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Contras: More entertainment options

Prós: Yes it was a smooth comfortable flight

Contras: Everything was fine

Contras: Everything!

Prós: We got to London on time.

Contras: Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.

Prós: The crew was OK, but nothing special.

Contras: Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :(

Prós: The crew was perfect

Contras: No wi fi on the plane.

Prós: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Prós: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Prós: Food

Contras: My flight delayed and I missed my connection

Prós: Great experience, beautiful people, always smiling ant there to help you.

Contras: Very comfortable and well run.

Prós: Movies and screen

Contras: Flight delayed. Crew doesn’t speak good English

Prós: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Prós: Comfort

Contras: Internet

Contras: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Contras: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Contras: 4 hs delay

Contras: Better seats.

Prós: The Capain kept us well nformed

Contras: 4 hours trip, international, and only food to purchase.

Contras: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Prós: Decent service crew

Contras: Boarding, seating, comfort, media, food and general value..

Contras: Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.

Prós: Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew.

Contras: Boarding staff was rude Bus transport from plane to terminal

Contras: staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.

Prós: Na

Contras: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Prós: The sear was messy they didn't clean it it was full of pieces of bread.

Contras: boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart.

Prós: The crew

Contras: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Prós: Nice and attentive crew.

Contras: Seats not comfortable in premier economy.

Prós: Amazing crew

Contras: The plane was older and the screen was very small.

Prós: Wasn’t a crowded flight so had room to spread iut

Contras: The food choices

Prós: The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good.

Contras: I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again.

Prós: Nothing

Contras: Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible

Contras: No luggage and you had 4 hours! And 20 min late. Not good

Prós: it was and, it was as well

Contras: nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast.

Prós: Leg room fantastic

Contras: Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off.

Prós: More space in business class (777-300) than many other airlines.

Contras: Entertainment very limited. No adjustable air vents in this aircraft

Prós: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Contras: Flight was delayed

Contras: Very cramped business set with no place for storage. Comfort is good though

Contras: 4 hs delay

Contras: Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein

Contras: The plane was older and the screen was very small.