The food was delicious! Breakfast consisted of Indian food and your traditional English breakfast. I am a vegan so I was very happy with the Indian food choices. The wait staff at the Hampton Bar was top notch. We never had to wait for anything. All of the staff were friendly and helpful. There was a lot of construction happening across the street when we visited, but that is no fault of the hotel. Our room was not facing the street, so it was not a disruption.
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Location and service was good Problem with the room it was very small, offered improved room after two days
Staff was amazing! So helpful! Location was just ok.
The location was in the middle of it all. If you want to go to Harrods you can walk one way, if you want to go to Pickadilly a few blocks the other way, if you want to get on a tour bus walk across the street... This hotel is in the center of what you will want to do. The doorman remembered by name and more importantly my 13 year old son's name everyday! Great hotel I will stay there every time I am in London.
it has a very nice bar and the staff are very friendly yes, the smoking rooms i did not like
We have stayed at a number of Four Seasons hotels around the world. That said, something stands out at the new Four Seasons Park Lane. The service always exceeds our expectations. At Park Lane, however, I discovered what it is that makes the Four Seasons so special---the employees truely like their jobs and are proud of their company. When I asked employees about their jobs, they glowed as they told me their stories. Clearly, this wasn't just a job, but their future. Our visit was wonderful. This Property is very special and the location can't be beat. We had a great visit and we can't wait to return. We were greeted by name and we were treated like the most important visitors in the world.
Really nice location. Beautiful building and rooms. Staff are a pleasure...really excellent. No fitness center on site. Although access to fitness center off-site is free. 10 minute walk. Gigi's fitness center. Smallish rooms.
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
Service is unreal, and location fantastic. The beds were very uncomfortable
The staff were extremely helpful and friendly.
Very helpful staff, Great location, Clean rooms, very well looked after
Tranditional english room style, the spa studio was under my expectation,the food n drinks are ok. The laptop should have more than one media player
they were very nice. gave us a room upgrade and breakfast. vey good value and the room was in good condition. much better than all other hotels I have stayed in in London except the dorchester which is correspondingly expensive!
Location near Victoria Station. Nice and clean rooms. Modern and functional. Personell of the reception desk are nice and polite, but less effective and lack the entusiasm to follow up on problems.We bought the plaza plus package, but did not get a newspaper before asking twice. Never got comlementary chocolate in the room, only got on set of bath robe for a double room etc. Although staff promissed to correct these errors, it never happend. Finally we gave up and did not bother to ask again.