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Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Código IATA | AV |
|---|---|
| Rotas | 167 |
| Rota principal | Bogotá El Dorado a Medellín Jose Marie Cordova |
| Aeroportos em que opera | 58 |
| Aeroporto principal | Bogotá El Dorado |
Prós: Ay the counter they were nice
Contras: Food was the worst and service from flight crew was Poor
Prós: I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor
Prós: Service
Contras: Na
Contras: I could not choose a better airline, everything was excellent
Contras: I can’t tell nothing more about, cause everything was really excellent
Prós: the flight was on time
Contras: nothing
Prós: Seats were comfortable.
Contras: Breakfast. The eggs were scrambled but not very runny/not fully cooked.
The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism.
Prós: Avianca is always a pleasure to fly.
Prós: We were well cared for on this flight. Treated like people and not cattle, a big change from other airlines.
Prós: El avión
Contras: Las muchachas
Contras: The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!
Prós: nothing, it's like a bus with wings.
Contras: attention, food, entertainment.
Contras: There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying
Prós: Sitting in the back places, away from bathroom nobody is disturbing you specifically in 2-4-2 configuration of A330
Contras: Flavorless for cooked food
Contras: A pillow!!!
Contras: On time, upgraded
Prós: Crew
Prós: The kids movie selection was still good.
Contras: There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent.
Prós: The movie selection for children and adults was fine. The peach juice was good too.
Contras: The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes.
Prós: Great plane, entertainment and nice plane crew.
Contras: The staff at the gate was not so nice when boarding.
Prós: The plane was spacious and clean
Contras: One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed
Contras: It was a great flight, on time and the crew cabin attention so well
Contras: Been on time, flight with 15 minutes delay
Prós: Comfortable aircraft!
Contras: Food can be better, very long lines at the airport.
Prós: The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance.
Contras: The
Prós: Seats comfort
Contras: Food. Crew attention. Airport assistance. Boarding times. Take off on time.
Prós: Seats comfort
Contras: Crew attention. Food. Airport assistance. Boarding times. Take off on time
Prós: Lounge bogota
Contras: Food
Prós: Airline delayed, kayak didn’t have any info
Lost my business meeting in LA, stuck 24 hours in Colombia
Contras: Above
Contras: flight was delayed 30 mins
Prós: Honestly the was the worst flight experience
Contras: Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money
Contras: On time
Prós: Almost anything
Contras: Offer additional food option to buy, common a 10 hour flight with any snack or
Alcoholic beverages common!
Prós: Good service from the crew and the boarding process was made quick and punctual.
Contras: If there is a delay don’t schedule new flight at midnight ,
Prós: The crew was accommodating
Contras: The seats were uncomfortable and they changed my flight 3 times
Prós: The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one
Contras: Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed
Prós: Pontualidade
Contras: Assento
Prós: Ir was ok
Contras: It was noisi. Entertaiment components are bad.
Prós: everything was excellent
Contras: everything was excellent
Prós: Crew was nice
Contras: Delayed. Then took for ever to get a finger. Then had to be pulled back and 55 min to get luggage. Unacceptable
Prós: The food and entrainment good
Contras: The crew, and services
Prós: Just anything. I have better trips taking a crowded bus.
Contras: They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew.
Prós: They didn't do anything more than a low cost line, and they aren't!
Contras: Better, food, beverage's, and happier personal, they look like they gonna be sick.
Contras: Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English.
Prós: The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had.
Contras: Make sure to repeat announcements in English if possible for non-Spanish speaking passengers
Prós: Delete
Contras: On time
Prós: Politeness
Contras: They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner.
Contras: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.
Prós: It departs in time and all was great!
Prós: The seating was comfortable
Contras: Crew was not friendly. Frankly being on time would have been great. The extreme delays were unacceptable.
Contras: Avianca is notoriously late. To be delayed for over 3 hours was extremely unacceptable. This is the last time I will fly Avianca. I would prefer to pay more for another airline than to save money nd risk being delayed. Never again.
Prós: Good service
Contras: Food
Prós: Decent food on long-haul flight, and good entertainment.
Contras: The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly.
Prós: Entertainment system, boarding
Contras: Bogotá Avianca baggage handling. It took 45 minutes to get the bags
Contras: Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed.
Prós: The crew was very professional and accommodating
Contras: TVs on plane were not working...food was cold.
Contras: more drink options
Prós: Only one crew member had common sense
Contras: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”
Prós: Service
Contras: Na
Contras: I could not choose a better airline, everything was excellent
Contras: I can’t tell nothing more about, cause everything was really excellent
Prós: the flight was on time
Contras: nothing
Prós: Avianca is always a pleasure to fly.
Prós: We were well cared for on this flight. Treated like people and not cattle, a big change from other airlines.
Prós: Sitting in the back places, away from bathroom nobody is disturbing you specifically in 2-4-2 configuration of A330
Contras: Flavorless for cooked food
Contras: A pillow!!!
Contras: On time, upgraded
Contras: It was a great flight, on time and the crew cabin attention so well
Prós: Comfortable aircraft!
Contras: Food can be better, very long lines at the airport.
Contras: On time
Prós: everything was excellent
Contras: everything was excellent
Contras: Make sure non-Spanish speaking travelers know what's going on, Please repeat announcements in English.
Prós: It departs in time and all was great!
Prós: Good service
Contras: Food
Contras: more drink options
Prós: Seats were comfortable.
Contras: Breakfast. The eggs were scrambled but not very runny/not fully cooked.
The representative at the avianca counter at check-in in Cartagena airport threw the passports on the counter twice instead of placing them on the counter or handing them directly to us. Lack of professionalism.
Prós: El avión
Contras: Las muchachas
Prós: Great plane, entertainment and nice plane crew.
Contras: The staff at the gate was not so nice when boarding.
Contras: Been on time, flight with 15 minutes delay
Prós: The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance.
Contras: The
Prós: Lounge bogota
Contras: Food
Contras: flight was delayed 30 mins
Prós: Good service from the crew and the boarding process was made quick and punctual.
Prós: The seats were comfortable, I loved that I could take 2 checked pieces of luggage instead of one
Contras: Avianca’s people in Colombia were not very friendly and helpful, since I do not speak Spanish it was very hard to get the accurate information related with my delay flights, every one of my flights was delayed
Prós: Pontualidade
Contras: Assento
Prós: Ir was ok
Contras: It was noisi. Entertaiment components are bad.
Prós: The crew was friendly, neatly manicured, and smiling. They made sure I was comfortable and answered any questions I had.
Contras: Make sure to repeat announcements in English if possible for non-Spanish speaking passengers
Prós: Delete
Contras: On time
Contras: Avianca food in national flights is non existing. Not even for purchase. Other than that flight was pretty good indeed.
Prós: Ay the counter they were nice
Contras: Food was the worst and service from flight crew was Poor
Prós: I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor
Contras: The issue I had was with a flight delay, our flight was delayed by 2 hours, we had no time to make connecting flight in BOG, I cant physically run, missed my flight, gate was too far away, voucher was invalid, BOG took my water, only alcohol in BOG, little to no water, so avoid or get dehydrated!
Prós: nothing, it's like a bus with wings.
Contras: attention, food, entertainment.
Contras: There was a delayyyyy pffff, 1.30h in the plane waything and then 20 min flying
Prós: Crew
Prós: The kids movie selection was still good.
Contras: There were no barf bags on hand, the food was an option between some disgusting eggs floating in water or a yogurt with some not great granola. Customer service was kind of non existent.
Prós: The movie selection for children and adults was fine. The peach juice was good too.
Contras: The food was absolutely the most disgusting plane food I’ve had. I mean, airplane meals aren’t ever really that great but this was particularly foul. Also they should really stock the seat pockets with the nausea bags especially with all the turbulence over the Andes.
Prós: The plane was spacious and clean
Contras: One of the attendants during the boarding process was very rude with the people, they overbook the flight and got overwhelmed and transmuted that to the customers, the flight was delayed
Prós: Seats comfort
Contras: Food. Crew attention. Airport assistance. Boarding times. Take off on time.
Prós: Seats comfort
Contras: Crew attention. Food. Airport assistance. Boarding times. Take off on time
Prós: Airline delayed, kayak didn’t have any info
Lost my business meeting in LA, stuck 24 hours in Colombia
Contras: Above
Prós: Honestly the was the worst flight experience
Contras: Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money
Prós: Almost anything
Contras: Offer additional food option to buy, common a 10 hour flight with any snack or
Alcoholic beverages common!
Contras: If there is a delay don’t schedule new flight at midnight ,
Prós: The crew was accommodating
Contras: The seats were uncomfortable and they changed my flight 3 times
Prós: Crew was nice
Contras: Delayed. Then took for ever to get a finger. Then had to be pulled back and 55 min to get luggage. Unacceptable
Prós: The food and entrainment good
Contras: The crew, and services
Prós: Just anything. I have better trips taking a crowded bus.
Contras: They had 3 boarding trips in the same gate it was a mess, the saddest sadwichch with the mediocre orange juice was the best option, angry crew.
Prós: They didn't do anything more than a low cost line, and they aren't!
Contras: Better, food, beverage's, and happier personal, they look like they gonna be sick.
Prós: Politeness
Contras: They delayed my flight added another stop didn’t get back to LA till midnight when I should have been home for dinner.
Contras: Avianca customer service and reliability is terrible. I fly a lot and the lack of care for customers is incredible. Lot of dressing up employees but clearly the company is not doing well. Everyone at the airport with complaints for complex rebooking.
Prós: The seating was comfortable
Contras: Crew was not friendly. Frankly being on time would have been great. The extreme delays were unacceptable.
Contras: Avianca is notoriously late. To be delayed for over 3 hours was extremely unacceptable. This is the last time I will fly Avianca. I would prefer to pay more for another airline than to save money nd risk being delayed. Never again.
Prós: Decent food on long-haul flight, and good entertainment.
Contras: The flight crew was an hour late. Therefore our flight was delayed and we missed our connection. They then separated me and husband on our next flight and put us in the back of the plane. No one apologized once and the entire crew appeared quite indifferent and unfriendly.
Prós: Entertainment system, boarding
Contras: Bogotá Avianca baggage handling. It took 45 minutes to get the bags
Prós: The crew was very professional and accommodating
Contras: TVs on plane were not working...food was cold.
Prós: Only one crew member had common sense
Contras: Teach or show the crew member that they need to come up with solutions and not to say “there are rules on the plane that need to be follow”
