The fantastic customer care by Antonio (manager) and his staff and the fabulous designer atmosphere and art in the hotel.I was on a week's vacation with friends who were staying nearby and wanted to stay somewhere a bit "different" and quirky. Rough Luxe definitely fitted the bill! The bed was extremely comfortable with lovely bedlinen and there was a ready supply of handmade bath products which smelled delicious.The breakfasts are excellent and the soda bread and other produce are freshly delivered every morning. Antonio and Leo are a mine of information and delighted to advise guests on whatever they need to know, providing maps/ names of restaurants, galleries, exhibitions, routes etc. Nothing is too much trouble. I was loathe to leave! Absolutely nothing - it was exactly as described on the website. It is worth noting the building is Grade B listed and the space for hanging clothes is limited. Carry a few extra coathangers!
cool design, great breakfast, friendly service very small room, road noise, no mirror. No hanging space beyond the one coathanger. no hair conditioner.
This hotel is more clean that a pharmacy. The staff is very polite and helpfull.Breakfast-fabulous.I had all the time a good connection for my laptop.The location is excellent; it is a safe place for a woman and I hope to stay again .
clean rooms and the location There was no lift and no brown bread for breakfast
The staff was very friendly and helpful. Reservation found promptly.
The breakfast was excellent and the hotel was clean Our room was located in the attic and anytime someone opened the tap or used water it makes loud noises in the room, Very disturbing especially during the night or early morning. We could not take a sleep the whole night.
Clean and convenient as it is located close to the underground tube station.Good breakfast.
close to underground for the west end.good price.
We loved the centralized location of the hotel, which was within 5 minute walking distance from the Queensway metro station. The amenities offered at the hotel, mainly the internet and breakfast were a selling point for us. We really enjoyed the comfort of the bed and that the rooms were serviced daily. Room was really small, we had to put our luggage in the closet daily in order to have room to move around the bed. The shower area was tiny, but everything was modern.
Noisy - could hear the traffic and other street noises.
. Good value for a London hotel, handy location very close to paddington tube. The breakfast is good, the hotel is immaculate and the staff lovely. Sometimes the hotel is the worst bit of staying in London, but you actually want to spend time in the ABC Hyde park. Love it!. highly recommended
the room was clean breakfast good, fruit, eggs, cereals,etc. City center. the room was toooo smalllll the shower bath was broken, decoration was horrible.