I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Restaurant service and yelp promos very good
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
Expensive Buffett breakfast. Expensive orange juice and coffee. Breakfast buffet tasted like it was out of a can. No selection for ala cartel for breakfast. No vegan selections. Extra charges for room service, 2 different charges. No bathtub/shower combo. Parking distance from hotel.
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Everyone was super nice. The place was goregous
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Parking is so expensive
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
Very nice place
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.
thy dont regard privacy :-@
The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.
Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury. Food and drinks were excessively pricey.
Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast. Lack of Refrigerator/Mini Bar and Safe in rooms.
location bathroom was poor
car for hire lack of choices for eating, shopping, sights
Conveinient, good quality, friendly
Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.
The convenience and price
lobby, localizacao quarto precise de reforma
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Valet parking staff was rude
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
Staff is friendly and effecient.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
I love everything about this hotel ,great staff great view beautiful hotel
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
Everything was perfect
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
The pool, corner room & breakfast. The parking situation upon arrival.
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
The reception staff were friendly, and the room looked nice. The room service is the worst I have ever experienced ! They come and don't change the sheets and never clean garbage and tissues if any is on the floor they leave it ! And once they left the cleaning stuff in our bathroom. I hated the room service so bad! And the complimentary water one day they put the other they don't ! It's just bad service
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
location, nice room, very comfortable parking was very expensive.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Very clean, staff was incredibly nice, free water bottles
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
the check in staff was rude
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
The 48$ parking fee is simply outrageous.
Look of hotel Location a bit far from things to do.
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Room was missing an iron
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
The gym has a nice view, and the shuttle was efficient. Small room.
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
Every single person starting from the shuttle driver at the airport , to the hotel reception to room service staff were all more than friendly and accommodating. Being a frequent international traveler I spend a lot of time in hotels around the world and the staff at the concourse left a great impression and am sure to be staying when I am passing thru Los angeles. Thank you Very satisfied guest Michelle bennett
The staffs were very helpful and the room are very need and comfortable to live in.
King size bed, big screen tv and at kayak price 100 less per day. 200 a good price per day.
Nothing I was over billed and nobody return my calls.
The bed was very comfortable I did not like that we could not crack open the window. There was no pool.
Overall experience/ patio
the marathon, the food
The hotel is very nice, in front has a metro station and a drugstore.Macy's is aside and there is a lot of options of cafeteria and dinners near of hotel. The wireless internet is very expensive!!!
We stayed at the Sheraton downtown to be within walking distance to a hockey game at Staples Centre. The hotel location was great for this. The hotel staff were very helpful and friendly. We stayed in a renovated room which was very nice. The Sheraton hotels always seem to have the most comfortable beds in any hotel. The bed was the most comfortable of all the hotels we stayed at during our week long vacation. Linens and towels were great as well. We did not like the fact that we had to pay for wifi. A hotel of this star rating and price should have complimentary wifi for guests, especially since it is located downtown and I presume there would be many guests there on business. We also found that when we attempted web access without wifi that there was little reception on the 21 floor, so we were without web access that day. Our room was located 2 doors away from the elevators which was noisy. The water pressure in the shower was quite terrible.
Would stay here again for a stay cation. Near all great restaurants. The lobby is gourgeous. Interesting tech for elevators.
I enjoyed the location of being downtown, with easy acess from the freeway. The staff particularly in the cafe was outstanding. I did not like the fact of not fully disclosing the cost per night for the room; Exam. the room was 115. plus tax. Great. Terrible, Occupany tax approximately $16. Parking, 28.00 per day. If one would have known those additional cost up front, one could have made additional accomodations. The money was not the object, the surprise element of not disclosing the true amount. I felt like this was a ploy of the unknown!Plus, I am approximately 6'3 and enjoy a bath tub. This room did not have a tub, instead a phobic shower that one could not litterally move around in. This was majorily dissappointing, however, hotel should be about comfort and convienece. Other than that, the Sheraton would do!
Nobody picks telephone at the reception. The front desk staff are either very few in number or they are not trained. I never got phone calls connected to my room inspite of calling the front desk manytimes. Due to this I had lots of problem.
Staff was nice super expensive. homeless people were lined up outside in tents
Convenient location to good food and attractions.
I liked the downtown location the price was good for that type of hotel. Free cookies at check in are nice but they didn't have any :( I watched some homeless person wipe their behind a block away on my arrival. The late night staff was grumpy and non-helpful.
Booked the hotel and got a confirmation email. When going to check in at 11:30 at night I was told I had no reservation. After being in the phone for an hour with customer service, I was told my reservation was actually in Wisconsin. WISCONSIN?! Thanks for making me stranded in downtown LA at midnight. I will never use this service again.
Everything costs $$
The hotel was clean. The staff was friendly and helpful. Cookies were unlimited. I would come back. NO POOL???? This is LA! 85 degree and NO Pool? Seriously? Also parking was crazy high! $35 a night to park at a hotel that I'M PAYING to stay at is just stupid. There should be complimentary parking. Ecspecially because they don't even guarantee your cars safely! What am i paying you for??
Bed and pillows were ok. Carpet was in good condition. Bath tub drain surrounded by rust. Sink had chips. Toilet paper was very scratchy.
Bathroom was uncomfortably small. Could not open door with someone standing at sink.
It was clean and the valets were fantastic! Food not that great, some friendly staff, some not. Very underwhelming.
$32 self parking ! Rooma not worth the price.
The hotel is extremely nice. The location is perfect in downtown. The staff members are friendly, helpful and are always there to assist. When we asked about a good place for breakfast they not only recommended a restaurant but took us there in the hotel limo. Our stay was super...! Bruce Having to leave.....
Staff was friendly Facilities need upkeeping. Toilet wouldn't flush & we were unable to switch the shower on.
Staff was ecellent Parking a little too expensive
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
Loved the location of this hotel. Service was great as well!
The mattresses were too old and lacked firmness.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Unique features with hip atmosphere. Very clean and location was great. I had to change the room because it was next to the gym. My bed kept vibrating every time someone was using the gym. Also, the floor near the door way was wet throughout my stay. I don't why though.
Loved the giant windows! Very clean and comfortable rooms Commissary is beautiful Allowed for a great taste of Koreatown The features at the hotel were overcrowded by people not staying there which made it hard to want to use them.
This hotel features an original gritty industrial loft ambiance. The scene and Pot restaurant are authentic homage to the character of the neighborhood, and the Commissary greenhouse restaurant is a unique and innovative concept. The pool area is a bit sparse and could use some prettying up / landscaping.
I really thought the staff was really nice and very helpful even with young kids it was a fun place to stay
The view was great. Comfortable beds. The look of the rooms/ hotel was hip. Helpful and friendly staff. Some of the fixtures in my room didn't function properly.
The Commisary staff, environment, and food were amazing. The room itself was well designed and had amazing views. Valet was quick and attentive. The elevators were slow and crowded. The brass handles in the shower were molded and rusty. The mattress was one of the worst I've slept on. The rooms were missing essentials like a coffee machine and toothpaste. I would have rather had both than the optional t-shirts for purchase.
Pet friendly Creative room layout Easy access to other LA areas without having to get on the highways Fun nightlife in hotel Convenience of a great restaurant and bar within the hoteli I had a leak through the ceiling of my shower for my entire visit. After several attempts to resolve the problem, the problem persisted causing the bathroom floor to constantly remain very wet.
Lived in K-town for 4 years and left 10 years ago. Even though area has changed a bit, love the area. Lots of GREAT restaurants, bars, nightlife. The hotel is trendy, urban and a great overall feel. I wish they had specials more often.
staff was nice bed was comfy didnt sleep all night because of the air filter in the room hadnt been cleaned since the hotel was open and got a bloody nose at 4am because the air was so stale, fan didnt work, etc. now am so sick because of it
- awesome staff! - awesome location - bar (Line bar & Break Room 86) - both popping places to check out; especially taking advantage of the location since its right under our rooms!
Everything about the line was excellent!!
Unique Place. Beds are comfortable - very interesting vibe - the staff was the greatest. Great Restaurant "Commissary" Very fun & unique. Rooms are way too loud with street traffic and club music noice! I'm sure if you get a higher floor it is better.,
pay for internet access? noisy - next to freeway
Comfortable, pretty clean, LOOKS luxurious, all the basic amenities , good location (but you still need a taxi or a car) expired elevator inspection certificates, decor and interior design is booshie - you can tell they threw some decor over the old hotel, small pool, not enough towels, expensive for price
Great bar and restaurants on site. Great little shop with excellent variety of food and drink options along with adorable gifts. Great room service - yummy breakfast! Good customer service. King size room was great with no issues. Only minor comment we could make would be the hotel elevators - seem to be under renovation which is hopefully a good thing as they were a bit shaky and scary with one half of the elevators completely out of service.
tHEY DID NOT HAVE MY RESERVATION BECAUSE ALTHOUGH I BOOKED IT IN kYAK THIS WAS ACTUALLY PROCESSED THROUGH A 3RD PARTY VENDOR . it took 45 minutes to get it straightened out.
The rooms were big as well as the bathrooms. The hotel itself was decorated nicely. When I was there, all but one elevator was broken and it would take 15 minutes or more for an elevator to come. There were lines of 20 people or more waiting on the elevator. It was awful. Also, valet is slow. The only parking is valet for $35/night which is fine, however it would take way too long to get your car. They weren't organized very well.
They sold my reservation and wanted me to stay in a Sheraton in Universal city putting me about an hour out with traffic and my appointment was at 530pm in downtown LA and 7am at the LA hotel the next morning. They blamed Kayak and stated that "you" sell reservations when open reservations don't exist. They took no blame or responsibility. I had to stay in another hotel near LA hotel because my appointment was at 7am there at LA hotel! I want my money back
It's cheaper than most LA Hotels. Have to pay for parking and wifi. They would allow guests to check in before me (my reservation). Have to check out at front desk.
This hotel is in transition and making an very honest effort to make it into a destination for all travelers. They are doing a good job. change takes time and with that. Elevators are not up to par and there is a feeling of being in a "remodel" but the staff is great and I would return without pause ATM was a real pain. Have to follow up with my bank because it did the entire transaction but for giving me my money. Parking being a separate charge is a miss too
Great price, service and convenience downtown. Very good breakfast. Moldy smell from A/C in our room. Expensive parking $40.
Room and bed were large and comfortable. The in-room coffee left something to be desired. The small packets of powdered creamer were barely enough for a small cup of coffee, even using both of them. And there were no glasses in the room . . just plastic cups.
Extremely not happy with my stay. The staff were the worst. Once we arrived they didn't open the door, the staff were talking together and ignore us. We took our bags by ourselves. We paid $35 for the valet parking per day and it wasn't worth the price at all. We have to wait for a long time to get the car. Also, the staff treated us very badly. If it's four stars hotel, they should have more sophisticated staff. Not worth the price. Not realistic in the reviews.
comfortable rooms cheap toilet paper lack of tea bags expensive parking did not receive a thank you or how was your stay at checkout
Restaurant great for breakfast; gym was GREAT! Room comfortable and decently appointed. Bathroom a bit Spartan
Close to everything downtown and very Good Breakfast. I felt the parking should have been included with price I spent on the room!
It was full of history and beautiful. Great location! The hotel and building itself was wonderful. Free breakfast. Parking is reasonably priced. Definitely going back again. Bed was slightly uncomfortable. TV was awkwardly placed and small.
The hotel and athletic club is perfect for quick business trips and relatively inexpensive last minute bookings. I'm considering joining the club after this stay.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Having to pay $25 for valet parking.
your "english"staff and all the architecture
Nothing beside the breakfast
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Everthing Lack of power outlets near bed. But had a wonderful time
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
The spa is very good and the heated pool. The brunch was also good.
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
the worst and dirty hotel i have been staying ever .. just awful stay ..
The hotel was gorgeous and all of the staff members were very kind and answered my questions straight forward without trouble. Check in and Check out was very easy. I had difficulty confirming over the phone two nights before my stay.
The door to the toilet in 837 creaked
Historical, well maintained, beautiful hotel! Slightly small rooms, fridge would be good in the room.
The stay was comfortable, the staff was friendly, and the bar was fun.
The hotel is beautiful. The Mezzanine rooms we used for our meetings were unbearably cold and made it hard to concentrate. I had to wear a jacket the entire time.
It is at a good location. The decor is in a classy old traditional style. It is associated with a lot of history. Maintenance does not match the class: A light did not work. It was not fixed upon notification. The guest information binder was missing.
Beautiful architecture, enjoyed all of the history around the hotel and the design. Also our upgrade to a suite! ;-) No room service after 11pm. fail.
The hotel staff was excellent and very nice. They were attentive and accomodating. The lobby and banquet rooms were beautiful. The common areas were a site to see. Great location for downtown. The rooms are run down and shabby. The rooms need a major updating. The furniture was old and worn. The bathrooms were small.The elevators were a nightmare!
The staff was very accommodating and the location was good. The tub in our bathroom was disgusting, needs to be changed out,
I enjoyed the history;the many photo's of celebrities ; the beautiful public areas and the restaurants .