It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
I found the staff to be very helpful and professional in every aspect.
Great facilities and location - truly 4 to 5 star. Staff are not outstanding but try to be helpful. Skip the breakfast - a rip off , go to Starbucks instead. easy access to tube and major sights. Great gym !
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
the gorgeous spa the breakfast not being included
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
Everything about Grange St. Paul's contributes to a premium hospitality experience. Wouldn't hesitate to recommend or stay there again and again.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
Quality Suites, Good Food, Fitness Center, Location Minor Issue at reception with breakfast not being delivered because the breakfast card was not picked up from the door, which I did not mind.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
My stay was excellent! The staff were wonderful and the hotel itself is very well kept. The decor and amenities give off a really high-end vibe. We were pleasantly surprised to receive a room upgrade on check in. We also received a bottle of champagne after mentioning that it was the end of our honeymoon in the U.K. We ate at the restaurant associated with the hotel and the food was excellent. I can't thank the staff enough for what a good experience we had. It really made the end of our trip special. Hotel is in the financial district and is kinda out of the way on the weekends. Upside is cheap and good breakfast during the week for all the business folks. If you are feeling more spendy, the hotel restaurant is really good.
High level of service from well presented staff, comfortable accomodation and welcoming coffee louunge. Noisy baby (unregistered) through thin walls in the next room. Your staff were helpful and accomodating
The reception people, the room, and the breakfasts were all great. Location is a bit out of the way if you plan on spending lots of time around Mayfair or Knightsbridge, so I ended up spending a ton on taxi. There is subway right around the corner though; but my company wanted to avoid.
easy check-in, nice rooms terrible, over priced food... £20 for a sandwich! Also woken-up four times by the housekeeper in the morning.
The staff were very courteous and helpful. The interior is definitely a sight to see. The location was excellent. The free Wifi Internet service was poor, and there was no Internet service when hooked up directly to an ethernet cable.
excellent restaurant! highest quality Breakfastbuffet ever! great gym/spa stylish
The hotel was very modern and current which I liked and the staff were superb - very polite and couldn't do enought for me. Check in procedure - seemed a bit unorganised with the laptops and no real check in desk. The computers also kept breaking so staff had to go to a seperate room to activate room keys etc. Would prefer a traditional check in desk system.
I found the atmosphere at the Andaz to be very pleasant & relaxing. The majority of the staff were very convivial, efficient & well mannered. They couldn't do enough for you; particularly Sari in 1901 & the "head waiter" in Eastway on the Sat morning. We will definitely bereturning at some point.
Red headed receptionist let me wait 30 minutes to check in while I had a lomg flight send traveling with my 4 years old son who was sleeping on my shoulder then she forced to upgrade my room for a fee of 60 euro as an option to stay in the hotel otherwise the room is not good and won't fit us even though we said is ok I sleep with my son in a king size bed. Breakfast was ok but stuff spoke bearly English!!!
Geografic Situation near Train Station. Loudness of air condition
The breakfast was very good. Staff over-the-top friendly and eager to please. Room was quite basic and spartan, but very clean, comfortable and quiet. The ancient pipes whined like sad puppies every time I used the sink, but I got used to it!
Perfect location. Quiet. Excellent breakfast Restaurant closed at 4 pm
The Andaz is in a great location and near the Liverpool St. Underground station. It is very well maintained and the staff were very helpful and accommodating. There was also plenty of staff if you needed assistance or information.
The location is great, very close to the Underground, several train stations, and popular attractions. The front desk staff was excellent in handling our questions and requests. We needed to add a twin bed to our room for a 3rd guest, and they were very accommodating. The bells at St. Paul's Cathedral ring 24 hours a day, which makes it difficult for light sleepers. Fortunately the hotel can provide a noise machine if you ask.
Great location opposite St Pauls Cathedral. Easy accesss to Gatwick with City Thameslink station 2 min walk Bells of St Paul's every 15 min but if you stay close, what can you expect.
Excellent service, reasonable pricing. Smaller room.
Location was great. Right down the block from St Pauls, walk in one direction and there is the Tower Bridge, other way has the rest of the sights. Staff was incredible. We brought an infant, crib was set up and free. Forgot a power cord and they provided one. Room was a hotel room. Paid for the bigger room with kitchenette, not very exciting. Restaurant attached to hotel was great (dinner; did not have any other meals there). Very easy to get to from the airport (Gatwick). Link stop is across the street.
The staff were very friendly and helpful. The rooms were clean and had everything we needed. The guest lounge was lovely.
The room was very expensive compared to other hotels that are better and the walls were that thin we were up all night listening to our neighbours.
Location Quick registration process Access to public transport
Perfectly located for our venue. No Forex capabilities.
Staff was attentive, professional. Hotel was clean. Location was ok. The bed was very uncomfortable. Room was very small, had bare essentials, but was clean.
The excellent location (30 second from St. Paul's Cathedral and 2minutes from the tube station), the room and the kindness of the staff.
the hotel was very clean and comfortable and had all comforts needed. very enjoyable stay.
Ideal location in Central London at a reasonable price.
Public room space, sky tower lounge views. Underground garage. Small rooms, queen bed.
the room was very clean, attractive and quiet. the mattress was hard and very uncomfortable.
Nice hotel, great location, near the Tower Hill station Price is a bit expensive Room was with view to the roof of the lobby which isn't nice :-(
Excellent value for money. I requested some extras as a surprise for my fiance's birthday and everything was dealt with perfectly by customer services at the hotel. We were also offered an upgrade to an executive room for only £30 and had a fab view of the Tower of London. None
I asked for late checkout which was agreed and then a call to remind me one hour before. The call did not come and I was charged for an extra hour!
The location is steps away from Tower Bridge, Tower of London and the tube. The staff was friendly and professional. Property was clean. Service to the room was done well and timely. With London just outside the door, we did not eat at the hotel. Did have a drink and everything was fine. We were there for a four night stay so I thought we should have had a better view from the room but since we were out early and back late, I guess it did not matter as much with this stay. I would stay here again. Not much to dislike. It was a nice stay.
The hotel was in an ideal location for our recent trip to London.
The rooms were perfect with a gorgeous view, and the staff couldn't have been nicer. Highly recommend
One of the few hotels that actually had a pool and sauna etc. The view, unlike the website pictures I got the view of a building and railway line. I then learned that I had booked a standard room and not executive.
Great location for financial district and public transportation! The staff was helpful, especially when I arrived early morning for meetings.
Pleasant room Our room didnt have a particularly nice view.. Outlook underground/tube train. Room was quite small compared to usual double rooms which we have stayed in.
The location within the city was excellent. great views of the Tower and Bridge. Staff were very helpful and polite. I did expect a little more from its 5 star rating. the beds were not turned down at night and some items I ordered as room service were not cleared away until we checked out
It is a very clean hotel with onsite restaurants. I enjoyed the pool and spa. I had to walk through the lobby to get to the spa from my room because of the room location.
The staff were pleasant and it was nice to have access to a pool Pool could have been open longer hours and spa services were prohibitively high in price
Clean hotel, good facilities, nice rooms, good shower, upgraded for free upon arrival. Check in felt a little like they were still trying to "sell" something to you despite you already having booked the hotel.
Loved it ðŸ’ž
The staff are professional, warm and friendly. Location - wish it were closer to Victoria Train Station.
The staff were very helpful with everything we needed very nice hotel in a nice area. Close to the Tube.
We only stayed at the Threadneedles hotel for one night (Saturday night). We wished we would have stayed there during our entire stay in London. The May Fair Hotel (in the May Fair district) wasn't nearly as nice and/or personable. They really know how to threat a guest and exceeded our every expectation. Somewhat off the beaten path, but I'm now a firm believer that smaller boutique hotels are the way to go.
Exceptional staff, amenities and location. US plugs were a bonus.
Beautiful ckean room, with a great big bathroom (sepÃ¡rate deep tub and shower)
Location was perfect, comfort of a five star boutique hotel, fast service, front desk very helpful Room service only till 11pm I believe and no restaurant on Sunday evening. Not uncommon for London on a Sunday night as most hotel restaurants weren't open either and most local restaurant to were also closed. There were a couple of good alternatives
Very clean. Accessible. Not noisy. Bar has good food/drinks/dessert. Excellent breakfast!
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The hotel is beautiful and the rooms are very well appointed. The hotel is upgrading the heating system. We were mistakenly placed in a room that could not be heated to a reasonable temperature. It took multiple telephone calls before the manager was contacted and we were moved to another room.
This guest did not leave comments about this hotel.
Comfortable room, great location Matress was a little soft and springy. Starting to look a little worn inside the rooms themselves
The staff was eager to help us any way they could. They even obtained tickets to a football game for us after we heard it was sold out. The rooms were spotless, the towels were luxuriously thick, and the bed was extremely comfortable. We WILL be back! I wish we could have had a regular top sheet and light blanket on our bed instead of a down quilt ( at the beginning of September!) -- just too hot for that time of year.
Centrally located, luxury boutique hotel with excellent facilities. Housekeeping was fantastic. The rooms were spotless and always well stocked. Upgraded to a room which allowed us access to the Club Lounge. Lounge was a wonderful place to relax, unwind and grab a snack. Breakfast was delicious with plenty of choice. I would definitely stay at this hotel again.
Beds were amazingly comfy. Great location. Wonderful staff. Modern rooms. Would definitely stay again.
the beds were very nice
The hotel was clean and comfortable. The decor was beautiful and it was a pleasure to stay there.,.10/10. Would definately go again.
A consistent high standard is maintained that why we always stay here when visiting London. Nothing.
We liked the clean and uncluttered room, the large shower space and the comfortable roomy bed. The slow service on check-in (we were running late so needed a quick turnaround) and the fact that the television did not work and it took a member of staff over half an hour to come and fix it.
Large, clean rooms; good beds.
Room very comfortable, breakfast good, staff excellent. Nothing comes to mind
Bed was comfortable and the staff was very friendly and willing to help give directions and recommendations. Breakfast in hotel lobby was not that appetizing. I would recommend finding another spot for breakfast.
Convenient central location in City of London, near to Tower, river, transport etc Very poor value breakfasts - limited choice of cereal, 'toast' more like lukewarm bread
I felt I was being attended to at the hotel rather than just attending the Hotel Sound travelled between the rooms too easily.It wasn't a big issue for me but it was noticeable
Clean, modern hotel. Friendly staff and good location for range of attractions. Perfect for a busy weekend break.
Excellent standards. The cost of drinks, (£5 for a whisky), and the fact that when I came to pay the bill, a 12% service charge was added which I wasn't told about when I ordered.
All over wonderful stay. Friendly, helpful staff. Especially liked the purified fresh water and bottles near the elevator. Very close to pubs restaurants and transit.
Relatively cheap and accessible need more check out staff on in the morning.
Very clean and comfortable
The shower never drain. it was water all at your feet. The door was broken . It was hard to close. I thought the room was bigger but it wasn't. It had a moldy smell
Liked the location and the free latte in the lobby. Room was okay. Small but we'll organised and big enough for two. Window was overlooked by an office so had to keep the curtains closed. Bathroom was tiny and the shower was grimy - could do with a refresh.
There was nothing best about it! I found it to be a very average hotel and it does not deserve its 4 star status! On the arrival details pack it says that you can have a dvd in your room for free. Just ask reception. I was charged £50.00 for this free service.
proximity to business sector.. and the quietness at night.. no trouble sleeping also the service was available if required no
Location not too far from center London with good restaurants and bars across the street. Bed not confortable and tv positionned at a weird location far from the bed.
The wifi was very good. Rooms were clean. Close to transport. The bathroom was old for this quality of hotel. Too expensive.
Friendly staff. It is a very quiet location during the weekend, most shops and restaurants are closed. So we would not recommend this hotel for a weekend break.
Good location, lovely staff.
The comfort of the rooms and the location
I chose this hotel because of it's location which was ideal for distance from business premises. Whilst not an important issue - tv screen in bathroom did not work and ceiling appeared to have suffered from some sort of water damage which was not painted and still 'black'. Whilst I received a reduced rate on this occasion I do not believe that the normal tariff is value for money.
The room had some very nice features that show they took care in the design -- things like a soft-close toilet seat and a high-quality shower. The bar on the premises was great -- we arrived hours before our room was ready, and we were able to drink cider in the bar until could check in. We had a little chat with Rob and Laura who were working at the bar; they made us feel very welcome. The location is great, near the Tower of London and close to two Tube stations to make exploring the city easy. Wifi was also great, no complaints. It was a touch noisy. We heard a lot of clomp-clomp-clomp from the room above us -- not sure if he was just a heavy walker or if there was a breakdown in soundproofing. I also heard things like a baby crying at one point. That's really the only thing that keeps this from being a five-star review all the way round. There was also a little noise from outside on Saturday night, though I feel like that's expected in the heart of London at the weekend -- white-noise generator on my phone was enough to drown that out, but not so with the guy upstairs.
The room was brilliant and the breakfast was included and very nice - they even did a veggie english breakfast which really helped my hangover! We did have to wait a while to drop our bags off after checking out - but they were happy to look after them which was really useful
bath, tv, aircondition, tea, bathrobes, chocolate, big bed.... Very nice! The breakfast was too salty and they forgot to bring everything, but nice that it was free on saturdays. They couldn't call us a taxi, because of some problems. You loose a star when you can't call a cab.
There was a problem with the shower (water temperature regulator); The restaurant service (breakfast) could have been better
The friendly helpful staff and although in the city it was very relaxing environment. Nothing
Very comfortable room. Heating very responsive [during the big freeze]. The food was very disappointing - promising more than it lived up to. Also the room service menu too fancy - some simple sandwiches (toasted or otherwise) would have been lovely.
Quiet location and comfortable Poor breakfast service
I was very impressed by the large room and the facilities. Very convenient for the City with an excellent Restaurant and Bar within the Hotel
Good sized twin bedded room, well presented with no major complaints. Free wi-fi in both public areas and bedrooms. Excellent choice and range for breakfast and bar food was good supported by the usual quality of beers from Fullers. Service at breakfast very good. Minor things that are not untypical of most hotels these days. Heated towel rail did not work so we could not re-use towels as requested. Shaver socket did not work. Bulb in lamp standard broken (fixed within an hour). All things that routine checks by hotel staff should be picking up and rectifying before a guest arrives.
It is near to train and the Thames The relativily high price for breakfest. On most hotels it is included! I have been on you web afterwards and you write it is without breakfest but it could be more clear.
Very convenient location, closed to tube station.
Wonderful location, near the Tower Hill tube stop, and the National Rail, near the Thames, lots of food options, walk to anywhere. Room/bath clean and neat, spacious and modern. No issues, would stay here again!
good location next to tube station,also easy access to London sites.staff very helpful. Restaurant good value for evening meal.
Proximity to public transport and Tower Bridge. No air conditioning. Price for breakfast was what one would pay for a better hotel in the U.S.!!
very close to the tube
It was very convenent for my meeting the next day No
Friendly staff, quick check in, lovely clean quiet room.
Great bed, clean room & hotel, plentiful breakfast, staff very polite and professional, restaurant Bathroom too small
Convenient for Tower of London and the City. Ideal for a short city break. Staff all accomodating and helpful
Excellent eastern location. Clean, sparkling.
Room was well appointed. Bed was comfortable. I arrived very tired with sore feet after a day of work in the City which began straight from an overseas flight. I was given a room key that did not open my room, not because it became demagnetized, but because they gave me a key for a new type of lock while my room did not yet have the new lock installed. I went back down to the desk with all my luggage to have the room key re-issued. They proceeded to re-issue me with a second nonfunctioning key which I discovered after dragging everything back up to my room. At this point I did not to go down a second time, but called to have somebody come up and let me in my room. I was not thrilled. At the end of a very long and tiring day spending 20 to 30 minutes to get into your room is really not acceptable. Had someone called to apologize or send up a small drink or something I would have appreciated it.
Staff were very helpful in directing us and lending myself an umbrella for the evening - nice touch. Bed was extremely comfortable and windows were also soundproof as there was work going on in the street outside that we were barely aware of until leaving the room.
Excellent location for purpose of our stay. Very nice room and the bed was very comfortable. Poor breakfast service. Waited half an hour. Food not very hot. Our first breakfast on the Frdiay (26th) had to be returned because of a hair in the cooked food! Overall not a good breakfast experience at all.
The staff were all lovely, the room was beautiful and facilities in the room were excellent. The heating could not be adjusted so we were cold. The information in the room stated a set price breakfast was available but when we went down it was only available from a menu so very much more expensive.
Very friendly staff. Beautiful rooms. Small and personal, without compromises in confort and design. nothing
Recently opened, very clean, good bathroom with shower and bath. Good quality consumables and provisions. Staff very polite and helpful. Bar service and selection could be improved.
Very helpful staff, nice room with big bed and bathroom nice to have a shower and a bath. Dirty toilet which was a shame as the rest was very clean
Everything was great.
We really enjoyed it. We stayed Friday night. Very comfortable sleep. We'll use it again.
very friendly staff, hotel so clean. the area it was situated was so quite no other services near hand but tube station was near by.
The room was finished to a high standard and very comfortable
We stayed in the Tower Suite. Reasonably sized, nice comfortable bed, excellent Nespresso coffee machine, good quality fixtures and fittings in the bathroom. No bath tub. Hard to work out how to change the temperature to make the room warmer. Only 2 Nespresso coffee pods were made available, one being a decaffinated one. Not enough milk sachets. Room was also a little noisy. Didn't bother me so much but made it difficult for my husband to get to sleep.
Pleasant hotel with nice room Apart from being mislead - The street was very noisy late a night with people in the street and early every morning with delivery and rubbish trucks.
Excellent location close to the tube station The room was very hot even with the air conditioning on
the hotel far exceeded our expectations, staff were extremeley pleasant friendly and helpfulll and would definately stay again
Very nice look to the place, right near tower bridge, nicely stocked mini bar that was free. There was no public at reception. We had our phones but needed a set pc/laptop for a transactions we needed completed. asked on the first night, and each time we left the hotel about the laptop they have in the hotel. However they only had one, and it was with the same person for the whole of our trip. this meant that on the 3rd day with no internet access apart from our phones we had to go looking for an internet cafe. in a 4* hotel, with such a good reputation you really dont expect to have to do that.
This hotel is excellently situated around the corner from the Tower of London and public transport. Rooms are spacious, well designed with great facilities including a free mini bar. Staff are friendly and welcoming. Would definately recommend!
Very efficient and friendly reception staff. Hotel was beautifully decorated, clean and comfortable. None
We like the bath room and the free mini bar All of the underground station near the hotel were shut on the weekend beacuse of engineering work, so V. diffecult to treval
The room was very comfortable and clean. free mini bar water and soft drinks great idea. staff very helpful and knew about the local area.. I would stay here again. it is also in a quite area breakfast and meals were very good standard and a lovely bar down stairs. The restaurant is badly designed for winter as it has large sliding door that open out onto the street so as it was very wintry weather the restaurant was very cold.
Nice location. Not far from major attractions - minutes away from tower of London, and underground to Westminster doesn't take too long either - but far enough away from the tourist crowds when you want a quiet place to rest at night. The WiFi signals were weak in our room.