Hotéis em Londres perto de Kensington Gardens

Prós: The staff was extremely friendly

Prós: Very professional hotel - a very business feel. Staff great, all good.

Contras: I don't know why English hotels do stays without breakfast ! Look at how the Irish hotels do it. Adding breakfast at 30 pounds is a real turn off ! No buffet breakfast in the world could cost that to supply? Maybe look at this to be a little different.

Prós: Location was convenient and staff were really nice.

Contras: Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.

Prós: Friendly, polite and attentive staff Lovely corner room with great facilities and fabulous views In dining room service was really nice Great location I had emailed in advance that we were celebrating a special occasion When we walked into our room, there were balloons and a Birthday cake prepared by the Hotel, a lovely touch to our stay Thank you Royal Lancaster x

Contras: Nothing

Contras: I have never written a bad review before mostly because, even if we have had minor complaints, if the staff are nice I try to stay positive. But unfortunately our experience with the staff at this hotel was incredibly upsetting which I think people should be aware of. When had reserved 2 rooms, one for my parents and one for myself and my husband. Due to a family emergency my husband was unable to make it the first night and I was going to have to go home the second night. When checking in the women at the front desk were unwilling to refund the cost for the one room for the second night saying they had a very strict cancellation policy, which, ok, I can understand. But then my parents asked that we be given rooms closer to each other as I would be by myself that night. My parents had paid more for a room on a higher floor, so the staff told us that in order to put us closer together, they would have to move both rooms to a lower floor. However, they required my parents to still pay the cost of the higher room.... so they downgraded them but made them pay the same cost. It got worse from there... as it was late, we asked if there was a place to eat in the hotel and we were told to go the the Thai restaurant upstairs who did not have any room, then we were told to go the the restaurant on the first floor who initially told us that there was no room without a reservation, but then when we looked into the restaurant and saw more than one open table they did seat us. At this point, after having been very polite, my father understandably lost his temper at the manager. When I tried to calm the situation down and tell her that we were just very frustrated that they were not willing to work with us at all on our situation, she said that I should understand that the hotel would loose money if they couldn't sell the room on the higher floor...

Prós: Staff very friendly

Contras: Nothing

Prós: Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable

Prós: Room was small but very nice over all.

Prós: 1. Location is amazing. 5 min on foot from Paddington Starion (Heathrow express stop, 2 underground stations nearby, Hyde Park is 7 min away.) A lot of shops and restaurants around. 2. Very good room quality. Everything is new, nice and convenient. The bed is very comfortable.

Contras: 1. I had a club room and it was really small for a hotel of such category. I have asked about the difference between club and standard rooms and was answered that the standard is even smaller. Can't imagine how 2 persons can fit in it. The second difference is 0.375 bottle of Chilis red wine, 2 cans of soft drinks and 2 apples. For the whole period of stay. Nothing more. 2. The ceiling in my room on the 4th floor was very law. If you suffer from claustrophobia choose another floor ) Don't choose rooms which start from 8 - they are in the basement. 3. It was cold in the room and blew from the window. (December) The room is heated only by aircon. So when you leave the room the power is switched off and no heating at all. Therefore when you return it is really cold. You have to wait for at least half an hour so that the room warms up. Very uncomfortable. 4. Only one receptionist to check in/check out. and the hotel is not very small. So I had to wait in a queue. 5. Spa and gym are jokes. Look at the pictures. The spa is a big bubble bath, and the gym is small even for 1 person. 6. Breakfast. Interesting story. Generally, the choice is quite good but you have to be aware of it. If you don't ask nobody will explain to you what do they have. There is a breakfast menu from which you can't understand anything. The choice in the buffet table is quite modest so you always have to ask. cooked eggs -ask, jam and honey - ask, salmon - ask. 7. No business centre in the hotel.

Prós: the staff

Contras: the size of the room, the size of the gym which was 3.5 m by 2.7 m becuase I measured it myself; a total joke

Prós: The room was very clean and comfortable. The location was great. All the staff was very helpful and friendly. The spa was lovely.

Contras: There is only one small lift. The rooms are rather small.

Prós: The team at the Chilworth were welcoming and lovely, they went the extra mile for my daughter 18th birthday and nothing was to much trouble. I can’t thank them enough for making my daughter birthday an extra special one. Elise has flowers, decorations, bubbly and a special pancake made for her at breakfast!! She was overwhelmed with how lovely it was. Thank you so much to the reception team and the concierge for making us feel at ease. Sarah and Elise xxx

Contras: The room was small as I was in the single room it did meet all requirements. Although I would of loved a bath after a long day of walking, but did the job and had everything else I needed.

Prós: location for my needs

Contras: would like a lounge or bar .. for women alone this is a bonus.

Prós: Friendly, helpful staff. Nice, quiet location less than a 5 minute walk from Paddington Station

Contras: Perhaps the smallest hotel room I've ever stayed in, in the basement, no windows and no cellular service (although reasonably appointed and a nice, but very small, bathroom)

Prós: Location and availability on site as we booked it instead of other cancelled hote the same day

Contras: Room on the top floor, the window was hided almost all by a wall..

Prós: room is crazy small. Could not even take the chair under the table out to seat as it was too close to the bedroom. Could not open the luggage if not on the bed. One of the 2 main lights was not working.

Prós: The staff were very nice, and even when I ran out of orange juice, they made fresh ones. They offered to accompany to us to our rooms The room was excellent and I would stay again

Contras: From the jacuzzi, the receptionist for the spa sat 1 meter away. Still a good tub tho unfortunately the steam room was not working while we stayed The gym, was a treadmill in a room No corn sausages, need to offer veggie alternative.

Prós: Location

Contras: Room was tiny

Prós: Everything was perfect.

Contras: Nothing

Prós: Cozy private and location

Prós: Good location, staff helpful.

Contras: Problem is they don’t clean your room or the bathroom at all during your entire stay! It’s a bit too “vost conscious, given it is not a value stay. This is OK but they need to do more. Example; They don’t clear out your garbage and if they offer a kitchenette, then they should have a few more amenities such as providing kitchen towels and more bins in the room!

Prós: Convenient location

Contras: It needs updating especially the bathrooms carpets are dirty

Prós: The flat was nice but other Deluxes are much Better

Contras: Flat decir outdated

Prós: Great location. Close to Gloucester tube station, bus lines, supermarkets (Waitrose & Tesco Express 5 mins away), Starbucks, and many restaurants nearby. Citadines provides coffee machine & water dispenser at lobby - super convenient!

Contras: Room was too small for 3 persons. Once we had the sofa bed open, there were hardly space for our suitcases. Housekeeping provided once a week only - chargeable if required one before that. Found the 1 week a bit too long; as place needed some tidying up after the 3rd day or so.

Contras: Room was tired. No change of sheets or towels

Prós: Nothing

Contras: The reception staff were without exception arrogant, rude and unhelpful. The room wasn’t clean and poorly maintained. When complained they did nothing. The gym is a joke-2 pieces of old equipment does not make it a gym! The overall quality was akin to student living. I would not recommend staying here.

Prós: Great coffee machine in foyer

Contras: Very loud dog barking between 4am and 5am!

Prós: Excellent location Friendly staff Nice sized room

Prós: The hotel from outside look gorgeous

Contras: The room was pretty cold and, despite the electric heater, it took a while to warm it up

Prós: Quite comfortable classic

Prós: Everything was lovely, excellent value for money breakfast was included . room was super clean and comfy

Prós: I loved the external architecture of this beautiful building and the pleasant interior.

Prós: Very convenient location

Contras: Beds were very uncomfortable

Prós: Friendly Staff, location of hotel and cleanliness of bedroom and bath.

Contras: Bed mattress needs updating, pillows were terribly flat and bedding could have been upgraded (a thicker duvet).

Prós: Hotel location great. We had to request teabags each day as we only had two not enough when you have a cuppa in the Morning and a cuppa at bedtime but further supply came when requested also no shower cap things that you would expect to have . Also dirty cups were left and not replaced with other clean ones these are basic requirements in my book.

Prós: Location

Contras: Bed very uncomfortable, very noisy, bathroom too small for a bath and very dangerous as too high to step in and out of

Prós: Location excellent

Contras: breakfast room couldnt really cope with the numbers

Prós: staff was pleasant and breakfast was nice. room was a decent size and bathroom was decently sized. location was great for us.

Contras: room smelled like smoke. don't know if it was but we didn't say anything like we probably should have, but we didn't spend a lot of time there.

Prós: The effort the staff made in the end to try to fix things and the complimentary breakfast offered.

Contras: The hearing broke down and my friends were assigned another room...a double bed instead of a twin room. They were not informed of this prior to moving rooms which was inconsiderate and caused a lot of upset.

Prós: Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations.

Contras: Room was small, but fine for a long weekend stay. Wifi was slow.

Prós: The staff were excellent

Contras: Size of the rooms were small including the shower and toilet

Prós: Great location. Very clean. very pleasant interior and environment Lovely area

Contras: Room was way too small. Standard double room and to cross to the other side of the room had to crawl over the bed and I am not big! Price of room for 2 nights €295, taken from my account however still €295 pending as a transaction.

Prós: Very nice staff, clean and great location

Contras: More spacious room.

Prós: The hotel was clean and reasonably priced. The staff were friendly and helpful.

Contras: Not many amenities and limited bar/restaurant.

Prós: Cleanliness, quality of room and bedding, and nice staff

Contras: small room