Pousadas em Londres

we arrived at the hotel to find the boiler had broken and as such, would have to move hotel. To the hotels credit, they moved us to another 4 star hotel in a better location, the marlebone hotel just off bond street. So all was well after a shaky start. The grand royal did look a lovely hotel from the lobby, just a pity we didn't get to see the room.

the room was great although very small

there was no hot water at the hotel... in winter.... and I was only informed when I got there to check in.

The location was okay and the hotel was clean.

The staff was particularly unhelpful and not attentive. No one would look at us, let alone say hello when we entered the lobby. Our room was a "family room" with four beds crammed into a room meant for two. If you can't accommodate four people then don't say you can. We were also in the basement next to the breakfast area. Not only was the set-up crew noisy at 6AM, our smoke alarm went off at 7AM because of toast in the toaster.

The location

Everything was ok actually

i can honestly say the location is the only good thing about the hotel

The hotel was shabby with holes in the walls and work half finished. The showers took (no joke) 10 minutes to get hot but not even to the correct temperature. The continental breakfast was only toast and tea/coffee!!A very budget hotel!!

Staff were very welcoming and location is extremely good.

Rooms are very rundown and shabby, although clean.

Location, staff work are exellent, I have got enough for the money I paid

A litttle renovation of the room I had would be a great idea

Two things: location and cleanliness

The hotel staff was not so helpful and kind.

Location, cleanliness of the rooms, the look and feel, the cosy feeling of boutique small hotels instead of large business ones

Rooms would benefit from an Iron and ironing board

Staff are very helpful, rooms very clean and location excellent. I always get a quiet night at Sydney House.

Only improvement would be coffee making in the room.

Location excellent, staff outstanding. Lovely atmosphere.

It was a bit difficult getting in and out of the bed.

Room was well appointed

Heating of rooms depended on pub below. Very hot. GBP170 per night excessive for a pub. GBP15 for breakfast ridiculous. No laundry facilities.

Nice hotel, spacious room, everthing worked

Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.

Good location for shops, shows etc. Staff most welcoming on arrival.Most comfortable bed slept on for a long time!

Bit disappointed on Sunday when returned from shopping, starving, before journey home to discover that kitchens were having 'deep clean' and there was only one packet of crisps available to purchase!

Great location and transport available 24 hrs. Close to many tourist attractions. Hotel staff was very friendly and helpful. Free internet and McDonalds right next to the hotel.

The bathroom was bit small, but alright.

The room was clean, warm, close to the centre of the city.

The bathtub was nice and the mattress put us to sleep. Decor was interesting and the tv was large. It is very close to the tube and attractions making it useful to walk to many attractions in South Kensington and Westminister.

The room was small (drawers could not be opened without adjusting other furniture). The ambiance was not pleasant, borderline spooky. The staff fumbled with almost everything and were unclear about important details.

Friendly staff. Location.

Tiny old room. No heating in the bathroom.

A cheap hotel near London, it can be recommended.

clean, friendly and helpful staff

A great opportunity to stay in a genuine English Pub. The staff were very friendly and the location was great for Wimbledon.

close to the area I neede to visit, staff very friendly

on a busy main road