The staff were A1 and very helpful and the manager Jose was very proffesional Maybe a little too dark in the lift and l could not see the buttons to push
Location, Design hotel Food is always getting less and less ( before there was steak, there was asian boxes ... ).
Design, city center location and friendly professional staff Internet connection ( slow ), airco on rooms did not work well
the restaurant concept, staff and service. breakfast - not clear information about the prices and poor value for money regarding breakfast. the films in the elevator - freeky.
A very modern hotel in a fantastic central location. The room was small but spotlessly clean and very comfortable. No coffee/tea making facilities in the room. Refused entry to the Light Bar because we hadn't booked - since when did you have to book to have a drink in a bar? This also meant we couldn't actually use the vouchers for the complimentary cocktails!
A different experience. The staff greeted me by my first name which I like a lot. Interior design is cool, I loved candles in the bathroom. Couldn't log on to the Internet with my iPad although I was charged the Internet service - which was advertised as free upon booking :-(
Great location. Nice hotel. Concierge always has solid recommendations. Good service. Love the room. Everything is modern with a lot of little touches. USB phone charger at the bed, Bluetooth for your music. I've been here 3 or 4 times and will go back! Currently remodeling. Shower leaked ....
Service and the personal very nice food very good Aurel & Tabita Musca Will be nice that in price of the hotel to be include free breakfast
Good location, friendly staff, stylish rooms
This hotel is in the best location for theater, restaurants, shopping and art. We were two couples and had the best time. Everything was perfect
Unable to open windows and air conditioning is noisy and suffocating.
I am a Global Member; this is the reason I continue to stay at this gorgeous hotel in a city full of gorgeous hotels.
The room and facilties were large for a London hotel at that room rate. The bed was comfortable and we enjoyed the robes that were provided The construction noise was very disruptive and precluded us from getting a good nights rest. The room was poorly designed with large furniture and made it difficult to move around the room comfortably.
For those that wish to make the most of going out in London during the evening, the hotel is the ideal location.Staff were very welcoming, at time a little too much.
The staff was wonderful. The room was small and was located on the 1st floor - bad view.
The courtesy of the staff was very good and one was made to feel nothing was a bother. The room was very comfortable. There was a fair amount of outside street noise in the room which took a night to get used to.
Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central Bed was too small - needed to be longer & wider!
excellent staff, very keen to please building work very noisy, breakfast expensive
Very helpful staff also in a fantastic position for restaurants and shows.
location the lifts were awful
The hotel is located right in the centre of London,ideal for theatres and shopping and the staff were particularly friendly and helpful, Rather expensive !
We Loved Everything about the Radisson! You can not go wrong, the rooms are gigantic and with real king beds you get the most comfortable night sleep while in London out of anywhere! From the minute you walk in the door, the customer service is absolutely impeccable, they actually care about you, learn about you, remember you and it is so nice to feel that, especially after 12 hours of travelling across 8 time zones to get there. I give this Radisson 5 Stars and Highly Recommend to anyone searching! Cheers, to all the Staff, Liva, Annaise, and Anna for being super friendly! ~ Sammy Tovar
The service and kind staff. 1. We booked a junior suite with "great view over London" and added to our booking request that this view was of the essence. The junior suite did not have such a view and the staff told us that no junior suite has such a view. Other rooms do. We feel mislead because an important part of the reason why we booked an expensive hotel/room was the view. 2. The hotel did not answer any of our 3 e-mails over a period of 2 months. 3. We called the hotel in order to double check our reservation. The reservation was not found and the hotel would call us back. They did not so we had to call them back.
Location was excellent Rooms were not up to usual Radisson standards, Rooms were very small, bed was too short for tall people.
Its position It is not true that airconditioning system is controlled from the room. Actutally the system is not strong enough when there is a very warm climate in uk.
A very friendly hotel
Great location to National Gallery, Piccadilly Square, Trafalgar Square, Buckingham Palace and gardens. Contemporary style, very comfy bed, staff polite and helpful. Free "slow" internet in the room-it was fast enough! Rain shower head. The shower was a bit small so the splashing water would sometimes puddle on the floor. No other complaints!
Perfect location for New Year, everything in walking distance, close to Trafalgar Square, easy access to Embankment for fireworks and New Year day parade passed front door...not to mention the hotel festivities, plenty going on in a stylish, refined way. We were only there 24 hours but thanks to location, facilities, easy relaxed feel of the hotel it was the ideal intensive enjoyment hoped for.
Hotel design and great customer service as standard Bathroom toiletories are not to my taste
excellent hotel, fantastic location, all staff and services very professional!
Quality modern room with a great rain shower. The beds were luxurious. Light switch was confusing. Need separate switch for the bathroom.
There are many things that i loved. Amongst it all the location is outstanding. The staff is a ++ The beds are so comfortable Its is just a bliss from a to z It is a bit expensive and my room was more of a regular room than a superior room
Staff very good,great location and good value for money.
We had a lovely week-end stay at the Sofitel London st James.The location is great, staff all very friendly .We had a really nice room and the bed was so comfortable.
The staff were very accomodating. The rooms were spacious and well appointed. n/a
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
Good location, good facilities, helpful and polite staff One of the lifts out of order on arrival caused a bit of a problem and about a 15 minute wait. To be fair it was fixed by the next day.
Quality comfortable accomodation in central london at a fair price. The relationship between Club Quarters,The Grand and The Northumberland was a little confusing.
The fact that the staff were friendly and that the hotel was a reasonable price Only that we were unable to have a drink brought to our room after 11pm even though we asked about this previously and were told it was a 24hr service.
Excellent location, polite, helpful staff, well appointed rooms.
Location. There is nothing to say about the hotel, is normal 4* hotel, nothing to complain but nothing to admire. Nice bar. I was staying alone in double room, for one it was ok. for two would be definately small.
Location . Dislike. Booked non smoking big room with kitchen.Was given smoking room ( as if they just had held a smoking party).Eventually offered a non smoking room but much smaller and w/o kitchen . No reduction in rate ! This is truly a quarters but not hotel !
Excellent location - ideal for tourist areas and located very close to Waterloo.
Perfect location for us. Minimum fuss. Good room and bathroom with everything we needed. The card check-in system and the lift operated by card - not obvious which way to do it and everyone we met felt the same. Needs rethinking
Location is excellent, v close to Charing Cross and Embankment underground stations and walking distance to Leicester Square and Covent Garden. Bathroom small-ish and towels were old but functional. Shower was reasonably strong and water was hot.
The hotel was very clean and had good visual appeal. It was also in a great location. The room became very cold at night.
hotel is centrally locatated in london, tube station just around the corner, walking distance from the beautiful covent garden. i loved the service the hotel provides where u can check out on a touch screen computer without having to go to reception. on checking in, we were going to be charged double what i agreed to pay on this web site. only for having my print off of the receipt i wonder would we have had any come back.. not a good start! i booked a studio kitchenette but only got a double room with sofa bed. to be honest we were so tired after coming back from a hard day of shopping we hadnt the energy to argue as long as our room was clean and slept 3 comfortably we didnt mind.
Fantastic location.Very pleasant room.
Very good room size. In fantastic historic building. Excellent large shower.Excellent central location. Check in area a bit cramped and rather disorganised. Called over to us as were leaving check in to give info. about facilities etc. Not very professional in approach. However check out very smooth and so above may just have been a one off at a busy spell.
good size room, staff very friendly and helpful, quiet hotel whilst being in a very central location no residents bar, reception area bland and personality-less
location - in the heart of the city Comparing with other 4 star hotels at the same price the rooms are very small. I booked around 4-6 weeks in advanced asking for city view and all I got was an inner courtyard... I advice that this kind of requests to be processed early and not in the last day when there are no rooms available to choose from.
The location was excellent, very near the tube station embankment, a short walk from covent garden. It was very comfortable. no
tv - internet facilities no outside smoking area
Ideal location and good size of rooms
Very good place in the middle of the centre Staff at the desk, were unintrested and not really friendly
The hotel was being used for a film crew which limited the use of the hotel facilities.
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
some facilities are old,and the heating is not working the beds in twin room are put together
Warm, comfortable, excellent decor and very comfortable beds. The staff were friendly and helpful and we greatly enjoyed our stay. No specific problems spring to mind.
The staff hotel were verry polite except in the FO staff (not at all only a few) Nothing
the location is perfect. All of the staff except for one,was nice. the room was very small,and we could hear too mutch noise from our nabours nexst door
The room is quite big for center of London and full of light. Clean, with a huge bed. Everything was fine. I will surely enjoy it again when I'll come to london.
Comfortable room, friendly staff, location ideal for Trafalgar Square and theatre land. Seems to be in a back street
Location In any other location this would have been well overpriced
the hotel was perfectly located for our stay, the beds were really comfortable and the room was very clean. the staff were very efficient but not so friendly, nobody smiled???
The room we got as upgrade. Large, light and with a large bathroom. The central location near Piccadilly Circus. when we arrived they put us in a very small and dingy looking room which was not acceptable in view of the hotel category. When we put this to the reception they upgraded us without problem which was good.
The location and front desk services were very good. The room was cramped, barely adequately furnished and only just met the standard of many 3* hotels I have stayed in, irrespective of the location I feel that this was a very expensive accommodation that did not match the price.