Great travel experience On time Excellent crew Good food Good movies selection Smooth flight
I'm flew Swiss for the first time and like it
Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Contras: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Prós: "sidefini landig, merci."
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"
Prós: "Crew was great. Peppy and kind."
Contras: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Contras: "My luggage is lost"
Contras: "Need more leg room. Cramped for 8 hours is not a good thing"
Prós: "Crew was excellent. Seats were uncomfortable"
Prós: "Everything was just dandy!"
Prós: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Contras: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Contras: "Vôo atrasado 2h. As minhas 2 primeiras experiências com a saída foram péssimas. Houve sempre atrasos. Perdi a conexão por causa do atraso. Não houve o cuidado de deixar sair os passageiros com conexão primeiro. Nem havia staff do aeroporto para ajudar os passageiros a chegar ao outro terminal. Fiquei num hotel 2*. Pelo que ouvia da swiss nunca pensei que fosse ter uma experiência tão desagradável"
Prós: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Contras: "All good!"
Contras: "Vôo muito atrasado sem conseguirem assegurar a conexão. Não houve nenhum staff a acompanhar nos, nao nos deixaram sair em 1o do avião. Não houve esforço da parte da swiss em garantir que conseguiamos embarcar. Primeira vez com a swiss nem tão cedo volto a voar com esta companhia"
Contras: "Voo com atraso de 40 minutos. Não deixaram os passageiros com conceção sair primeiro. Não havia ninguém para nos acompanhar. Ninguem sabia dar informações viemos para o hotel sem bagagem porque ninguém sabia quando chegava."
Contras: "Não pude fazer o vôo por falha grave da swiss que atrasou e não teve o cuidado de fazer com que os passageiros chegassem à sua conceção atempadamente. Senti-me muito desamparada."
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"
Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"
Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"
Prós: "Again boarding was smooth"
Contras: "The seats were terrible"
Prós: "Eu gostei de tudo muito agradáveis pontuais muito bom"
Contras: "Eu não gostei da comida porque não hove"
Prós: "Nothing stood out"
Contras: "Nothing Stood out"
Prós: "Always on time and professional crew!"
Prós: "I loved the upgrade to business class. It was private, spacious, and very hospitable."
Prós: "The gate agents, crew, and food."
Contras: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Contras: "Nasty passport control person at gate check in"
Prós: "Good flight with Swiss friendliness. They even passed out food (sandwich) during this very short flight."
Contras: "Nothing, really!"
Contras: "There was not hot tea/coffee offered with a sandwich."
Prós: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Contras: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"
Prós: "upgrade to business class"
Contras: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."
Prós: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Contras: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Contras: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Prós: "The plane was very clean the seats were neat and everyone was very friendly."
Prós: "Crew was professional and attentive. 55 minute flight so food was ice cream, beverages, and a piece of Swiss chocolate. Plane's entertainment system in my section did not work. I had to check my carry-on!"
Contras: "All of the above with the exception of crew & food comment."
Contras: "Old planes. Food was okay. Business zeats not too comfortable."
Prós: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Prós: "Families with small children can board with first class passengers. The staff member who checked us in greeted my son by his name at the plane door!"
Contras: "Some flight attendants were not attentive to service."
Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"
Prós: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."
Prós: "Staff was very courteous; they fed us well"
Prós: "I had no idea i would be charged for just one check in bag!"
Contras: "I had no idea i would be charged for checked in bag! Scam!"
Prós: "Nothing because the airplane seats were terribly uncomfortable!"
Prós: "Food, staff, service"
Contras: "No leg room"
Prós: "Croissants and chocolate on an early morning flight"
Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
Voo com atraso, Equipe atenciosa. Entretenimento não se aplica. Tivemos problema com a liberação da bagagem, ficamos mais de uma hora na esteira à espera da bagagem sem nenhuma informação. O problema foi com a bagagem de todos os passageiros. Depois de uma hora e trinta quando formou-se uma enorme fila para reclamar as malas a bagagem foi lebrada. Até então nenhuma informação. Muitos passageiros habitantes de Munique foram embora e suas bagagens estavam na esteira.
Atendimento impecável da Lufthansa
Atendimento impecável da Lufthansa.
Prós: "The crew was amazing."
Contras: "There seemed to be no leg room. The seat was very uncomfortable."
Contras: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Prós: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Contras: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Prós: "Nada. Assento não reclinava"
Prós: "The crew on-board was nicer this time"
Contras: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"
Prós: "Everything was great"
Contras: "I’d honestly pay more for childless flights"
Prós: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."
Contras: "Improving customer service during delay but overall good"
Prós: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Contras: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Prós: "Service and the crewe was very kind"
Contras: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"
Prós: "Do pequeno almoço"
Contras: "Os acentos"
Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."
Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"
Contras: "Food could be improved."
Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."
Prós: "A comida e a disponbilidade da tripulação."
Contras: "O atraso de uma hora!"
Prós: "A disponibilidade da tripulação"
Contras: "Do atraso que já não permitiu, que durante a escala visitasse a cidade de Munique."
Prós: "The crew was very thoughtful. Again, a smooth descent into Dublin.-"
Prós: "The food and the smooth descend into Munich."
Contras: "The delay on embarking into the plane. Stayed on the bus, in from of the plane for about 15 minutes and I thought I was in an sauna. and on the departure was delay for about 15 minutes . The crew was OK but nothing out of the ordinary."
Prós: "Quick, efficient, relaxing."
Contras: "Temperatura da cabine muito fria durante todo o voo"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"
Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."
Prós: "Good crew, very polite. Good ambient temperature on the plane. Food was good."
Contras: "Paid WiFi didn’t work for half the flight. They should post a map with when it works (above which countries) as apparently it’s a licensing issue."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."
Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"
Contras: "Comida e espaço da aeronave"
Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."
Prós: "Staff was great."
Contras: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Prós: "Crew were professional and friendly"
Contras: "Small seats"
Contras: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Contras: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Contras: "Flight was 2 hours late in departing from Frankfurt."
Prós: "The seats are comfortable and the plane was clean and well-presented."
Contras: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Contras: "Sem entretenimento a bordo"
Contras: "Demora na retirada de bagagens"
Prós: "Professional, efficient, full, nice sandwich and coffee."
Contras: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Evitar escala em amsterdam
Aeroporto de amstedam colapsou Evitar
O atendimento foi ótimo, seja no embarque seja no avião, todos muito atenciosos...
Overbooked flight of airBaltic, tow hours of delay
Voo atrasou uma hora para aguardar passageiros em conexão.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Tenho necessidades especiais de alimentação (doença celíaca) e fiquei com pouca opção para o lanche a bordo no trajeto Amsterdão/Lisboa.
Fui muito bem assistida, principalmente pq antes de voar eu despenquei da escada rolante e recebi uma assistência incrível. Mas a comida e a variedade de filmes muito ruins.
Prós: "Absence of food"
Contras: "In flight service"
Contras: "Very nice crew and great food"
Prós: "The plane size & comfort was excellent. The staff were very friendly"
Prós: "Terrific hot breakfast in bus. class"
Contras: "Window did not darken like the others."
Prós: "The crews were pretty great!"
Contras: "The regulating of the temperature."
Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."
Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."
Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."
Contras: "Tudo tem que ser melhorado"
Prós: "very nice crew"
Contras: "my bagfage was lost"
Contras: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."
Prós: "The crew was amazing, flight on schedule and good entertainment."
Contras: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Prós: "Refeições de alto nível"
Prós: "Very friendly crew and on time with no problems."
Contras: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Prós: "Pleasant flight"
Contras: "We were delayed & missed our connection"
Contras: "Acomodação na área econômica, espaço entre as poltronas."
Prós: "Filmes à disposição"
Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."
Prós: "The crew"
Contras: "Seat comfort"
Prós: "Crew was great and professional."
Contras: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Prós: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contras: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Contras: "Long haul flight made pleasant by KLM"
Prós: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"
Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"
Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"
Prós: "They considered my reguest of vegiterian food."
Contras: "I have no complaints."
Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"
Contras: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Prós: "MCR airport Mert & Greet parking was smooth and efficient."
Contras: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Prós: "Arrieved on time!"
Contras: "Dem entretenimento"
Contras: "Ter que caminhar muito no chegada ao Galeão"
Prós: "The boarding was easy and you didn't have to wait inline for that long"
Contras: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Contras: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"
Contras: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Prós: "Arrived Early!"
Contras: "Left Late :-)"
Messy checkout, have water available during the flight
Communication could have been better during the delay. Formatting the plane was poor.
No water available during the flight!!!
Um absurdo limitarem a quantidade de água que vc pode beber. Fiquei passando sede.
Quando chegaram em nós para servir q comida, já não havia mais nenhuma opção, apenas macarrão. Eu não como massa, então acabei ficando sem o jantar. Muito ruim!
Boarding and crew were excellent Space too small Tv didn’t work at all Food not ok
Vôo tranquilo e dentro do tempo
Atualmente existe a possibilidade de preparar a documentação para a viagem com antecedência, de modo a ganhar tempo nos processos de check in e embarque. A Latam até que tem uma tentativa de automatizar previamente esse processo, mas não funciona bem. Aceita apenas arquivos em PDF, mas o formulario Anvisa não tem versão PDF (apenas e-mail).
Great plane, great crew, very poor food
Pediram pra despachar uma bagagem de mão e, chegando na cabine, as prateleiras de bagagens estavam vazias. Inaceitável.
O Voo atrasou mais de 2 horas e perdi a conexão.
Cheguei com 1 hora de antecedência no aeroporto e me impediram de embarcar, alegando que as novas regras da ANAC pedem antecedência de duas horas.
Vôo atrasou mais de 6 horas e a empresa com total descaso para com os clientes
O voo de BH x RJ foi bem organizado sem intercorrências absolutamente pontual!!
Comida ta proibida , faltou entretenimento, mas eu tinha , entao ok
Voo atrasado, tripulação omissa
Comprei assento conforto com a promessa de haver vaga exclusiva para colocação da mala de mão porém não havia e tive que colocar 6 fileiras atrás do meu assento.
Não vejo sentido em etiquetar uma bagagem em um Totem se a mesma será pesada no checkin.
Voltar a ter serviço de bordo, mais espaço entre as poltronas
Os assentos do avião são desconfortáveis.
Prós: "O cumprimento dos horários."
Contras: "Melhor distribuição de assentos durante a pandemia."
Prós: "No Crew."
Contras: "The flight was cancelled, never went."
Prós: "Bom atendimento, pontualidade e preço justo"
Contras: "Distanciamento social entre os assentos"
Contras: "Alimentação Nem água serviram"
Contras: "Boarding was very confusing. The waiting area was filled with people milling around, trying to find their line."
Prós: "A Tripulação atenciosa"
Prós: "Rapidez no embarque e organização"
Contras: "Entretenimento no voo. Não tinha."
Contras: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Prós: "Crew was good"
Contras: "Seat not comfortable"
Prós: "Crew cordiality"
Contras: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Prós: "Crew members were friendly and helpful"
Contras: "Boarding, comfort of seats"
Contras: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Contras: "More diverse snacks/drinks."
Contras: "suitcase came in torn, cut and did not want to compesate"
Contras: "Everithing else"
Prós: "O voo foi No horário previsto e o embarque foi rápido"
Contras: "O serviço de bordo"
Contras: "Aeronave sem entretenimento, poltrona desconfortável, lanche sofrível: será que dá prá melhorar, LATAM?!"
Contras: "Embarque pelo finger."
Contras: "Espaço das poltronas horrível. Comprei espaço maior e continuou apertado"
Contras: "I would like to travel with this airline because is an excellent"
Prós: "Assento confortável."
Contras: "Já expressei. Abrs"
Prós: "Viagem tranquila. Chegou antes do horário previsto ainda que tenha saído atrasado."
Contras: "Embarque confuso e demorado ."
Adorei a companhia é super recomendo
Se puder dispor de alguma grana, pague pelas poltronas em duplas, se estiver acompanhado é o melhor, para evitar o estresse de levantar para um banheiro no meio da madrugada
Prós: "Yeah Everything well organized"
Contras: "I believe so"
Prós: "There is a nothing to mention that was memorable or comfortable."
Contras: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Contras: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Prós: "Despite being a short flight, they gave food"
Contras: "Nothing. All ok"
Prós: "More space in business class (777-300) than many other airlines."
Contras: "Entertainment very limited. No adjustable air vents in this aircraft"
Prós: "Spacious business class seats, excellent meals"
Contras: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Prós: "Tripulação excelente."
Contras: "Entertainment worked sporadically"
Prós: "The schedule and timing"
Contras: "The airport, some of the crew, the aircraft seats, the entertainment system"
Prós: "Great food and friendly crew."
Contras: "Seatback system was old and not very functional."
Contras: "There was no entertainment available."
Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."
Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"
Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."
Prós: "Food and entertainment was awesome"
Contras: "It's awfull to sleep. Very unconfortable."
Prós: "The Air France service was ok. Got me to my destination on time and alive."
Contras: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Prós: "Not much expected as it was a budget trip."
Contras: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Prós: "Timely and smooth teansit."
Contras: "Food has a way to go to be appetising."
Prós: "Friendly crew, good meal and entertainment"
Contras: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Prós: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Contras: "Slight issue with headphone connection, was not the only passenger."
Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."
Prós: "The free glass of red wine when the plane finally took off."
Contras: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Contras: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Prós: "Absolutely everything perfect."
Contras: "Through my own fault I ordered a different seat instead of window seat. :)"
Prós: "Boarding was on time"
Contras: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Contras: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."
Contras: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Prós: "I didn’t actually liked the entertainment"
Contras: "I just didn’t enjoy the entrainment."
Prós: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Contras: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Prós: "Everything was very prefect and would love to fly again."
Prós: "Hospitality of the flight attendants"
Contras: "Toilets could hv been cleaned more often"
Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."
Contras: "Some toilet facilities out of order and some slow service"
Prós: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Contras: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Prós: "Boarding and punctuality."
Contras: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Contras: "The air France flight was overbooked and we had been in standby until the last minute"
Contras: "only there were del;ay at JFK"
Prós: "Crew was great."
Contras: "Food could be a bit better. White bread is unhealthy."
Prós: "Atendimento muito bom, todos simpáticos, voo tranquilo"