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8,0
Dont rent child seats
Prós: Clean new car Fast drip off
Contras: Dirty and unavailable child carseats, they had to borrow one from another agency !!! Although it was reserved ! Pick-up lengthy and slow service, had to sign up to avis preferred service as they advertised to skip the line, agent tried to hassle with me but showed her their ads to skip their long lengthy slow service line which is so annoying after a 16 hours flight
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10,0
Piece of Cake and shocking upgrade
Prós: Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Contras: We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
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4,4
They didn’t respect our reservation
Contras: We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
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4,4
Lack of communication and customer care.
Prós: Car was ok
Contras: They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
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9,6
Prós: The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
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2,0
Overcharged for rental
Prós: Please look into why I’m being overcharged and fix it.
Contras: Please refund amount i was overcharged.
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2,0
Even could not get a car
Prós: Of course, nothing. We even could not get a car and a decent attitude.
Contras: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
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2,0
Low pricing lies
Prós: Upgraded to automatic for free since they didn't have a manual car available
Contras: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
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4,0
Be ready to wait to get your car at CDG/Paris
Prós: The car itself was newer (20,000 miles) and met our transportation needs.
Contras: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
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4,4
Very Bad Service
Prós: Nothing
Contras: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
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4,8
Contras: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
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2,0
HORRIBLE
Prós: NOTHING!
Contras: I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
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10,0
Piece of Cake and shocking upgrade
Prós: Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Contras: We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
avaliação de
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9,6
Prós: The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
avaliação de
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4,4
They didn’t respect our reservation
Contras: We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
avaliação de
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4,4
Lack of communication and customer care.
Prós: Car was ok
Contras: They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
avaliação de
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2,0
Overcharged for rental
Prós: Please look into why I’m being overcharged and fix it.
Contras: Please refund amount i was overcharged.
avaliação de
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2,0
Even could not get a car
Prós: Of course, nothing. We even could not get a car and a decent attitude.
Contras: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
avaliação de
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2,0
Low pricing lies
Prós: Upgraded to automatic for free since they didn't have a manual car available
Contras: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
avaliação de
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4,0
Be ready to wait to get your car at CDG/Paris
Prós: The car itself was newer (20,000 miles) and met our transportation needs.
Contras: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
avaliação de
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4,4
Very Bad Service
Prós: Nothing
Contras: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
avaliação de
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4,8
Contras: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
avaliação de
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2,0
HORRIBLE
Prós: NOTHING!
Contras: I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
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