Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Código IATA | AV |
|---|---|
| Rotas | 134 |
| Rota principal | Medellín Jose Maria Cordova Intl a Bogotá El Dorado |
| Aeroportos em que opera | 49 |
| Aeroporto principal | Bogotá El Dorado |
Prós: Quick board and clean plane
Contras: No snacks only drinks
Contras: Newer aircrafts
Prós: Nothing
Contras: Five hours of delay are unacceptable
Prós: Cabin crew was attentive
Contras: Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services.
Contras: 3 hour delay
Contras: Nos cancelaron el vuelo En los dos viajes y lo re programaron haciendo mucha espera
Contras: En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!
Prós: Free alcohol
Contras: They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again
Contras: Many delays, on my top 3, for worst airline travel.
Contras: At the arrival the baggage claim was a mess. Total disorder.
Prós: Boarding was very well organized and staff was very attentive and worked hard to expedite process by reviewing documents, answering questions, organizing lines, and being always on time. Flight was very smooth and the crew did a great job informing, serving food, water and assisting people with their requests, purchases, etc.
Contras: what it is really important is being on time and have a safe flight and Avianca did these extremely well. Maybe the food could have been better but for the price paid can´t ask for more
Contras: I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow
Contras: No food
Contras: My seat. It did not recline
Contras: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Contras: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Contras: Bag arrival time. It took almost an hour for the bags to arrive.?
Contras: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Prós: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Prós: FLight was fine. No entertainment nor wifi.
Contras: They had screens for seats but not really much service available.
Prós: Overall flight was fine. No entertainment nor wifi.
Contras: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Contras: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Prós: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Contras: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Prós: Great customer service
Contras: Great flight
Prós: Great crew
Contras: Great service
Contras: Respect the scheduling!!!!
Prós: was on time
Contras: food in economy class
Prós: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Contras: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Prós: Plane was good, plane staff were good.
Contras: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Prós: I got there early and they put me on an earlier flight.
Contras: Cramped seats.
Prós: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Contras: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Contras: Entertainment system need to be improved ASAP.
Prós: Boarding process and check in were very fast
Contras: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Prós: Avianca has many route through South America hence it is convenient.
Contras: There is always short connections and many times I miss my flights. They do not offer compensation.
Prós: Great crew. Professional and helpful
Contras: Business class sets are outdated. Could have been a second, lighter meal served
Prós: Crew professional, available and helpful.
Contras: Business class seats are outdated.
Prós: Nothing
Contras: Everything
Prós: Service
Contras: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Prós: AVIANCA a good airline
Prós: Still waiting for the last flight that they had to put us on.
Contras: No way to make a right connection In Bogotá and better customer service
Prós: Friendly crew
Contras: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Contras: Food, snacks, drinks, ice
Prós: Kind
Prós: not a lot of wait time
Contras: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
Prós: It was a easy process to check in and the crew took care of us. Very professional
Contras: Entertainment
Prós: They gave us a pillow and a blanket
Contras: The earphones for the tv were weird
Contras: Please the bags are broken you should try to take them gently
Prós: Leaving and getting on time
Prós: Overall trip was ok
Contras: Lady guiding people to register luggage was rude
Contras: No one at check in wonted to help I had to change flights do to inability of check in personnel
It felt like all they wanted to do was to sell me another ticket
Prós: Crew member was nice
Contras: When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)
Prós: Estuvo puntual, la tripulacion estuvo amable.
Contras: Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo.
Contras: I'm tall and I hace no problems because there is a lot of space between files
Prós: The crew was very nice, the food was good and the entertainment too.
Contras: The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too.
Prós: The attention of the staff
Contras: Waiting rooms should be more comfortable
Prós: The attention of the staff and punctuality at the departures
Contras: The food
Contras: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.
Prós: Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras.
Prós: La experiencia fue muy placentera.
Contras: instead of a sandwich, some typical food from the country we are arriving
Contras: At the arrival the baggage claim was a mess. Total disorder.
Prós: Boarding was very well organized and staff was very attentive and worked hard to expedite process by reviewing documents, answering questions, organizing lines, and being always on time. Flight was very smooth and the crew did a great job informing, serving food, water and assisting people with their requests, purchases, etc.
Contras: what it is really important is being on time and have a safe flight and Avianca did these extremely well. Maybe the food could have been better but for the price paid can´t ask for more
Contras: I think it makes a huge difference when the crew says something comforting before or during turbulence instead of just “buckle seat belts” it’s so simple yet goes so far is soothing anxiety but we got “BUCKLE SEAT BELTS” like wow
Contras: My seat. It did not recline
Prós: Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!
Prós: Great customer service
Contras: Great flight
Prós: Great crew
Contras: Great service
Prós: I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy.
Contras: It would be nice to have the option to check carry-on as the overhead bins filled up very quickly.
Prós: I got there early and they put me on an earlier flight.
Contras: Cramped seats.
Prós: Service
Contras: I am a TSA Pre-approved traveler and for some reason my ticket did not printed the logo. Agent tried to add it but it seems that because I bought through your site they were not able to fix it. Other than that it was great!!
Prós: AVIANCA a good airline
Prós: It was a easy process to check in and the crew took care of us. Very professional
Contras: Entertainment
Prós: They gave us a pillow and a blanket
Contras: The earphones for the tv were weird
Contras: Please the bags are broken you should try to take them gently
Prós: Leaving and getting on time
Prós: The attention of the staff
Contras: Waiting rooms should be more comfortable
Prós: The attention of the staff and punctuality at the departures
Contras: The food
Prós: Una muybuena experiencia. Las sillas son de buen tamaño pero son un poco duras.
Prós: La experiencia fue muy placentera.
Contras: instead of a sandwich, some typical food from the country we are arriving
Prós: Quick board and clean plane
Contras: No snacks only drinks
Contras: En un vuelo de seis horas, dan un desayuno perfectamente diminuto y no hay nada más de comer el resto del vuelo. Entendemos que estén buscando cortar costos pero ser una low cost a precio full es inconsistente. Por lo menos vendan snacks en el avión!!!
Contras: Many delays, on my top 3, for worst airline travel.
Contras: No food
Contras: Bag arrival time. It took almost an hour for the bags to arrive.?
Prós: FLight was fine. No entertainment nor wifi.
Contras: They had screens for seats but not really much service available.
Prós: Overall flight was fine. No entertainment nor wifi.
Contras: At check in in Bogota we asked which line to turn in luggage; as we had previously done online checkin. We were placed in a long line and waited about 45 min.s. Several people were allowed to bypass the line, as they were 'late' for their flight. When we were close to being served the attendant 'placing customers in lines' directed four or five groups from the special needs line ahead of our line in a row. We were told we had missed the baggage check in by 2 minutes and had to pay $60 usd to take an flight 2 hours later. We were then yelled at that we had been in the wrong line. There was another line, very fast one, one the opposite side of the gate area for those with 'bag drop' only needs. I had showed the airline personnel our check in info on my cell and was placed in the wrong line by them. So many problems at airport check in with this airline.
Prós: was on time
Contras: food in economy class
Prós: Plane was good, plane staff were good.
Contras: Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat.
There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca.
Contras: Entertainment system need to be improved ASAP.
Prós: Great crew. Professional and helpful
Contras: Business class sets are outdated. Could have been a second, lighter meal served
Prós: Crew professional, available and helpful.
Contras: Business class seats are outdated.
Prós: Kind
Prós: Overall trip was ok
Contras: Lady guiding people to register luggage was rude
Prós: Crew member was nice
Contras: When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)
Contras: I'm tall and I hace no problems because there is a lot of space between files
Prós: The crew was very nice, the food was good and the entertainment too.
Contras: The seats were very uncomfortable, not enough crushing and the neck rest was uncomfortable too.
Contras: Newer aircrafts
Prós: Nothing
Contras: Five hours of delay are unacceptable
Prós: Cabin crew was attentive
Contras: Everything else. Airplane cleanliness, business class service mediocre. Awful on time record and indolent passenger services.
Contras: 3 hour delay
Contras: Nos cancelaron el vuelo En los dos viajes y lo re programaron haciendo mucha espera
Prós: Free alcohol
Contras: They overbooked the flight after I called to verify this didn't happen. The night crew in LAX (11/22) were rude, unhelpful and bad people. If I were a manager I would have fired everyone. I will never use Avianca again
Contras: Even worse than the flight GRU BOG. the delay in embarking was a mess, no explanation given, we stayed almost one hour waiting at the gantry. No food served in an international flight of almost 4 hours. Terrible airline.
Contras: Boarding very confusing. Meal consisted of a cheese sandwich, and that's it (I was flying business class). Seat was barely functional, cranky and unconfortable. This was my first and LAST flight with Avianca.
Contras: Food was served only once and when asked for anything to purchase or just to get something to eat- nothing was available for purchase but there were some chips that were never given to customers... very uncomfortable plain- no space to move, the handle of sit was broken and passenger ahead of us could not adjust her sit in the emergency row as it was going down and never upraight.. she had to take off and land in not very safe position!
Contras: Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes
Prós: was very bad more than 6 hour to back to guatemala to salvador no eat nothing and waiting for trip I was requesting change the flight for another day and they said your flight is going late but no cancel i told they can't wait to much because i have sick conditions and need medicine on time and come my house at 2:00 am.
Contras: Changed the trip when the customer requested and said the truth if you are put two flight in the same airplane and waiting more than 5 hours.
Contras: Respect the scheduling!!!!
Prós: El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!
Contras: Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación.
Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible
Prós: Boarding process and check in were very fast
Contras: My seat was damaged and uncomfortable. The beverage options specifically in this flight were just two. They runout of some other options like wine.
Prós: Avianca has many route through South America hence it is convenient.
Contras: There is always short connections and many times I miss my flights. They do not offer compensation.
Prós: Nothing
Contras: Everything
Prós: Still waiting for the last flight that they had to put us on.
Contras: No way to make a right connection In Bogotá and better customer service
Prós: Friendly crew
Contras: Boarding was from front to back and soooooo slow.
The connection in Bogotá was impossible since it took almost 2 hours to go through immigration. What a nightmare. After missing our connection, the Avianca Special Services associate wasn’t rude and non-communicative, and preferred to text her friends instead of attending to us.
Contras: Food, snacks, drinks, ice
Prós: not a lot of wait time
Contras: the boarding, dis embarking process, and the three my luggage breaking the suitcase as well they broke my fragile things inside of my suitcase. That was awful. It took an hour for them to put the luggage onto the conveyor belt.
Contras: No one at check in wonted to help I had to change flights do to inability of check in personnel
It felt like all they wanted to do was to sell me another ticket
Prós: Estuvo puntual, la tripulacion estuvo amable.
Contras: Es un vuelo de 6 horas y colocaron un avion pequeño que en ejecutiva la silla no reclina del todo.
Contras: Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again.
