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Prós: The crew was attentive and friendly. The seat was relatively comfortable. My special meal was good.

Contras: I was frustrated with the entertainment system. I watched one film, and that was fine, but immediately after, I could no longer watch anything, even the film I watched previously, and it turned out that something had happened to all of the screens in my central section. Even after rebooting the system, it would not work again.

Contras: I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up

Prós: Nothing

Contras: Everything

Prós: Nothing

Contras: They checked everyone’s carry on bags, which made the boarding process incredible slow, then they made you stand on a bus until it was full, to drive to the plane to walk up stairs in the rain. I kept my bag for 20 hours, flying from Vancouver to Calgary to London and before my flight to Madrid. They didn’t care that I said I didn’t want to give it up or that I had to make a connection. Madrid’s airport is notorious for have slow baggage handling, so they are making me wait. I packed for 2 weeks in a carry on and back pack to avoid checking luggage. I am disappointed.

Prós: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Contras: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Contras: Boarding procedures

Prós: New plane, great seating.

Contras: Food should be tastier and boarding should be more efficient and on time.

Prós: The price was good. The staff really tried to help, but the restrictions from TAP headquarters made them effectively powerless

Contras: The flight was canceled last minute. TAPs phone support were not allowed to reschedule anyone on alternate carriers, but told me that the check in agents had that power. Meanwhile, the check in agents in Boston had been banned by TAP headquarters to rebook anyone on other carriers, and were unaware that the phone support were giving the passengers conflicting information. In the end I was automatically rebooked for a flight 72 hours later (not realistic for me...). I gave up and headed home from the airport after 2 hours. People who needed help with hotel bookings (not me luckily) most likely had to wait in line a lot longer than that

Prós: Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France.

Contras: Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line.

Prós: The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc.

Prós: How great everyone was and smooth sailing.

Contras: Made sure the flight was not over booked.

Prós: Nothing

Contras: Everything

Contras: When its rain we shouldn’t walk to the air plain

Prós: Nada.

Contras: Tudo tem que ser melhorado

Contras: Information on arrival time was not correct

Prós: Good amount of space on the plane, lots of movies to watch, good food and drink.

Prós: O que eu mais gostei foi que eu consegui chegar ao meu destino.

Contras: A Gol ter dado esclarecimentos sobre o atraso, pois no app estava dizendo que o voo estava no horário, sendo que o voo estava atrasado. Achei uma falta de respeito com nós passageiros.

Prós: Did us a favor and made check in in the counter

Contras: Food was pretty basic....no entertainment whatsoever kids were desperate

Contras: Impossível !!!!!!

Contras: Flight was an hour late. Should have boarded 30 minutes earlier!

Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Prós: Nothing

Contras: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Prós: Services is good .

Contras: Food can be better

Prós: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Contras: Move the drapes a few more inches back.

Prós: Clean aircraft.

Contras: Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.

Prós: It was absolutely on time. Great!

Contras: The meal is always too spicy and for more south Asian style. I prefer more European meal.

Contras: Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)

Prós: Flight attendants

Contras: Free water please!

Contras: Short and sweet

Prós: The crew was perfect

Contras: No wi fi on the plane.

Contras: Seat recline was broken- wouldn’t hold position.

Prós: There is a nothing to mention that was memorable or comfortable.

Contras: I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future.

Prós: Decent price for economy comfort seat, 4A.

Contras: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Prós: Nice crew, good food.

Contras: Both bathroom were not working in business class area.

Contras: Boarding was crazy. Could not everyone in the gate area.

Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Contras: Still don’t have my luggage yet

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Prós: Almost everything, especially the crew.

Contras: Don’t feel like anything should be better to be honest

Prós: Nice crew, good food.

Contras: Both bathroom were not working in business class area.

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Prós: Muslim food

Prós: Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia.

Contras: Tudo, o atendimento ao cliente é péssimo.

Prós: Impressive service... amazing crew, very friendly and professional

Prós: Food was great, enjoyed watching videos, staff very profession and friendly.

Contras: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Contras: The plane is so old..,

Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Contras: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Prós: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Contras: I flew economy and all was good and appropriate to the level.

Prós: Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight

Contras: Not being to help on the ground in Copenhagen with delta issues

Contras: The plane is so old..,

Prós: Nice crew, good food.

Contras: Both bathroom were not working in business class area.

Prós: Crew good and seat OK but not exceptional for business class

Contras: Food was average - main course could have been better. Range of movies ok but not great

Prós: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Contras: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Contras: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Prós: Nothing

Contras: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Prós: The crew.

Contras: The time between flights.

Prós: Great crew.

Contras: Ran out of business class meal. Substituted a Econ class.

Prós: The crew tried to be helpful but were equally frustrated with the ground crew.

Contras: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Prós: Flight and the crew!

Contras: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Prós: The crew was very kind

Prós: Great atmosphere, crew was excellent!

Contras: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Contras: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Prós: Confort and kindness

Contras: It was too cold

Prós: Fast boarding

Contras: Slow in refuelling, got us delayed for 40-

Contras: Boarding was crazy. Could not everyone in the gate area.

Contras: Time

Contras: Time

Prós: Nothing

Contras: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Contras: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Contras: Delay due to strike

Prós: Great crew.

Contras: Ran out of business class meal. Substituted a Econ class.

Prós: Information sharing by pilots and crew. Economy class leg room is good.

Contras: All good up to the level

Contras: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Prós: The crew was very kind

Prós: Great atmosphere, crew was excellent!

Contras: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Prós: The crews were pretty great!

Contras: The regulating of the temperature.

Prós: The crew was professional & friendly

Contras: Food was terrible honestly, entertainment system didn't work on 1st flight.

Prós: Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia.

Contras: Tudo, o atendimento ao cliente é péssimo.