Pousadas em Londres

Great location, quiet room, staff friendly, historic building Horribly, almost comically small room; breakfast overpriced; almost no water pressure in shower

The staff was very friendly and helpful. The beds were nice and the location is perfect for those who want to see all of London. The room we were in was tiny. There was barely enough space for the bed, let alone for two big bags. The water pressure in the shower is very poor and during the last two days of our stay, there was no warm water in the hotel. The boiler was defect and couldn't be fixed in time. The hotel taxi charged more then the pre-agreed price, eventhough we repeated the address twice.

The hotel has a comfy atmosphere. the staff were friendly and helpful, and the location was excellent since it was close to Bayswater station (5 min walk) and Queensaway street with many international restaurants and convenience stores. The room and bathroom were extremely small. Barely enough room for one person to walk around. The corridors were narrow and claustrophobic, and the elevator was as small as a phone booth!

Inexpensive, good location, modern fittings, quite stylish (until you looked closely), wonderful lobby, clean Plumbing was appalling - very poor hot water pressure, window wouldn't open and radiator was too powerful for size of room, v small room

the room was great although very small there was no hot water at the hotel... in winter.... and I was only informed when I got there to check in.

Very enjoyable and comfortable. I was made very welcome from my arrival to my departure. I lost my gate access control at the hotel, which your staff discovered and made immediate contact and arrangements to return. I would stay again. No tea and coffee making facilities in the room. No trouser press in the room.

Courteous Hotel staff & bedroom furnishings Somewhat noisy with other patrons at times

Attractive modern refurbishment of a small row house in a quiet area. Bit cramped !

i can honestly say the location is the only good thing about the hotel The hotel was shabby with holes in the walls and work half finished. The showers took (no joke) 10 minutes to get hot but not even to the correct temperature. The continental breakfast was only toast and tea/coffee!!A very budget hotel!!

Staff were very welcoming and location is extremely good. Rooms are very rundown and shabby, although clean.

Clean rooms, pleasent neighborhood and convenient location to popular attractions. In room coffee and soap were not replenished after the first night of our four night stay. The bathroom was quite small and cramped.

A well-mannered receptionist, and he offered a refund as soon as it turned out it was not the room we'd booked. We'd booked a triple room, what we were given was a double room with an extra bed. We tried to explain there is a difference, but the receptionist told us it was a triple room! The room was untidy, the "furniture" was broken, there was one towel and one bed cover (no sign of blankets!) for three of us.

The bed was comfortable, the breakfast was good and the Reception staff helpful.

It was quiet

Friendly staff, complimentary soft drink on arrival

I chose it because it was central and it was lovely to be able to get to shops and galleries/museums so quickly. Also wonderful decor in the public rooms. The desk lamp was not working; it seemed that for the price we paid it would have been usual to expect all the facilities to be in working order. It was mentioned to the desk but as we were only there for one night it was not possible to fix it in time.

Friendly staff. Location. Tiny old room. No heating in the bathroom.

Breakfast facilities were good. Was not re-assure when fire alarm was triggered three times during the night

Nothing about the hotel apart from its location. The hotel is shabby, run down and dirty. My room was totally inadequate and the smallest room I have ever stayed in. It was impossible to open the bathroom door and get in without clambering over the bed! The noise of the neighbouring rooms shower at 5am was like a jet plane coming through the room. I could go on but am trying to forget the Gainsborough experience. I will be consulting trip advisor.

I really enjoyed my breakfast. I chose the cooked breakfast and thought that the food was very good and the service was good. The dining room was very elegant with a relaxing atmosphere. Although I did think my bed was very comfortable which is unusual for me in hotels I was disappointed with my room which was a de-luxe twin. The beds took up too much room and it was difficult to get into the hanging area as the door couldn't open properly because of the one bedside cabinet. Also our clothes felt damp and cold in the morning.

Helpfulness of the staff

quiet room, cozy atmosphere, perfect location for visits to Shakespeare's Globe and Tate Modern big noisy tv in the breakfast room

Nice hotel, spacious room, everthing worked Slight delay on checkout - I had to leave early and the night porter didn't really seem geared to checking me out.

Location and Service We wanted to add a cot to our room and was informed that only three rooms are capable of this and our room wasn't one of them and the hotel was booked all up. If I knew this I would of asked at the time of the booking. Everything worked out in the long run because the staff were awesome and treated us like gold!

We had a room where the air conditioning was exiting and was noisy all night and also very hot! Poor service, not English speaking staff, poor value for the money!

The hotel was situated in a nice quiet spot with pleasant, clean rooms and friendly staff. Breakfasts were ok, but often ran out of plates, or cutlery, or hot water and had to wait for resupply. Not really well organised in that respect.

The location Everything was ok actually

good location - close to tube stations/shops, friendly staff the world's smallest room (could not move!), pictures on website not at all like actual hotel, very basic decor (far from "luxurious, tasteful and elegant" as advertised) basic breakfast, no complimentary book in room as advertised, only 1 teabag on hospitality tray in room, constant background noise of generator outside

The size of the room and bathroom (for London standard) Excellent location Breakfast was very basic

Every thing was o.k No

The location was okay and the hotel was clean. The staff was particularly unhelpful and not attentive. No one would look at us, let alone say hello when we entered the lobby. Our room was a "family room" with four beds crammed into a room meant for two. If you can't accommodate four people then don't say you can. We were also in the basement next to the breakfast area. Not only was the set-up crew noisy at 6AM, our smoke alarm went off at 7AM because of toast in the toaster.

the receptionnist was very nice the size of the room. even though we were staying 4 nights i think they gave us one of the if not the smallest room in the hotel

The location - far from the center and not very secure.

Speaking on behalf of the guests:The location and rate. I am speaking on behalf of the guests:The receptionist was rude when I asked what room number we were staying in, as he sarcastily said 'of course I will tell you your room number', he showed no charm or any concept of what a receptionist's attitude should be vis a vis good customer service, a smile doesn't cost anything and means a lot. He would actually put you off going there again and indeed the group I am speaking on behalf of won't, nor recommend it.

the co-resident mouse in next twin bed.! probably the mouse

Friendly reception,Television and shower. and nice and quiet!.