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Prós: "Yes"

Contras: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"

Prós: "Crew did a great job keeping the long 11hour flight manageable!"

Prós: "The 1-hour complimentary wifi."
Contras: "Hope they had the immigration/arrival card on the airplane."

Contras: "Delayed by 1 hout"

Prós: "the crew was amazing"

Prós: "Great staff, great comfort. Great airline!"
Contras: "The boarding system is somewhat confusing with 5 different zonings."

Prós: "Yes"

Prós: "Everything was GREAT!"

Contras: "Lights did not work, so diner was guessing whats was in the tray"

Prós: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Contras: "Please include Nigerian and Ghana movies"

Prós: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Contras: "I can't think of anything to make it better."

Contras: "Cancellation of the flight could have done before boarding."

Prós: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."

Contras: "It was too cold in the plane."

Prós: "Qatar flight is no problem"

Prós: "Entertainment"
Contras: "Too crowded in in flight"

Prós: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Contras: "Seats were a bit hard."

Contras: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I questioned why 1/3 phones were in secured and the others were not. I was told to not open the bag until I reached my destination. Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off. Worst experience I have had while flying."

Prós: "Service, attentiveness, food."
Contras: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"

Prós: "Everything."
Contras: "N/A"

Prós: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Prós: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Contras: "It would be nice to have socks to put on for when I want to take my shoes off."

Contras: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."

Contras: "The seats were cramped"

Prós: "Seat features. Extensive beverage and food menus. Great IFE system"
Contras: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Prós: "Overall nice"
Contras: "Same as above"

Contras: "More veriaty on music would be good"

Contras: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."

Prós: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contras: "Food was not up to par and seats could have been a bit bigger for the economy bracket."

Prós: "Good service from cabin crew"
Contras: "Seat is quite small compared to other flight"

Contras: "delayed flight"

Contras: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"

Prós: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Contras: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."

Prós: "One of the best flights in the past 5 years! 5 gold star service!"
Contras: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."

Prós: "ALMOST EVERTHING"

Prós: "Entertainment"
Contras: "Food"

Prós: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contras: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."

Prós: "Best thing is 2 free checked bags."
Contras: "Food and service in economy could be better. Nothing special about Qatar."

Prós: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Contras: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."

Contras: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."

Contras: "I've never had this huge an issue on check in. Set us back over 45 minutes, and we could not get the VAT refund. I will not be paying more to fly on Qatar again based on our incoming and outgoing issues. I wouldn't rate it any higher than other cheaper options."

Prós: "On Time good service"
Contras: "Serving alcohol on board"

Prós: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Contras: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."

Prós: "Wifi in the plane is great"
Contras: "In the B10 gate of Doha airport are only 15 chairs and we were around 100 persons waiting to open the gate. It was uncomfortable In the flight Doha Phuket wi-fi did not work in the first economy sector. It was a big problem to us, it was necessary to go in the second part of the economy sector to stay over the wifi. The crew did not solve the issue."

Prós: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contras: "The food and the Duty Free shopping selection could improve a little bit."

Contras: "Plan was really cold then really hot, they just could not control the temp. They also just left my bag in Zanzinar!! They never but it on the plane, which of course you don't find out until you get to your final destination without a bag. I was disappointed in Qatar Airlines for this."

Contras: "Only issue was long transit line in Doha, otherwise outstanding service and comfort"

Prós: "The head flight attendant in the economy cabin was nice, after a bit."
Contras: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."

Prós: "it was ok."
Contras: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."

Prós: "Great flight"

Prós: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Contras: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Contras: "Food could be better"

Prós: "Crew was excellent. Seats were uncomfortable"

Contras: "Nothing. The best airline I've flown across the board."

Prós: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Contras: "Free Wifi."

Prós: "The food was great and the crew was very friendly."

Prós: "On time. Check in was very easy."

Prós: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Contras: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."

Prós: "Everything was perfect."

Prós: "The crew was polite and we arrived safely."
Contras: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."

Prós: "The flight was good. Fairly good food"
Contras: "Made me check my bags on my way back for no reason"

Contras: "Did NOT know ticket was economy light!!!! I WAS UPSET WE HAD TO PAY BAGGAGE FEE!!!!"

Prós: "Everything"

Prós: "N/a"
Contras: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."

Prós: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Contras: "Nothing"

Prós: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Contras: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Prós: "The crew was very attentive and friendly. For the price the seats where comfortable."

Prós: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Contras: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Prós: "The Boeing 777-300ER is ether new and clean."
Contras: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."

Prós: "Swiss is the best"

Contras: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"

Prós: "Great service & lots of room to sleep"

Prós: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Contras: "Having to pay for seat selection"

Prós: "The new plane with private screens"

Prós: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Contras: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."

Prós: "All good with this 1:20 min flight."
Contras: "Everything was good. Seats much better and bigger comparing with international flight what should have been opposite - on longer flight - more comfortable seats than for the five times shorter flight."

Prós: "Courteous Service and excellent hospitality"

Contras: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."

Prós: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Contras: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."

Prós: "A snack was actually served on board! With a beer if desired."
Contras: "Change of planes at gate produced some boarding confusion."

Contras: "Delayed"

Prós: "Very good service in business class"
Contras: "They lost our luggage and after filing claim we have not been notified for 16 hours"

Prós: "quick"
Contras: "late boarding but quick, lost my luggage"

Prós: "good service"
Contras: "late in departure"

Prós: "Boarding and cabin crew were excellent."
Contras: "Seats were too tight and squeezed."

Prós: "fast, all good"
Contras: "-"

Prós: "Everthing went as planned. Left on time. Cannot complain."

Prós: "Na"
Contras: "Na"

Prós: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Contras: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."

Prós: "Excellent boating procedure Friendly crew good service"
Contras: "Seats smaller, especially well the seat be afore head rest is pushed back!"

Prós: "On time, efficient, good service, professional"

Prós: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Contras: "Very little not to like on this flight."

Prós: "Polite cabin crew. Quick check- in at JFK"
Contras: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."

Prós: "Everything is perfect!"

Prós: "Excellent flight attendants."
Contras: "The boarding process for the economy class seems a little chaotic since there is no distinctions by zone or seat row. The result is a surge of people right when they announce boarding for that cabin."

Prós: "I did not like anything about this flight"
Contras: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."

Prós: "The crew were great. They did the best they could given the circumstances. We got a compensation voucher because of all the trouble on the flight. That's something, though it's not super useful for the occasional traveler on SWISS (2000 miles and more bonus miles or CHF 50 travel voucher)."
Contras: "The plane arrived in Boston 50 minutes late, because we left Zurich late. That was because we were waiting on people to make a connection. Which was probably because their SWISS flight was late. Why are all SWISS flights running late??? There was no coffee or tea on the flight because there was a problem with the electrical system of the hot water machines. That could have been fixed before we left.... The entertainment system is clunky, and it didn't help that it had to be rebooted (took 20 minutes !?!?) in the middle of the flight to deal with some 'isssues'. The big boxes with the entertainment system underneath the seats are not fun either, they really cut into legroom. In general, it seems this plane is in need of a bit of an overhaul and maintenance. And whatever happened to Swiss punctuality? I'm not used to SWISS flights being late. You can do much better than that, you used to!"

Prós: "Service-first class! The hosts did their best to keep me comfortable after my operation. My TV system did not work at all and there was no sound. This was not addressed. The directions were not clear on the control machine. It did not say to keep pressing start after each activity The flight was ice cold during the entire journey. I was told that if the pilot put on a little heat the others would complain."
Contras: "Food was the worst I've had on a European flight. I ordered special food that had n0 preservatives because of my stomach ailment. I got Molly's special pre packed horrible food all through the flight filled with preservatives and prepackaged. I therefore didn't eat anything. They kept giving me kosher food on top of it . That was worse. I did not order kosher food! So on my entire flight, I ate nothing. The hostess finally found a left over but it was horrible as well. A tiny salad with plain head lettuce, not like the Lufthasa food. This continued into breakfast. Molly food was unhealthy and inedible. I ate one piece of packaged cheese for the entire journey."

Prós: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Contras: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."

Contras: "At the Istanbul airport an item was taken from me for no reason. No regulation was shown for that item to be taken. I wasn’t comfortable with the way I was treated at the airport. The flight was very good"

Prós: "Pilot's landing was top noch."
Contras: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."

Contras: "Air circulation on the jfk ist flight was absent and my wife almost suffocated and has to get closer to an exit door to get some air. Last time to use turkish airline"

Prós: "Tea"
Contras: "Food and service"

Contras: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"

Contras: "Food had only beef options"

Prós: "comfortable plane: new, new media systems, leg room. usb to charge my phone."
Contras: "I ordered a special meal, and I did not get it. The response I got from the crew was: 'so you refuse to take the regular meal? we will report you didn't get what you ordered'. and I stayed hungry. In general, the crew wasn't very welcoming."

Prós: "Timing. Food and service"
Contras: "Unanounced delay of about one hour due to long unexplained route"

Prós: "meals are pretty good, though repetitive"
Contras: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."

Contras: "The Attention is not as good as it was 4 years ago, the food terrible. And last but not least many luggage didn’t arrived."

Prós: "Best flight ever on"

Prós: "overall, service was great"
Contras: "seats are too narrow"

Prós: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contras: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Prós: "Service, updates, smooth flight"
Contras: "Very tight seating in enconomy."

Prós: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."

Contras: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."

Contras: "The priority for boarding. Disabled passengers should board first. In Istanbul they take your boarding card and hold it. There has to be a better system."

Prós: "The food, when you get what you ask for, isn't bad"
Contras: "Rude attendants, running out of food frequently, not getting options, intermittently working entertainment with poor choices."

Prós: "The food was great; the service impeccable!"

Contras: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."

Prós: "The staff!"
Contras: "The turbulence lol"

Contras: "Had to remind the hostess to bring our meal as she missed us in giving out the meals initially."

Prós: "I was upgraded to buisnes class :)"
Contras: "Every thing was ok"

Prós: "Fantastic food and service"
Contras: "Nothing"

Prós: "Great comfort and speedy service of beverage and breakfast"
Contras: "They didn't pick up the dishes fast"

Contras: "I was first seated next to the two largest people on the plane, a couple. There was hardly room for me in the seat. I had the aisle seat. I asked the flight attendant if I could be reseated and she said the plane was full and there were no open seats. She eventually found me a middle seat in the back of the plane, which was so cramped I could harpy move. For a 10 hours flight, not good. I have gold status on Star Alliance, which got me an upgrade from Bishkek to Istanbul, but didn't help on this flight."

Prós: "Food was pretty good."
Contras: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."

Prós: "The security measures"
Contras: "Nothing"

Prós: "Free wifi for business class HD movies + good quality DENON headseat"
Contras: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Prós: "The service and food"
Contras: "Seats are to cramped."

Prós: "I always fly Turkish Air when I can. I like it a lot"
Contras: "This flight was a standard deviation below the usual quality. The crew seemed inexperienced, and the service was slow. The business-class cabin was only about 40% occupied, and yet the crew seemed unable to provide quick service. As I say, this is not normally the case, but it was a little disappointing."

Contras: "we arrived Erbil and returned back to Ghazi Antap ( Not Ataturk Airport) during a bad weather in Erbil. we remained seated more than 7 hours. Can you imagine that ?????"

Prós: "Food, manner, lounge in Istanbul"
Contras: "slight delay on the outgoing leg"

Prós: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."

Contras: "the delay in the departure"

Prós: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"

Prós: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Contras: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."

Prós: "Everyting is good and smooth with no problems at all"
Contras: "Nothing was bad"

Prós: "Everything. The crew was very accommodating as well as helpful."
Contras: "Nothing."

Contras: "No TV's, but ok it was a short flight."

Prós: "Flight crew was polite and courteous. In flight entertainment was decent."
Contras: "airlines officials at Istanbul airport seemed lost and were unable to help most passengers. In flight food options were BAD. The vegetarian meal options were dry and even under cooked."

Prós: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Contras: "Nothing negative"

Prós: "Same as above."

Prós: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."

Prós: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Prós: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Contras: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."

Prós: "Nothing"

Prós: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Contras: "Nothing."

Prós: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"

Contras: "It was good enough."

Contras: "Beef main course overcooked and dry."

Contras: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."

Contras: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."

Prós: "Seats were too cramped up, legroom was a problem. A device was under the seat was cramping the leg room. The entertainment selection was very very poor for a long flight."
Contras: "Better entertainment selection."

Prós: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."

Prós: "Nice support people"
Contras: "Temperature too warm No room Couldn’t get an upgrade"

Contras: "Short boarding time.missed the flight and had to pay."

Prós: "nice crew"
Contras: "old planes with bad seats and no chargers or entertainment"

Prós: "Fantastic"
Contras: "Everything"

Prós: "Nothing"
Contras: "Definitely the food!!"

Contras: "Staging at the gate was chaotic and disorganized. The passengers formed a big mob since there were no instructions for where to form lines for an organized boarding. Passengers could not hear boarding instructions from the front desk."

Prós: "Efficient boarding, friendly crew, nice range of entertainment options."
Contras: "An economy seat is an economy seat ...."

Prós: "Nice crew comfortable seats selection of drinks were good"
Contras: "Better blankets too cold on the plane"

Prós: "Everything was on time"

Prós: "Really not many things to complain about on this kind of flight."
Contras: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."

Prós: "Smooth flight. Fairly good meals. Friendly crew."

Contras: "The airplane was full, and I suggest Lufthansa use a larger craft for this route."

Contras: "They lost my bag"

Prós: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Contras: "nothing"

Prós: "Crew was friendly and efficient. Plane was newer (and cleaner)."

Prós: "There were blankets and pillows for every seat. There are USB ports at each seat as well as headphone plugs."

Prós: "Food & entertainment were good;"
Contras: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"

Prós: "Friendly and helpful crew."
Contras: "Seats not comfortable at all causing loss of sleep and terrible back ache."

Prós: "Food, movies"
Contras: "Long flight"

Prós: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Contras: "Very tight space in economy seats"

Contras: "Comfort was good because flight was not full and I didn't have someone sitting next to me. Otherwise the seats are too cramped and crowded in Economy. Also had to call to find out if I had to pay for seat assignment. Couldn't find information on website. Had difficulty finding correct phone number and getting through to customer service."

Prós: "Crew, equipment"
Contras: "Nothing"

Prós: "Flight crew, including air-hostesses were very polite, accomodating, and helpful. Entertainment system consisted of a big screen LED."

Contras: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Prós: "Staff were so friendly! The plane was clean and comfortable."

Prós: "I like the lufthansa Flight. The Crew was Amazing."
Contras: "I didn't like there UNITED Flight merger/connecting flight. United flights are not comfortable at all especially seat's cushion. There in-flight Touch Screens are pathetic. Either United Airlines need to upgrade there planes or Lufthansa should think of avoiding them"

Prós: "Mothing"
Contras: "I didn't like anything"

Prós: "Awesome entertainment options, great dinner everything was yummy. Nice flight attendant"
Contras: "Flight was delayed, breakfast was horrible except for fruit salad."

Prós: "comfort ,crew was polite and catering delicious"

Prós: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Contras: "My flight arrived late, and I nearly missed my connecting flight."

Prós: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Contras: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."

Contras: "Got delayed from atl to wash. And my flight from wash to munich left."

Contras: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."

Contras: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."

Contras: "They forgot the luggage at Frankfurt."

Prós: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Contras: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."

Prós: "Selection of movies in the entertainment section."

Prós: "The flights itself was ok. The flight attendants caused me no problems, and the flights, when I FINALLY got on them, were smooth."
Contras: "everything else. The franfurt airport closure made me miss school because they did not offer extra flights to accommodate all the displaced travelers. I had to stay in the Frankfurt airport for a FULL EXTRA DAY, and every time I tried to get a new ticket, or ask anyone for help, I was given the run around. No one was helpful. I talked to about a dozen Lufthansa employees that day and only one was helpful at all. It was a hellish nightmare. Before my last flight, I was furious with how I had been treated all day and a horrible Lufthansa woman yelled at me for being upset about the situation. Then, when after much hassle I finally got to my destination, I was told my baggage was lost. That was on thursday and I still have not gotten it. i am never flying lufhansa again. This was the worst trip of my entire life."

Contras: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."

Prós: "The Crew was and professional and the flight was overall very comfy with great entertainment."
Contras: "The flight was delayed and due to this delay, my checked baggage did not make it onto my connecting flight to my final destination until 12 hours later. I know the airline can't control some of this but I had to go out and purchase clothing that I couldn't take in my carry on. Maybe they could've at least given me a little money towards this?"

Prós: "Plane was modern, entertainment was great. Food looked delicious, albeit not eatable comfortable seats"
Contras: "Some passenger kept FARTING the ENTIRE flight. I wasn't able to sleep, I wasn't able to eat, NOTHING. The flight was full so we were not able to switch seats. It was horrid. Also, airplane lacked air vents to blow air around. We were stuck. The person just kept unloading the most poisonous cloud every 15 minutes or so. When I say it was BAD, I really mean it."

Prós: "Night flight and leg room"
Contras: "I paid for an upgrade to choose my seat and was told that I would not have room gr my legs. So, I paid again for an upgrade, which I would say was Moran upgrade for several reasons: 1) LESS legroom, 2) I pre-ordered kosher so no meal difference in food, 3) couldn't enjoy seat going back for half the night flight due to meal service requiring seat to be brought back up (1.5-2 hrs of service time for meals)."

Contras: "747 with 10 across seating in cattle car class. Seats way too narrow and the pitch was way too short. NEVER AGAIN."

Prós: "cancelled"

Contras: "Friendlier crews"

Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."

Prós: "Everything perfect and arrive to destination on perfect time."
Contras: "All positive."

Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."

Contras: "Still don’t have my luggage yet"

Contras: "Boarding was crazy. Could not everyone in the gate area."

Prós: "Planes were on time and connections made."
Contras: "One bag delayed as not put on flight and food could be better."

Prós: "Just as I expected. And I made my last connection easily."

Prós: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contras: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Prós: "Crew were great"
Contras: "Refreshments"

Prós: "Great plane and staff"
Contras: "Delayed"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "Pleasant flight"
Contras: "We were delayed & missed our connection"

Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Prós: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contras: "If I knew how to recline my seat earlier. I did try several times"

Prós: "Like the overall KLM experience"
Contras: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Prós: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contras: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Prós: "All good"

Contras: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Prós: "Smooth flight."
Contras: "Seat a little cramped."

Contras: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Prós: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Contras: "Except for the man next to me - great!"

Prós: "Interior of the plane was clean. Smooth landing."
Contras: "Pilot did not avoid turbulence"

Prós: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Contras: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."

Prós: "Boarding was quick, Flight on time....just a regular service and plane"
Contras: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Contras: "Delayed!"

Contras: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Prós: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contras: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Prós: "Just great crew."
Contras: "Not comfortable at all and will not book KLM again."

Prós: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Contras: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Prós: "The cabin crew were pretty good. That's about all that was good."
Contras: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Prós: "The supplied pack of toothpaste/toothbrush"

Contras: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Prós: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Contras: "Nothing!"

Contras: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Contras: "OLD plane without comfort or entertainment"

Prós: "The crew service is impeccable. Ground services very friendly and professional."
Contras: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Prós: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Contras: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Prós: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contras: "Nothing! It was all great!"

Contras: "magazines very dog eared and some badly torn"

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Night flight so no entertainment allowed sleeping"
Contras: "Kosher food could be improved"

Prós: "Flight attendants were friendly, but they only had limited resources to work with."
Contras: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."

Prós: "The service, entertainment, food, the crew, the aircraft were excellent."
Contras: "They put us in a Transavia plane."

Prós: "Good flight, we got a nice snack despite it being a short flight, the staff was great."

Prós: "Staff, service"
Contras: "Nothing"

Contras: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Prós: "Short flight friendly crew"
Contras: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Prós: "everything"
Contras: "nothing"