Hotéis em Cidade do Cabo

Prós: All hotel staff were extremely friendly and helpful. The rooms were large, clean and very comfortable. The mountain view was spectacular!! Overall excellent hotel and would stay again when back in Cape Town. Very good value for money.

Contras: Unfortunately we were staying here during the covid-19 pandemic meaning all restaurants, spa and gym facilities were closed and walking tours + wine tasting cancelled. The hotel provided 24/7 room service to still eat on site. We were not offered hot breakfast on the first morning and didn't realise this was included. Much better service on second morning.

Prós: Initial impressions was one of apprehension as I had to ask to be helped. Otherwise the staff was very helpful and displayed a level of professionalism

Contras: Nothing

Prós: Location, reception staff

Contras: Breakfast takes long, Indian tea which should be available take longer than everything same for Indian menu not available immediately

Prós: Wonderful, friendly, helpful staff

Contras: Dinner at the Mint restaurant was only ok

Prós: I liked the attention to detail for making out special moments memorable although we could not have got the same experience for the 2nd special event we came out to celebrate due to Covid 19. The room still had a romantic atmosphere and we were not short of comfort

Contras: Actually there was nothing that we didn't like except for the fact that we wished we had more time to spend in Cape Town

Prós: Breakfast was excellent, and the staff is amazing, particularly the concierge.

Contras: Bathrooms have windows to the bedrooms above the tub... why?

Prós: Staff, location

Prós: Everything good, but swimming pool was cold.

Prós: in the centre

Contras: not heated pool

Prós: Happy hour foods and drinks are abundant and complementary

Prós: Confortable

Prós: Breakfast was good. Hotel catered for the cyclists by providing an early breakfast. Rooms were comfortable. Service was great.

Contras: Nothing that I can think of.

Prós: Concerege staff very helpful

Contras: The caffe staff serve you with bad mood

Prós: The room was good

Contras: That guy on reciption with glasses was not good

Prós: Setting and view

Prós: Everything it’s beautiful

Contras: I love it

Prós: I’ve always liked the hotel, from the white tall building structure, the beautiful view if I got a room that was pool and sea facing, restaurants, shopping facilities near by

Contras: This was a poor customer experience overall Except for Joy at reception, when I got there the room I got wasn’t with the view I wanted I called reception and Joy, she was good she asked me to come down and she would check if there was anything I wanted available, she upgraded my room which gave me perfect view and the room was clean, comfortable - felt like an apartment nice space etc She adhered to my request made when I made the booking that it was my colleagues birthday and made a nice happy birthday plate, The Saturday morning we ordered breakfast simple toasted cheese, which was exactly that simple no effort in presentation or sides but it costed R181 for 2 toasted cheese sandwiches which is completely ridiculous, it was basic my 6 year old son could have made it, no trimmings nothing, My colleague invited a business partner that was in Cape Town for a quick trip over for lunch he asked for a bottle of wine, he was told okay then he called back to confirm and was told that they cannot sell wine due to lockdown, but then the first person should have said No at this point he was already annoyed and said replace it with desserts and the one should have thank you written on it, it arrived with no thank you on it he called down & the guest was already with us and they asked to send it back for the chef to do what he/she was supposed to or it will be R80 to replace it, he said just leave it, I got my driver to come in order to drop off a gift, my driver called and said they don’t want to let him in, at the front boom gate, I rushed down while our guest was upstairs came to the lobby and this short fat pink lady (did not look professional at all) asks me something about visitor (unprofessional tone, I didn’t even know who she was) and I looked over and just said I’m going out to car, my driver didn’t ask for access he asked to drop something off but I had to run outside jump in the car because I didn’t want him to block the entrance and then ran back up - at...

Prós: Breakfast was outstanding, super friendly staff. Efficient, on the ball

Contras: The carpets in the passages are quite dated but the rooms are good. Updated entertainment in the room, i.e. being able to cast to the tv screen for Netflix etc.

Prós: This hotel has the perfect location, it is classy and modern, the rooms are beautifully decorated and the facilities are amazing. I will definitely recommend and stay here again for sure. it was busy with a mix of nationalities and the sundowners bar is really popular and gorgeous all day !

Prós: Location of the hotel is great: walking distance to everything you might need. Hotel facilities are nice, and breakfast is exceptional.

Contras: The beautiful swimming pool only has cold water, and we could not use it. The rooms are not insulated for sound, so you can hear anyone walking past your door.

Prós: Great breakfast and excellent service by attentive, friendly staff.

Contras: When we arrived late on the 1st night after 10pm exhausted from a very long international flight, we found ourselves in a one bedroom unit which was not what was booked.I requested a sleeper bed for my son. Next morning we were transferred to another room type with ocean and pool views-awesome!! Small problem though, could only accommodate us in this unit type for 2 days, then moved twice subsequently over our 10 day stay. Staff were amazing though, throughout our ordeals including no power (daily load shedding in Cape Town for 2 hours at a time) which was totally frustrating when you are on vacation. Attention to detail is lacking though at this fine establishment!

Prós: The room was clean and comfortable.

Contras: The service is no longer what it used to be.

Prós: Warm welcome and very thoughtful staff. The shuttle to the waterfront and Camps Bay beach is an wonderful service. The breakfast is a great way to start the day.

Contras: I can't think of anything I would change here!

Prós: Rooms are a great size, hotel is located near to lots of great amenities - walkable to many of the best central spots (including V&A). They also offer a shuttle service to V&A waterfront and Camps Bay. Breakfast is complimentary and great.

Contras: The restaurant wasn't great beyond breakfast - when in the hotel we opted for uber eats instead. Located near to Long Street it can be noisy at night (not an issue for us, but worth knowing)

Prós: Very good location, walkable area with many restaurants / bars Safe area for Cape Town

Contras: The room was not really clean: dirty carpet, dirty toilet seat, dirty sheets The staff was very helpful and cleaned right away however dirt is not acceptable in a 5* hotel The room was at the 11th floor and still is very noisy during the night due to the bars close by

Prós: Incredible stay! Friendly staff, tasty food, super clean, cozy yet professional.

Prós: The receptionist Phillip was a consummate gentleman and really passionate about exceptional service. Ensured that the Manager heard my challenges. He is the reason I would return. He cares. Was also impressed with the restaurant tables and chairs being sanitized after guests left each seating. The Covid 19 had just arrived in South Africa during my stay. So it meant a lot how quickly our health and safety were looked after.

Contras: Was on the 9th floor Executive Suite. Could hear music beyond midnight, wearing earplugs. T'was terrible. Eventually fell asleep. Booked Reflexology treatment which ended being a foot massage to my shock. The therapist could not diagnose anything though I was in pain when certain Reflexology points were hit upon during the foot massage. That was a huge disappointment.

Prós: The location of hotel is excellent, if you wish to explore the city center by foot. The staff was very helpful and the breakfast was good and healthy. Also the downstairs bar and cafeteria is great hang out place :)

Contras: The bathroom sinks were very slow. Also some of the rooms have very thin walls.

Prós: We enjoyed our stay in pepper club hotel and the breakfast was good, we have nothing to complain about, see you on a next visit soon.

Contras: The rooms should be provided with automatic air fresheners, that what’s would it more welcoming.

Prós: Location is perfect for the full Cape Town experience and staff could not have been more helpful or friendly. Rooms are very comfortable and clean and hotel felt very safe. They also have a sister beach club at Camps Bay which is complimentary and a fantastic added bonus to an already superb hotel and holiday experience

Prós: View of Cape Town. Size of rooms.

Prós: The hotel is right on the beach and has an excellant view of table mountain.

Contras: This hotel is an example of doing the right thing but not doing it right. It has no atmosphere, its staff unprofessional and its restaurants, room service and other services are over priced.

Prós: Spacious room, friendly staff, comfortable bed and appreciated teh assistance with teh baby cot. Breakfast was fantastic. Thank you!

Prós: Mostly the view, the room was well laid out and clean particularly the bathroom and shower.

Contras: We both found the mattress to be very hard.The restuarant was a bit over priced

Prós: Amazing view on Cape Town. Close to industrail area for customer visits. Hotel on the beach

Contras: Every single service you have to pay: internet, you can not even borrow an iron they charge you...

Prós: easy acces to Cape Town and the West Coast

Contras:

Prós: The staff was very Friendly and that was fantastic to stay there. We enjoy the restaurant. What a feast.

Contras:

Prós:

Contras: We notice that a room service food was outside one room for two days before they removed it. The breakfast was poor, we asked for Honey and we received an empty bottle of honey.

Prós: The friendliness and helpfulness of staff

Contras: The lack of signage en-route to hotel. Housekeeping should not be turning my bed down at 21h00, but earlier

Prós: Modern rooms Good breakfast

Contras: Overpriced.No atmosphere of a hotel Not convenient to the city

Prós: Family loft has a lot of space especially if traveling as a family. The food from the restaurant was amazing.

Contras: Gym is very small

Prós: Love the spacious rooms, wifi good, tv good

Contras: That I had to pay for parking! Can be included in the hotel fee.

Prós: Clean place and efficient staff. Great location too; close to the airport and the shopping hub

Contras: My bill was fully paid before I go to the establishment. However on the first day there I got a letter to urgently settle a room service bill for less than R200 that I’d billed to the room and assumed I’d need only need to settle on my checkout. If there is a minimum authorization amount guest should preset for room service or if billing a room is not allowed, guests should be told this on checkin.

Prós: Location was excellent and shuttle service was great.

Contras: Hard to top this place. Best value for money in Cape Town.

Prós: Along with Genevieve my old "friends" Keith and Michael were the usual warm and caring selves -- quietly fussing about me.

Prós: Superb location and easy access.

Contras: Location of room view

Prós: Bed soft shower great.

Contras: I arrived at the hotel before my booking did. Had to wait a while to do a new one.

Prós: Yes

Contras: No Bedroom slippers No Bedroom gowns No Complimentary fruits / chocolates No Shower caps

Prós: Prices and service

Contras: The view

Prós: It is very trendy! Such a beautiful hotel!

Contras:

Prós: Breakfast was excellent and staff very friendly and understanding.

Contras: Maintanace department must up their game. Reportted one problem in two days without resolution.

Prós: Pleasant and efficient staff. Comfort and modern design. Bar area was very interesting and availability of draft beer most welcome.

Contras: Locality is not the best.

Prós: We stayed for a week end and enjoyed the comfort, the staff is very good, rooms are clean. The deco is beautiful and unusual

Contras: nothing to complaint about

Prós: The look and feel.

Contras: The hotel is fairly new and there are some teething problems which need to be attended to. For example, I was nearly electricuted in the shower, the access cards had to be reset every day of my stay (5 days), my wall plugs were not working and kept on tripping, the gym is of a poor standard for the size of the hotel, waited for an iron for more than 2 hours despite phoning 3 times at reception and even walking down to let them know face to face. The staff at reception needs to be properly trained though, I do not think they fully appreciate/understand the needs of the paying guests. On the contrary, the managers are exceptional and the maintenance guys are super.

Prós: Good value for money and good service

Contras: None

Prós: Room and Facilities. Hotel Staff were all very helpful.

Contras: Pool was quite small. I had had to cancel my first booking due to an illness of my son. 24 hrs later I went back and rebooked the same week same room etc. My cancellation was within the 7 days of arrival so I had to pay full price. I asked the Manager upon checking out if he could meet me half way being as I had paid over £1000 for two stays instead of just over £500 for one stay. He said he didn’t have to because he could fill the hotel every week as they were that popular. So I smiled and paid the full price again. He was within his rights to ask for this but as I explained and he couldn’t meet me half way or even a discount .... I won’t be staying there again!

Prós: The rooms are clean, and well supplied with knickknacks if you'd like to spend that kind of money on drinks and snacks.

Contras: I was disappointed that I was given a room with a single queen size bed. I'd ask for a double bed, which I thought would mean two separate beds. When I checked in with my daughter, I was disappointed that the front desk told me I should've asked for twin beds. There was no option on their website for twin beds. There was an option for two adults which I interpreted as double beds, since that was an option.

Prós: The rooms were always clean and they made it easy to extend our stay... Love the food and the cocktails are reasonable...

Contras: Maybe an aircon instead of a fan in ur rooms. Also no face cloth was in the bathroom. Was told to buy a face cloth by reception. More little milk sachets.

Prós: Cleanliness, confort, location

Contras: Plugs are far from the bes

Prós: Friendly staff and comfortable rooms with all the ammenities.Good location.

Prós: breakfast good. Location Good

Contras: Toilet seat was loose

Prós: Good hotel that offers value for money

Contras: A little too far from the waterfront. Taxi's arranged by the hotel are far more expensive than those that can be self organised.

Prós: Very close to the V & A waterfront which is a gateway to lots of tours etc....

Contras: I was only there for one night.

Prós: The staff were particularly helpful and friendly. Having a pianist playing at breakfast was a very nice touch

Prós: Location

Prós: Very good location, just 15 minute walk to the Waterfront and 3 minutes to Long street.

Contras: In room safe stopped working and even after the supposed fixing it didn't work properly. The internet connection is bit too expensive.

Prós: we were upgraded to a Loft Apartment

Contras:

Prós: size of room, location, very competitive price, excellent restaurant attached

Contras:

Prós: They upgraded us to a loft and the staff were very accomodating.

Contras: I know it was no the hotels problem, but starting early Sunday morning and crane was busy being anchored at 9 Dorp Street for a generator to be hoisted onto the roof of the building. It was extremely noisy and disturbing. The sound proofing of the room is not very good either, making the main road below very audible and once again disturbing.

Prós: breakfast, Butcher's Grill & parking

Contras:

Prós: Relaxed but better class

Contras:

Prós: Hotel was fantastic !

Contras: My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!

Prós: Great location friendly and helpful staff

Contras: Nothing

Contras: Breakfast and lunch fantastic! But dinner was not much of an experience- Poor enviable . The restaurant looks very much as the Staff canteen at a hospital Apart from this we were more than pleased.

Prós: Friendly and helpful staff

Contras: Nothing

Prós: Good location

Contras: Not clean. Way overpriced

Prós: I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for.

Contras: Would have liked it if you could have ordered food at the bar past 10:30pm.

Prós: all was perfect, family happy

Contras: nothing,

Contras: N/A

Prós: The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch.

Contras: There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.

Prós: An amazing experience during a very difficult time. The health and safety standards are excellent, it really gave me peace of mind. The staff are very helpful, this is my preferred home in Cape Town. You guys are awesome!

Prós: Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium.

Contras: Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.

Prós: Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster!

Contras: see above

Prós: The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure.

Contras: Yes service for a 5 star hotel was very poor, they did not get one of my orders right!

Prós: Willingness to assist in extraordinary requests.

Contras: i got the impression the B team was on duty compared to my previous stays.

Prós: We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city.

Contras: For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.

Prós: location

Contras: room price was excessive

Prós: View from terrace at breakfast / evening.

Contras:

Prós: Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding.

Contras: Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!

Prós: Nice View at the balcony.

Contras:

Prós: Concierge services

Contras: This hotel is far to be 5 star. I now many 4 star hotels much better than this. Hotel shall be renewed. Top managements shall be changed

Prós: The pool and afternoon tea

Contras: I found the decor a little shabby in the rooms and some of the staff rude. Breakfast dinning room under staffed. The property not really wheelchair accessible I wouldn’t rate it one of the top ten hotels in South Africa they should go to the Saxon or the Oyster box for some tips.

Prós: We had an exceptional meal in the main restaurant.

Contras: Yes, we all know this is not the first world and the electricity in South Africa is regularly cut off for long periods but at these first world prices one expects the backup generator to work. The elevators stop and stumbling down the unlit corridors and stairways is lethal. No emergency lighting anywhere. Complaints are met with a shrug.

Prós: The warm reception as you enter the premises is already tangible and an indication of what is to come. We were upgraded to a suit that rivals in size a big apartment. Details was to be seen everywhere from the bedding, choice of pillows and towels. We had two birthdays during our stay and both were noted and celebrated with us by the hotel. The breakfast room was so beautiful and the food was out of this world. Lazy days spent at the pool with cocktails was very enjoyable. The grounds of the Mount Nelson is absolutely exquisite and an early morning walk around it was aroma filled with all the flowers. Highly recommended

Contras: There is nothing that I can say here. Every aspect of the hotel screamed attention to detail. We had no negative experiences of incidents that we frowned upon. The only thing was the wind and Mother Nature decided that she would blow

Prós: It was my daughters birthday and they put us in an exceptional room. They made her a birthday cake and left her a little gift. The manager Joey made sure our stay was extra special.

Prós: Everything.Fabulous staff.A little bit of heaven

Prós: Wonderful gardens and pool area.

Prós: The location is perfect with access directly on to Kloof Street. It has an amazing pool and the rooms are super comfortable with massive beds. The food was great and the staff are always on hand to help with anything you need.

Contras: We didn't like getting woken up at 5.45am every morning by the staff who start their day at the pool and on the breakfast terrace. They talk at the top of their voices with no regard for guests who are trying to sleep.

Prós: Location and grounds are spectacular, as is the breakfast buffet.

Contras: Late night noise issues from bar and terrace area kept us awake and even awakened us from a sound sleep one evening. Required repeated calls to front desk to resolve. Bathroom lights also miswired and require turning on room lights which is problematic when companion is sleeping. Overall, it's a very nice hotel with very major flaws.

Prós: Lobby entrance and Bar. Gardens are lovely and one can stroll into town by way of the University park right across the hotel entrance.

Contras: There was mold on the ceiling of the marble shower due to poor ventilation. While they moved us into another room, one of the attendants commented, "hundreds of our rooms look like that." Not a good state for a 5 star resort.

Prós: We enjoyed everything. Byron was extremely helpful and gave us spectacular service. High tea was lovely and the staff friendly as well as efficient and courteous. The grounds and building are simply beautiful

Prós: Central location, comfort and beautiful colonial interiors

Prós: The location is a right between downtown and the V&A Waterfront. Everything is walkable plus you have great cab service as well as the hop-on hop-off bus right out in front of the hotel. Since this hotel is adjacent to the convention center, getting to anything you want for business or please is easy to do. The breakfast spread in the mornings was excellent and the rooms were nicely appointed wth hotel being very clean.

Contras: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Prós: Comfortable, clean and modern; we stayed in a suite which comes with a great breakfast and cocktail hour

Prós: Always good, staff always excellent, will stay over and over again

Prós: The hotel is clean and it has business design near the conventional center, the stuff were great, they clean the rooms twice a day, free shuttle to Waterfall mall is a nice idea

Contras: limited breakfast and small swimming pools

Prós: Extremely pleasant, capable, and helpful staff ! Well appointed room with great view ! Exceptionally good black-out shades in room that permitted good sleep while adjusting to new time zone ! Very comfortable, Quiet room! Good spa facilities. Good on-sight restaurants. Good buffet breakfast. Excellent wifi, including in the room !! Beautiful design/architecture. Bright and cheerful. I REALLY LIKED THIS HOTEL !!

Contras: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Prós: high quality facility providing full service. Staff is competent, professional and helpful. Room are comfortable and clean. Food is very good. Internet works well

Contras: Sometimes prices on high side for Cape Town where there are plenty of options

Prós: The breakfast.....was very good

Contras: All three times my car parking was a problem...... First they misplace my key and had to wait 20minutes to find it..... then they brought my car out to early standing in the sun for 30minutes after I arrange when I wanted the car. We I wanted to leave after check out, my car was parked in and they could find the owner......so this experience that was suppose to be something nice..... was very frustrated.

Prós: The Spa on the 19th floor is really relaxing and very clean. The breakfast downstairs was of a high standard and obtuse there was awareness re health eg smoothies etc. The room was comfortable, very corporate- the bathroom is cleverly designed and very user friendly.

Prós: We received an upgrade to the Executive Club Floor

Contras: This hotel is not the place to stay for couples or any romance. It is all business and has limited facilities for leisure. No outdoor pool. limited food selection. very sterile place!

Prós: The room was clean & fine. Bathroom was with tile heating & very clean. Although it was written free wi-fi is only at the lobby, there was hotel wide wi-fi, including rooms. Everything was perfect about the hotel. Shuttle service is very useful.

Contras: Just one of the reception staff was rude. Other than that everything was flawless.

Prós: The location of this Hotel is perfect for business trip. The price for this hotel is quite worthy.

Prós: Good location. Very neat and modern. Staff friendly.

Contras: We had to pay for our parking ticket every day. At these rates I think it is rediculous

Prós: Excellent location, shuttle to waterfront reliable, excellent breakfast, very pleasant surroundings, intererior excellent, comfortable atmosphere, friendly and helpful restaurant staff, very clean sporting facilities, pool, shower, jacuzzi, etc.

Contras: Swimming pool too small, cleaning of bedroom was erratic,

Prós: Location

Contras: House Keeping

Prós: location

Contras: noisy staff

Prós: not family friendly hotel but excellent for business would not allow kids to use the pool(its indoor and part of a spa which should be highlighted)very nice rooms though but a bit away from the V and A

Contras: just the pool issue

Prós: My first place of choice when I travel to CT. Staff are always helpful and Location is great. Was upgraded when I last visited to the Penthouse. Was beautiful. Planning a work trip Mid June, but see you are not open. Pity

Prós: The rooms were very clean and the staff was very helpful and accommodating to us. They went out of their way to ensure our short time there was enjoyable. The location was fantastic and within walking distance to many things we wanted to see and do.

Prós: Amazing hotel with prompt and courteous service. The staff were great and the hotel was terrific.

Contras: Minor draw back was that you need to take a cab to most places but can easily walk if you have 15 minutes to get there.

Prós: Location

Contras: Bad housekeeping unfriendly people , receptionist to housekeepers Will not go back

Prós: A very luxurious feel -a little over the top even w door man, front desk walkin you to your room... Full apartment, lots of room to spread out, large bedroom, nice bathroom, 2-3 blocks of nice places to eat and shop right next door, but not real close to attractions

Contras: No black out curtains on living room/hall windows and no door in the bedroom prevents you from getting it dark in bedroom to go to sleep- brin an eye mask

Prós: Staff was very friendly and the location was convenient for us.

Contras: Phone was not working, the TV and plugs in the main bedroom were not working *these should have been checked before we check in as the hotel was expecting us*. We had to call the reception for sugar, milk and coffee, not issued after they make up the suite. Everyday we Had to call for amenities in the bathrooms as they were also not issued. We were a family of 5 for 4 days but we were issued with 2 shower gel, 2 shampoo, 2 soap and 2 body lotion. Other days we received bottled water on our side tables, other days we did not. Our suite was not cleaned daily, just made up the beds, sweeped, changed the dustbin and washed glasses as we ate out every day. Some dirty glasses that we used the previously night were still on our sides tables the next night. The main bedroom toilet system was also faulty. The bed in the main bedroom has a metal steel directly to our heads were we laid our heads. The mattress is like a big sponge not even a mattress, it was so uncomfortable we felt the 2 single base at the bottom. Not a good experience for us at all for a 5 star

Prós: Location close to Waterfront. Rooms spacious. Good parking garage in the basement.

Contras: Check in was not super friendly. Some things need maintenance.

Prós: No breakfast everything v good and comfortable

Prós: Very nice hotel and very friendly staff. Great Location, excellent SPA. Highly recommend it.

Contras: I heard that If you add your tip to the bill, the hotel do not give it entirely to the staff.

Prós: Quarto com cozinha e sala, um mega banheiro. Instalações e serviço muito bons.

Contras: Nada a declarar

Prós: staff were super supportive. very good location and close to Waterfront

Contras: Security reaction toward the incident of theft I had in the hotel House keeping is not up to 5 star level, we had to request soap and shampoo although they had cleaned the room just hours before our request.

Prós: After a week on safari and in some bed and breakfasts in Stellenbosch, my wife and I very much enjoyed our two-night stay at Cape Royale. It was indeed luxurious. The whole hotel, including the rooms were very clean. The staff was extremely professional, efficient and friendly. The parking was good, safe and reasonably priced. The location was also good. We didn't make use of the hotels facilities, but we enjoyed our stay very much.

Contras: Our only small gripe was there were no towels and no napkins in the kitchen. A roll of paper towels at least would have been nice.

Prós: The size of the rooms, excellent design details of the hotel, the butler service and the complimentary shuttle service to the waterfront.

Contras: Inconsistent housekeeping services

Prós: Everything was excellent. The staff couldnt do enough to help make our stay exceptional down to the duty manager spending over an hour getting my laptop up and running. To be able to have a car and driver to take us around free was an absolute bonus. The little bit extra that we paid for this hotel was easily compensated by the savings we made in not having to use taxis.

Contras: Nothing

Prós: Well located and staffed hotel/residence with fine decor.

Contras: Breakfast is not up to 5 star expectations. Used towels disappeared quickly without being replenished.

Prós: the way they welcome their guest is awesome. I really enjoyed the dignity given to the clients.

Prós: good proffesional service. rooms are spaceous. location is excellent. the rooms are fully equiped with everything you need and are well maintained.

Contras:

Prós: Pool deck, 1800º Restaurant, Hotel Staff, Hotel Facilities, Parking lot, Good Location

Contras: Bed Size, Living room Window without shades

Prós: Modern Hotel with high standards

Contras: no

Prós: We stayed at this hotel for the weekend 11-13th September. The recpetion, porter and concierge staff were extremely friendly and helpful and the concierge helped plan our weekend so we could get the most out of our visit... The hotel and the rooms were beautiful.... we also got a complimentary 20 min massage with our booking which was great... We had such an amazing weekend here we didn't want to leave!

Contras:

Prós: Two bedroom suite ideal for travelling with a family. Ryan the concierge was extremely helpful in arranging tickets, trips etc. Very chic and luxurious accomodation and very convenient for the v and a Waterfront.

Contras:

Prós: Great pool, pool service drinks and menus

Contras: Some basics were missing from room.

Prós: The location was great

Contras: Car park in front of hotel obscuring sea view. Hotel would benefit from underground car park

Prós: Brilliant setting, nice swimming facilities,clean big rooms

Contras: 1) Upon check-in the reception staff did not inform us of hotel amenities, breakfast times, wifi password etc. 2) Upon check-out I was told I have to pay for parking at the Bay Hotel before I could leave. I do not agree with this as it was not stated upfront when I booked at the Bay Hotel. At a 5 star facility I expect this to be included in the initial price. I graciously paid this ridiculous fee, but I should have refused as it was not part of the agreement I made with the hotel on booking or on arrival. 3) We visited the Bay Hotel for our wedding anniversary. I did inform the hotel before we arrived of this fact. I usually do mention this as based on my experience, 5 star hotels normally make a thing out of it and it makes my wife happy. The Bay Hotel does not seem to take note of such details of their clients, even if told prior to arrival.

Prós: The staff is super friendly. The rooms are quite generous, yet cosy and functional

Contras: Nothing to complain

Prós: Great location on the beach, many nice bars and restaurants nearby, and easy and beautiful drive into city. Rooms are very elegant, restful and clean. A lot for your money by US and European standards.

Contras: Service at breakfast seemed spotty. Management doesn't seem to have empowered staff with enough information or authority to answer basic questions or make basic decisions.

Prós: Amazing location, you look right out to the beachfront whilst sunbathing by one of the many pools. The pool staff were great, would get you anything you needed (drinks, towels, food) .The hotel was immaculate and beautifully furnished. The staff couldn’t do enough for you and were so friendly and welcoming. We arrived early but they sorted our room out for us quickly and it was beautiful, looking out across the hotel pool area. Fridge was fully stocked, and they would come in clean the room, re-stock anything we needed. They closed the curtains for us when we was out in the evening and left cold water and cups on the bedside tables. Breakfast was delicious, the staff were amazing and were efficient and friendly.

Contras: Although there were options to change the mattress at a cost, the original mattress was very hard and uncomfortable! So not a great nights sleep. The food in the restaurant at dinner time was absolutely delicious and we could have ate there every night, however we were slightly disappointed as all the staff were incredibly lovely, but this one particular staff member when we ate on the first night (female, can’t remember her name) was very unpleasant and rude, which really let us down as like I said the food was 10\10.

Prós: I'm in love with this hotel! The hotel is located in the best area in Capetown - on Camps Bay! Close to the beach with the best view and surrounded the best restaurants! The view from our room was incredible - on Lion's Head!!! I even can't explain how beautiful was there on sunset time! Huge cozy room and with good design, very comfortable beds! Huge bathroom. Also the area near pool are very nice! Perfect breakfast! When i close my eyes the view from balcony come to my mind! I'm really missing that view! Highly reccomeng!

Prós: Close to all the shops and restaurants. Food and wine good standard

Contras: Mattress a bit too firm. Anyone from outside can come in and use the pool for a small fee. Very busy at eeekends

Contras: I hated seeing the rats running through the bar-we almost left the hotel after 10mins of arriving but convinced the girls to stay!

Prós: The location is amazing

Contras: It needs a referb desperately

Prós: The staff were friendly and helpful. Our room was excellent.

Prós: Excerllent location, very comfortable and clean room, nice finish and decoration matching with seaside, quiet but convinient with shops, bars and retaurants within walking distance.

Contras: Against to the price and rank of hotel, the breakfast shall have plenty of choices and also be free of charge, however, only buffet is free with limited choice and others, specially hot food will be charged.

Prós: Comfortable high class luxury hotel with friendly serviceminded staff at a great location.

Prós: Confort of the hotel

Prós: At the heart of Camps Bay. Restaurants and the beach is next to you. Hotel staff was so helpful.

Prós: This hotel is all about location. 5 stars for location but not for anything else! If its location you are looking for then its worth the money.

Contras: Not a high standard at all. Rooms very basic and cheap looking! The service in this hotel is extremely poor from reception to lounge staff. I would give it 2* tops! If its service you want do not stay here.

Prós: 5 star without the attitude

Contras: Nothing

Prós: The staff were genuinely friendly and welcoming.

Contras: The ground floor bar could be a little more organised - slow to get the bill and ran out of nuts....not a major problem though

Prós: absolute perfection and professionalism, bar facilities with the fire places briliant views from room, friendly and efficient service of the staff, 24hour deli and the cocktails are for sure the best in town - brilliant in all ways

Contras:

Prós: Wonderful location, beach front and great friendly staff

Contras:

Prós: Room was very clean and the curtains so dark that I slept like a baby. Loved that because we really rested.

Contras: Poor WiFi connection

Prós: It was near stores for walking to shopping.

Contras: We had to pay for parking. We made sure we were back to our hotel before dark because the area did not feel safe.

Prós: Friendly staff and a good breakfast

Contras: Rooms were cold

Prós: Nice and efficient - Enjoyable

Contras: Only hitch- No bathroom slippers in the room

Contras: The reservations Manager Yolanda Farrows attitude. We've being staying at the Hotel for 10 years. Due to noise and certain people staying at the Hotel making a lot of noise, we requested a room higher up and she confirmed last year 29 April 2019 we will get room 1002. On arrival we were told room 602. the people staying in 1002 have being staying there for 2 months!!!!!!!!The noise of the Vendors outside were unbearable. She did not care at all - her attitude sucks

Prós: The hotel is conveniently located from shopping area and for takinf the hop On Hop off bus. The staff were very helpful.

Contras: No porter facility. More variety for the breakfast and if the time for serving breakfast could be extended for until 1100hrs. they forgot to send a taxi for pick up at the airport.

Prós: The staff was very friendly and helpfull! Room was impecable and clean! Will definitely recommend it to any traveller!

Prós: Modern and stylish hotel. The best part of the hotel is the reception staff, extremely helpful and very friendly. They gave us good advice on day trips to Cape Point and Stellenbosch. The location is excellent, nearby a good choice of quality restaurants, Greenmarket, Long Street and the bus stop of the red/blue sightseeing bus. Breakfast is good.

Contras: The room is good, but could have more closet space, especially for a longer stay. The bathroom is good, but could have more towel racks. Wifi is expensive and sometimes not working.

Prós: Proximity to city centre and the V+A Waterfront, etc etc.

Contras: No issues

Prós: Near to the city centre and shopping.

Prós: The helpfulness of the staff and the quality of the room we stayed in

Contras: Trying to find it when arriving by car. It is very difficult to find especialy as to get to it you have to drive up a street marked no entry! Guests should be warned about this as trying to get to the hotel resulted in a very frustrating and stressful hour driving in central Cape Town

Prós: Safety of the place

Contras: TV screans are too small

Prós: Central location,great for walking ever where

Contras: Hotel heating system in room was hard to work.room was cold even after we had someone check it out

Prós: Very near to our business partners.

Contras:

Prós:

Contras: When I got to the Hotel there was no record of the reservation that your company had made for me. Luckily they had rooms available which I needed after flying and sitting for 30 hours.

Prós: Good location.

Contras: Had to ask for a sun filter for the window (none provided initially) as we were overlooked by a neighbouring property. Had to move rooms due to the generator noise when the frequent government power breakdowns occurred. No sun filter in the second room but didn't bother asking again. In both rooms the chest of drawers were falling apart. One of the wardrobe doors was missing in the second room. A/C in the second room did not work, reported 4 or 5 times but nothing happened. The hourly shuttle to the V&A was reduced to every 2 hours after a few days and was completely withdrawn for the last few days of our two week stay. Generally decor in rooms not up to scratch.

Prós: The service and the breakfast where really good.

Contras: The room - out dated - didnt seems to be really clean - closet was broken - Bathmat was not functioning properly so high risk on falling out of the bath while getting out of the bath - The door on the outside (not the entrance) was not functioning properly. Could not be closed. - it was a 2 person room with 2 beds, after our questioning the beds where put together. Still 2 separate beds. - Mini bar was not filled.

Prós: breakfast was good the staff most pleasant and helpful tour was ecellent

Contras: the rooms and decor especially bathroom needs a face lift they need to give the inside a facelift whilst keeping the beautiul antique look

Prós: The location is fantastic, you can walk, run, jog on the Promenade (coast line), you can walk to several different stores and restaurants in the area. The breakfast was very good and offered everything I had. They made fried eggs with bacon which was my favorite.

Contras: The first night I was staying on the top floor in a very small room, that was dark, low ceiling, and the big window did not have a curtain and looked directly into people's homes across the street, and they were looking into my bedroom, into my bed, even! Also, the closet/wardrobe did not have a door, it look like a dorm. And the desk was so small, though I told them that I need to work all week. Mostly it was a hole and so depressing and dark.

Prós: The food was very good. Great variety. Great service.

Contras: The booking site did not clearly have a breakfast option on its website leading guests to think breakfast was included.

Prós: Great location one block from waterfront.

Contras: Hotel needs a refresh. Rooms are falling apart. Quite noisy in the morning . Two of three elevators out of service.

Prós: All services where very nice

Prós: Great location, very large & comfortable rooms

Contras: I stay here often and arrived at midday, the hotel wasn’t full or busy, the lady that checked me in did not even try to assist with me with a plan for an earlier check in. It was a bit disappointing.

Prós: The location only

Contras: The staff

Prós: Good location and a couple of nice places to have a drink and eat close by. Easy access to the waterfront with the shuttle bus.

Contras: The seagulls are very noisy and the music at night was a little annoying.

Prós: Great location for the capetown cycle tour

Prós: Great location

Contras: Aircon was noisy and inefficient we couldn’t watch tv with it on Cupboard space in bed inadequate for two people

Prós: Personally, I do not eat a huge breakfast before the Cape Town Cycle Tour so the amount of money I had to pay for the breakfast for really over the top for me.

Contras: Our room wasn't ready until about 3 pm.

Prós: Clean close to the Waterfront, down town and Atlantic Seaboard

Contras: No real problems to report

Prós: Room had insufficient toiletries. No soap?!!

Contras: As above

Contras: They didn't have my booking which was paid for. And they moved me to another hotel, which charged me again. NOT HAppy.

Prós: Localização, staff, cama, eficiência da equipe para amenizar os danos decorrentes da falta de informação e da localização de barata no quarto

Contras: Encontrei barata no quarto. Não informaram, antes da viagem, que a piscina está desativada em razão da falta de água na cidade. Café da manhã mto caro para o que oferecem.

Prós: The location was wonderful. It's walking distance from the Waterfront. The staff was friendly and the room was amazing (we paid a little extra for the suite and it was very much worth it!).

Contras: We had to get our keys re-coded every other day. We came to realize the hotel was resetting the room code every day, which was very annoying. The cleaning staff would miss things...something different every day.

Prós: I've stayed here before and so opted to stay again. Its a nice hotel close to V&A waterfront and I think its quite reasonable. Breakfast is great, a lot of choice in terms of continental and cooked. Beds are very comfortable and the room service is among the best I've had.

Contras: The pool are is separate to the hotel so you have to walk across the carpark to get there.

Prós: Nice rooms. Proffesional and friendly staff. Excellent breakfast. The hotel is near the Waterfront and we could see a bit of the sea from our window. It is also close to the citycenter and during daytime we could walk there.

Prós: Good location with pleasing decor and excellent breakfast

Contras: We had beautiful loft room with balcony, very spacious but with inadquate storage space for our clothes.

Prós: Absolutely nothing, it was the most awful hotel I have ever stayed at, I would never recommend staying here and will not return.

Contras: Very noisy property, unfriendly front desk staff, major complaint was noise both from traffic and from loft room above whereby you hear people constantly walking up and down the stairs. Awful.....

Prós: I think the staff was extremely friendly and professional. Great breakfast buffet everyday. It was within walking distance of several areas I wished to visit.

Prós: The super friendly staff, especially those on duty in the breakfast room, totally lifted my mood.

Contras: Inexperienced check-in staff.

Prós: The lofts on the top floor had excellenet views onto the waterfront and the world cup stadium in greenpoint. The staff are very friendly both at the front desk and in the breakfast room.

Contras: the rooms and hallways smelt of smoke. I needed to change my loft twice before I was given a loft that had no smoke odour.

Prós: The general convenience of the location.

Contras:

Prós: Fantastic staff and service attitude and solution orientation is world class. The treatment how they prepared the room for our anniversary was unforgettable.

Contras:

Prós: the glass tiles in the bathroom

Contras: the room and hall was very dark, the elevators were slow and cranky, the staff was either swamped or confused

Prós: Staff were very good and went out of their way to help. Room service and service in general was fast and responsive. The hotel also demonstrated a good eye for detail.

Contras:

Prós: The rooms are really comfortable, perfect location near restaurants and supermarket. Never felt unsafe here at this hotel. Also the pool and food is really nice

Prós: Great idea to have a shuttle bus to and from the V&A Waterfront.

Contras: Some of the sheets had slight marks on them, although overall the cleanliness of the rooms was really good.

Prós: Lovely friendly helpful staff. Beautiful rooms, comfy beds. Food was delicious

Prós: Service

Contras: Thank you

Prós: The location good,the shuttle bus to the v&A hopefully that will continue . Staff are very helpful,unfortunately the coronavirus over shadowed the attractions as they closed. Will have to come back.

Contras: Nothing

Prós: Top service! Value for money. Love the free shuttle bus to/from V&A Waterfront where we get on to the Hop-On-Hop-Off Bus Tour and also a beautiful shopping mall by the wharf with lots of amazing restaurants. On top of that, the hotel is located right adjacent to the Long Street where bar, restaurants (Mama Africa), Tourist Info Centre office, although not recommended to walk after dark. Room is excellent and very clean with spacious gym facility.

Contras: Breakfast is standard, not too much variety of hot options and fruits. View of table mountain is blocked by other skyscraper building but it's because the hotel is located in the middle of city.

Prós: Professional staff, clean /comfortable rooms. Location is not the safest for walking. Staff suggest using the complimentary shuttle to V & A waterfront.

Contras: A shuttle schedule should be posted in lobby and handed to guest for reference along with a note that there are (3) Radisson Blu hotels in area. Shuttle vehicle does not have a sign on van. This creates lot's of confussion. Also, Ft. Desk should have cards available with Name of Hotel, address & phone in event of emergency