Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
Avianca (AV)
| Código IATA | AV |
|---|---|
| Rotas | 134 |
| Rota principal | Bogotá El Dorado a Medellín Jose Maria Cordova Intl |
| Aeroportos em que opera | 49 |
| Aeroporto principal | Bogotá El Dorado |
Contras: Great company
Prós: Seat comfortable
Contras: Announce flight status and boarding process
Contras: Flight was delayed for over 2 hours
Prós: Very very helpful and nice crew.
Contras: I wish they vegan options to eat!!! Not inclusive.
Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep.
Prós: I had space, and the plane was quiet.
Contras: I wish the lifts would have turned off. They were on the whole time!!! Not okay.
Prós: Crew is always super friendly services are really good.
Contras: Food is not what it is to be,
Prós: The People who works in the front desk are excellent
Prós: It was on time
Contras: Nothing
Contras: Always Avianca is the best
Prós: Nothing
Contras: Change the whole system be more kind and human
Prós: nothing
Contras: better food
Prós: The airplane was very nice with great space between seats and the crew was nice.
Contras: During boarding procedure, the gate used did not support the number of passengers and was a little bit messy
Prós: Great flight.. super fast everything!
Contras: :)
Prós: Atención
Contras: Nada todo excelente
Prós: I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff.
Prós: I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world.
Prós: Flying with Avianca was a breeze and the plane was comfortable
Prós: I liked the food and the service from the crew.
Contras: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.
Prós: Delayed for more than half hour
Contras: More aircraft
Prós: There were delayed for more than half hour
Contras: More airplanes have to be ready for a better service
Prós: Crew seems to try
Contras: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!
Prós: La comida estuvo muy buena
Contras: la amabilidad de la tripulación
Prós: Easy airline to fly with good equipment
Contras: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy.
Also, everything was broken in my business seat
Contras: The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T
Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!
Prós: not much
Contras: same reasons given for previous flight
Prós: Everything ran smoothly
Prós: The personal at counter very helpful.
Contras: Some information on website is unknown for call center people, like issues dealing with disabled people.
Prós: Colaboración del personal
Contras: Atrasos
Contras: Food was horrible but again not looking to eat on planes anyway
Contras: Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway
Prós: The seat wasn’t working properly
Prós: The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything
Contras: More options in the food
Prós: Crew was nice, food was good, seats were great (bed)
Contras: Boarding was chaos
Prós: Crew was good, food was good, seats were great
Contras: Boarding was chaos
Prós: Decent entertainment but the headphones provided were bad.
Contras: Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff.
Prós: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.
Contras: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.
Contras: Late
Contras: Avianca used to have a better inflight service
Prós: Leg room was not bad at all . I'm not tall but I don't feel cramped.
Prós: The flight was half empty, so I have a lot of space for myself.
They gave us snacks while waiting during the delay.
Contras: The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance
Prós: Boarding was fast and we left on time
Contras: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.
Contras: A sándwich or something light to eat ínstead of just a drink.
Prós: Check-in was fast
Contras: Food
Prós: Check-in was fast
Contras: Food!
Prós: Crew was awesome.... fg
Contras: No earphones were given for the onboard entertainment.....
Contras: I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area.
Prós: The crew was very nice people. It was a good trip.
Prós: Nothing
Contras: Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY
Contras: On time. Good flight
Contras: The food could’ve had been better.
Prós: The crew was attentive
Contras: The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted
Prós: Everything was fine. The crew was very helpful
Contras: Avianca is constantly delayed.
Prós: Monica the crew leader was excellent, always with a smile
Prós: Absolutely nothing
Contras: Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices.
Prós: Flight was very smooth and plane was comfortable. Crew was great and so the Captain and his staff
Contras: Everything ok
Prós: Flight was smooth, comfortable and crew was very helpful. Captain provided updates that were very valuable to all passengers. Check in was very organized and fast.
Contras: Hard to say, everything was fine to me
Contras: Tiempo, nos hicieron esperar, nos cambiaron la hora del vuelo.
Prós: OK
Contras: ITS OK
Contras: Great company
Prós: Very very helpful and nice crew.
Contras: I wish they vegan options to eat!!! Not inclusive.
Also on my flight review from Quito to Bogota on avianca , I meant to say the lights* they were on the whole flight. I could not sleep.
Prós: I had space, and the plane was quiet.
Contras: I wish the lifts would have turned off. They were on the whole time!!! Not okay.
Prós: The People who works in the front desk are excellent
Prós: It was on time
Contras: Nothing
Contras: Always Avianca is the best
Prós: Great flight.. super fast everything!
Contras: :)
Prós: Atención
Contras: Nada todo excelente
Prós: I love everything from checking in two free bags, to inflight entertainment, to food, to friendly staff.
Prós: I love Avianca. I love the fact that I can check in two bags without paying, decreasing the stress at the gate about whether I can get my carry on in the plane. I love the boarding is more general. I love that we get food. I love the inflight entertainment. I love the staff. I wish I could take avianca in every part of the world.
Prós: Flying with Avianca was a breeze and the plane was comfortable
Prós: La comida estuvo muy buena
Contras: la amabilidad de la tripulación
Prós: Easy airline to fly with good equipment
Prós: The personal at counter very helpful.
Contras: Some information on website is unknown for call center people, like issues dealing with disabled people.
Contras: Food was horrible but again not looking to eat on planes anyway
Prós: The exact hour Of taking Off, the entertainment in the flight, the service, the attention. Everything
Contras: More options in the food
Contras: Avianca used to have a better inflight service
Prós: Leg room was not bad at all . I'm not tall but I don't feel cramped.
Contras: A sándwich or something light to eat ínstead of just a drink.
Prós: Crew was awesome.... fg
Contras: No earphones were given for the onboard entertainment.....
Prós: The crew was very nice people. It was a good trip.
Contras: On time. Good flight
Prós: Everything was fine. The crew was very helpful
Prós: Monica the crew leader was excellent, always with a smile
Prós: Flight was very smooth and plane was comfortable. Crew was great and so the Captain and his staff
Contras: Everything ok
Prós: Flight was smooth, comfortable and crew was very helpful. Captain provided updates that were very valuable to all passengers. Check in was very organized and fast.
Contras: Hard to say, everything was fine to me
Prós: OK
Contras: ITS OK
Contras: Flight was delayed for over 2 hours
Prós: Crew is always super friendly services are really good.
Contras: Food is not what it is to be,
Prós: The airplane was very nice with great space between seats and the crew was nice.
Contras: During boarding procedure, the gate used did not support the number of passengers and was a little bit messy
Prós: Delayed for more than half hour
Contras: More aircraft
Prós: There were delayed for more than half hour
Contras: More airplanes have to be ready for a better service
Prós: Everything ran smoothly
Prós: Colaboración del personal
Contras: Atrasos
Contras: Food was horrible but that’s ok . Shouldn’t be looking forward to plane meals anyway
Prós: Crew was nice, food was good, seats were great (bed)
Contras: Boarding was chaos
Prós: Crew was good, food was good, seats were great
Contras: Boarding was chaos
Prós: The flight was half empty, so I have a lot of space for myself.
They gave us snacks while waiting during the delay.
Contras: The flight was delayed and no one said anything when I checked in/dropped my bags, even though they seem to have known in advance
Contras: The food could’ve had been better.
Contras: Tiempo, nos hicieron esperar, nos cambiaron la hora del vuelo.
Prós: Seat comfortable
Contras: Announce flight status and boarding process
Prós: Nothing
Contras: Change the whole system be more kind and human
Prós: nothing
Contras: better food
Prós: I liked the food and the service from the crew.
Contras: Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX.
Prós: Crew seems to try
Contras: Avianca seems to ALWAYS have an issue .. late, delayed, etc...but the worst thing is that they don’t live up to their mistakes and reimburse customers for their mistakes. They should be forced to improve their service or be put out of business. Come on Avianca ! Step up your game... instead they know that there is no competition so they just take advantage of their customers. Can we get a new airline in Latin America please!?!
Contras: Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy.
Also, everything was broken in my business seat
Contras: The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T
Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!
Prós: not much
Contras: same reasons given for previous flight
Prós: The seat wasn’t working properly
Prós: Decent entertainment but the headphones provided were bad.
Contras: Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff.
Prós: Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset.
Contras: Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport.
Contras: Late
Prós: Boarding was fast and we left on time
Contras: There was no sign or indication at the gate the we were at the right place. The screens in the terminal also didn't say anything about it.
Prós: Check-in was fast
Contras: Food
Prós: Check-in was fast
Contras: Food!
Contras: I arribes at the airport 1 he before the original flight time because the flight was delayed 50 minutes. Counter told me I couldn't check in my luggage anymore. Avianca was using any possible excuse to give seats to stand by passengers from other flights. There were very long lines of stand by people at the Avianca area.
Prós: Nothing
Contras: Everything. Never in my life I experienced this. It was beyond inefficiency, it was literally CRUELTY
Prós: The crew was attentive
Contras: The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted
Contras: Avianca is constantly delayed.
Prós: Absolutely nothing
Contras: Even though there were flight/seats available, Avianca did not make them availability to flight changes and only for new reservations. Extremely disappointed at you fraudulent business practices.
