Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Código IATA | SU |
|---|---|
| Rotas | 362 |
| Rota principal | São Petersburgo Pulkovo a Moscou Sheremetyevo |
| Aeroportos em que opera | 163 |
| Aeroporto principal | Moscou Sheremetyevo |
Contras: Too many cabin luggage
Prós: The meal was good with pretty rich menu.
The crew was very good.
Contras: The flight was delayed, we were taken to aircraft by bus by not convenient way.
Prós: Late, I liked nothing.
Contras: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
Contras: Old A330, entertainment system is very tired of this world
Prós: It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Contras: Everything was good!
Prós: The meals are always generous and pretty feeling, nice and knowledgeable crew
Contras: The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
Contras: Later
Prós: The crew was good, helpful and attentive. Boarding was flawless.
Contras: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :)
The food, snacks, drinks were very limited and on the low-budget.
Prós: Nothing
Contras: The worst airline ever
Prós: all perfect
Prós: Everything
Prós: average crew.
very empty plane with not many passengers. Seats seem average
Prós: Flat bed, updated aircraft.
Contras: Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
Contras: FOOD
Great
Prós: Quick! Friendly! On time
Prós: nothing
Contras: everything
Prós: The crew
Contras: Food. Not enough vegetarian options
Contras: Good was not good really bad it is
Prós: business class electric sockets and good leg space, on time
Contras: lagguage handling upon arrival was mediocre
Prós: timing, safety, captain take off and landing
Contras: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Prós: pretty good
Contras: on the level withother major airlines
Prós: Nothing in particular. An ok flight.
Contras: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Prós: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Contras: New chairs
Prós: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Prós: Helpful and friendly crew.
Prós: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Prós: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Contras: Cabin temps could have been a bit cooler for sleeping.
Contras: It left at a bad hour of the day
Prós: Nothing
Contras: My luggages are lost
Contras: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Prós: Flight crew try hard to please passengers.
Contras: Aeroflot ground staff are rude, aggressive, very poor customer service.
Contras: Organisation at the airport
Prós: The boarding was quick and easy. Comfortable seats and enough room for legs.
Contras: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Prós: The bording was quick and easy. There was enough legroom.
Contras: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Prós: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Contras: Great plus is a direct flight and price
Contras: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Contras: New terms about hand luggage is worser then in RyanAir
Prós: helpful and friendly crew
Contras: more comfortable and spacious seats.
Prós: overall service and the crew.
Contras: more comfortable and spacious seats
Prós: Chek-in
Contras: The food
Contras: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Prós: Crew was pleasant and professional
Contras: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Prós: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Contras: Offer drinks more often
Contras: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Prós: No comments
Contras: No comments
Contras: Leg space and crews attitude
Contras: Leg space is horrible!
Prós: Quick boarding and departure. Good selection of films.
Contras: Customer service. Leg room.
Prós: Seat was very comfortable. Very helpful crew.
Contras: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Contras: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Prós: Basic economy flight. It was okay.
Prós: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Contras: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Prós: Nothing
Contras: Descent and landing were not pleasant while the weather was fine
Prós: Все
Prós: TV on board
Contras: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Prós: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Contras: gave old people seats next to the pass
Prós: It’s 1 hour flight and you get a drink of your choice and a sandwich - which is very generous and cool compare to other airlines
Contras: Everything was good!
Prós: The meals are always generous and pretty feeling, nice and knowledgeable crew
Contras: The TV remote is getting old, it didn’t respond when I press any button, so it was impossible to watch anything or use it at all
Prós: all perfect
Prós: Everything
Great
Prós: Quick! Friendly! On time
Prós: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Contras: New chairs
Prós: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Prós: Helpful and friendly crew.
Prós: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Contras: Cabin temps could have been a bit cooler for sleeping.
Prós: helpful and friendly crew
Contras: more comfortable and spacious seats.
Prós: overall service and the crew.
Contras: more comfortable and spacious seats
Prós: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Contras: Offer drinks more often
Prós: Seat was very comfortable. Very helpful crew.
Prós: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Contras: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Prós: Все
Prós: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Contras: gave old people seats next to the pass
Contras: Too many cabin luggage
Prós: The meal was good with pretty rich menu.
The crew was very good.
Contras: The flight was delayed, we were taken to aircraft by bus by not convenient way.
Prós: average crew.
very empty plane with not many passengers. Seats seem average
Prós: Flat bed, updated aircraft.
Contras: Virgin Atlantic is still much better. From offering pajamas to organizing boarding. SVO was disorganized, both international flights NYC and Düsseldorf were boarding from the same gate pocket (22 and 21) at the same time. Ski priority members had to fight the way to check in.
Contras: FOOD
Prós: The crew
Contras: Food. Not enough vegetarian options
Contras: Good was not good really bad it is
Prós: business class electric sockets and good leg space, on time
Contras: lagguage handling upon arrival was mediocre
Prós: pretty good
Contras: on the level withother major airlines
Contras: Organisation at the airport
Prós: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Contras: Great plus is a direct flight and price
Contras: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Prós: Chek-in
Contras: The food
Prós: Crew was pleasant and professional
Contras: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Prós: Quick boarding and departure. Good selection of films.
Contras: Customer service. Leg room.
Prós: Basic economy flight. It was okay.
Prós: Late, I liked nothing.
Contras: It would have been better if they had a plane that could land on ice. They said this plane couldn't. Was an hour late, so we missed all our connecting flights home to USA.
Contras: Old A330, entertainment system is very tired of this world
Contras: Later
Prós: The crew was good, helpful and attentive. Boarding was flawless.
Contras: The TV touchscreen was not working neither for me nor for my neighbor. The third one in a row was functional, though, but it was not ours. :)
The food, snacks, drinks were very limited and on the low-budget.
Prós: Nothing
Contras: The worst airline ever
Prós: nothing
Contras: everything
Prós: timing, safety, captain take off and landing
Contras: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Prós: Nothing in particular. An ok flight.
Contras: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Prós: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Contras: It left at a bad hour of the day
Prós: Nothing
Contras: My luggages are lost
Contras: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Contras: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Prós: Flight crew try hard to please passengers.
Contras: Aeroflot ground staff are rude, aggressive, very poor customer service.
Prós: The boarding was quick and easy. Comfortable seats and enough room for legs.
Contras: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Prós: The bording was quick and easy. There was enough legroom.
Contras: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Contras: New terms about hand luggage is worser then in RyanAir
Contras: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Contras: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Prós: No comments
Contras: No comments
Contras: Leg space and crews attitude
Contras: Leg space is horrible!
Contras: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Contras: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Prós: Nothing
Contras: Descent and landing were not pleasant while the weather was fine
Prós: TV on board
Contras: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
