The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
locations Cleanliness of my room
Excellent location friendly staff
Very helpful staff.Very clean. Perfect location for quick wkend trip.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
Excellent concieage. Beautiful location. Beautiful Hotel. Front desk hard to find. Electrical problems in first room. Water leak in second room with fixtures in the bathroom not properly installed. 1st room had bathrobes 2nd did not. Room service / service in general was extremely slow. Checkout was a nightmare and we almost missed our flight.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
Room was amazing - roomy, well equipped,decor fantastic, beds comfortable, shower cubicle in bathroom makes such a difference - staff very helpful - wow factor as you enter the hotel and again when you enter your room - even the lifts deserve a mention When I booked the room the website said "upgrade, if available and free bottle of wine if booked before 21 May" also bottled water was included in my booking. No bottled water was made available until I asked, after I pointed it out from my booking confirmation, and then I got 1 bottle with 1 glass - it was so much hassle that I just brought my own bottled water in (and when I checked out I was charged for the bottle of water I had from the hotel). The free bottle of wine did not happen - when I asked at reception about the room upgrade and free bottle of wine I was told that we had an upgrade but there was no reference to a bottle of wine (unfortunately the booking confirmation did not mention upgrade or bottle of wine!!!!!!)
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
The hotel was centrally located right near the Waterloo bridge, literally just steps away from the London Eye. Also conveniently located near the Covent Garden tube stop, making it very easy to travel between places throughout London and still be close to the hotel to recover. The room was nice, smaller than expected but still met my stay needs. Complementary prosecco wine and money to use at their restaurants is a bonus if booked directly with them. Take the £12 breakfast when you check in. It gets expensive if you feel like having breakfast at the hotel for several days at a time. The cost will cover you for your whole stay.
Good location but little loud at night. Extreamly uncomfortable and small bed and window without any view. Just location .
Friendly courteous staff and very clean hotel. The walking area around the bed is a little tight.
nothing very bad customer services ,rooms are very small,no air condition ,room was very hot ,this hotel not recommended at all ,i will never come back to this hotel at all .
Excellent location, very friendly staff, nice clean rooms.
Great location, easy check-in. Bar selection limited and drinks overpriced. Bellman also inflated cost of Healthrow Express and cab to Paddington Station in an effort to sell car service to Heathrow.
Perfect location for tourists Good for the price I wish they had a shuttle from/to Heathrow
One of the best locations in London for Tourists. Small rooms, not many amenities.
This hotel is in the heart of London. If you stay here you are close to everything. I was only in London for 2 days and wanted a Hotel that I would spend minimal time on travel getting to London's main attractions. If you are on a budget this hotel is one of the best available. If is a bit dated but I was in London to see the sights so I did not need my hotel to be state of the art. If you are traveling in the summer be aware that this hotel has no air conditioning. At least the room I stayed in had none.
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
Concierge people are very nice. Single room has no place for luggage
Very over priced
location was fantastic no
Access to tube trains This hotel is not a star hotel. Rooms are very small
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
location choice of food in restaurant
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
Food location staff , all works well , I would love to go back but when all the work is done so it'll be that bit more comfortable for me The hotel lifts were very slow and 2 was not working at all , also there was work being done for the new reception area ! As I have sciatica very bad , It was very difficult using the stairs and temporary steps the hotel put in place !
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
Decent location, a little walk to Blackfriars, plenty of bus stops around, nice riverside walk. Modern and clean. The room was quiet, didn't really hear any other guests or outside noise. (Were were opposite the river so that may have helped) Room is a little small but that's to be expected.
Location was great, very nice atmosphere I found cockroach in the restroom
Hotel is very nice inside and out. Rooms are great, shower and bathrooms are in excellent condition, gym is excellent. About a 5 minute walk to the metro, great view of the bridges and river from room or outside hotel. Pricey meals
Hotel was in a nice location between the Southwark and Blackfriars tube station, about 5 minute walk to either one. Room was modern and decently spacious. Loud banging noise like hammers from the floor below that woke us up at 8 am and continued for more than 30 minutes. We called down to reception, and physically went to tell the front desk.They were doing renovations! Not acceptable!!
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The skin care products. In the bathroom there's a hairdrayer but no suitable plug. And you get no indoor shoes. The floor in the bathroom feels cold.
Beautifully furnished. Amazing service and food. The location was a bit tough to get to the Tube. I ended up taking a black cab to quite a few attractions.
This guest did not leave comments about this hotel.
Good location Poor front desk functioning, lack of communication between the team. Did not care about the guests request. Attempted to smooth the situation over by offering freebies, does not solve the problem.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This is an amazing high class hotel. You cannot ask for a better location. No rowdy/loud guests, very professional staff, superb buffet style breakfast, and modern facility. Beds are super comfortable, rooms are very quiet with blackout curtains. The only complaint I have are the rooms were small. We stayed for a week, and the space suited us fine. I was just expecting something a little bigger.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
Great room, friendly staff, right by st pauls
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
the gorgeous spa the breakfast not being included
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
I found the staff to be very helpful and professional in every aspect.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
Good service Great location Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
Overall stay was very comfortable except there was a very loud wedding party on Saturday night that didn't end till past 1:00am, but the hotel gave me a very generous discount for that night. Would also have liked more overhead lighting because the atmosphere in the room was rather dim!
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
The location was excellent. The room and bathroom were very nice.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
good location, good service
Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west. Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.
The rooms were comfortable and we had a lovely view of the river and the lighted ferris wheel. The staff were courteous, professional, and responsive. The location is great. The concierge was quite helpful. Breakfast was great but if we had not obtained a good price including breakfast, the a la carte cost of adding on breakfast would not have been worth it. The hotel is lovely and we hope to stay there again. For about half of our stay the hotel telephone system was not working. The sink in one of our rooms was quite high and uncomfortable for our elder and short relative.
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
view, cleanliness & friendliness of staff absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!. No Bad Point to report.
Staff were excellent. Hotel very clean and well kept.
The cleanliness of the room was fantastic and the bed was very comfortable.
We were given a room that had a fantastic view over the quay.
A lovely hotel. Very nice rooms. Excellent location
Excellent location Television didn't work and suite is looking tired
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities. Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
Location and the variety of shopping. Location gives easy access to central London via tube or ferry Nothing negative
Location, public areas, staff
The hotel is in a very convenient location and the tube station within walking distance. The theatre district is within 5 minutes, Soho and Leicester Square are within 10 minutes walk. The hotel has a nice bar. The hotel is a converted insurance company
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Club room ,Location and the staff was wonderfull,, Nothing really ..
Excellent, friendly ervice Nothing major
Interior design, modern, location My double room was a bit tight
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
Location And the room Gym can be better.
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
Excellent staff and good room for London
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
The room was comfortable and spacious, whilst the staff were vwery attentive.
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Bar was nice Room was small and underwhelming consider g how much we paid.
It is convenient for the O2 The staff were very unhelpful and breakfast was a scrum.
Briken AC, stuck in one position. Very tiny single rooms. Dirt. Catch on getting wifi, only 20 min a day are complimentary. Paid hotel support phone call-in line... Unfriendly staff from concierge up to manager, helpless fingerpointing to rules and booking broker. Nothing...?
The location was great. Only a 5-10 minute walk to the Canary Wharf underground station and shopping. The public areas in the hotel were comfortable and you could get food and drink until the early morning hours. The furnishings in the room were a little mediocre and worn. It is possible to do inexpensive and stylish but design is not everyone's strong suit. It would have been nice to have access to the waterfront but the doors were emergency exit/alarmed doors. All in all I would stay there again.
the room was best breakfast was very disorganised. no clean tables. not enough staff.
Breakfast was chaotic had to ask staff for various things.torn wall paper in room. air condition noisy all night.
My room was entred 3 times in the morning by a member of staff and not even a know or apology was heard!!
The room was a little outdated and cramped. Does the trick for a place to crash. Wifi isn't included has to be bought. Outdated furniture.
The location was good, reasonably close to Canary Wharf, and the cost was less than newer hotels in the area. The hotel is a bit down at heels, worn carpet, noisy hard bed. No extras included, £7 a day for internet, £10 for a breakfast buffet that is nothing to rave about. Considerable construction in the area which makes getting around difficult (room service and one of the restaurants had an unnamed emergency and was closed).
Great staff. WiFi problems, Gym closed, pool closed for part of week, Overall still a great deal. If you are a typical american traveler this may not be for you. If you want to be close to Canary Wharf or the financial companies this is great. As the y finish rehab I expect it to get better and better. I will stay again.
Was right next to a construction site and windows were not sound proof woke up early morning to the loudest drilling sound ... a lot going on around the area could not sleep due to excessive loud noise and checked out super early as noise was unbearable
Good Loaction Wifi internet frequent breakdowns
Very pleasant suuroundings. The room was booked as 'executive suite' and wasn't as big as we had anticipated,(the two beds necessarily pushed together) although the jacussi was good. View over the water from the bar was lovely. Breakfast was good.
staff very helpful room and details very nice. not a memorable place. everything/ everyone nice in a generic way. lack of individual character
The carpeting in the common halls was old and worn, giving the hotel a dowdy feel, like something one might find along a highway used for a quick overnight stay on a trip to someplace else.
Location, deluxe room quite good in size Housekeeping not on par with 5 star hotels. Sometimes they forget to clean the room. I have to call to ask them to clean otherwise they would wait hours and hours before they clean.
Great location, great staff, great services.. the place is spotloss clean and neat.
Location is great, good access to big chunks of London by foot Rooms are spacious for a big city Staff very helpful Gym a bit small Too long a wait for elevators Breakfast crowded late in the morning, not so special
great access to numerous restaurants and shopping, staff is very helpful as is concierge with reservations
The Hotel was convenient to the Tube and a lot of very nice restaurants and shops. Their free wifi was very fast! The fitness center was a little small for that size hotel
The location was fantastic. The out of town crowd the hotel attracts is undesirable... I often made to feel like second class due to the fact I am a woman... I hear this crowd often descends on London in the summer though so I can't slight the hotel for accommodating to them
very nice business hotel. Room was nice. Lots of street noise from night clubs across the street. When the Queue formed 11pm + and especially when the club closed 1:30-2:30am, the street noise was very loud (above TV level). The only night it was not an issue was when it was raining. The room also didn't have a bath tub.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
The location was convenient for the tube and it was a fairly quiet street.
I had a room in 5th floor (516). Bad water pressure...
Allocated to a smokers room. Pillows smelt of smoke. No control over very noisy and inebriated guests arriving at 0200 hours and later!
The helpfulness of the hotel's staff and it's convenient location. The room was small but reasonable for the price I paid.
The room was large,clean and nicely furnished.The restaurant was small and friendly. Food was delicious. So good I didn't have room for a desert much to my disappointment!
Location is great as merto station was only 5 minutes walk and bus station even closer. Staff was very helpful and the street where hotel was located was quiet at night. Hotel is in very nice historical building (at least it looked so). My hotel room was very cold, but so were all other public places we visited - be prepared. We had breakfast included in reservation, so having to pay additional amount for cooked breakfast was also a surprise we didn't expect, as continental breakfast was rather poor choice for room price. Rooms are a bit run down, mine had closet with no doors that oviously were there before. But we survived and enjoyed our stay :)
The Blakemore is an incredible hotel. It is extremely clean, beautiful in every way. Although the rooms and location were perfect- it's greatest asset is ira incredible staff- who were competent, polite, well-versed in their jobs, -and incredibly customer focused. It is a great hotel.
the breakfast! well worth the extra money. the constant noise of the tube in the room the only respite was from 12pm to 6am.
it was a nice hotel but room 002 was ground level and noisy the noise from the road and the heat in the room
The welcome was lovely, the atmosphere calm and the staff knowledgable. The suite was clean, comfortable and well presented. All in all, a hotel I would recommend. There is only one lift and it can be a little slow to arrive
Proximity to tube stations, warm, comfortable & Quiet, good breakfast & evening meal,near Hyde Park & lots of taxis available. Small rooms, I would have liked to make tea in a teapot & a jug of milk with my breakfast.No food available between 10am & 530pm ie On arrival & departure.