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Contras: "The TV wasn't working and the crew I asked for help didn't do anything about it"

Contras: "The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good."

Prós: "Tea"
Contras: "Food and service"

Prós: "Good food good movies"

Prós: "Most"
Contras: "Small legroom"

Contras: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"

Contras: "Flight was late, I had to run like crazy to catch the second flight"

Prós: "The flight attendants"
Contras: "Na"

Contras: "The head phones are terrible."

Prós: "Organized overall"
Contras: "Cabin way too cold"

Contras: "Tell passengers the truth from the start!"

Prós: "Nothing"
Contras: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"

Prós: "Plane, seat and entertainment are very good."
Contras: "None"

Prós: "crew was excellent."
Contras: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."

Prós: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contras: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Prós: "Food was fine"
Contras: "delay time and Istanbul airport"

Prós: "Never flying back with this airline"
Contras: "Very bad customer service"

Prós: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Contras: "Istanbul airport is crowded. Looking forward to the new airport."

Prós: "This was a normal flight. Nothing out of the norm. good food, and good entertainment selection."

Prós: "Service, timing"
Contras: "Didnt love the food ..."

Prós: "The staff!"
Contras: "The turbulence lol"

Prós: "Good service, nice plane, comfortable"
Contras: "Took forever to clear out trays after meal. Istanbul airport was not nice, bathrooms wee disgusting and little to no air conditioning in airport"

Prós: "Food was good"
Contras: "Hour and a half delay"

Prós: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Contras: "Everything it was awful. Late"

Prós: "customer service, food, entertainment."
Contras: "small seats"

Contras: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."

Prós: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."

Contras: "It was very hot during the entire flight."

Prós: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Contras: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."

Contras: "The additional security check for flight from Istanbul to US was somewhat unpleasant as women were called out from the line to be separated from men for security check. They should have wait for each family to come up for their turn to be checked, so families would not need to be separated for a while."

Prós: "Free wifi for business class HD movies + good quality DENON headseat"
Contras: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Prós: "The service and food"
Contras: "Seats are to cramped."

Contras: "the delay in the departure"

Contras: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."

Prós: "The food was decent, as well as the movie selection."
Contras: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."

Prós: "Food and service very good"

Prós: "Loved the entertainment center and options. Loved the frequency of beverage service."
Contras: "Nothing. Everything was great!"

Prós: "Everything"

Contras: "Refused to refund cancelled flight"

Prós: "Good food, great crew."
Contras: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."

Prós: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Prós: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"

Contras: "I lost my lagguge You"

Prós: "We were very satisfied with the service and friendliness we will dfinitely look up turkish airlines on the future."

Contras: "Price,crew, timing, all was great !!!"

Prós: "The service was excellent from A to Z"

Contras: "Food disaster always same Organisations very bad"

Prós: "friendly crew excellent service good food"

Contras: "The crew decided it was a good idea to store their bags in the overhead bins in the back of the plane, leaving no room for the paying customers. Most people in the back of the airplane were forced to stuff their bags under their seats which already did not have enough space. On top of that the airport had boarding groups which were completely ignored and the entire boarding process turned into a cluster. The flight from America to Turkey was great but once you are in Europe the service is horrible. If I cannot get a direct flight, I will not use this airline again."

"Very old flight"

Contras: "Crew was young and did a good job but I got the feeling they were working their way to their own vacation at the destination."

Contras: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Prós: "Horrible seating, boarding was a mess, not sure what flight to get on!!"
Contras: "Don't fly United"

Contras: "Impossible to do beter."

Prós: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."

Contras: "Lufthansa lost my luggage. Still waiting in my hotel."

Contras: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."

Contras: "a bit late"

Prós: "All. The customers was good and nice"
Contras: "Nothing"

Contras: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."

Contras: "Too high price tickey and had to buy luggage"

Prós: "Nothing"
Contras: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."

Prós: "The cheese sandwich was good."
Contras: "Flight left late. Airport employees weren't helpful. The plane was hot."

Prós: "Business class for great price but I’m tall and not much extra legroom"

Contras: "N/A"

Prós: "Crew is top notch!!"
Contras: "Just as first flight, old plane, cramped seats."

Contras: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."

Prós: "The crew was nice"
Contras: "The boarding process and the fees"

Contras: "The gate was moved three times."

Contras: "It was a different way later flight"

Prós: "Everything."

Prós: "Nothing."
Contras: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."

Prós: "Left on time, arrived on time. Efficient service."
Contras: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."

Contras: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"

Prós: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Contras: "Very cramped seating on first part of journey from Budapest to Munich"

Contras: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."

Prós: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."

Contras: "Due to the weather and overbooking, they were not able to provide us with a flight for the same day. So we had to take a 4 hour train, which was also overbooked. We ended up standing up for 4 hours in a crowded train"

Prós: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"

Prós: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Contras: "Boarding process. Felt like a mad dash just to scan your boarding pass."

Prós: "Everything"
Contras: "Nothing"

Prós: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Contras: "economy: The chairs were ok but I've had better ones."

Prós: "Upgrade!"
Contras: "Boarding a blitz chaotic"

Prós: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Contras: "The cheese sandwich was awful."

Prós: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Contras: "Seats in business class were the most uncomfortable I have ever experienced :(((("

Prós: "Very comfortable sleep Crew attentive"
Contras: "Food not worth the first class ticket"

Contras: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."

Prós: "keep going"

Prós: "The problem was a family with 4 children who failed to parent their children which made this 7 hour flight a nightmare. Their children yelled, screamed and cried the entire flight and their parents did nothing. Their children laid in the center aisles, jumped up and down in the seats like a trampoline. They played with the trays like a toy repeatedly opening and closing them for fun. They tossed pillows at each other and the father handed them back to them to do it again and again. The parents didn't even seat their children in - the flight attendant had to do it. In our section there was no sleeping only total frustration. I love kids but sitting behind totally irresponsible parents made this return flight a nightmare while awake"
Contras: "Flight crew inability to handle unruly passengers"

Prós: "Loved the business class upgrade"
Contras: "Lack of food choices even in business class"

Prós: "On time"

Prós: "Loved business class and the lounge areas. Flight attendants were amazing."
Contras: "My luggage is mia(possibly munich). Have no clothes, no gifts to bring my family, and not questions answered the where and when ill get my luggage"

Prós: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Contras: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."

Prós: "The crew was personable"
Contras: "Not enough recent television"

Prós: "Flight more or less on time - efficient"
Contras: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."

Prós: "Lost my tablet and it was returned to me! Great staff."
Contras: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."

Prós: "See above"
Contras: "See above"

Prós: "The basics were fine."
Contras: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."

Prós: "Never got on this flight on the booked day and got out the next day"

Prós: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Contras: "No suggestions."

Contras: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Prós: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."

Contras: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Prós: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contras: "Nothing,just the seats. Cleanliness was perfect"

Prós: "Nice crew, good food."
Contras: "Both bathroom were not working in business class area."

Prós: "Almost everything, especially the crew."
Contras: "Don’t feel like anything should be better to be honest"

Prós: "Customer care was super supportive"
Contras: "Inflight sandwiches"

Prós: "very nice crew"
Contras: "my bagfage was lost"

Prós: "Yes"
Contras: "Everything was good"

Prós: "Slow service."
Contras: "Better communication!"

Prós: "Very friendly crew and on time with no problems."

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Contras: "Staff rude and short"

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "Seat comfortable"
Contras: "Flight was delayed and overhead bin space was very small"

Prós: "The flight crew was so friendly and the food was really good."

Prós: "Crew was ok."
Contras: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Contras: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Prós: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contras: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Prós: "quick/efficient boarding - good staff - good food - easy flight !"
Contras: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Contras: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Contras: "Larger meals."

Contras: "lost baggage"

Prós: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contras: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Contras: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"

Prós: "The crew was really friendly."
Contras: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Contras: "wasn't able to take the flight since I missed it"

Prós: "Friendly staff"
Contras: "Leg room"

Contras: "Very slow service at checkin, was not even available when I arrived at the airport"

Prós: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Prós: "I slept pretty much the whole time"

Contras: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Contras: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Prós: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Contras: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Contras: "At some point the luggage was lost. here."

Prós: "The food and the punctuality"
Contras: "The technology in interteiment is not touch screen"

Contras: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Prós: "Cabin Crew was awesome."
Contras: "Entertainment System was not working and no Non-veg food option in flight."

Prós: "Easy Boarding"

Prós: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Contras: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Prós: "great choice of entertainment content, friendly crew"

Contras: "Terrible service in flight and customer service wise .. app functionality was below"

Prós: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Prós: "."

Prós: "Speed, crew, and reliability."
Contras: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Prós: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Prós: "leg room economy compared to KLM"
Contras: "full flight, no upgrade possible"

Contras: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"

Prós: "No Crew."
Contras: "The flight was cancelled, never went."

Prós: "The crew was great"
Contras: "They should be on time but we left 30 minutes later."

Prós: "Crew was helpful, worked to make the passengers feel comfortable."
Contras: "The connection didn’t allow for enough time so I missed my connecting flight. LATAM doesn’t recognize PreCheck, even though US airports do offer that but without the printout boarding pass passengers can’t take advantage of the shorter lines. LATAM also charged for both flights to check baggage instead of charging once for the whole trip."

Contras: "The flight was delayed 7 hours"

Contras: "Latam could be better if permit that customer can change the sit at check in."

Prós: "Crew speaking french"
Contras: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."

Prós: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Contras: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"

Contras: "Bad"

Contras: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."

Prós: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Contras: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."

Prós: "Nothing much, really."
Contras: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."

Prós: "Fast check in, friendly staff, left earlier"
Contras: "Chairs (knees in back)"

Contras: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"

Prós: "Puntual"

Contras: "Fo"

Prós: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Contras: "It's a short flight, only water offered on board."

Prós: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Contras: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"

Prós: "The food and in-fight entertainment"
Contras: "Comfortable seats"

Prós: "They're very professional I would recommend to everyone"
Contras: "Free soft drinks it was $10 brasilian money"

Prós: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."

Prós: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Contras: "If the passenger name was changed as requested and I would not lose the money."

Prós: "On time"
Contras: "Food"

Contras: "Overbooked and put on another flight 5 hours later"

Contras: "Lack of food!! LATAM you are doing it wrong"

Prós: "We made the flight in great time after our connecting flight was delayed."
Contras: "Our bags didn’t make our flight. We are very disappointed."

Prós: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"

Prós: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Contras: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"

Prós: "Smooth flight good staff"
Contras: "Very cramped seating"

Prós: "Cabin crew were excellent Business class seating quite roomy"
Contras: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."

Prós: "- Flight in bound to Peru + 7 hrs late. Family of 4 separated. - Flight in bound to Cusco Overbooked. Sent us on a different flight. - Return flight from Cusco Bumped (+4 hrs late), promised voucher and upgrade due to all the previous issues. - Return flight out bound from Lima. Would no recognized any of the promises nor the inconveniences of the other flights and the promises. (In Lima all was denied by the land people but they kept on sending us from one person to another for over 3 hours until the final minute when all passengers where on board they said they could not do anything). Family was separated once again."
Contras: "The crew did their best to overcome what the land supervisors did not do. Check with us during the flight."

Prós: "Check-in process at LAX by LATAM employee was misleading, as she made it seem as if our luggage would arrive at our final destination in Cusco. Moreover, she failed to give us copies of our boarding pass for our connecting flight from Lima to Peru. Because of her misleading, out luggage was left in Lima and we landed in Cusco without our luggage. We are still awaiting to see where our luggage is."
Contras: "Customer service at check-in desk was incompetent. Service by flight attendants was largely rude and done with a lot of deep sighing by the flight attendants as they performed food and beverage service. They did not make me want to fly this airline every again."

Prós: "the flight was quiet"
Contras: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"

Contras: "A little food"

Prós: "I needed to check a bag at the gate, and the staff were very friendly and patient when I asked them about it. They are all very fluent in both English and Spanish!"
Contras: "Lots of waiting for the plane to board, lots of time without staff at the counter so people sort of piled up with questions."

Prós: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."

Prós: "Nothing."
Contras: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."

Prós: "It was not physically uncomfortable."
Contras: "The flight was delayed, moved, and when it finally took off it was re routed back to São Paulo with almost zero communication. We were herded around with attendants who had no idea why our flight was canceled mid air and we had to fend for ourselves for rebooking."

Contras: "They didnt check my bag from DCA to BOG, so I had to check out my bag in MIA and then run to check in the next flack. I couldnt. They gave me a seat in another flight from another company, so it was OK."

Prós: "Free wine"
Contras: "Seats aren't so comfortable"

Prós: "We were lucky enough to have a flight on a new plane. It was in good condition, clean, and had plenty of entertainment options. I was able to charge my phone and the meal was good. my favorite thing was that I was able to check a bag for free!!"

Prós: "muy amables"
Contras: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"

Prós: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Contras: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"

Prós: "Nothing"
Contras: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"

Prós: "Buena aerolínea salidas y llegadas en tiempo. Personal amable. Sin problema alguno."

Prós: "I was able to move my seat to a middle seat and got to watch."

Prós: "The LATAN costumee service was very kind and professional."
Contras: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."

Prós: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"

Prós: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Contras: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."

Prós: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Contras: "It was all very good on the flight TO Lima. No problems."

Prós: "the price"
Contras: "everything else"

Prós: "The crew was amazing , the site is ok"
Contras: "I love Aeroméxico , thanks for de service and the food."

Prós: "The crew was very nice. The price was good."
Contras: "That was the most uncomfortable seat I’ve ever had to fly in. I’m on 5’7 and I was really stuck. Luckily the guy sitting next to me was my same size. I feel bad for someone who’s tall or large. No WiFi and you couldn’t charge your phone. Also the tray table was broken and my drink kept spilling on me."

Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"

Prós: "Everything was perfect"
Contras: "Just the organization at airport but is not problem of AM"

Prós: "The food, the customer service experiencie ,this airlline is the best!"
Contras: "Na"

Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"

Prós: "Sitting in the forward part of the cabin was better."

Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"

Prós: "The business class amenities were amazing. Food was great and service was great."

Prós: "Flight was on time"

Prós: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Contras: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."

Contras: "Lost my luggage"

Prós: "Definitely I will travel once again with you guys"

Prós: "Wonderful flight attendants."
Contras: "Seat became very uncomfortable for my back and bum. Shouldn’t it be more comfortable in Classe Premier? Also just a sandwich for meal."

Prós: "Free tv"

Contras: "Next time I will like window seat please"

Contras: "3 hr delay...."

Prós: "Everything"

Contras: "was forced to switch seats by a stewardess from my window to an aisle because some people wanted to sit together on a 9 hour red eye. really pissed me off as I bought the ticket early because I could get a window seat for this. I had been assigned thr window but didn't want to cause a scene."

Prós: "Not much"
Contras: "Korean translation sucked. Also food was bad."

Prós: "Same as above"
Contras: "No issues"

Prós: "I enjoyed being able to watch a movie on the plane. Definitely makes flying a little better!"
Contras: "We flew with AeroMexico and the customer service is horrible! No one informed us that the plane was delayed and then we heard staff talk badly about us and other customers because we asked that they give us more information. They really need to train their staff again, or replace them!"

Prós: ""Free" booze."
Contras: "Some of the worst service I have seen. Odd hours to wake and feed passengers, and restrictions on bathroom usage."

Prós: "Nothing"
Contras: "I bought a Business fly, they change the aircraft, no motive in advance. And they del did not offer nothing. Moreover, they try to hide it and denide, to see if you do not react."

Contras: "Food quality was poor changed to smaller plane st last minute and had to get seats reassigned, no gin on the plane. Flight was delayed , your website was slow and could not do check in over the web, when I️ got to the counter 3 hours before my flight I️ was still delayed because I️ couldn’t do an online check in. Made it to the gate with one hour to spare but don’t think you should penalize people because of your own issues"

Prós: "U can watch movies for free"
Contras: "Plane was dirty"

Prós: "Very little"
Contras: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."

Contras: "Pilots were late to flight...m"

Contras: "They had a problem with media system, so this way we cannot see any movies"

Prós: "Selection of Mexican Movies"
Contras: "They should leave you peanuts even if you are sleep!! Hehehe lol"

Contras: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"

Contras: "Seat Comfort and space."

Prós: "It's an average flight with so much area of opportunities."
Contras: "The traffic waiting to take off."

Prós: "Not anything stood out."
Contras: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."

Contras: "Old airplane"

Contras: "30 minutes late"

Prós: "The crew members were very nice and friendly. The staff at check in were also nice and things were run very smoothly."
Contras: "The cabin AC did not turn on until every last passenger was seated and the door was closed.. It was really hot inside. I don't know what can be done about it, but that was frustrating. Also, I'm gulten intolerant and it would be nice if you served something other than sandwiches. Not a big deal, but just a suggestion."

Prós: "leg room boarding"
Contras: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."

Prós: "Plane service was good"
Contras: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."

Prós: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Contras: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."

Contras: "they were terrible...our flight was delayed - for 7 hours at Mexico City airport! They lied to us constantly and were rude and unreliable..."

Contras: "I was coming from colombia were I can take 2 bags free of charge then I was charged from mexico to NY for the second bag, this is unexpected and just seams wrong. the people were not helpful at all."

Prós: "the food"
Contras: "long trip"

Contras: "My one piece that was checked in arrived one day after I did."

Prós: "Was on time, good boarding process, Food ok, entertainment poor."
Contras: "The seat broken but they were able to fix before departure very quickly."

Prós: "Delayed for over an hour and a half"

Prós: "Would not let me board. Made me buy another ticket and wait 6 hours for next flight"

Prós: "flight on time, service onboard, flight price"
Contras: "food"

Prós: "The boarding part was good."
Contras: "People who work at aeromexico need to speak more English, too much Spanish speaking with no English speaking. I guess you do not cater for tourists speaking English. I think that the aeromexico employees in mexico city is very rude, I lost my flight, because of that. They did not want to wait a few minutes for my connecting flight. I ended losing the flight and had to take delta back to NY City with better service and fare. When I ask at the counter for another fare by aeromexico - they told me $1,500 for business class and I paid $534.00 with delta. Plus aeromexico need to have more than one fight per day to NYC."

Prós: "The comfort of the flight was outstanding. Spacious, nice temperature, and good movie selections."
Contras: "The boarding process wasn't the greatest. They only had 2 or 3 kiosks available for bag check-ins but they had 3 international flights all around the same time. The line was ridiculous."