Avaliações de viajantes
AVALIAÇÃO GERAL
7,0
Bom
Baseado em 65 avaliações
Nota geral
7,1
Embarque
7,0
Conforto
7,0
Tripulação
7,4
Entretenimento
6,5
Comida
6,8
Informações sobre a Sunwing Airlines
| Código IATA | WG |
|---|---|
| Rotas | 85 |
| Rota principal | Varadero Juan Gualberto Gomez a Montreal Pierre Elliott Trudeau Intl |
| Aeroportos em que opera | 23 |
| Aeroporto principal | Toronto Pearson Intl |
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
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4,0
Prós: Non-stop flights from YYZ to MCO and vice versa
Contras: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection
avaliação de
-
7,3
Overall positive
Prós: Friendly crew, efficient operation.
Contras: No phone chargers, tight seating, not obvious how to raise arm rests, second movie was very dumb ( bird watching).
avaliação de
-
8,0
Prós: Very pleasant flight.
avaliação de
-
2,0
6am flight took off at 8:30!!
Prós: The price
Contras: The carry on limits. 5kg?!?
avaliação de
-
4,0
If you have other options, entertain them.
Prós: Staff in Antigua were friendly and helpful.
Contras: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.
avaliação de
-
3,6
If you have other options - entertain them.
Contras: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.
avaliação de
-
2,0
FLIGHT CHANGED LAST MINUTE - DIRECT TO NON DIRECT
Contras: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.
avaliação de
-
6,6
Okay flight, 50 min boarding delay and no notice given
Prós: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.
Contras: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.
avaliação de
-
9,3
Always a hit!
Prós: Great flight. Smooth and comfortable!
Contras: Entertainment system needs updating
avaliação de
-
8,0
Contras: Small Seating. Unable to pre-check in.
avaliação de
-
6,0
The fliight was late by over 8 hours
Prós: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star
Contras: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.
avaliação de
-
8,0
Prós: First check-in luggage is free
Contras: No free snacks
avaliação de
-
7,0
Contras: Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
avaliação de
-
7,0
Cash grab for Carry-ons!
Prós: I liked sitting by the Emergency exit so I had more legroom.
Contras: Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!
avaliação de
-
8,0
Prós: Cheap fast on time seats tight but comfy
Contras: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats
avaliação de
-
9,6
Prós: Inflight staff very courteous
Contras: Flight arrived late
avaliação de
-
2,3
Terrible flight with no leg room.
Prós: At least my travel companions were lovely.
Contras: Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless
avaliação de
-
8,6
Contras: They only take credit cards for payment. No debit or cash.
avaliação de
-
9,6
Prós: On time, comfortable and direct
Contras: Nothing
avaliação de
-
8,0
Contras: the flight was 1.5 hours late in departing and there was no information provided regarding the delay
avaliação de
-
8,3
Contras: Lots of confusion for seat selection
avaliação de
-
6,3
boarding
Contras: There was almost a 1 hour delay in boarding...there was no annoucement was so ever as to delay time frame expexted to board etc.Explanation was given when on the plane.
avaliação de
-
9,3
Prós: Great crew.
Contras: Audio didn't work very well
avaliação de
-
2,0
Worst flight
Prós: The check in process was wildly understaffed, which caused our flight to take off over an hour late. The staff allowed a severely intoxicated man on the plane, and wasted our time reseating him to the front, and allowing another man to get off the plane. The staff also did not quiet down outrageously loud passengers, and spent about half an hour confusing them about where their carry in luggage had to go.
avaliação de
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6,0
Worst customer service from incoming crew
Prós: The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.
Contras: I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.
avaliação de
-
2,0
Tragic performance!
Prós: Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags
avaliação de
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9,3
Always a hit!
Prós: Great flight. Smooth and comfortable!
Contras: Entertainment system needs updating
avaliação de
-
9,6
Prós: Inflight staff very courteous
Contras: Flight arrived late
avaliação de
-
8,6
Contras: They only take credit cards for payment. No debit or cash.
avaliação de
-
9,6
Prós: On time, comfortable and direct
Contras: Nothing
avaliação de
-
9,3
Prós: Great crew.
Contras: Audio didn't work very well
avaliação de
-
7,3
Overall positive
Prós: Friendly crew, efficient operation.
Contras: No phone chargers, tight seating, not obvious how to raise arm rests, second movie was very dumb ( bird watching).
avaliação de
-
8,0
Prós: Very pleasant flight.
avaliação de
-
6,6
Okay flight, 50 min boarding delay and no notice given
Prós: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.
Contras: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.
avaliação de
-
8,0
Contras: Small Seating. Unable to pre-check in.
avaliação de
-
8,0
Prós: First check-in luggage is free
Contras: No free snacks
avaliação de
-
7,0
Contras: Baggage should be included in the price. You should be able to choose your seats and preboard on the internet.
avaliação de
-
7,0
Cash grab for Carry-ons!
Prós: I liked sitting by the Emergency exit so I had more legroom.
Contras: Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!
avaliação de
-
8,0
Prós: Cheap fast on time seats tight but comfy
Contras: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats
avaliação de
-
8,0
Contras: the flight was 1.5 hours late in departing and there was no information provided regarding the delay
avaliação de
-
8,3
Contras: Lots of confusion for seat selection
avaliação de
-
4,0
Prós: Non-stop flights from YYZ to MCO and vice versa
Contras: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection
avaliação de
-
2,0
6am flight took off at 8:30!!
Prós: The price
Contras: The carry on limits. 5kg?!?
avaliação de
-
4,0
If you have other options, entertain them.
Prós: Staff in Antigua were friendly and helpful.
Contras: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.
avaliação de
-
3,6
If you have other options - entertain them.
Contras: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.
avaliação de
-
2,0
FLIGHT CHANGED LAST MINUTE - DIRECT TO NON DIRECT
Contras: Our flight changed without warning 2 weeks before from a direct flight to a non-direct flight. Unable to get money back for upgrade or flight.
avaliação de
-
6,0
The fliight was late by over 8 hours
Prós: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star
Contras: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.
avaliação de
-
2,3
Terrible flight with no leg room.
Prós: At least my travel companions were lovely.
Contras: Limited food options Snotty cabin crew service Terribly organized luggage carousel pick up- with 4 flights on the same carousel Movie terrible and not turned on until halfway through flight Ground crew in toronto useless
avaliação de
-
6,3
boarding
Contras: There was almost a 1 hour delay in boarding...there was no annoucement was so ever as to delay time frame expexted to board etc.Explanation was given when on the plane.
avaliação de
-
2,0
Worst flight
Prós: The check in process was wildly understaffed, which caused our flight to take off over an hour late. The staff allowed a severely intoxicated man on the plane, and wasted our time reseating him to the front, and allowing another man to get off the plane. The staff also did not quiet down outrageously loud passengers, and spent about half an hour confusing them about where their carry in luggage had to go.
avaliação de
-
6,0
Worst customer service from incoming crew
Prós: The crew welcoming passengers misdirected me and my mom a number of times. It took a completely different staff member to intervene just to let the crew of 6-7 allow me to use a POS terminal to print off my tickets. Following this, I was sent to various gates where the gate-keepers restricted me from access.
Contras: I normally take other airlines. The other airlines offer my mom who is a fragile senior citizens the opportunity to be in a wheelchair and given some kind of help. I am appalled by the staff that AM who had boundless determination to treat us as though we were not paying customers as they barricaded the POS terminals. It is appalling that because of these 6-7 people who were there bright and early (just as we were), that the airport later descended into chaos. My point is that their outrageous carelessness (on December 20th) brought greater problems to the flights that could have been avoided. Beyond myself or my mom who should be prioritized given her condition, were treated like cattle and perhaps were deliberately sent to walk around the airport aimlessly. This is a bad reflection on Sunwing.
avaliação de
-
2,0
Tragic performance!
Prós: Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags
avaliação de
Status do voo
Mapa de rotas da Sunwing Airlines
Rotas de voos populares
Voo
Origem
Destino
dom
seg
ter
qua
qui
sex
sáb
D
S
T
Q
Q
S
S
603
Cayo Coco
CCC
Toronto
YYZ
282
Cancún
CUN
Vancouver
YVR
747
Nassau
NAS
Toronto
YYZ
267
Varadero
VRA
Ottawa
YOW
689
Varadero
VRA
Montreal
YUL
266
Ottawa
YOW
Varadero
VRA
595
Calgary
YYC
Cancún
CUN
602
Toronto
YYZ
Cayo Coco
CCC
746
Toronto
YYZ
Nassau
NAS
300
Toronto
YYZ
Santa Clara
SNU
620
Toronto
YYZ
Varadero
VRA
331
Santa Clara
SNU
Vancouver
YVR
627
Varadero
VRA
Toronto
YYZ
330
Vancouver
YVR
Santa Clara
SNU
688
Montreal
YUL
Varadero
VRA
596
Cancún
CUN
Calgary
YYC
281
Vancouver
YVR
Cancún
CUN
390
Winnipeg
YWG
Varadero
VRA
488
Cancún
CUN
Edmonton
YEG
487
Edmonton
YEG
Cancún
CUN
391
Varadero
VRA
Winnipeg
YWG
657
Camaguey
CMW
Manzanillo
MZO
643
Holguin
HOG
Toronto
YYZ
657
Manzanillo
MZO
Toronto
YYZ
656
Toronto
YYZ
Camaguey
CMW
642
Toronto
YYZ
Holguin
HOG
605
Cayo Coco
CCC
Montreal
YUL
81
Daytona Beach
DAB
Toronto
YYZ
21
Fort Lauderdale
FLL
Toronto
YYZ
81
Orlando
MCO
Daytona Beach
DAB
309
Santa Clara
SNU
Montreal
YUL
301
Santa Clara
SNU
Toronto
YYZ
604
Montreal
YUL
Cayo Coco
CCC
308
Montreal
YUL
Santa Clara
SNU
20
Toronto
YYZ
Fort Lauderdale
FLL
80
Toronto
YYZ
Orlando
MCO
Principais aeroportos em que a Sunwing Airlines opera
- Aeroporto de Toronto Pearson Intl (YYZ)
- Aeroporto de Montreal Pierre Elliott Trudeau Intl (YUL)
- Aeroporto de Varadero Juan Gualberto Gomez (VRA)
- Aeroporto de Cayo Coco (CCC)
- Aeroporto de Santa Clara (SNU)
- Aeroporto de Vancouver Intl (YVR)
- Aeroporto de Cancún (CUN)
- Aeroporto de Holguin Frank Pais (HOG)
- Aeroporto de Orlando (MCO)
- Aeroporto de Calgary (YYC)
- Aeroporto de Miami (MIA)
- Aeroporto de Camaguey Ign Agramonte Intl (CMW)
- Aeroporto de Quebec (YQB)
- Aeroporto de Nassau Intl (NAS)
- Aeroporto de Edmonton (YEG)
Informações de contato da Sunwing Airlines
- WG Código IATA
- +1 877 786 9464 Ligue
- sunwing.ca Visite
Dados sobre o status do voo, cancelamentos e atrasos fornecidos por Flightstats.com. Os dados da Flightstats podem conter erros. Confirme sempre a informação indicada aqui com a companhia aérea.