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Prós: The crew was outstanding!

Contras: Slightly more comfortable seats would have been helpful.

Contras: Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future.

Prós: The seats are comfortable.nice leg room.

Contras: Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better.

Prós: Great customer service!

Contras: NA

Prós: The food was great and the screw were nice and young .

Contras: The boarding process and charging 95 dollars for an extra bag is crazy.

Prós: Horrible service

Contras: Nasty people

Prós: It was on time and everything went well

Contras: They could have offered more water

Prós: TAP always has great team members and crew. They are polite, professional and helpful. The flight itself is comfortable and relaxing; very enjoyable.

Contras: TAP does not check your bags all the way through if you are having a layover. This makes NO SENSE and requires that you retrieve your luggage from baggage claim, and then check in once more and then another trip through security once again! This never happens in the US - one of the few things we get right. Also, I have never had to board a plan from the tarmac since 1970 in the US - why do we have to always wait for and take buses from our check in gate out to the flight line? And how is this ever considered, "Premium Boarding?" It's like a cattle car. Fix these things and I will sing the praises of TAP forever.

Contras: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Contras: The pancake was not cooked enough couldn’t eat it

Contras: Too warm in the cabin

Contras: A refund. I tried to cancel but.they would not let me.

Prós: Seats were comfortable.

Contras: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Prós: Flight was fine

Contras: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Contras: 1 hour delay in departure from Lisbon

Prós: My air hostess was very friendly and kind

Contras: Food for vegetarians

Prós: The crew was astounding

Prós: I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature.

Contras: The seat could have been much better as far as reclining and space. Overall I loved the flight.

Prós: The crew and the food were great!

Contras: The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices.

Contras: Entertainment system was not working on all seats

Prós: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Contras: Move the drapes a few more inches back.

Contras: Everything was OK

Prós: Fast boarding

Contras: Slow in refuelling, got us delayed for 40-

Contras: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Prós: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Contras: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!

Contras: Rude check in lady who said I needed to check bag (but didn’t. Loads of space)

Contras: The breakfast scone was disgusting but dinner was great!

Contras: Entertainment system was not working on all seats

Prós: I loved the different features on the screen and the excellent. Customer service on this flights

Contras: The space on the seat.

Contras: There was no amenities pack given in Premium economy. The food was ok. It would have been nice to have been offered another bread roll. Seat comfort was fine, but I kept getting hit by the separating curtain as the flight attendants went back and forth from economy.

Prós: Yeah Everything well organized

Contras: I believe so

Prós: Nice crew

Contras: Not loose my luggage:)

Prós: I loved the different features on the screen and the excellent. Customer service on this flights

Contras: The space on the seat.

Prós: Easy boarding, entertainment

Contras: Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future.

Contras: Entertainment system was not working on all seats

Contras: Klm is the best, even on a 40min they served small breakfast.

Prós: Flight and the crew!

Contras: Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!

Prós: The crew tried to be helpful but were equally frustrated with the ground crew.

Contras: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Prós: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.

Contras: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.

Prós: Nothing

Contras: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again

Contras: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great

Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Contras: When its rain we shouldn’t walk to the air plain

Prós: Decent price for economy comfort seat, 4A.

Contras: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..

Contras: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Contras: Delay due to strike

Prós: Great atmosphere, crew was excellent!

Contras: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.

Prós: Nice crew, good food.

Contras: Both bathroom were not working in business class area.

Prós: The plane size & comfort was excellent. The staff were very friendly

Contras: N/A

Prós: Everything perfect and arrive to destination on perfect time.

Contras: All positive.

Prós: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep

Contras: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.

Prós: The plane ✈️ itself the attendants . The entertainment on board. Really great

Contras: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.

Prós: Muslim food

Prós: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.

Contras: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.

Prós: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into

Contras: Nothing,just the seats. Cleanliness was perfect

Prós: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Contras: The tv news on BBC was 1 week old.

Prós: Snacks

Contras: 2h late!

Prós: good noise cancellation

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Prós: Crew is excellent, polite and personal!

Contras: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.

Prós: The crews were pretty great!

Contras: The regulating of the temperature.

Prós: Comfort

Contras: Internet

Contras: Time

Contras: Delay due to strike

Prós: Impressive service... amazing crew, very friendly and professional

Prós: The crew was professional & friendly

Contras: Food was terrible honestly, entertainment system didn't work on 1st flight.

Prós: Yes

Contras: Nothing. Flight was amazing

Prós: Perfect

Contras: Nothing. Flight was amazing

Contras: All of the less than good, obvious!

Contras: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Contras: Klm is the best, even on a 40min they served small breakfast.

Contras: Everything was OK

Prós: Information sharing by pilots and crew. Economy class leg room is good.

Contras: All good up to the level

Prós: Services is good .

Contras: Food can be better

Prós: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Contras: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Prós: Confort and kindness

Contras: It was too cold

Prós: Fast boarding

Contras: Slow in refuelling, got us delayed for 40-

Contras: Still don’t have my luggage yet

Contras: All of the less than good, obvious!