Pousadas em Londres

The hotel has a comfy atmosphere. the staff were friendly and helpful, and the location was excellent since it was close to Bayswater station (5 min walk) and Queensaway street with many international restaurants and convenience stores. The room and bathroom were extremely small. Barely enough room for one person to walk around. The corridors were narrow and claustrophobic, and the elevator was as small as a phone booth!

Good rate, good standard, nice hotel Rooms far too small, shower did not work, no pressure.

the room was great although very small there was no hot water at the hotel... in winter.... and I was only informed when I got there to check in.

we arrived at the hotel to find the boiler had broken and as such, would have to move hotel. To the hotels credit, they moved us to another 4 star hotel in a better location, the marlebone hotel just off bond street. So all was well after a shaky start. The grand royal did look a lovely hotel from the lobby, just a pity we didn't get to see the room.

Great location, quiet room, staff friendly, historic building Horribly, almost comically small room; breakfast overpriced; almost no water pressure in shower

Very enjoyable and comfortable. I was made very welcome from my arrival to my departure. I lost my gate access control at the hotel, which your staff discovered and made immediate contact and arrangements to return. I would stay again. No tea and coffee making facilities in the room. No trouser press in the room.

Breakfast facilities were good. Was not re-assure when fire alarm was triggered three times during the night

The bathtub was nice and the mattress put us to sleep. Decor was interesting and the tv was large. It is very close to the tube and attractions making it useful to walk to many attractions in South Kensington and Westminister. The room was small (drawers could not be opened without adjusting other furniture). The ambiance was not pleasant, borderline spooky. The staff fumbled with almost everything and were unclear about important details.

Friendly staff. Location. Tiny old room. No heating in the bathroom.

Friendly staff, complimentary soft drink on arrival

Nothing about the hotel apart from its location. The hotel is shabby, run down and dirty. My room was totally inadequate and the smallest room I have ever stayed in. It was impossible to open the bathroom door and get in without clambering over the bed! The noise of the neighbouring rooms shower at 5am was like a jet plane coming through the room. I could go on but am trying to forget the Gainsborough experience. I will be consulting trip advisor.

Helpfulness of the staff

Location and Service We wanted to add a cot to our room and was informed that only three rooms are capable of this and our room wasn't one of them and the hotel was booked all up. If I knew this I would of asked at the time of the booking. Everything worked out in the long run because the staff were awesome and treated us like gold!

Nice hotel, spacious room, everthing worked Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.

nice staff very clean. good size room. very good location.

We had a room where the air conditioning was exiting and was noisy all night and also very hot! Poor service, not English speaking staff, poor value for the money!

The size of the room and bathroom (for London standard) Excellent location Breakfast was very basic

The location was okay and the hotel was clean. The staff was particularly unhelpful and not attentive. No one would look at us, let alone say hello when we entered the lobby. Our room was a "family room" with four beds crammed into a room meant for two. If you can't accommodate four people then don't say you can. We were also in the basement next to the breakfast area. Not only was the set-up crew noisy at 6AM, our smoke alarm went off at 7AM because of toast in the toaster.

Every thing was o.k No

The hotel was situated in a nice quiet spot with pleasant, clean rooms and friendly staff. Breakfasts were ok, but often ran out of plates, or cutlery, or hot water and had to wait for resupply. Not really well organised in that respect.

good location - close to tube stations/shops, friendly staff the world's smallest room (could not move!), pictures on website not at all like actual hotel, very basic decor (far from "luxurious, tasteful and elegant" as advertised) basic breakfast, no complimentary book in room as advertised, only 1 teabag on hospitality tray in room, constant background noise of generator outside

Clean rooms, pleasent neighborhood and convenient location to popular attractions. In room coffee and soap were not replenished after the first night of our four night stay. The bathroom was quite small and cramped.

It was quiet

A well-mannered receptionist, and he offered a refund as soon as it turned out it was not the room we'd booked. We'd booked a triple room, what we were given was a double room with an extra bed. We tried to explain there is a difference, but the receptionist told us it was a triple room! The room was untidy, the "furniture" was broken, there was one towel and one bed cover (no sign of blankets!) for three of us.

i can honestly say the location is the only good thing about the hotel The hotel was shabby with holes in the walls and work half finished. The showers took (no joke) 10 minutes to get hot but not even to the correct temperature. The continental breakfast was only toast and tea/coffee!!A very budget hotel!!

Staff were very welcoming and location is extremely good. Rooms are very rundown and shabby, although clean.

The location - far from the center and not very secure.

Speaking on behalf of the guests:The location and rate. I am speaking on behalf of the guests:The receptionist was rude when I asked what room number we were staying in, as he sarcastily said 'of course I will tell you your room number', he showed no charm or any concept of what a receptionist's attitude should be vis a vis good customer service, a smile doesn't cost anything and means a lot. He would actually put you off going there again and indeed the group I am speaking on behalf of won't, nor recommend it.

Friendly reception,Television and shower. and nice and quiet!.

the hotel was clean comparing to the standard no reception 24h