a dicey neighborhood...wouldn't recommend this hotel for very long stays. It was cheap and relatively clean.
The warm welcome by the staff and how trustworthy they were when my partner had checked in before I did and had been given the key. The location was very good. Way too small and the furnishings were extremely basic. I expected better seeing it first on your website and it was a tad misleading but I was not in any mood to complain having had 4 hard working days prior to a weekend of relaxation. I do wish it was more comfortable.
good location tired, in need of a refit
It was cheap, clean and convenient. A decent breakfast was included in the price and the hot water worked. There was a kettle and tea and coffee bags in the bedroom.
The room, whilst very small, was comfortable. The hotel itself was also fairly quiet enabling undisturbed sleep. The corridors and rooms were quite claustraphobic, being very narrow and small. Some staff members behind the front desk were quite unfriendly and less than willing to answer the questions of a tourist.
Luggage facilities for early arrival and late departure Room a trifle small but adequate for needs of an overnight stay
every day only English brakefast.Every day sthe same food
Location near train and tube station.English breakfast was excellent.Staff very friendly and helpful
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Location. Helpful and friendly front desk.
location, new, clean, no phones to contact staff in room, only bath towels in room, had to ask for hand towels and there was no face towels.
Clean, friendly staff, great location. Go to the British Library!
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