excellent very personal customer service in an incomparable atmosphere with super location and special concept
the quirky interiors are delightful and the staff very cool and accommodating.
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
Excellent bedding and bathroom in a hotel that's a bit different from all the chains. Leo the manager was professional and thoughtful. Breakfast was wonderful. The location is a bit noisy at night.
The hole package. Beginning with the (warm welcoming and lovely) manager over the (beautiful designed and clean) rooms and ending up with the (homemade, healthy and with love prepaired) breakfast. Our best stay ever - in a city hotel. Absolutely nothing
We were in the apartment part of the Mayflower. We had booked an efficiency room and they gave us a free upgrade to a one-bedroom, which was great! It was located very near tube station in a nice area.
the location was suitable for my needs, the hotel staff very kind my room was too small
Very pleasant hotel and staff
The staff was excellent -- very accomodating. The room decor was pleasing and the location was great (close to a tube station, and lots of restaurants and pubs in the immediate area). Noise from the underground trains kept us awake when we stayed in a room at the back of the hotel, but staff were happy to switch us to a room at the front of the hotel, which was much quieter.
Very good location in London.Efficient reception staff . When I arrived I got the 4 W appartment - a nightmare.Smelly, messy, cold, no telephone, bad TV, dirty cups on the cupboard..etc ..Then, after complaints they changed me to a nicer one - and I was happy - nice reception staff. So whatever you do , stay away from 4W ! (Breakfast- very basic and lack of space)
Staff lovely. Hotel bedrooms way too hot and back bedrooms very noisy. Windows would benefit from double glazing keeping outdoor noise down and perhaps enabling heating to be turned down
The hotel was well-situated near a Tube stop. Front desk staff were friendly. The room was small (despite being described as an "executive" room with more space), we had no telephone, and the "desk" could hardly function as a bedside table (which were completely absent). We never sampled the included breakfast because the line was so long (and/or the space so small) that we could not even see into the room to see what was offered.
decent staffs and breakfast, very mordern probably refurnbished recently... a good location near the station as well... room and bathroom are quite small, quite noisy because it was near the station and close to roads
second time that i overnight there, this time i got an apartment that it is quite nice even if it is in the basement. not so much to say. fair hotel, they have to do something for the breakfast room there is not space to pass true tables
The room was very small, but entirely functional. As I was on my own, it exactly met with my requirements. Quite a lot of night time traffic.
We liked the refurnished rooms, very clean and beutiful. The continental breakfast was very good and the service at the breakfast room very good! The location near Earls Court Underground is very convenient. I tryed to get in contact through e-mail in beforehand to see if I could have a large room but I didnt get any answer from the hotel. If you are easily disturbed by noice you should ask for a room on the frontside to the street, because on the backside you hear the trains coming and going. For us it was no problem, but it could be for other persons.
great rooms and location...warning !!... the stairs to the rooms are very steep narrow and challenging..no way that older or less mobile people could stay here ...in other countries I doubt it would be legal to have stiars so difficult in a public building... the stairs
Lovely furnished rooms Breakfast room very small for number of rooms
Big screen TV Bedsprings were sticking out of the bed in room 207. Moved to room 209 for second night but the bed linen was dirty/had not been changed from the previous occupants (there were actually pubic hairs in th sheets). We ended up sleeping on top of the bed both nights. Carpet was badly stained. All the Reception staff are foreigners and are barely able to english - the atmosphere was not welcoming/friendly.
the bedroom is very modern, small but comfortable and clean the sitting area for breakfast is in the reception area and I found it very small
It's a great location and the staff were friendly. Our room had a torn unclean carpet. The room was small for three people. We had a bloodstain on our undersheet and a badly stained matress we discovered the next day. The room had an off smell. We had booked for 3 days but left straight after the first night. We will never stay here again and I suggest you don't there are plenty of nice hotels in the area. If you want to see photos see my trip advisor post.
Stayed in a family suite and rooms were a good size for the area - close to Buckingham Palace and Victoria Station - within walking distance to Harrod's Shopping. Goog value for money in great upscale nieghborhood. Nothing - would stay there again and plan to return again!
the room was very clean and spacious. The let us store our bags all day after we checked out.
room cleaning and new towels every day, located close to Victoria station and many shops the stairs: over 40 tight narrow steps for upper floor rooms, the ceiling: you could reach it with your head if you are about 2m high, breakfast: poor and tiny breakfast room, tiny bathroom cabin, defenatly not worthing the price
The location and friendly staff Poor TV reception and very small shower room
Well situated for central London Rooms too small. Having to pay for wifi connection
Convenient. Small breakfast area.
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
bar staff very good plus reception to much road noise from police and ambulances
friendly staff rooms were smaller than picture might indicate
Very convienient location, easy acces by tube, good breakfast small room
close to london centre and tube station lack of parking, close to hospital
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
This hotel is more clean that a pharmacy. The staff is very polite and helpfull.Breakfast-fabulous.I had all the time a good connection for my laptop.The location is excellent; it is a safe place for a woman and I hope to stay again .
Hotel very clean, good position Room very small.
Clean and nice bathroom Bathroom had no floorheat so it was too cold. Breakfast was too simple, no bacon and eggs. We were unlucky to have visitors from Poland above that made alot of noice during nighttime, and the hotel staff spent too long time to deal with it.
a nice pleasent nature of staff, followed by lovely clean room . recommended.
The price was very competitive for the area. Freindly enougth, and the premises was quiet. Free internet was also a plus. UNcomfortable bed. The room was fairly small, not enougth to put myself off but for a couple I tihnk it would be too small.
clean rooms and the location There was no lift and no brown bread for breakfast
The location in terms of near to everything Noise due to a) Location and b) paper thin walls
I did sightseeing. The hotel is located in an excellent place.
convenience of area lack of parking for guests also expected a double bed and a single
We stayed only one day, it is very close to the center and it was relatively cheap. We could here people from upstairs.
Location good,booking is good for a short time So much noisy,So much noisy,So much noisy....
Bedding/room very clean. Location was suitable for our purpose. Reception staff were extremely unhelpful to the point of rudeness. They need to learn how to deal with customers in a friendly professional manner: make eye contact, speak up clearly, smiles would be nice too!
Clean room with excelent commodities. If you know how London is, you'll be surprised of how spacious and complete the rooms are.
The smell in the rooms. Thin pillows. Very poor TV reception.
Condition of the ensuite showeroom. The room was in a poor state of repair, and very damp.
NO LIFT ROOMS ARE TOO SMALL ROOMS HAVING SMELL
Location No Hot Water at 08.00am on a Weekday morning
It's very near to the bus station and underground station. The elevator didn't work, there was no hairdryer.
parking facilities bad service at reception during daytime,
About the booking: it was easy, simple and clear about the hotel : it was possible to arrive before the scheduled time Beware, dodgy hotel. Our room was visited while we were away and money diappeared. They offered us (after much insistence on our part for a solution) another room in an other hotel, which was absolutely filthy, noisy etc. they knew we were only staying one night so we were easy prey and no time to complain to the police etc.. be careful if you stay there.
friendliness of staff, location (near an underground station)
it was well located for tube and bus. the staff were friendly, it was clean and comfortable and very well priced.
Great location for exploring London The room had an odour to it, lots of mould in the bathroom.
Easy access to all amenity's no problem to find clean and very quite also very comfortable No bad points to talk about
Nothing There was nothing to like. I would not stay there again
Nothing I was changed of reservation at the last minute to a kind of hotel far by bus and the room was very dirty : strong smell, not-working windows, sticky spots on table, toilets with pieces of poo and vomit inside in the basin and under the glasses, a big brown spot of the linen of bed, bathroom door very dirty, a full trashcan, no heating and the best : no water in the shower ! After demanding a new cleaning (sorry when I clean my own toilets, I clean up side down and whith something which looks like a sponge or a brush not with an handkerchief...) and 3 hours waiting for repair of the shower, I went back to the real Central Park Hotel et asked strongly for a real room. 20 minutes later, I had a room there, not very clean but I was fed up.
Good location - great access to tube and not far from Central London. Disappointing breakfast - stack of white bread. Wifi very slow and only in lobby. Smelled of cigarette smoke. The bedroom facilities were basic to say the least - bed, toilet, sink, shower with poor water pressure and no shower curtain, so water spilled everywhere. The view out of the window was of what appeared to be a junk yard. I would recommend staying in a hostel over Central Park Hotel.
Good breakfast. Decent location. 24 hour reception. Very poor wifi offered only in lobby- not rooms. Rooms were not well kept- spots on sheets, old floors and walls, some grime and dirt in bathrooms. Many refurbishments needed.
Quite central and clean hotel The non-functioning lift was not repaired throughout the week we stayed there causing inconvenience to carry our luggage
I am unable to report any good points at all. Laminate flooring did not reach the skirting boards and there were screws and lots of dust in gap between flooring and skirting board. the floor was not clean, dark hairs scattered on floor, tiles in bathroom were filthy, curtains did not meet to close, no bedside lamps, sheets had holes in them and washed in stains on them, 1 pillow per bed and these were flat and appeared to be extremely old, l shaped room so only one occupant could view the tv, tv did not work properly, 3 channels and it repeatedly turned itself off, I was charged £5 for parking then told parking in that car park was free, Address not correctly given to inform sat nav. to use the toilet you had to sit under the sink, Breakfast was not served until 7.30am so we were unable to participate in this as we had to leave by 7.30am. All in all not an experience I would like to repeat.
Easy access to the station and good value for the hotel fee. It's a lttle difficult to find the parking.
Close to my conference venue good direction Twin room has double bed not side table or lamp no carpet bread at breakfast had mould on it!My colleague had to herself another room.
Clean, comfortable room... Ideal for me The washing machine next to my room which continued working late into the night