Hotéis em São Paulo

close to airport not sure if it deserves 4 star rating, probably 3 star more appropriate

I did stayed at this hotel before the name changed to Bourbon. Now, is nothing to be liked in my opinion. At this price? This is my last time. Thank you.

In total, the hotel and the staff are OK, The hotel i would rate 7 from 10 and the staff 8.5 from 10. Negativ i found followings: 1. because i came 5 hours earlier from the airport, the hotel charged me 50% from an entire daily rate. 2. Exchange rates of the hotel are 25-30% lower than any exchange office. 3. To use you electonic devices you need an adaptor which cost at the reception 24 Reals. The same device you get in the shop nearby for 4.99. The hotel taxi (black) charged us 45 Reals for the same distance where we payd 24-25 Reals with normal Taxis. This things make no honor for the hotel management.

The check-in and check-out was very bad due to a lack of attention by the staff of this hotel.

this hotel seems to be only interested in Business clients and not the regular holiday-maker. we thought the service was very poor. would not be staying again at this hotel.

Excellent location close to beach. Many nice restaurants within walking distance. Staff were friendly and efficient. Free wired internet in rooms was fast. Rather old rooms, and a little noise from the street.

Good location, attentive staff. Pillows and mattress very hard. Hallways need an update, carpet frayed.

The location. The service.

The hotel served our purpose very well. The location was perfect for our needs. There are several restaurants near by, the neighborhood is safe, the staff is very friendly and helpful. There is a little coffee shop in the lobby that had great coffe and wonderful desserts. I thought there was a jacuzzi at the hotel, that was in the website and there were signs indicating that there was, but they removed it over 5 years ago according to the staff.

The staff of this Hotel, the name Mr. Mauricio was very bad attending about my comments regarding the wake up call. I'm really afraid about his attention.I will update this information in Japanese Committee to take care when they use this Hotel.

Good location for the purpose of my business trip

prompt service It was promissed in the reservation to have hobebath and the hotel do not suply it.

Very adecuated location

Staff was helpful regarding information about the city, as far as they understood. I was promised an extension of my stay for the same price. Next day the reception refused it. I checked out, and I shall not return. Most of the reception staff cannot understand basic English, nor Spanish, nor 'Portanhol'. They are therefore not suitable for a 4-star hotel in Brazil's key business city.

Well located, good pool Loud construction that began in the building in the morning, very very small bathroom (barely enough space for one person), tiny beds, virtually no amenities in the bathroom, Poorly lit hallways

The Itaim Bibi neighborhood is safe and lively. Plenty of good restaurants to eat and drink at. The hotel staff was absolutely appalling, though. I was shocked at how rude someone who voluntarily works in the service industry could be, especially when it seemed due to the fact that I was speaking English. Hello, you are a clerk at an international hotel, in an international city! What do they expect? One woman, though, came from the back and kindly assisted me. She gets 5 stars. The rest of them, rude, unprofessional, and singlehandedly assured that I will never stay here or recommend it to anyone ever again. This hotel is disgusting. Giant, black stains all over my carpet. Not clean at all. The pictures aim to trick you! No air conditioning, the room was stuffy and hot. I had to leave the balcony open at all times, just to breathe. With warm weather outside, it meant I was never fully comfortable. The people at the front desk made me feel like I was a problem because they didn't speak English. So rude, acted like they didn't want to help customers. I don't require tons of attention and service, just courteous behavior as anyone would expect. Not available here. No hotel information in room. No idea how to get laundry done, use internet, hotel services directory. Nothing. This place is a complete joke. Breakfast was disgusting, too.

Internet was free.. Breakfast was good No iron.. No microwave, no coffee machine

staff tried hard and location good pretty worn out. not 5 star facility as advertised.