great access to numerous restaurants and shopping, staff is very helpful as is concierge with reservations
The location was fantastic. The out of town crowd the hotel attracts is undesirable... I often made to feel like second class due to the fact I am a woman... I hear this crowd often descends on London in the summer though so I can't slight the hotel for accommodating to them
Location, deluxe room quite good in size Housekeeping not on par with 5 star hotels. Sometimes they forget to clean the room. I have to call to ask them to clean otherwise they would wait hours and hours before they clean.
The Hotel was convenient to the Tube and a lot of very nice restaurants and shops. Their free wifi was very fast! The fitness center was a little small for that size hotel
staff very helpful room and details very nice. not a memorable place. everything/ everyone nice in a generic way. lack of individual character
The carpeting in the common halls was old and worn, giving the hotel a dowdy feel, like something one might find along a highway used for a quick overnight stay on a trip to someplace else.
Great location, great staff, great services.. the place is spotloss clean and neat.
very nice business hotel. Room was nice. Lots of street noise from night clubs across the street. When the Queue formed 11pm + and especially when the club closed 1:30-2:30am, the street noise was very loud (above TV level). The only night it was not an issue was when it was raining. The room also didn't have a bath tub.
Location is great, good access to big chunks of London by foot Rooms are spacious for a big city Staff very helpful Gym a bit small Too long a wait for elevators Breakfast crowded late in the morning, not so special
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Location and service was good Problem with the room it was very small, offered improved room after two days
Everything Being in a smoking floor
the hotel was a little bit special and everything was very well done. the location for oxford street, and picadilly was excellent and within walking distance for convent garden. could have done with teaa making facilities in the room having said that we ordered tea for two via room service which was much nicer than a tea bag in a cup! but expensive.
Perfect location, helpful and qualified staff. Rooms smaller than expected.
The location of the hotel is unique!!! The room was spacious but the bathroom small and old style.
although i had to move rooms twice because of a tv/internet that didn't work, the staff was very open to helping me get a comfortable room.
central and comfortable
I have stayed there on a few occaisions and have always had excellent service and been made to feel like a valued person
Location Prefer seperate shower
Breakfast is amazing
Service They put a service charge on everything.... even in the bar
Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".
Clean,tidy,pleasant staff Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours
I liked the rooftop bar. The friendliness of staff. and the champagne cocktails.
Location is just perfect, clean room The room is far too small for its price. Breakfast is poor.
This little jewel of a hotel is Soho chic. I can't say enough good things about it! It is perfectly located, priced under similar hotels, small enough to be personal but large enough to have a really exceptional restaurant and rooftop bar that appeared to have a London insider following. I say it is the best kept secret in London & would recommend it to anyone! Absolutely nothing!
Great location. Good service. Brilliant rooftop bar.
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
Excellent location I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.
they didnt give me deluxe room i booked and there is no benifets for this kind of rooms
Very well placed Room too close to the lift and described as deluxe but given standard
This hotel is in a good location and easy access to the Underground. The bed was comfortable and the flat screen TV was nice. The standard double we had was functional. I think most hotel rooms in London are on the small side and this was no different. Short story the room worked and we didn't spend much time there. The hotel room we had was a little "tired". The carpet needed replacing and some of the tiles in the bathroom had been repaired poorly. The furniture was nice quality but pretty worn out. The mini bar had been cleared out of the usual wares and left for personal use which was nice. But the old "sensors" were in the bins where things used to be sold. The internet was out while we were there but they were "working" on it. For the money it was clear we were paying for the location because anywhere else at that price would be a nice hotel.
The Location and the restuarant area Nothing, everything was good
Great location for access,very clean and in a very safe area with access to convient stores ,subway and shopping. We had booked a smoking room & even confirmed with hotel by phone but were very disappointed to find out none were available yet if we paid a premiumn we could obtain one. We found this very tacky along with the internet charges.
Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.
I liked the location, I could walk anywhere I needed to go. The restruant was usefu l didn't like the idea that I would be charged for moving anything in the mini bar.
9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.
great location, the club lounge was great with snacks most of the day, the pool, very big room windows were small and looked straight into the walls of another building so you could only just about see the sky and the room was very dark. bathrooms a little dated. One of the consigners was rather snooty and not very approachable
Hotel staff Room size
swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!
Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.
very friendly and relaxing breakfast was not good and expensive
The good location of the hotel. The window in the room was boarded up making it very dark.
Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.
Excellent breakfast, very kind personnell, very nice swimming pool. Location is excellent, very close to Buckingham Palace, Green Park, Regent Street, Oxford street. İt is in the heart of London. Building is facinating. Bathroom is very small. The room does not fit to 5 star hotel although it is very clean and has comfortable beds. The room is smaller than I expected.
All staff were extremely friendly and helpful Quite a lot of noise from outside late at night - sounded like work was going on close by
Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good. The rooms are too small, also the bed.
Helpful and friendly staff The address was a little misleading as the main entrance was around the corner!
Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!
good TV no iron in the room
Closeness to a lot of major tourist attractions. Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.
the location the room is small
The location in the centre of St.James is excellent. Quiet and understated comfort and luxury.
especially the location
An excellent hotel with very pleasant and professional staff. My only minor complaint would be the lovely fruit served at breakfast was too cold and the hot breakfast was self service and not as nice as if cooked to order.
Staff very attentive & helpful. Needed to change room as one allocated initally by reception did not match description on purchase from website.