Hotéis em Nova York

Dirty bathrooms

clean and mid town so all the attraction you can cover by walk

breakfast was not included while we expected bed and breakfast

Staff and Bull and Bear.

Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.

Staff very nice. Room was clean and quite. Great location I would stay there again

The location was the only thing this place has going for it.

The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.

The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant

The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans

Cookies on arrival. Separate sleeping quarters with closing door, (bath is Jack and Jill so can shut bedroom, but kids can still use bath) fridge, safe, hairdryer, microwave. Extra bed is $25/night so asked for packnplay (free) and my 5-year-old slept in there. Had crib sheet and small blanket. You are smack dab in Times Square (can be very crowded right out the door, hold your kids tight). NQR train literally outside and uptown will drop you off at Bloomingdales. Or walk 2 avenues to 5th with shopping. on 17 th floor and very quiet. Could hear sirens at times, but never woke us up. Black out shades make is very dark and close by overlapping, so no need to rig it shut. AC gives off good white noise. Coffee cart right outside. Evergreen coffee shop around the corner and SUPER fast during weekdays. Bed was comfortable enough, but could still feel my husband turn.

No USB plugs. At first we had no towels. They brought towels up pretty quickly. Then I later realized there was a dirty bar of soap in the shower I asked to switch rooms, because I did not feel that this room was clean. They switched us to Hilton honors room immediately, which had free Wi-Fi for guests. This was reasonable compensation. The rooms could use a little repair. There was part of a sticker left on furniture, broken tile in the bathroom, wallpaper was coming up in the corners, curtain rod and was broken off the curtains in the window, fridge would freeze food . Nothing unexpected. We would stay there again.

Location was great, right in the moddle of Times Square with easy access to shows, many subway lines, Central Park and more. Hotel was spotless and roomy, esp for a NYC hotel. Would definitely stay again.

Could be a bit loud with all the honking taxis and construction outside

Location

After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.

Everything was clean and nicely decorated

Parking $70/day

Location is perfect, hotel is beautiful, clean and comfortable.

Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.

It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs!

Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.

We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.

staff was outstanding comfortable room, if small great location

older building with slow elevators :) small room (but it is Manhattan!)

Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.

clean helpful

I am used to complimentary breakfasts the buffet at $30 head was not that great! 0

Location

Very Old hotel and very expensive

The location was good.

The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.

The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!!

Cost of items were outrageous, but that is probably just New York, Time Square.

i loved the location

The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out .

The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.

The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.

minibar was loaded with choices

deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!

friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings

A comfortable place to sleep and a great location. It's akin to staying with a friend albeit one who charges you ~$300 per night.

Rooms are very small with noisy air conditioning

facilities such as a bar, library. Also very good atmosphere

poor air conditioning that kept breaking and the issue wasn't being addressed promptly

The staff was very nice. Several people went out of their way to be friendly and helpful.

Having to pay everyday for wifi is ridiculousz

Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.

The staff at this hotel were all amazing. Each one as helpful and friendly as the next. The hotel has a very nice bar/ restaurant attached. The bed was super comfy, amazing waterfall showers, and great room service menu as well. Super central to everything, shops, food, shows, transit.

Our AC broke over night, so we woke up to a huge puddle and part of the carpet was soaked from the AC leaking, but we we're checking out that day anyway and it was not anyone's fault.

Very compact room and compact environment

I loved the environment. It was very friendly and warm. My bed was comfortable and the bathroom was beautiful.

I wish the TV was in a better location and the iPad had more apps on it.

OUtstanding bar with great ambience

Room fairly small but still very comfortable

Staff was incredibly helpful and accomodating

The location is great! I didn't mind that the room was small because I was only there to sleep. The morning staff was super friendly and helpful.

The evening staff was rude and not as welcoming as the morning staff. I was a bit put off but again, just for the purpose of sleeping I didn't mind staying here.

Location

No elite services on weekends - $ charge to print out boarding pass - failed to clean room - front desk staff was not guest oriented - platinum member - will look for other hotels.

People at front desk were nice

The customer service at the view lounge was terrible. The lady that served us did not believe that we enter staying at the hotel and Saud very loud that the room number that we gave her did not exist and I showed her my key. She was very rude we felt embarrased.

The staff was very helpful when I told them that I left my wallet at home with my ID and credit cards... They contacted my fiancee via email to verify my identity and cheked me in. Very grateful, thank you!

Staff was very helpful. location is great. rooms are clean and beds comfortable. I would stay here again for sure.

Location was awesome, and we were upgraded to a deluxe room with sweet views. Definitely worth it.

Parking was confusion as address given online did not match where to valet park, which was awful because traffic around Time Square is insane sometimes.

Flexible with checkout, very helpful staff.

For the price, breakfast and internet should be included.

Huge room

Great location between 2 subway lines and a short walk to Penn station. Room was very large and clean. I would definitely stay here again.

Accessibility/ location, customer service

No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.

The room was ok, was not too happy with my experience here.

The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.

the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.

there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.

View of the east river.

Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.

Nice staff, comfortable mattress and linens, great shower, funky style and great location - walk to everything and close to subway

Ultra small bathroom sink and counter, A/C didn't cool the room below 72 even with the thermostat turned down to 60. Bed also on a platform, and corner of the base jutted out far enough that I whacked my shins on it to the point of heavy bruises - totally my fault but just beware!!

Nestled into a quieter part of Manhattan (or at least not as hopping as Times Square) the Roger feels like a bit of an oasis. The hotel did a great job of converting its rooms so they don't feel like an old apartment with a fresh coat of paint and an over-sized photo of old Chelsea. The lobby is pleasant, there is a small, intimate cafe on the landing and the rooms are well-appointed and comfortable. This was my first time and would stay again.

Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel.

A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.

Clean, Good location

Broken front door.

The room was nice and clean. It was close to Central Park and easy to get to the subway. The staff was very accommodating.

The walls were a little thin so you could hear people in the next room or in the hallway.

Location is great. Rooms are clean and big enough.

Beds are high and a bit nerve racking with small children.

Nothing but that we had to leave

The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent.

The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).

The rooms were cute. Not to small.

Stayed here for New Year's Eve. Wanted a bucket of ice for the room so my wife and I could keep a bottle of champagne cold. They actually charged us $5 for the bucket of ice. Not even Motel 6 charges for ice. Room was also very hot and a lot of noise from the street and hallway. Bed hard and uncomfortable.

Location is great - the art is amazing and the roof top terrace restaurant/ bar is top

Large

Thermostat didn't work so tbe temperature was 80 degrees all day. Couldn't call front desk BC phone didn't work. Old towels were in room

Location was perfect! They have a house car that can take you to the airport or pick you up. We had a king room that was beautifully decorated and so spacious. Would definitely stay here again.

There were a couple of spots that were stained on the shower curtain and on the down comforter. However, I never felt that these things weren't clean there were just some spots. The knobs on the shower were backwards and the facet was slanted so it was sometimes difficult to turn the shower off. This doesn't take away from the fact that the shower felt absolutely amazing!

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.