Aluguel de carros em Cancún

Prós: The outside staff was competent.

Contras: Everything could have been better. It took 45 minutes for the shuttle to pick us up at the airport. It took 2 hours to check out the car, with no one in line. We had all sorts of insurance charges added. The minivans we reserved were not both at the site. The vans were very old, poorly maintained both physically and mechanically, and should have been junked years ago. We had to exchange one minivan the next day due to weird engine noise. One minivan was missing a rear wiper blade. The A/C broke down. The vans had less than 1/8 tank of gas when we picked them up. The driver side window did not work properly. The other minivan's locking mechanism did not work properly. The maintenance required light came on half-way through our trip in one mini-van. We thought we were renting from a reputable company - Economy, but it turned out to be a sham. Don't use this rental agency!!!!!

Prós: The cars were clean and the check-out process was streamlined.

Contras: We were taken to the a spot that had a different name from the one listed on Kayak. They had our reservation, but we were instantly very suspicious. Check-out took 2.5 hours. They did not have the car we rented and we had to wait. The car that arrived was old, about 100,000km in mileage. We were not allowed to rent the car without buying insurance, which is apparently required by law in Mexico (a fact not disclosed by Kayak). We were given a car that made an audible knocking sound and had to be returned the next morning for another. The new car had over 160,000km in mileage. The remote button to open the car did not work, so we had to set off the alarm every time we unlocked it. The driver's side window would not always go up and we eventually stopped using it for fear that it would not close. The A/C stopped working on the final day of our rental. We had to negotiate that if our car broke down (a real concern given the age, mileage and mechanical issues with the car), the company would pay to have it towed rather than doing so on our dime as the car company insisted at first.

Prós: Nice people and fast service.

Contras: They forced me to purchase a $250 full-coverage insurance, which was not expected and not clearly stated when I made the reservation. This meant a 50% increase on our rental budget. This needs to be made clear during the online reservation and not as a surprise when you are all ready to go on site.

Contras: The right reservation and a bullshit run around ending up with the rental company telling us they could drive us back to the airport after arriving in cancun, never rent with america xar rentals or economy while their trust me I go here a lot and have rented cars from other spots.

Contras: The agency's website absolutely must make clear that foreign car insurance (whether through private auto insurance or major credit card) is only valid and recognized if you have a hard copy of an original letter stating the policy coverage. I didn't, and the car rental agency forced me to buy theirs

Prós: Price I guess? Although I'm not sure if after insurance it was really any better than anywhere else.

Contras: Staff asked for tips at pickup and dropoff, which I had never seen before when renting a car. Not sure if it's different at Hertz, etc. but it was annoying when in most other places you just rent a car and that's it.