Avaliações de hóspedes
Avaliação geral
7,9
Bom
Baseado em 10.634 avaliações
Geral
8,0
Embarque
8,0
Conforto
8,0
Tripulação
8,3
Entretenimento
7,9
Comida
7,5
Pular para o conteúdo principal
Informações sobre a Avianca
| Código IATA | AV |
|---|---|
| Rotas | 157 |
| Rota principal | Bogotá El Dorado a Medellín Jose Marie Cordova |
| Aeroportos em que opera | 56 |
| Aeroporto principal | Bogotá El Dorado |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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6,3
Prós: As always the Avianca staff were very professional and courteous.
Contras: The sound didn’t work on either flight for the in flight entertainment system.
avaliação de
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8,4
Prós: Seats were comfortable and movies were great.
Contras: Food
avaliação de
-
2,0
Contras: Atrasos y mala atención
avaliação de
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10,0
Contras: Avianca does a great job! Excellent meal and in flight entertainment.
avaliação de
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10,0
Prós: Amazing
Contras: They bumped me to first class so I could not have been happier!’
avaliação de
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10,0
Prós: Everything was great, short flight.
avaliação de
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10,0
Prós: Onboard service
avaliação de
-
10,0
Contras: Very good experience with Avianca
avaliação de
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2,0
Contras: The worst experience of my life. The plane never left the airport. We were there on the plane sitting waiting for 5 hours.
avaliação de
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10,0
Prós: Yes the food was great and my seat was comfortable.
Contras: Everything was great.
avaliação de
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6,4
Contras: One hour of delayed time
avaliação de
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10,0
Prós: Fly on time, nice food.
avaliação de
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8,0
Prós: La atención
avaliação de
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4,8
Prós: Crew was nice
Contras: Flight had a 3hr delay.
avaliação de
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9,3
Contras: The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly
avaliação de
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8,0
Prós: Everything was on time
Contras: Boarding organization
avaliação de
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9,6
Contras: Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines
avaliação de
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2,0
Prós: Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay
Contras: Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba
avaliação de
-
0,0
Contras: Flight cancelled
avaliação de
-
0,0
Contras: Flight cancelled
avaliação de
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6,3
Contras: First flights were cancelled- trip from Boston to Cusco no meal or beverage service- initially due to weather, butthen staff just disappeared
avaliação de
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10,0
Prós: Great customer service
Contras: Everything was perfect
avaliação de
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10,0
Prós: Seat quite comfortable
avaliação de
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8,0
Prós: .
Contras: .
avaliação de
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10,0
Prós: Service. The plane
avaliação de
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10,0
Prós: They were very helpful.
Contras: More leg room.
avaliação de
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5,6
Prós: Confortable flght
avaliação de
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10,0
Contras: My screen wasn’t working.
avaliação de
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10,0
Contras: Todos los aviones deberían tener entretenimiento a bordo.
avaliação de
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4,0
Contras: Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done.
avaliação de
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4,3
Contras: Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!
avaliação de
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4,6
Prós: World's worst business class both directions. I can honestly say I have never had worst airline food. There is no level of service. You don't get a drink for 90 minutes into flight ithen the flight attendants height for the rest of the flight and never come out again in Business.
Contras: Try bringing drinks around. Refill the bar. Provide cups.
avaliação de
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6,6
Contras: The delay was the main down side for this trip
avaliação de
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7,6
Contras: This is beyond the crew’s control: there was lots of turbulence.
avaliação de
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10,0
Contras: Landng little scary.
avaliação de
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7,6
Contras: Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that
avaliação de
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10,0
Prós: We liked that the layover was short
Contras: The seats need to be more comfortable
avaliação de
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10,0
Contras: Avianca one of the best airline
avaliação de
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9,6
Prós: This is a great airline. They treat passangers like people and not just a customer.
Contras: The flight was significantly delayed. Luckily I got the notification in time so I did not waste time at the airport.
avaliação de
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2,0
Contras: Better travel With another airline
avaliação de
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3,0
Contras: La puntualidad de la aerolinea
avaliação de
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8,0
Prós: Nicer plane than the one we flew from San Francisco to San Salvador
avaliação de
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6,3
Prós: The crew was very good.
Contras: The inflight entertainment did not work during the flight. Only 30min before landing. It was a boring flight without it
avaliação de
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2,6
Prós: My seatmate was the only good thing on this flight.
Contras: Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority.
avaliação de
-
10,0
Prós: Fast
avaliação de
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10,0
Contras: Actually, I’m rating the flight as okay because there’s a glitch in your system “Kayak”that falsely notified me theflight was delayed a day. Had I not called the airline we would have missed our flight to Machu Picchu and ruined a once in a lifetime experience.
avaliação de
-
10,0
Prós: Yes
Contras: Yes
avaliação de
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10,0
Prós: Ok
Contras: No problem
avaliação de
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4,8
Prós: I’m still stuck in Bogotá, airline didn’t hold my plane after they delayed my first flight almost an hour. Was not offer a voucher for future flights. Will have to stay here until tomorrow, have been waiting for my bag for 2 and a half hours.
Contras: If the airline had cared at all about all these inconviniences, I wouldn’t be so upset, the could have held my flight or reopen the door, I made it in time before the plane had left. They did give me a hotel room and food, but I feel that is the least the could do
avaliação de
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7,0
Contras: Some employees from the airport Benito Juarez looked into my baggage and stole some souvenirs, please be advised to do not leave your baggage with the airport standby system, there are some private lockers that you can use instead.
avaliação de
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7,6
Prós: Seat was comfortable but I bring pillows, crew was nice
Contras: Was very warm
avaliação de
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7,6
Prós: Flight delayed
avaliação de
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10,0
Prós: Everything
Contras: Sandwiches a little bit bigger on the way back...
avaliação de
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8,6
Prós: The business class seats on the JFK to Bogota section were excellent, while the seats from Bogota to Santiago were not as good...it was also a smaller plane.
Contras: Would have liked to fly the Bogota to Santiago portion on the same aircraft as the first part of the trip.
avaliação de
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2,6
Prós: Nothing
Contras: I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late.
avaliação de
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4,0
Prós: The flight itself was fine.
Contras: We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor.
avaliação de
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3,0
Prós: nothing really
Contras: boarding and food
avaliação de
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4,3
Prós: crew was pleasant
Contras: both flights delayed. In one we were stuck on a bus on the runway before we were allowed to board. food and altitude in colombia made me sick
avaliação de
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10,0
Contras: Nothing everything was ok
avaliação de
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4,0
Prós: Fly hostess wee nice but couldn’t do anything
Contras: the food, the services on the plane, entreteniment, the bathroom that was chaotic.
avaliação de
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10,0
Contras: Avianca does a great job! Excellent meal and in flight entertainment.
avaliação de
-
10,0
Prós: Amazing
Contras: They bumped me to first class so I could not have been happier!’
avaliação de
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10,0
Prós: Everything was great, short flight.
avaliação de
-
10,0
Prós: Onboard service
avaliação de
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10,0
Contras: Very good experience with Avianca
avaliação de
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10,0
Prós: Yes the food was great and my seat was comfortable.
Contras: Everything was great.
avaliação de
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10,0
Prós: Fly on time, nice food.
avaliação de
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9,3
Contras: The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly
avaliação de
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9,6
Contras: Very impressed with Avianca. They have food and free movies/TV on board and a plug for my phone to charge. Boarding was a little crazy since the area was so small and hard to tell where the line was but overall great compared to American Airlines
avaliação de
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10,0
Prós: Great customer service
Contras: Everything was perfect
avaliação de
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10,0
Prós: Seat quite comfortable
avaliação de
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10,0
Prós: Service. The plane
avaliação de
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10,0
Prós: They were very helpful.
Contras: More leg room.
avaliação de
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10,0
Contras: My screen wasn’t working.
avaliação de
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10,0
Contras: Todos los aviones deberían tener entretenimiento a bordo.
avaliação de
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10,0
Contras: Landng little scary.
avaliação de
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10,0
Prós: We liked that the layover was short
Contras: The seats need to be more comfortable
avaliação de
-
10,0
Contras: Avianca one of the best airline
avaliação de
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9,6
Prós: This is a great airline. They treat passangers like people and not just a customer.
Contras: The flight was significantly delayed. Luckily I got the notification in time so I did not waste time at the airport.
avaliação de
-
10,0
Prós: Fast
avaliação de
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10,0
Contras: Actually, I’m rating the flight as okay because there’s a glitch in your system “Kayak”that falsely notified me theflight was delayed a day. Had I not called the airline we would have missed our flight to Machu Picchu and ruined a once in a lifetime experience.
avaliação de
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10,0
Prós: Yes
Contras: Yes
avaliação de
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10,0
Prós: Ok
Contras: No problem
avaliação de
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10,0
Prós: Everything
Contras: Sandwiches a little bit bigger on the way back...
avaliação de
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8,6
Prós: The business class seats on the JFK to Bogota section were excellent, while the seats from Bogota to Santiago were not as good...it was also a smaller plane.
Contras: Would have liked to fly the Bogota to Santiago portion on the same aircraft as the first part of the trip.
avaliação de
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10,0
Contras: Nothing everything was ok
avaliação de
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8,4
Prós: Seats were comfortable and movies were great.
Contras: Food
avaliação de
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8,0
Prós: La atención
avaliação de
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8,0
Prós: Everything was on time
Contras: Boarding organization
avaliação de
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8,0
Prós: .
Contras: .
avaliação de
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6,6
Contras: The delay was the main down side for this trip
avaliação de
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7,6
Contras: This is beyond the crew’s control: there was lots of turbulence.
avaliação de
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7,6
Contras: Didn’t like they messed up our sitting and wanted my kids to sit on their own when they are to small For that
avaliação de
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8,0
Prós: Nicer plane than the one we flew from San Francisco to San Salvador
avaliação de
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7,0
Contras: Some employees from the airport Benito Juarez looked into my baggage and stole some souvenirs, please be advised to do not leave your baggage with the airport standby system, there are some private lockers that you can use instead.
avaliação de
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7,6
Prós: Seat was comfortable but I bring pillows, crew was nice
Contras: Was very warm
avaliação de
-
7,6
Prós: Flight delayed
avaliação de
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6,3
Prós: As always the Avianca staff were very professional and courteous.
Contras: The sound didn’t work on either flight for the in flight entertainment system.
avaliação de
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2,0
Contras: Atrasos y mala atención
avaliação de
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2,0
Contras: The worst experience of my life. The plane never left the airport. We were there on the plane sitting waiting for 5 hours.
avaliação de
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6,4
Contras: One hour of delayed time
avaliação de
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4,8
Prós: Crew was nice
Contras: Flight had a 3hr delay.
avaliação de
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2,0
Prós: Avianca canceled the flight the day before and I das not informed. I did not receive any compensation for 5 hours delay
Contras: Avianca must contacto the passengers to inform!! In addition when we were boarding a lady I asked a stewardess for help to get her luggage up because she had a recent surgery on one shoulder and she could not, the flight attendant was very rude and he rebuked her for not having sent that ba
avaliação de
-
0,0
Contras: Flight cancelled
avaliação de
-
0,0
Contras: Flight cancelled
avaliação de
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6,3
Contras: First flights were cancelled- trip from Boston to Cusco no meal or beverage service- initially due to weather, butthen staff just disappeared
avaliação de
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5,6
Prós: Confortable flght
avaliação de
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4,0
Contras: Just awful!!!! Original lay over was 2 hours in Cartagena it became 7 hours. Missed my rental car. Missed my first day at the hotel Los recuerdos!! Just awful. I need something done.
avaliação de
-
4,3
Contras: Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!
avaliação de
-
4,6
Prós: World's worst business class both directions. I can honestly say I have never had worst airline food. There is no level of service. You don't get a drink for 90 minutes into flight ithen the flight attendants height for the rest of the flight and never come out again in Business.
Contras: Try bringing drinks around. Refill the bar. Provide cups.
avaliação de
-
2,0
Contras: Better travel With another airline
avaliação de
-
3,0
Contras: La puntualidad de la aerolinea
avaliação de
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6,3
Prós: The crew was very good.
Contras: The inflight entertainment did not work during the flight. Only 30min before landing. It was a boring flight without it
avaliação de
-
2,6
Prós: My seatmate was the only good thing on this flight.
Contras: Boarding left a majority of passengers standing on the ramp for 10+ minutes. Business boarding seems non-existent. Lavatory had no facial tissue and ran out of tp. Service was meh. Hand towels were heated up wet wipes. Hardware was ancient. Enforcing safety rules was not a priority.
avaliação de
-
4,8
Prós: I’m still stuck in Bogotá, airline didn’t hold my plane after they delayed my first flight almost an hour. Was not offer a voucher for future flights. Will have to stay here until tomorrow, have been waiting for my bag for 2 and a half hours.
Contras: If the airline had cared at all about all these inconviniences, I wouldn’t be so upset, the could have held my flight or reopen the door, I made it in time before the plane had left. They did give me a hotel room and food, but I feel that is the least the could do
avaliação de
-
2,6
Prós: Nothing
Contras: I was 40 minutes late, the crew was disrespectful with a little girl, also de pilot when he didn’t explain why we were late.
avaliação de
-
4,0
Prós: The flight itself was fine.
Contras: We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor.
avaliação de
-
3,0
Prós: nothing really
Contras: boarding and food
avaliação de
-
4,3
Prós: crew was pleasant
Contras: both flights delayed. In one we were stuck on a bus on the runway before we were allowed to board. food and altitude in colombia made me sick
avaliação de
-
4,0
Prós: Fly hostess wee nice but couldn’t do anything
Contras: the food, the services on the plane, entreteniment, the bathroom that was chaotic.
avaliação de
Status do voo
Principais aeroportos em que a Avianca opera
- Aeroporto de Bogotá El Dorado (BOG)
- Aeroporto de Medellín Jose Marie Cordova (MDE)
- Aeroporto de Cali Alfonso B. Aragon Intl (CLO)
- Aeroporto de Cartagena Rafael Nunez (CTG)
- Aeroporto de Barranquilla E Cortissoz (BAQ)
- Aeroporto de Santa Marta Simon Bolivar (SMR)
- Aeroporto de Bucaramanga Palo Negro (BGA)
- Aeroporto de Pereira Matecana (PEI)
- Aeroporto de Cúcuta Camilo Dazo (CUC)
- Aeroporto de Miami (MIA)
- Aeroporto de Armênia El Eden (AXM)
- Aeroporto de Pasto Antonio Nariño (PSO)
- Aeroporto de Montería S. Jeronimo (MTR)
- Aeroporto de Nova York John F Kennedy Intl (JFK)
- Aeroporto de Madri Barajas (MAD)
Informações de contato da Avianca
- AV Código IATA
- +1 800 2842622 Ligue
- avianca.com Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.
