Superb location and wonderful experienced staff who know how to look after their customers well. A fantastic experience and well worth the cost!!
I liked the location and the beautiful fireplace in the lounge. We enjoyed the quietness in the bedroom. We thought the room was too small.
Everything about this hotel was amazing. We loved the location, the luxury and the care and attention the staff gave us. The decoration and design was very welcoming. And the bikes the hotel provides for free are great to take along the river.
The location and the kindness of the staff. Room are very small. Hotel is very expensive.
We appreciate special kind treatment received from Manager Mr. Trinh and all nice employees at front desk. We enjoyed our short stay at Paris, and felt very comfortable staying at your Hotel. We will recommend this facility, as well as we will return to this place in a future visit to Paris. We have already sent a mail to Manager thanking for our experience. Best cordial regards, Abel Domenech
Great location very easily reachable by rer and metro line 4. size of the rooms very good compared to classic Paris hotels. helpful staff. I can definitelty recommend it. Free internet but was not working that day. a minor problem...
Comfortable beds, cleanliness and friendly staff TV in room 556 did not work properly but hotel refunded payment
Location Wifi did not work at all.
We had 3 rooms. Two were the small standard double rooms and one was an Executive Room with Eiffel Tower view on the 8th floor. The Executive room/Eiffel Tower view had a balcony. This room was also much larger than the standard rooms. Definitely worth the higher cost! The rooms were clean and the air conditioning worked well. Perfect location to Seine, Notre Dame, Louvre - walking distance. I would stay here again!
The location is fabulous. Easy access to subway, bus, and taxis. Many choices for dining and shopping. The front desk staff was helpful. A shuttle service (add'l charge) was available for our trip back to the airport. We had to ask for shampoo, soap, and instant coffee refills. Cleaning staff was not attentive to these details. One the positive side, when these issues were pointed out they were corrected promptly.
The hotel is in a great location and the lobby and other public facilities were beautiful. The staff was friendly and very helpful. We also liked that there were several restaurants all within the same square as the hotel. The rooms were tiny and the bathroom made me feel a bit claustrophobic. Also, the Internet only worked during the day.
The staff was helpful when I had questions. Although helpful, I still came away with feeling they wanted to separate guests from their money as quickly as possibly. They were not warm and did not exhibit the hospitality I come to expect from today's hotels. Two examples: On checking in, I specifically asked for a quiet room away from the elevator. Although the relatively room was quiet it was next to the elevator. Unfortunately, because of my jet lag, I didn't realized this until I'd occupied the room. Why would the check-in clerk not consider my request? The second day, leaving the breakfast area I saw a huge cockaroach. I took a picture and sent it to the hotel by email to be discrete about it. They thanked me for the information and said they'd take care of it. When I checked out a bit later in the morning, the clerk told me an exterminator would be there in half an hour. Great for them. But never once did they say they express any need to be forgiven for having a dirty place. They didn't even comp me for the unpleasant experience. I just don't get it. If you want to sell yourselves as a four star establishment you can't just be superficial about it. You have to deliver through and through which is consider this place to be a wanna be four star. I wouldn't recommend this hotel to anyone looking for authentic hospitality and superior service. By way of comparison, I was in Paris 2 years ago and stayed in a two star hotel in the same area and found the service to be of much higher quality. Next visit, I'll go back to them.
Staff very friendly, hotel was clean Rooms are small . I had to get 2 Rooms with connecting doors to accommodate my family of four. The only benefit was two bathrooms. I would definitely stay again .
They're ac was out while I was there so it was so hot..
Excellent location, modern decor, friendly staff. A stone's throw from Notre Dame. Staff were extremely helpful with restaurant recommendations and even late breakfast. Small room, but par for the course in Paris. They're doing renovations, but that has to happen sometime, so no big deal.
Staff of the hotel extremely frindly and helpful. Nice atmosphere in a nice area. Close to restuarants and metro. Rooms are too small.Only 1 elevator very small and slow. No internet free. Breakfast too expensive. Minbar too expensive.
Had a very enjoyable stay, would stay here again.
Breakfast was great and the location was perfect. Very close to the B line so it made the trip to CDG very easy.
Staff. Clean. Location. Room a bit small. No morning coffee. No free breakfast.
staff was very friendly however hotel infrastruture was not good the elevator hardly coulf git one person and room was extremely small as eell as the breakfast area
Very good position next to bars, brasseries and metro Rooms are very nice but a bit small
The location of the hotel is excellent. Very near the metro and in the heart of the Marais. Most of the front desk staff were very helpful and friendly Upon check-in the staff at the front desk were aloof, bordering on rude and one woman was particularly unengaged and rude.