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Prós: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.

Contras: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”

Prós: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.

Contras: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.

Prós: Easy check in, and kindly personnal

Contras: Maybe consider some upgrades when its possible

Prós: The pilots were polite and arrived early at destination.

Contras: Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???

Prós: The food is terrible no choices you can tell nothing is fresh they did not even have enough white wine

Prós: Friendly

Contras: Food

Prós: The seat was super confortable

Contras: Not canceled the flight for no reason. You need better entertainment.

Prós: Pontualidade

Contras: Bebidas alcoólicas

Contras: Voo atrasado

Prós: Brand New air plane

Contras: Food

Contras: Punctuality

Prós: The crew that flew us there was great

Contras: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.

Prós: Crew members were friendly and helpful

Contras: Boarding, comfort of seats

Contras: checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases.

Contras: Almost everything. This airline charges normal fees and offers low cost service. Very bad

Contras: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Prós: Food quality

Contras: Service of drinks.

Prós: The crew was very professional and attentive.

Contras: Boarding was somewhat chaotic. They kept changing the gate often. Had to walk from extreme end of terminal, then walk back.

Contras: I didn’t like that the flight had a 4 hour delay!

Prós: Rapidez

Contras: O Wi-Fi não estava funcionando

Prós: individual set of headphones and screens for entertainment

Contras: drinks service

Contras: checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases.

Prós: Easy check in, and kindly personnal

Contras: Maybe consider some upgrades when its possible

Contras: I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again.

Prós: Pontualidade

Contras: Bebidas alcoólicas

Contras: Nada, pois foi tudo perfeito! Amo viajar pela Gol

Prós: O lanche não foi Mãe Terra e isso é muito bom.

Prós: Efficient flight to Buenos Aires. I was seated in row 4 which helped getting off quickly.

Contras: Better communication from airline staff about how to and where to line up by group to board the flight. Passengers were left confused and didn’t know where to line up since staff was at desk and not easily accessible.

Contras: Mayor espacio. Un poco de más Conford

Contras: No entertainment neither WiFi. Cheap sandwich.

Prós: Nothing.

Contras: They broke both of my luggage! And didn't recognize a thing!

Prós: The seat was a good size and not totally uncomfortable

Contras: Literally everything needs some serious improvement — delays like crazy, the crew leaves you clueless, the customer care is horrendous.

Prós: The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok.

Contras: First class

Contras: The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements.

Contras: Not canceled the flight for no reason. You need better entertainment.

Contras: Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return.

Prós: Nothing

Contras: I could have been warned that you need to get a pass to go to Hanga Roa before you can board. I had checked because I had heard there was a fee but upon investigation, it was said that this requirement had been eliminated. Wrong!! You still need the pass but you don’t get charged a fee. The extra time required for this tedious meant we missed our chance to check bags and do incurred hundreds of dollars more to get on the same flight the next day. No Bueno!!! This should be highlighted up front!!

Prós: tripulação

Prós: individual set of headphones and screens for entertainment

Contras: drinks service

Contras: The boarding process IX too disorganized. No announcements in eff flash. Only Portuguese. They had everybody standing in lines 90 min us period to plane leaving.

Prós: O lanche

Prós: Aircraft look new and very clean.

Contras: Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again.

Prós: Nice crew. Okay seats.

Contras: 4 hour delay with no information. Just horrible in this day and age.

Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Contras: Flight landed and sat on the tarmac for 45 minutes. Need to better schedule gate availability in Mexico City.

Prós: The seat was super confortable

Prós: Nothing

Contras: This is insulting. I watched my flight pull off from the gate and was then asked to stay at a Holiday Inn. I spent thousands of dollars on my flight, then was forced to spend another $950 on a hotel, food, etc. I was supposed to be home 5 hours ago and still haven’t taken off.

Contras: They had no sandwiches for sale! No entertainment

Contras: Latam could be better if permit that customer can change the sit at check in.

Prós: The pilots were polite and arrived early at destination.

Contras: Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???

Contras: No problems during the flight

Prós: Tripulação.

Prós: Atraso demais

Prós: Crew was helpful and charming. 10 out of 10.

Contras: Comfort is terrible. Seats are very small, space is terrible even in the "comfort" area.

Prós: Aircraft look new and very clean.

Contras: Flight was 1 hour late. It would be better if they kept the flights on time specially this time of the year. They had several flights daily from São Paulo to Rio, no reason to be late. It would be better if the employees knew the rules about their work. Everything very disorganized from the gate number to the carry on allowed in the plane. I will never fly with Gol again.

Contras: Terrible experience at check-in in Tuxtla Gutiérrez. Aeromexico really must do a better job.

Contras: Wasn't allowed to board because my sister is autistic traveling with her service dog. This had been the worst experience ever. We feel discriminated for something that is outside our control . This is unacceptable.

Prós: Amenities.

Contras: The person who was sitting next to me. Lol. Jk. The guy was a riot. I know you can't control that. Anyway, everything was great

Prós: Nothing

Contras: Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake