Crowne Plaza London - Kings Cross

- location - plugs for different countries in the room - brand new - quiet - no hair drier - drafty and not very welcoming reception area - full carpets in the room - no reading lamps next to the bed

the best thing was after a long day of travelling, meetings, work etc the pillows and bed were so comfy!! I didn't make use of any of the hotel facilities as i was in london for work purposes so did not spend much time actually in the hotel, but what i could see was very good, staff great. the only thing was not being able to open a window to let some air in.

None Lack of smiles, lack of manners, no greetings, concierge not helpful, lack of experience personnel to promote tourism.