Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Código IATA | SU |
|---|---|
| Rotas | 346 |
| Rota principal | Londres Heathrow a Moscou Sheremetyevo |
| Aeroportos em que opera | 158 |
| Aeroporto principal | Moscou Sheremetyevo |
Prós: Helpful and friendly crew.
Prós: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Prós: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Contras: Cabin temps could have been a bit cooler for sleeping.
Contras: It left at a bad hour of the day
Prós: Nothing
Contras: My luggages are lost
Contras: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Prós: Flight crew try hard to please passengers.
Contras: Aeroflot ground staff are rude, aggressive, very poor customer service.
Contras: Organisation at the airport
Prós: The boarding was quick and easy. Comfortable seats and enough room for legs.
Contras: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Prós: The bording was quick and easy. There was enough legroom.
Contras: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Prós: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Contras: Great plus is a direct flight and price
Contras: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Contras: New terms about hand luggage is worser then in RyanAir
Prós: helpful and friendly crew
Contras: more comfortable and spacious seats.
Prós: overall service and the crew.
Contras: more comfortable and spacious seats
Prós: Chek-in
Contras: The food
Contras: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Prós: Crew was pleasant and professional
Contras: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Prós: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Contras: Offer drinks more often
Contras: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Prós: No comments
Contras: No comments
Contras: Leg space and crews attitude
Contras: Leg space is horrible!
Prós: Quick boarding and departure. Good selection of films.
Contras: Customer service. Leg room.
Prós: Seat was very comfortable. Very helpful crew.
Contras: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Contras: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Prós: Basic economy flight. It was okay.
Prós: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Contras: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Prós: Nothing
Contras: Descent and landing were not pleasant while the weather was fine
Prós: Все
Prós: TV on board
Contras: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Prós: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Contras: gave old people seats next to the pass
Prós: Crew was great, seat was comfortable, adequate legroom.
Contras: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Prós: Service, food
Prós: Passengers are not polite.
Prós: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Prós: Crew was amazing.
Contras: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Prós: Crew was very helpful, seat was small and uncomfortable.
Prós: The on-flight crew was great, very helpful and friendly.
Contras: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Prós: Food
Contras: Cleaning
Prós: all procedures at both airports took 15 minutes
Prós: Great service and amazing crew
Contras: All good!
Prós: Air crew was super and seats comfortable
Contras: Everything was super thank you
Contras: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Prós: Na
Contras: Na
Prós: Na
Contras: Na
Contras: The plane was an oven for 30 minutes, while we waited for the engine to be turned on, wrost flight experience ever
Contras: I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours.
Contras: They closed the gate early so I couldn't take the airplane. They forced me to buy new ticket. I had to stay on the transit area for 24 hours.
Prós: Экипаж компетентный, внимательный и вежливый
Contras: Отсутствует интернет, нет розеток
Contras: I missed this flight due to the previous connecting flight being delayed
Contras: The crew was polite, very comforting, and smooth flight ,
Prós: nothing, terrible experience
Contras: everything should have been better
Prós: The crew is polite,
Prós: Nice gifts for the kids Crue was super nice.
Contras: Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly.
Amazing trip
Prós: On time, organized , quick, polite staff, good food
Prós: Helpful and friendly crew.
Prós: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Contras: Cabin temps could have been a bit cooler for sleeping.
Prós: helpful and friendly crew
Contras: more comfortable and spacious seats.
Prós: overall service and the crew.
Contras: more comfortable and spacious seats
Prós: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Contras: Offer drinks more often
Prós: Seat was very comfortable. Very helpful crew.
Prós: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Contras: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Prós: Все
Prós: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Contras: gave old people seats next to the pass
Prós: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Prós: all procedures at both airports took 15 minutes
Prós: Great service and amazing crew
Contras: All good!
Prós: Air crew was super and seats comfortable
Contras: Everything was super thank you
Contras: The crew was polite, very comforting, and smooth flight ,
Prós: The crew is polite,
Amazing trip
Prós: On time, organized , quick, polite staff, good food
Contras: Organisation at the airport
Prós: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Contras: Great plus is a direct flight and price
Contras: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Prós: Chek-in
Contras: The food
Prós: Crew was pleasant and professional
Contras: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Prós: Quick boarding and departure. Good selection of films.
Contras: Customer service. Leg room.
Prós: Basic economy flight. It was okay.
Prós: Crew was great, seat was comfortable, adequate legroom.
Contras: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Prós: Service, food
Prós: Passengers are not polite.
Prós: Crew was amazing.
Contras: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Contras: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Prós: Na
Contras: Na
Contras: The plane was an oven for 30 minutes, while we waited for the engine to be turned on, wrost flight experience ever
Prós: Экипаж компетентный, внимательный и вежливый
Contras: Отсутствует интернет, нет розеток
Contras: I missed this flight due to the previous connecting flight being delayed
Prós: Nice gifts for the kids Crue was super nice.
Contras: Plane seats keep getting smaller it sucks. Getting to the point I don't want to fly.
Prós: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Contras: It left at a bad hour of the day
Prós: Nothing
Contras: My luggages are lost
Contras: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Prós: Flight crew try hard to please passengers.
Contras: Aeroflot ground staff are rude, aggressive, very poor customer service.
Prós: The boarding was quick and easy. Comfortable seats and enough room for legs.
Contras: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Prós: The bording was quick and easy. There was enough legroom.
Contras: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Contras: New terms about hand luggage is worser then in RyanAir
Contras: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Contras: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Prós: No comments
Contras: No comments
Contras: Leg space and crews attitude
Contras: Leg space is horrible!
Contras: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Contras: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Prós: Nothing
Contras: Descent and landing were not pleasant while the weather was fine
Prós: TV on board
Contras: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Prós: Crew was very helpful, seat was small and uncomfortable.
Prós: The on-flight crew was great, very helpful and friendly.
Contras: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Prós: Food
Contras: Cleaning
Prós: Na
Contras: Na
Contras: I couldn't take the airplane since they closed the gate earlier then plannee. I had to buy another ticket and I was stuck at the transit area of Moscow Airport for 24 hours.
Contras: They closed the gate early so I couldn't take the airplane. They forced me to buy new ticket. I had to stay on the transit area for 24 hours.
Prós: nothing, terrible experience
Contras: everything should have been better
