Hotéis em Orlando

the view

the courtisy

The hotel ran out of parking spaces one night of our stay due to guests parking across multiple spaces and asked us to park in a handicap accessible parking space (we are not disabled and do not have a hangtag on our vehicle). The hotel refused to find alternate parking and refused to enforce its policy that guests could not take up multiple parking spaces with one vehicle. Staff was incredibly rude about this and insisted that it was better to use the accessible space and prevent its use by persons who needed it than to wake up a guest who had violated hotel parking policy. When I insisted that I would not park there staff became very rude and dismissive. I ultimately had to squeeze my car in between two cars violating the parking policy and risk damage to my property to avoid breaking the law with respect to the accessible parking.

Lack of towels and washcloths. Several nights without either.

Pool and location

Rooms, first room had no hot water and AC was broken these are just the major issues. We were given a comp and room change. The second room had a bad smell of mold so we had to keep the door closed at all times. Check in location was difficult to find.

Spacious rooms, comfortable bed, everything including cooking utensils and washer and dryer provided.

There was a live cockroach in our room.

Cleanliness, facilities, proximity to Disney parks

Noisy fountains, slow service, lack of tennis courts and kids entertainment.

Location

The smell of mildew

Close proximity to Universal

The facility looks old and need some new paints and touching up.

Room was clean and comfortable. Near a lot of things to do including the Sleuth's Dinner Theater and CSI exhibit.

Narrow walkways to upper level rooms. Timeshare salesperson in lobby.

I liked the Very clean room comfortable bed, The guy at check in desk was very friendly and informative about the complimentary shuttle to Disney world and universal Orlando and about where we could have breakfast the next morning. Was a Great experience!

The room smelled so bad and the sheets were not clean Bad hotel

Almost everything

Elevators accessibility with the card

None

Small, but clean. Very friendly staff and cleaning crew. Breakfast decent and well stocked.

The hotel is in a great location

The 4pm check in

Location was great convenient and good restaurants close by

Great hotel! Wonderful staff! Very good food! An overall excellent experience!

CLEAN STAFF FABULOUS TOOK CARE OF NOISE VERY QUICKLY, IMPRESSIVE!

Everyone in the group agreed the beds were horrible. Appeared comfy but we all had aching backs... OVERPRICED!!! ROOM SERVICE PRICE RIDICULOUS! No place to get anything we might have forgotten to pack. No little gift shoppe for little stuff... We heard from others in our party the buffet was lousy, so we skipped it although we prepaid for 2 days...

Kid friendly, great pool, nice layout of room

Shower did not drain properly

Our family loved staying here!! We stayed one night when we first arrived in Orlando and then stayed at another resort hotel down the road due to a conference. As soon as the conference was over at the other hotel, we rushed back to Caribe Royale because we loved the King Suite room! Great space and there was also privacy because a door divides the living area from the sleeping area. Our family loved the pool areas too. Fun slide! Customer service was great and the price was affordable. We will stay at Caribe Royale again when we visit Orlando.

She told us she could give us complementary late check out. No charge

I was charged 20 and the cleanliness of the lobby and room needed tending to. The bathroom area had dark hairs throughout and the sink was extremely slow to drain. The sink and shower fixtures felt like they might come off in your hand if you weren't extremely gentile with them.

The customer service at check in was delightful and the room was incredibly comfortable.

I had to wake up at 4am and received a cold (slightly below lukewarm, not ice cold) shower even though I let it run for several minutes. When I complained at the front desk, he did apologize, but I would have appreciated an offer of a discount of some sort. At 4:30AM, though, I understand staff does not always have the energy or authority to address a situation.

The location is near everything you could imagine.

Staff was very knowledgeable and veryhelpful.

Room was dusty on the counter tops and desk. A bit of a surprise. there were other pieces of debri around, but not really bad, just surprising from other trips staying at Hyatts.

Excellent service and good location, clean and confortable rooms. I recommend it 100% and would go again if I return to Orlando

The Room was very clean, All the housekeepers very helpfull, the housekeeper supervisor very kind and helpfull too, and front desk very nice. We were in 3rd floor.

server in cafeteria very unkind

I fell in love of the landscape., so lovely..

Maybe a twist in the interior design. A little bit more contemporary.

The hotel was beautiful, inside and out. The staff were nice. Our room was very neat when we arrived.

The A/C in our room was set to 65 the entire stay and the coldest it got down to was 74. Something is obviously wrong with the A/C. Not all the channels on the TV were watchable. The HBO channels said "no signal". The parking situation is a joke. You have two choices: pay $30 for valet parking or self park for $20. Those are your only two choices. They then add on a $30 resort fee. Also plan on paying for EVERYTHING!!!!! I went down to the lobby to get a cup of coffee and was told a CUP of coffee was $6!!!!!!! I'm sure there are other extra charges that I just didn't see but either way, the ones I listed were enough to annoy me.

Close to convention center. Great pool for kids.

In room bottled water $5.00! Stop at the 7-11 down the street and stock up.

Do not buy Disney ticket from hotel!

Apartamento com 3 quartos de ótimo espaço e dois banheiros bons também. Bem limpo todos os espaços do Hotel. Check-in rápido e check-out também. Café da manhã bom, considerando os valores pagos em outros Hoteis. Ótimo custo e benefício. Quando voltar em Orlando volta para Worldquest com certeza.

Spacious, fully equipped suite that was close to everything but still quiet and very clean.

Free (wired) internet access was great, but wireless connection would be more convenient.

Very nice place every staff member I spoke with was so very nice at breakfast the family next to us had a sick toddler they got her cold rags for her fever got her disposable thermometers to keep up with baby temperature did everything they could to help this family that was not from USA great place to stay clean food was good staff was great. Shuttle to sea world was easy we will be back here

Advertised shuttle to Univeral but only ran once per day. Not very flexible for families. Only a few miles away so would expect a better schedule.

Conveniently located in the downtown area. A short ride gets you to all the right places.

Overall everything was great!

Staff was very friendly

Blanket was very heavy and uncomfortable.

Only thing I enjoyed were the two delightful workers from the cafe, Michael and Carlos. They were kind and welcoming. The cafe was always clean and neat. It offered a decent amount of items which were beneficial. It was also a nice place to get away and sit while drinking your morning coffee. Michael and Carlos always greeted you with smiles and good morning greeting. They talked to everyone who came in and treated everyone with so much professionalism. Definitely, the best part of this inn.

Everything!!! My stay was a last minute unexpected thing. I called to book a room for a few days. They were charging me over $125.00 per night and they said it would cost more for the weekend. I hung up and check for kayak prices and got it priced at $43.00 per night. When I arrived I could clearly see the inn needed massive repairs. I was hoping the room would be better but it was worse. When you opened the door you are greeted with an overwhelming smell. It smelled like mold and mildew. It also had a wet, musty, humid feel. The bathroom smelled like a dirty diaper, and I don't mean number one!!!! The toilet would leak water from the side every time you flushed. The shower curtain was disgusting and extremely to long. When in the shower the dirty diaper smell was even more pungent. The lamp shades were either filthy, burnt, or they were covered in mold but there was no way I was going to touch it to find out. There were holes everywhere and to top it off I had a few I unwelcomed visitors, for example, roach #1, 2, & 3!!!! Disgusting. The inn was also occupied by let's say, seedy looking people. You could clearly see what they were doing was illegal. As an added bonus people who were not patrons would walk on the grounds harassing patrons for money and cigarettes. Didn't feel safe by any means but one could say it was safe because the Cops were always on the scene due to shady activity. I mean after a while I was beginning to think they had a police department in the inns lobby. My overall experience with this Days Inn was horrific. Only positive aspect of my stay at this inn was the two gentlemen who worked in the cafe, Michael and Carlos. They were welcoming and polite and always greeted you with smiles. The cafe was always clean and smelled great. Besides that, definitely, worst inn I've ever stood in.

Was too dirty, the bed, the towels. The walls were without painting and de ceiling too. I don't recommend this hotel ever.

The Booking.com agent was an angel without wings! (Angela? Christina? Sarah? I forget her name) I can't thank her enough! I booked the room through kayak for the first time ever, and I did it spontaneously while riding the Red Coach Bus from Miami to Orlando on a Friday afternoon. I found the deal and booked it right away. As I forwarded the confirmation to my girlfriend, a minute later my phone is ringing and there is screaming in my ear; the room with the deal was for the NEXT Friday. Instantly. Livid. And of course as Im reading through looking for the customer service number, there are all sorts of "no refund" "non-return" "no changes" laced throughout, so I think "well ok let me call the hotel." "Nothing. Nope." The listless front desk person who answered the phone is proceeding to tell me, as he said there is nothing he can do because the reservation was made by a third party vendor from a website. "I can go ahead and book you another room right now" he sluggishly chimes in. "No thanks" I tell him, "I really shouldn't have to pay for another whole new room after literally transferring my funds to you less than 5 minutes ago." The incorrect information was caught immediately and I'm trying to correct it. I hang up on him and proceed to search for the Booking.com customer service line. I find it, call, and am placed on hold for 14 minutes before I speak to the rep. She cheerfully chimes in and listens to the entire convoluted problem and proceed to totally sweep the rug out from underneath me by saying "how about I place you on hold and Im gonna go ahead and call the hotel directly." Oh. Well ok. That sounds like a great idea. She goes back and forth for a few moments, to then come back and inform me: 1) The deal I booked was for a handicapped room, which I didn't need & was being charged MORE for than even the price of a regular room 2) She informed the Hotel of my celebration with my girlfriend and they would be upgrading the room & the floor that we would be on because the hotel had low vacancy 3) That the change was easily made at no extra cost. Sirens. Angels sing. Confetti. This girl just saved my life!! The rest of the trip was OUTSTANDING. The girl at the front desk upgraded our floor to one of the top with a view of Disney Springs. The hotel inside was immaculately clean, detailed, and made you feel a sense of space and relaxation. The pool with the lazy river was an amazing feature, and the inside bar with a gunpowder old fashioned was well worth the wait. There is a resort fee, but to those reading absolutely worth the charge. I will absolutely be back to vacation here, and I will book it through kayak & booking.com. Kudos you guys.

Too many little kids, but it IS in the heart of Disney theme parks and the like. The pool is probably a mouthful of pee.

Great value. Comfortable room. Several dining options on site. Large pool and lazy river provided hours of entertainment for entire family.

Nothing to report.

The ease of just going downstairs and getting in line for security.

This will now be my go-to hotel for any travel from MCO. Super convenient...5 stars!

Nothing!

I like everything the dcoration the atmosphere the personal was very profesional

The parking access to the building

Very clean !!! Very good customer service Lily Parrish

Great stay with nice beach pool and good restaurants. Early access was unbeatable. Too expensive with extra charge for parking and mini fridge.

PBH was the best choice for our visit to Universal Studios Orlando. The restaurants were great. The one we went to had a musical that was an initiate source of classic italian songs. The room was over the top amazing (we stayed in the presidenta suite). The staff was friendly, accomodating and inviting.

Localização perto das compras

Tranquilidade

We were in a 2-room suite - lots of room! Location was great since we were visiting Sea World.

No maid service on our second day. We needed towels, which the front desk provided.

The room was very clean! The girls at the front desk were great!

Nothing I didn't like!

Friendly and helpful staff. Very comfortable and clean rooms.

We loved everything about it. Rooms were spacious and very clean. It was so close to the parks.

The hotel restaurant the kitchen had very slow service. That could be because we were a party of 9 though. Food was very good though.

The room and property were great! Love the décor and details at the hotel. My puppy, who came along for the trip received a welcome bag which included a very cute Hard Rock dog bowl. We would have loved to stay there more days since it was so comfortable and felt safe. The ease of getting to City Walk be that by boat, or walking was awesome! Also, for being guests at the hotel, we received complimentary Express Pass to both Island of Adventure and Universal. That was neat!

The only bad thing was Housekeeping...timing housekeeping to clean the room so it wouldn't cause a scene (barking, making the dog nervous) with our puppy was rough. We had come back from the parks and would wait up to 2 hours before we left for dinner. I called housekeeping to come in and clean the room, telling them that I will be out within the next 2 hours, so if they could send someone ASAP so we are with the puppy be that in the room or outside of it (the puppy would stay in the room while we would be out on dinner). No one ever came to turn our room over and we called front desk several times and waited the 2 hours. I guess housekeeping was MIA. So during our stay, we never got fresh towels and our beds was never made. Things could be worse though.

Unparalleled service. Staff continually impressed. We are forever spoiled by our Ritz Carlton experience! Thank you!

Great experience - a special thanks to Lyn & Jon for there professionalism - "they made a difference"!!!

Location

Breakfast was not good at all.....lots of bread and carbs and very few fresh options.

I loved that I booked this hotel about 3 hours before I checked in and I received very good rates! The location was very close to Universal and easily accessible to Uber taxi!

Reasonable price and unexpected comfort ! The staffs are really nice :D The location is pretty good. Last but not least: Free wifi and breakfast!!