It was terrible and confusing. You had to get a voucher every day and it was far away, so you had to walk with all your stuff very inconvenient. Thought it was crazy that you had to pay for wifi too
Restaurant service and yelp promos very good
I liked the view the room was ok wasn't what I was expecting (received a king instead of a double queen) Staff was very friendly -Wasn't aware of parking so I was charged twice for going in and out -Have to pay for WiFi (Not Free) -Paid for club level wasn't able to access the club room for breakfast or the horderves with my key card -Extra $20 to get a double queen when it was offered during reservation but wasn't able to select figured since there was 3 guest it would give me double queen (said king or double queen) -Wasn't Well Informed on anything during check in -Left disappointed
Booked on KAYAK mobile for $90 plus tax. Close to LAX - good for travelers spending the night. Check-in was efficient. Room was pretty big. Bed was comfortable. Seemed to be very clean. Stepped right onto the shuttle in the morning to go to LAX. The flipside of proximity to LAX is that you can hear jets taking off, although it wasn't loud enough to disturb me at all. It may have been bad luck, but I saw several hotels' shuttles come by twice or more before the Sheraton shuttle finally arrived to pick us up. Also the shuttle stalled out a couple of times on the way to the airport, leading to significant anxiety. Possibly may have also been just bad luck.
Location, wait staff, pool, weight room Smelly stain in hallway, pointed out to staff, nothing done. Gap between hall doors and floor results in noise and lost privacy.
My suite was very nice & clean. The staff where really friendly & very helpful LOVED IT!!
Staff made up different policy to extort money from confused scared woman. The received numerous calls from the booking agents and their parent company but they refused to honor the stated policy. The result, the hotel took all the cash off a woman who was traveling alone and had miss her flight due to an airline agent's mistake, Their actions forced a diabetic not to eat for over 14hrs.....
I like being able to see air traffic at LAX, so that's a plus for me. Others may not like the noise, but I don't mind it at all. The Club lounge on the 15th floor serves a decent breakfast, with a variety of breads and cereals, pastries and muffins, fruit, yogurt/fruit/granola parfaits, oatmeal, and drinks. The hotel has a room service robot that delivers small items that you may have forgotten or run out of (toothpaste, etc.) Water pressure in the shower on my 4+ stays has been far less than impressive. I can't say I've had to dance around to get wet, but it's almost there. The mattress and pillows are a bit soft for my taste, but I know I prefer a firm mattress and extremely firm pillows. Service in the hotel bar was the worst I've ever had when I was there earlier this week. They took a while to take our order (I was with a colleague), then brought me the wrong drink. They delivered my order (an ever-so-complicated quesadilla) 20 minutes later, and my colleague was still waiting on his medium-rare hamburger 45 minutes after ordering it. We did speak with a manager, who indicated that some changes had been made just that day and that the staff was adjusting. I may give the bar another chance, but if it's as bad as my last experience, it will be exactly that - my last experience.
Location and shuttle timeliness. I didn't appreciate being charged for valet when I never had a car parked at the hotel. And then making an attempt to get in touch with the finance department of the hotel was nearly impossible. I left messages and called repeatedly only to never receive a call back.
Parking is so expensive
Location, gym, bed, price.
Very clean, very close to the airport, workers were nice. No fridge in room. Parking is not free.
Everything sense I checked in the stuff was helpful and very nice I was there for my birthday weekend and they just made it awesome.
Very luxurious when walking in. Room looks clean but there was dust in bathroom and I saw fingernail inbeteen bed and nightstand. Phone was not plugged in and did not work
Everything was beautiful. From our rooms, it is worth upgrading. To the rotating lounge to get a full view of the city. There was something to do all over the hotel. We only left to go to the NBA game! Food, entertainment, night life. The Westin Bonaventure has it all. Wish Starbucks carries their normal breakfast items.
"Complementary" wi-fi wouldn't let me connect under any circumstances! Very frustrating when traveling for business and connectivity is an essential need!!!
Very beautiful, cool building. Room was very comfortable. Great view of the city. Not really near any tourist locations.
Cool building, nice facilities. The view is amazing and the location is a short ride to good food areas like Little Tokyo. Bathroom was tiny, there was a small piece of gum stuck on the carpet in my room.
Views were perfect, great dining, walking distance toetro Can be confusing when walking around, a little pricey on the breakfast, but the food was great,
Conveinient, good quality, friendly
thy dont regard privacy :-@
car for hire lack of choices for eating, shopping, sights
Stayed overnight before flying back to uk after touring Ca. Excellent accommodation, used gym and pool, good food, comfortable room and despite being close to airport little noise in room. Prompt service and no problems with shuttle to and from airport.
location bathroom was poor
lobby, localizacao quarto precise de reforma
The convenience and price
Very clean, comfortable rooms; pictures on Internet do not do the hotel justice; would definitely recommend this hotel for it's comfort and luxury. Food and drinks were excessively pricey.
The staff were very polite and professional and were kind enough to offer a discounted rate for late checkout.
Location was just by lax, perfect view of aircraft taking off and landing, hertz rental desk with check-in desk, breakfast in bed Had to arrange connecting rooms setup for my daughter seperately on the day of check-in - would prefer to do this in advance with the online booking.
Very comfortable hotel close to all transport. Excellent service in the dining rooms. Excellent buffet breakfast. Lack of Refrigerator/Mini Bar and Safe in rooms.
The bed too soft & too noise
Love that the hotel has beautiful lush grounds to walk around. Very pleasant staff and clean rooms. We were given a room at the Villa Clara and while a gorgeous building, our dbl beds were too short and made for an uncomfortable nights sleep.
Fantastic place. History and luxury
Beautiful grounds! For the price, things didn't seem up to par. Our room wasn't super clean... chair had food stains. Ice room was very dirty and old. Lots of construction around pool area. Room was okay. Bathroom was nicer than the room. Paint, wallpaper, etc. around the hotel need to be updated and cleaned.
The hotel is a gem in setting and appearance. The staff exceptionally courteous and helpful. The restaurant and bars amazing My particular room, 1702 needed a slight furniture update, and oddly was short a breakfast order door hang tag and the second day I received no bottled water replacement.
the Concierge level that I upgraded to as well as the staff!
Lovely grounds and common areas There were no blankets for extra bed.
Older property that has charm, but for a 5 star hotel the hotel staff falls short of offering a 5 star experience. In addition, because rooms are older, it's hard to find an easily accessible electricity plug to charge your phone at night. In fact, the only one I could find was in the bathroom.
Liked everything! Especially the complimentary shuttle service.
Beautiful hotel! Staff very friendly and helpful Expensive... We ordered room service late one night and didn't get half of it because they had ran out, but no phone call was made to us or given the opportunity to order something else.
Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
The pool, corner room & breakfast. The parking situation upon arrival.
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Everything was perfect
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
Make sure you look at the room beforehand. It was TINY.
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
Staff was stiff
Bed Cleanlinnes Bed Price
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Place is getting tired. Needs a refresh in the rooms
Very clean and elegant
Room very quiet, clean Parking expensive and difficult to access
Location is great, staff were nice Bedding was inferior, restaurant was overwhelmed,
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
This was my first time staying here in years. The room was comfortable and clean. We were in a new renovated room and floor, which enhanced our stay. Norman at the restaurant was great - very attentive and accommodating. The hotel is centrally located and their shuttle/car service was very convenient (they"ll drop and/or pick up within a 3 mile area). I found the rate we paid was excessive compared to the rates I have seen for this hotel in the past.
Modest accommodations Nothing special for price
I loved it. Don't like how pricey it was for one night but overall it was a good experience. The only downfall was the shower because theres no rail for the water to not get out of the shower! So water gets everywhere!
No towel racks in the bathroom
I really enjoyed my stay. The staff was friendly and caring. When I checked in, I was talking with the front desk and i told her about my crazy travel day with canceled flights, she said I would like to buy you a drink. She called the bar and told them I would be down and the first drink, no matter what is on the house. Overall great place to stay if your working in Pasadena, Glendale, and Burbank areas. I had a great stay.
The parking fair is charged on the card you leave on file. Self Peking however you are required to pay 18 dollars a day. Not a way we wanted to spend our honeymoon
The hotel is in a good location, right off the freeway. The room was nice and big, and breakfast was quite good.
Restaurant was great Charge for parking
Very convinient hotel, close to Universal Studios, close to lots of shops and restaurants. Very accomodating staff. We will for sure be back. Just the parking fee.
It was very clean and the bed was incredibly comfortable. The television was nice too. The coffee was delicious. The fact that I was given a room next to testosterone fueled college athletes. They were extremely rowdy, yelling in the halls and slamming doors. The guys in the room directly next to mine kept yelling so loud, it was as if though in the room with me. I was a little worried at first thinking they were arguing and that it would escalate. Luckily, it didn't go further than yelling and slamming doors.
The location was perfect for our visit to the area and the comfort of the hotel. Having to pay $19.00 per day for parking.
EXTREMELY convenient location (near the freeway, Trader Joe's, gas station, and Walgreens), with plenty of great dining options nearby. Crab Boil Ave. and Porto's Bakery & Cafe were my favorite.
Clean rooms and comfortable bed. Friendly front service. Gift/snack shop located near lobby. $19 a night to park in their garage & the parking spots are for small compact cars. The walls are thin and our room was across from the ice machine. Needless to say but I got little sleep the one night I spent there. For a Hilton I expected much more.
I was super impressed by the staff at the Hotel. Can't think of anything
The customer service was amazing. We had an amazing time on our trip. We'll definitely be back.
Loved the comfortable bed, friendliness of staff, and especially the convenient courtesy car! While I normally use Lyft or Uber, I actually found the courtesy car faster and the drivers more knowledgable about the area. I tried both Lyft and Uber and both drivers took long and got lost. If you are here on business, the courtesy car is the way to go, especially as the drivers know the area well, especially the places you need to get to quickly for work. Lack of spa facilities. I booked a facial with the Omni Spa expecting there to be actual spa facilities since the price of a facial was as high as any resort spa (sauna, steam room, jacuzzi, waiting room with tea and snacks) but there was none of that. I went down early to the spa area and was told to just come a few minutes before my appointment (there is no where to really hang out for an extended period). The pool outside was uninviting as it was drizzling. And there was just the fitness room down there and a small waiting area for the spa treatment rooms. The facial was very good, but I was just surprised/disappointed with the "spa" area.
The 48$ parking fee is simply outrageous.
Clean facilities. 1. Entrance loop is too narrow with too few valet workers. If they pull up your car, you will be at the back of the loop. You have to wait for half a dozen cars in front of you before you can exit! 2. Extremely uncomfortable beds that offer no support. 3. Staff manages tasks does not offer service level befitting the price of the hotel.
the check in staff was rude
Super comfortable beds, room was very clean and nice. Great deal for such a great room!
Cleanliness, the staff, facilities, bar, restaurant, the location! Mostly great experience! A couple of odd related employee related service issues but no big deal!
Comfortable, quiet, accommodating, responsive, beautiful, safe Interactive and professionl staff Many shopping and dining amenities within easy walking distance A fantastic stay
Nice lobby, location, staff. Ordered room service, burger was pretty good. Felt like I was in a clean place. It was a bit too expensive. There's not much to do near by. Valet was ridiculously priced. And yeah that's all..
Look of hotel Location a bit far from things to do.
Location of hotel for what I wanted was good. Disappointed to pay for a 4 star hotel and get a 3 star room. I was at the omni for a meeting and extended my stay over the weekend. I was moved to a lower quality room and paid current hotel rates. David
Loved my stay at the Omni, it is one of my favorite hotels. I really want to continue to see all the different locations! I can't think of anything! Incredible stay.
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live! The mattress was a little firm for my liking, but the bedding was exceptional!
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Staff is friendly and effecient.
The location was convenient to the end purpose of our stay. The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Valet parking staff was rude
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here. A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
The room was nice and bed was comfortable. The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
I love everything about this hotel ,great staff great view beautiful hotel
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner. Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
The place was extremely nice and well done. The accommodations were comfortable and nice. I purposefully told the attendant I would be leaving early and my guest will be staying until check out. She said she would make a note and one was not made. So then my friend was harassed and accused and made to feel like a criminal when he tried to get in the room and the key did not work. His belongings were held hostage while he was interrogated.
Staff was phenomenal. Very friendly and answered all of our questions. This was fromthe front desk to the cleaning ladies. Great place to stay. Our room was also one of the quietest that my wife and i have ever stayed in. The only negative was the construction but it's a remodel. Didn't hold that against them.
Juan in the bar was great. Got us food when we needed it and he was very pleasant, helpful and friendly. He should be commended for a job well done. He went out of his way to help us.
Long term parking is next door. Major construction of hotel going on. Met by Security on the way to our room- apparently it it had been trashed by the previous guest and not cleaned. Why would you check us into that room? Dark roast coffee only- most hotels offer a medium.
The renovated room , with modern details. The type of window of the room 722 is old and doesn't match with the renovated room.
The gym has a nice view, and the shuttle was efficient. Small room.
Room was missing an iron
Loved the view of planes. Need more handicap spots for parking. Bathroom a little adted
The room was gorgeous, the lighting and furniture was very sleek and modern. The room I was in also had a 60"+ Tv which made for a great way to catch the end of the Sunday night football game in solitude. The room and hotel are great. However there was a $250 deposit on the room, this wasn't an issue for me, though I can see this being an issue for travelers not being financially prepared.
Clean, quiet. Just coming off a red eye with my wife and kids for a few extra hours of sleep during our layover; the decor was a bit over the top and certainly not what we expected from a Hyatt Regency. Weird 1950's lighting. Limited bathroom privacy. The whole room felt like a spaceship. This property shouldn't be a Hyatt Regency; it felt more like a W or an edgier brand. Hyatt Regency at other properties feels classier; this was too modern and hip for a family running on fumes.
Location go LAX. Accommodated late check out. Overnight parking seemed a bit expensive. Cleaning staff came in multiple times with the do not disturb sign out.
The room was nicely updated. Hotel is under construction. The construction noise started at 8am. The staff was unable to compensate me because I booked the hotel through KAYAK.
As soon as we stepped out of the car we were treated with such surprising care. The man at valet, Ever (that's his name- EVER, how cute is that?) was so nice that my fiancée and I looked at each other and just shook our heads and laughed. We weren't used to customer service like this. We went to check in early, 1pm, and Melanie at the front desk was able to upgrade us to a corner suite! The entire staff was so professional but without being too stuffy. The hotel was beyond our expectations. Not a big deal but there was one little Q-tip outside our room for our stay. We kind of joked that they gave us the Q-tip suite. We also couldn't find coffee in the morning inside the hotel. We had our coffee maker in the room but needed more and didn't want to pay $15 for a pot of coffee at the restaurant.
The staff was great. It was right in the middle of Hollywood, nice and clean. Loved the shopping connected to it.
Loved the location of this hotel. Service was great as well!
The mattresses were too old and lacked firmness.
IT WAS OUR FIRST TIME TO CALIFORNIA FOR MY WIFE AND I ,WE WERE VERY IMPRESSED WITH THE HOTEL .HOW SPOTLESS EVERYTHING WAS.THE MEN IN THE CONCEIER DESK CHRIS,AND NINO WHERE VERY HELPFUL.THE BUFFET BREAKFEAST WAS THE BEST.
The staff was amazing!! So helpful! The rooms were very comfortable!! The beds were great!! We had a room with a view, and it was fantastic. The one big thing that I didn't like was, that there was no fridge in the room. We asked for one and got one for a small charge. The other only thing I didn't like was, that there was no microwave in the room.
Staff was ecellent Parking a little too expensive
Full service, location. I booked and paid for a Deluxe King Room with view of Hollywood sign. I received a room near the elevators with a constant machine and elevator running noise. I asked to be moved and was told someone would be right up and after 10 minutes I grew tired of waiting and went down to the front desk. This was already 11PM. I was taken to a new room that had an adjoining door with a party going on in the adjacent room. I asked to be moved AGAIN, eventually to a room with queen bed. The beds were too soft for my taste. There was a curly hair on the soap dish in the shower. I will never stay there again.
The hotel was located in a perfect location. I was close to everything I wanted to be near. The pool and other facilities was the best. The room was also very cozy.
The staff were very friendly, and helpful when I checked in. Rooms were comfortable and clean. The mini-bar key didn't work, and it would've been nice to have a fridge to keep some drinks in the fridge, but I didn't inquire with the staff, and I assume they would've rectified that for me if I had. Nice and central, so traveling for business doesn't mean limited options for food and amenities.
Hotel was beautiful! Staff was friendly and attentive. Location was fantastic! Our room had a phenomenal view of the Hollywood sign. Pool was gorgeous. All in all, it was the best experience we could have hoped for on our first trip to Tinseltown.
Comfortable, friendly staff and great food
The room, the bed, pillows, shower, and the size of the safe. The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.
Everything was stunning. It's a nice hotel surrounded by greenery and a very friendly staff. The rooms were clean and warm. What was nice was that you could walk to whatever you needed and it was all at most a 30 minute walk away. My friends and I went to universal via their trolly and walked home. It was a very plesant experience. The pillows went flat really fast.
Great hotel would stay again.
The room was nice. Bed was comfortable. Lots of walking. No valet when I arrived. Self parked - walked to check in - given a parking pass to put in my windshield - walked back to parking lot - back to lobby then out to one of the furthest building on the property. Lots of kids running around. Outdoor or non-airconditioned hallways made for what seemed like a long trip on a hot day. The staff at the check in desk were not busy (I was the only customer at the time) but they didn't bother to tell me there was parking closer to my room.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
Convenient location to Universal and other Hollywood landmarks. Wait staff, rude. Front desk, not helpful. I would not stay here again nor recommend others based off the customer service alone.
The bright, open property is contemporary and quiet. The pool area is large, organized and clean. After driving by twice, we finally realized that BG on a building behind a driveway sign advertising a restaurant was the hotel. Pulled up to check in & unload but was whished away by the valet to move the car. Handed him the keys to move it but he declined...kept insisting I move the car to a lot then check in, go back to the lot to get the luggage then I had to move the car to the overnight lot...all because the trolley shuttle was due anytime. This was how our stay began. The resev. request and 2 calls for a ground floor unit went unheard. 7th floor near the 101 freeway & all the freeway noise. No iron/board in the room & waited over 30 mins to get one that was broken. Print your airline boarding pass.... $5.95 per 5 mins. Really? I addressed each concern with the attentive front desk. They waived the parking fee and asked that we please stay & not go elsewhere.
From LAX took the super shuttle to the hotel. Room was ready hours before expected check in. Reason for stay was for business conference at Universal Studios. We took the courtesy shuttle both days to Universal in the morning. Upon check out, Terene at the front desk was so helpful in arranging a rental car and checking prices. Would definitely stay there again. My only complaint was I wanted room service from the kids menu and they wouldn't let me because I wasn't under 12.
Staff Noise Fans Tiny balcony Price
Lovely orange color, romantic atmosphere, clean room
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
Great location, great amenities, friendly staff. Its a bit pricey, but if you have the money, i highly suggest booking the hotel
My husband and I stayed at Lux after the concert at Staple Center. The hotel is right across the street from Staple Center. There are lots of restaurants close by too. The front desk could not find our reservation but I was lucky to have print out with me. Then, we had to wait until after 3.45 pm. to check-in. I wonder if the hotel don't have enough housekeepers .
One day parking for $44 is just insanely expensive as you can get all day parking for $10 with 5 mins walk.
From the first day we came, the staff was very friendly and helpful with all our needs. Our dogs were given a warm welcome and the front desk accommodated us with recommendations on where to shop and walk our animals. We will always come back here in the luxury hotel for its staff and location. We liked our views, location,staff and walk friendly property.
Staff was very friendly and helpful. I felt well taken care of. Hotel is conveniently located to Nokia Theatre/LA Live and a ton of great restaurants! Rooms were clean, comfortable, and nicely detailed. AC is a little noisy.
Friendly staff and spacious rooms. Asked for early check-in and they were able to accommodate the request. I would recommend this hotel to anyone staying in the downtown LA area. AC was noisy
Staff - very friendly. Rooms clean. Having to pay $88.00 parking for 2 days. The light feature about having to put activate with my room key.
Very clean, staff was incredibly nice, free water bottles
Room was spacious and clean with a great view overlooking Nokia Live. It was ready when promised and the staff was very accommodating.
location, nice room, very comfortable parking was very expensive.
The reception staff were friendly, and the room looked nice. The room service is the worst I have ever experienced ! They come and don't change the sheets and never clean garbage and tissues if any is on the floor they leave it ! And once they left the cleaning stuff in our bathroom. I hated the room service so bad! And the complimentary water one day they put the other they don't ! It's just bad service
Misinformed about parking. Was told it was free upon check-in and ended up getting a bill for $44 upon check-out. Manager said there was nothing they could do.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Friendly, quick check in, comfortable room, good size room. Dirty linen, cheap toilet paper, did not live up to expectation based on name of hotel, airport shuttle very behind schedule of advertised "every 15 minutes".
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
Having to pay $25 for valet parking.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
The pizza and craft beer were excellent. Sushi and many other food options were available.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Bathroom was uncomfortably small. Could not open door with someone standing at sink.
The hotel was clean. The staff was friendly and helpful. Cookies were unlimited. I would come back. NO POOL???? This is LA! 85 degree and NO Pool? Seriously? Also parking was crazy high! $35 a night to park at a hotel that I'M PAYING to stay at is just stupid. There should be complimentary parking. Ecspecially because they don't even guarantee your cars safely! What am i paying you for??
Parking too expensive. Wish breakfast was included at the price paid for hotel.
I liked the downtown location the price was good for that type of hotel. Free cookies at check in are nice but they didn't have any :( I watched some homeless person wipe their behind a block away on my arrival. The late night staff was grumpy and non-helpful.
Staff was friendly Facilities need upkeeping. Toilet wouldn't flush & we were unable to switch the shower on.
$32 self parking ! Rooma not worth the price.
Everything costs $$
Convenient location to good food and attractions.
Booked the hotel and got a confirmation email. When going to check in at 11:30 at night I was told I had no reservation. After being in the phone for an hour with customer service, I was told my reservation was actually in Wisconsin. WISCONSIN?! Thanks for making me stranded in downtown LA at midnight. I will never use this service again.
It was clean and the valets were fantastic! Food not that great, some friendly staff, some not. Very underwhelming.
Staff was nice super expensive. homeless people were lined up outside in tents
Bed and pillows were ok. Carpet was in good condition. Bath tub drain surrounded by rust. Sink had chips. Toilet paper was very scratchy.
everything besides the noise i stay at this place alot and most rooms i've been to are subject to alot of construction noise. such a bummer....
Hotel itself is beautiful, rooftop bar is pretty cool, attached to wonderful Theater. Looks like a broke New York hipster's studio apartment. All unfinished concrete and the bed looks and feels like a futon. Parking is an extra $38. Only stayed here for convenience to theater. Absurd for the price.
The restaurant was great. The beds and linens comfy. City feel is exciting. If you have an eastern facing room I hope you are a morning person.
Great place. I like the Ace. Cool rooftop bar. My only hang-up is that there was some serious construction outside. I would have liked to have known this ahead of time. I'll definitely go back after the construction is finished.
Delivered stylish service and amenities without sacrificing the professionalism of a traditional hotel. Downstairs restaurant particularly good. No closing door on bathroom is highly awkward. Not cute if someone joins you in your room.
love the food and the staff here! room was clean and efficient! The room was small for the price, and the hallways need new carpet already, also the common area walls could use some fresh paint. Not a deal breaker, but for $300 a night these items should be relatively perfect.
The spa is very good and the heated pool. The brunch was also good.
Everthing Lack of power outlets near bed. But had a wonderful time
Interior decorations, bartenders, the lady at Altitude that walked my friends and I to the daybeds, and the drinks Customer service, mixing up the reservations, the room smelling like cigarette smoke after have it serviced, luggage bags were not delivered until after 3 hours of checking in, and the hand held shower head would leak water when the dial to only have the shower head was on.
Excellent experience, very welcoming staff with good attention to detail, well located and very good in-house dining options. Interesting designs used throughout the hotel.
Very nice room. Great facilities. Terribly overpriced. Nothing is included in the base price. The fact that the room was well over $400 a night one would imagine that the wifi and breakfast ought to be included. The bar and restaurant are also too expensive for what they offer in terms of quality and choice.
your "english"staff and all the architecture
excellent service and concierge. great pool. fantastic restaurant and brunch. cool rooms
Nothing beside the breakfast
Exceptional and very relaxed service, not at all in your face but everything was possible! The most comfortable bed I have ever slept in and for LA the room was exceptionaly quite. All in all my best hotel experience in USA!
great room, space, and vibe Man in front questioned if I parked inside or not even after I told him I'm moving my car. I parked outside instead. I was also charged inappropriately for the parking
Check in was fast and easy, afternoon reception was nice: glass of wine and a snack. Free breakfast was great, so easy to go downstairs and get a bite to eat, I'm let station, bacon, eggs, fruit, cereal.. very complete breakfast with lots of seating. The room was also very clean, we had a view of the lobby but it was fine. The beds were super comfy and bathroom was large and clean. Location was easy to find and right off the freeway exit and 10 min from universal studios. The parking was $14 a day which is a little steep in my opinion. The power went out for about 10 min, but the elevators were out of service for 2 hours until one elevator was back in service, which made it difficult to take the luggage down. Other than that great hotel.
Large, inviting hotel with friendly staff and amenities to make this a comfortable place to stay for several nights. Filling, excellent breakfast. In-room wifi and manager's cocktail hour. Loads of parking under the hotel--with plenty of space! The two rooms feel separate---two TVs. This would work well for families I imagine. This will be the hotel I use when I return to Glendale.
Location, staff, everything the hotel had to offer! One morning the power went out and we had to go down 12 flights of stairs to get breakfast, then back up 12 flights and back down again to start our day.
Paying for parking
Absolutely nothing. I couldn't wait to get outta that hotel. Everything. The staff-rude, non-friendly. Poor customer service skills, Experienced BED BUGS in the rooms, Rooms were not cleaned, Food on the floor-scattered- from previous customer, Toilets had urine & pubic hair all over, sink had toothpaste markings from others, Stains & Water damage on the walls--felt like a motel 6!! Not Embassey Suites at $200+/night!! Then having to fight for what's right to please the customer after horrible vacation experience. Ruined everything. Will never stay here again.
The hotel is within walking distance to shopping and dining. The hotel is also in great location for many sites and activities (beaches, Hollywood, Universal Studioy, etc.). Embassy as usual has the best breakfasts. I wish the parking was free but when in Rome........ There was really nothing I didn't like about this hotel.