very clean very quiet Stayed in annex across street In four days never saw one hotel staff room was very very small
The good location just withen walking distance from paddington station and the free internet Just like every other hotel in london the room size and the bathroom size is unbeleivably small even that I stayed in a suit ( as they told me it was ) but the suit size was just too small that it makes you either cry or laugh !! it was a tiny room that shoudnt be called a suit !!
location is good building is old and smells ,room was ok .
Location is perfect !
Rooms are quite small but you do benefit from the availability of a microwave and fridge so great if you dont fancy going out to eat all alone
Location is the only acceptable aspect of this hotel Understaffed. Poor room design.
location near paddington station, easy access to transportation, and walking distance from oxford street. very little fresh air in the room.the room was so small that you do not want to spend any time apart from sleeping in the room.
The proximity to Hide Park and Lancaster gate station was a plus, the neighborhood was also quite ok. The room was extremely tight (this was supposed to be a suite). It was so small that I had to take turns with my wife to move around the room.
have a good location and staff more helpful
Great value for money, just a short walk from Paddington Station Basement room was a little noisy in the morning.
-Modern rooms (glass shower, international power outlets, USB port, HDMI port, control panel with buttons to request maid service or set the room to "Do Not Disturb") -Clean -Accommodated storing our luggage when we arrived before our room was ready -Daily maid service was great - completely refreshed the room -Short walk to Paddingtion station and bus stops -Cycle share station right in front of the hotel -Helpful staff -Mini Fridge and tea/coffee supplies in the room -Double room was was small - a little cramped for a multi-day stay with luggage -The hotel website makes it sound like breakfast is free but you have to pay for it at the front desk
Staff were nice and cooperative Rooms were very small for the price. Toilets did not have shower cubicles so the water was all on the floor fro the shower
The comfortable room and the quiet. The long elevator queues.
Location Friendly and helpful staff Breakfast included Quick service when my in room safe didn't open and I Had a train to catch Long breakfast line but handled efficiently.
Breakfast was excellent. Waiting for room availability during check-in without an approximate time when room would/could be ready.
I expect the level of quality when I come to a Hilton hotel. I am pleased that this hotel lived up to that standard. It's a great location especially if you are coming from or going to Heathrow airport. I booked my stay not directly through Hilton and as a result, I did not get Hilton honors points. If you allow a non-Hilton company to offer your product you should also offer everything that goes with it.
Location is easy access to Paddington. The service was horrible at the front desk upon check in. Our reservation was cancelled without notice and the hotel refused to honor it (even though they admitted they had rooms). We found another reasonable hotel where the service was exceptional. Avoid this place!
Service, room, gym all fine but for the price you are paying for location.
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Convenient to Heathrow while still being in London but super expensive. Tea for two at the hotel was 32 pounds ($50) and they gave us one pot of tea, one scone, 3 tea sandwiches, and four tiny pastries. When we asked for more tea they just put more hot water in our tea pot. We finally complained when we saw that a couple next to us got two scones, but we had to go thru the manager and our meal was over by then and we were full from drinking hot water. We knew we would pay a premium by having tea at the hotel but we were tired from our travels and were disappointed that the staff was so inattentive.
It was a business trip, and I know London well so not very relevent to me, though I like the proximity to the Park of this hotel and also to Paddington Station. Nothing
Efficient service and courteous staff As standard rooms do not have bidet, I requested for Executive room, the charge is 70.00 Pound additional with no added value except a slightly larger room which is not justified. They should include breakfast at least.
Pleasant, friendly staff -reception. First impressions on entering revolving doors was good The noise from the doors slamming shut at 4am - slow closing facility on each room would stop this.
Good location. For breakfast, go across the road from the main entrance, to a small cafe on your left (opposite Spice of India) - great breads, cheeses, croissants. Spice of India is a nice place for dinner, too, and if you walk a bit further on, you get to a great pub - Victoria - that has some of the best food, too.
We had a lovely night's sleep on a very comfortable bed. Compared to the bedroom, the bathroom was under par. The bath water took ages to drain! On the plus side, the hotel sent up an engineer within minutes to fix the sink plug which we pushed in too deep.
General atmosphere and impression of quality. Bathroom decor outdated.
Location was convenient and staff were really nice. Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.
Access to city External appreance, cost for use of their car park.
Very little. Noise levels; size of rooms; poor heating/water pressure.
Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable
Great central location but away from main shopping streets. Amazing views from upper floors. On -site parking. Expensive breakfast.
Nice clean comfortable rooms with close location to rail and tube station. We needn't have worried about being disturbed by the trains no noise at all in the room. Would definitely stay here again. The only small gripe we had was the room only had one spare pillow.
Good location, nice local restaurants, clean rooms, good web access in lobby, attractive hotel. A bit pricey, and television controls incredibly convoluted. Would prefer standalone iPod docking port.
Very efficient, clean, comfortable and excellent location
Overall very high standard of hotel, very friendly staff. A great base for a weekend in London.
The bar staff and daytime front desk staff were superb. The gentleman staffing the frontdesk in the evening stayed on the phone with peronal calls making it impossible to call down to request a wakeup call. I eventually just walked down to take care of this.
quality of the room cost of WiFi and access to the hotel (no shortcut nighttime)
Facility. Good internet access. Swimming pool is also clean and tidy.The area is very modern and seems made very recently, Rooms and services are Novotel standard and I like it. Location is a bit issue. Close to Paddington but not from main area (like backyard) and you need to walk 10mins. And some road is not so flat then you would have a little difficulty if you have heavy suitcase. Far to take a walk, too close to take a taxi from Paddington station.
very close to paddington train station, supermarket, starbucks and place to eat. they allow me to check in early. and the breakfast was good. and i had to do an early check out to catch a flight, so they gave me take out breakfast.
This hotel is close to Paddington station and the London heathrow express terminal. Has a wonderful pool, comfortable beds and nice service Automatically brought bottles still water at restaurants
The bed seemed to be two single beds joined together so there was a very uncomfortable ridge through the middle. Apart from that room was a good size and clean.
Arrived in uk, (Heathrow, terminal 5) following long-haul flight and took Paddington Express train. 7-Minute walk with heavy luggage to hotel from train - only about four steps to climb when exiting station. Nice quiet room with bath and shower, tv, hairdryer, complimentary toiletries, tea/coffee making facilities. Liked location very much; close to a mini- Sainsbury's, cafes, bars and restaurants and dry cleaners. Lovely oudoor, amphitheater style relaxing area. Easy access, via short train journey approx 25mins, to Wembley Stadium (best route is Ham./City line to Bakerloo then easy change to Chiltern railway to Wembley). Fabulous breakfast in our room, delivered hot and on time. Overly expensive internet access. Although there were two computers available for free Internet in the lobby, these were normally occupied by children playing games.
Very nice staff, clean and great location
The room although small was comfortable and clean. On arrival at the Hotel advised there was a problem with water and moved to a sister hotel in Earls Court. Stayed there one night and then had to move back to Hyde Park Towers as this hotel was then full. Seemed to spend most of weekend packing/unpacking bags and travelling in what were at least complimentary taxis. Far from satisfactory, believe Hotel was overbooked and water problem was just an excuse. Staff very embarrassed by situation and very inexperienced.
Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations. Room was small, but fine for a long weekend stay. Wifi was slow.
The reception area was nice. It said it was a 4 star hotel. It wasn't. The rooms were small with just a bed with stuff from Ikea bundled around it. There was a standing light that was left unplugged as there was no electrical sockets. The bathroom was tiny and just a shower.
The reception staff were very courteous, polite and extremely helpful. I had been upgraded from an Executive Single to a Double Room, however the Double was tiny - barely wide enough to accommodate the bed, which had to be climbed over to reach the wardrobe. Also, there was no hot water.
Bad rooms, too small and no hot water!
it was decidedly average it was decidedly average
Staff was friendly and accomodating requests such as change of room. Also the rooms are tastefully furnished and functional but very small. The size of the rooms is particularly small.
clean rooms Tiny rooms, no bar or restaurant facilities no air conditioning
great location, renovated, clean small room, elevator out of service
Close to subway and Paddington station. Easy walk to Hyde Park and the rest of the Bayswater area. I felt the room was exceedingly small, with a very small bathroom. Also the air conditioning was not functional requiring that the window had to be left open for any chance of ventilation. This then lets in all street noise.
We did not have hot water in the shower.will never recommend.
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
Toilet seat in room was very loose.
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
All good standard
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
Room was very small & insufficient wardrobe space
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
The hotel was very conveniently placed near the station and yet it was quiet. The staff were welcoming and efficient. The room was clean and attractive. There were no bath robes in the room and the tea and coffee etc were not topped up when used. As in most London hotels, the breakfast was expensive and was not value for money.
For us, traveling into Paddington Station from Heathrow, then out from Paddington to Cheltenham and then all back again a few days later, the location was fantastic. It was also just a short stroll through a nice neighbourhood (with some good restaurants) to Kensington Gardens - and beyond that, to a range of museums and sights. The staff were very friendly. The room was a good size - we expected worse in London and were surprised to see there was room for a small sofa, an armchair and a desk with chair, as well as a very comfortable bed - and the interior design was both modern and fun. Free wi-fi was a real plus. The lift (elevator) was just a bit... fragile. There was a bit of street noise from nearby pubs, but that finished at about 11pm.
Hotel was excellent. Modern rooms, small but well designed and comfortable. Staff were excellent, friendly and helpful. Food in restaurant cafe was first class. Rooms well stocked with necessities and towels etc replaced frequently. Great location, shop to one side, small cheaper cafe to the other. 1 minute walk from Paddington tube station where there is an express tube to Heathrow!
The convenience central location to transport systems. Restaurant was excellent and staff helpful. Was a bit on the expensive side for the size of the hotel room.
Staff, room , facilities None
Fabulous quality decor and room provided everything I needed. All but one of the staff I met were great. Checking in was a horrible experience. The woman on reception was not only unhelpful but actually rude and unpleasant and I felt shaken by her attitude, hence my choice of "poor" for the check-in process. However, aside from this, staff were great, which is why I've gone for an overall "excellent" for performance of staff. I dealt with a lovely man who helped me with my luggage and a male receptionist who was very nice and helpful. Also, the wooden floors in my room were very very slippery, and not just in bare feet and socks but also while in shoes! And finally, I struggled to read the code for the wifi and was told that many guests have a problem with that.
Stylish hotel, loved the comfy bed and great shower.Would recommend this hotel and will definitely be back on my next trip to London.
The staff, including the manager Antonio, was welcoming, helpful and enthusiastic. I've stayed here before and have found this to be generally true. The waitress in the restaurant was similarly helpful and cheery. Very nice shower setup. The location is very convenient -- I take the Heathrow Express to Paddington and walk half a block to the hotel. Shower gets warm enough but not really hot.
Staff were excellent. Service very good. Location great. Very close to Paddington Station. The 3 Oçlock in the morning fire alarm! But sometimes these things happen!
I was given a small room which was barely bigger than the bed. The shortest path from the work desk to the bathroom was through the bed. The closet/storage space was miniscule. However, the room was spotlessly clean and was well-appointed: large number of outlets on the desk, free water bottles, free wi-fi, led reading lamps, and in-room safe, to mention a few. The bathroom was ultra-modern, and the mid-size shower had rain showerhead which I enjoyed. Staff was exceptionally courteous and helped out a lot. They booked a taxi for me and upon my request advanced the pickup time quickly. They also printed my boarding pass when I emailed it to them. They promptly took my luggage to my room and loaded taxi. Excellent location. Small room.
A very smart hotel. Friendly and helpful staff. Excellent food. A lot of noise from the road outside spoilt the first night and the hotel should look at improving the soundproofing of those windows at the front of the hotel.
Good location, friendly staff, large bathroom. Nothing major. Lock broken on toilet. Given twin beds pushed together even though I asked for a double broom.
Very convenient location, close to station. Great eating places near by, staff friendly and willing to help, great breakfast
I only stayed one night, so can't say much. It certainly was adequate4.
The hotel is well located. In a 5 minutes walk you can access the closest underground station. You could also walk easily to Oxford street (+/- 15 minutes walk) Our room on the 5th floor was furnished very poorly (no cupboard) and the bathroom is by far too small.
the kind stuff and the good location - close to bus/tube restaurants etc No
The breakfast was very ok. I booked an executive double room. They gave me room 512. Noise from neighboring rooms came in. Small oldfashioned TV, very oldfashioned furniture and a singleglass window of which the wood was rottened. No wardrobe, but only hangers available.... this was really disappointing. Small bathroom with no table to put your stuff on.... disappointing again, as I stayed there for 4 nights. The staff was very friendly and helpfull.
the best thinng is the location of the hotel. quick access to Underground and to bus stations. even on a strike day we could take the express train to airport as the station is 5 min walking from the hotel. the basic brekfast was poor. Hotel was in an old building with old windows and doors. this means that it was noisy and cold air was comming in from the closed window. bathroom was very small.
the friendly atmostphere
a basic small room. clean. warm the heating was very good. basic continental breakfast maily toast cereal bread with a bit of tasty cheese. hairdryer in the room and iron available at reception. lift small and slow. if I was staying in london again I would stay at norfolk it was ok for the price. there was nothing so bad that I would complain about but the Hilton it wasn't. nothing It was quite good/adaquate
friendly staff - they were all nice, efficient, and professional. Rooms were very clean and comfortable.
Staff were the best feature of the hotel. The room was small, but comfortable but the sitting area needed upgrading. Linens, towels and toiletries were all excellent.
Lovely time all around. Would highly recommend.
The front desk staff went out of their way to be sure our stay was enjoyable. They are excellent. My wife did not like the fact that there was no outlet in the bathroom to plug in a hair dryer.
The staff we professions and friendly and the cleanness of the are great The location we found difficulties to get the transport and most of the time the taxis couldn't recognize the hotel name
The friendliness, efficiency and professionalism of all the staff. The comfort and location of the hotel. nothing
The staff was incredibly nice, the room was amazingly quiet, and was also the biggest room I've ever seen in London.
Pleasant staff, comfortable well fiited room, fairly quite, close to the tube Not having any tea of coffee making facilties in the room, room slightly on the small side
Friendly staff, excellent facilities, excellent location. We liked everything about the hotel No
Location was great. Value for money pretty good. Cleanliness was only ok. The 'little things' were not up to the standard I would hope for from a 4 star hotel.
Good location on quiet square. Close to attractions, but away from the trafic noise at night. Room very comfortable for 3 people. No!
Peace and quiet, and the neatness of the hotel I booked for a double room and was given a twin room which was most uncomfortable. It took a lot of trouble and noise making from me to get the hotel staff to merge the beds together to make it look like a double room as they claimed that they did not have a double room for me that I booked for. dissappointing. I was most uncomfortable.
Full breakfast, staff, location Size of the room
no comment, ok. you can hear almost everything from the bathroom of nex room.
Location is the best among all. At a quiet square and only less than 5 minutes casual walk from the Paddington Underground & Train Station. My room is a Club room (Still small but expected) which was clean and comfort. The rate include buffet breakfast which is good too and the breakfast is acceptable with many choices & good service at the restaurant. Reception Staff were not helpful and laugh at guests whom could not find the exit when they came down to the lobby by using the stairs. And the most important is they charge Wi-Fi for GBP 12.50 a day which is very expensive. It is not a 5-Star Hotel!!!! They should also fix their windows as freeze winds leak in the room during the night.
Location, close to Padidngton station, Talbot square was quiet and nice street, but still close to everything. Although room was quite small, everything was clean ans suited well for city break traveller.
Comfortable hotel, ample room in bedroom and bathroom. Excellent location regarding easy access to Paddington Rail Station and the London Underground. Plenty of bars and restaurants in the area. No bad points regarding our accommodation at the hotel, except that on departure we requested a black taxi cab to take us to Victoria Rail Station, details below.
The staff were wonderful There was no natural ventilation or air conditioning in our room which made the nights rather difficult to deal with
It was a very comfortable hotel in a great location, minutes from Paddington station and Hyde Park. Reasonably priced for London.Staff very pleasant and helpful. On check out we were told it was cheaper to book directly with the hotel which was incorrect as I always check that prior to booking.
check in/out was swift
The room was very quiet, looking out across the rooftops at the back of the hotel and the bed was extremely comfortable. There was no heating at all in the bathroom and as the outside temperature dropped to minus 2 deg C, we had very chilly showers!
Convienent. The room was very comfortable and had all the right services
Location. Small rooms, no breakfast.
our room right next door to bar everytime the door was opened into it , it creaked slowley shut then banged and the staff talked very loudly outside our door about going to bed this was at 3.40am not a great room location, if another room we would be happy with it overall
The Breakfast was lovely, beds comfortable & the tv had a great selection of channels. There was no proper food for room service or a mini bar in the room. There was also no toliet roll in the room the second day.
It's proximity to Paddington Underground and free internet use Room much too small, frayed carpet at entrance to room...VERY Small shower expect to be transfered on check in. It seems to be a regular happening between the various hotels in this proximity owned by this company
Location - very close to metrostation and easy access to Heathrow airport Very small room, very small lift
room is crazy small. Could not even take the chair under the table out to seat as it was too close to the bedroom. Could not open the luggage if not on the bed. One of the 2 main lights was not working.
the hotel was close to the underground so made travel so easy. it was hot with no air conditioning.
Noise. They were hoovering up at 845 on a Sunday morning which woke us up. Also there was no real help or attention to us as guests when the air conditioning wasnt working. All we got was that we could open the window "if we tried hard enough" as we couldnt open it earlier. Also we were concerned about the security of opening a grouond floor window at night.
Very handy for tube but too small room, you could only open bathroom door half way before it hit the bed. Also we get hot water from both taps!
Beds are good, location is ok. Hotel is quiet. Got an upgrade. Staff was not polite/not interested in guests. Kind of ignored us the whole time we spent there.Room is very small, even for a Club Room
Location to Paddington and Edgware Road Tube Stations. Good breakfast Single room provided was very compact but very well appointed
The service and cleanliness were all fantastic - gracious and helpful. Location is also excellent - quiet but close to underground, Hyde Park and lots of restaurants. Smallest room I've ever stayed in and I definitely didn't expect that from the photos. In the end the room had everything I needed but was really small.
The fixtures in the hotel were all new and of excellent quality The room was tiny. No bath, the bed was against the wall and there was no space to sit other then the bed.
Loved the location, attentiveness of staff, cleanliness of room and lobby, etc. Rooms small but comfortable TV Signal was not good, practically couldn't watch tv.
Staff were very helpful, I forgot something in the room and they found it and kept it for me to retrieve Room unbelievably small. Should not be allowed by law! (Probably isn't!).It was 2.5 mt x 2! The bathroom was 2 mt by 70 cm! The bed was just stuck against the window. I had to put the coffee and tea tray on top of the closet, or there wouldn't even be any room to put my briefcase in. Absolutely unacceptable. To reach the room, you had to go through so many narrow corridors and level changes (3 steps here, 2 steps there, etc.) that to do it with two bags was a complete nightmare. I don't even want to imagine what it would be like if you were in any way challenged in your movements.
Guestroom too small, exist from the guestroom in case of emergency extremely risky
Nice clean modern rooms & good location Nothing
I liked the comfort factor the hotel provided. Checking in was a slight problem as staff didnt listen to me properly.
Staff were polite and tried to be helpful The smallest room I have ever had anywhere -- even in Japan. Many guests were complaining about the size of the rooms. the safe did not work and was not replaced. The breakfast was mediocre at best.
Location is good, so is facilities, esp. pc and shower
Good breakfast, functional, close to Boris bike station and Grosvener Vick, short enough walk to west end My room was very close to the street outside which didn't feel entirely secure. It was also small and I would have prefered a room with a bath rather than a shower, although the shower was good. I think the price was competetive.
It was available last minute and was cheap (definitely got what I paid for), the exterior is gorgeous (looks much nicer outside), the location can't be beat - 5 minute walk to Paddington tube station. Staff very friendly Broken/rusted side table lamps, stained/ripped sheets and towels, moldy grout in shower, walls paper thin (very loud), food choices were few and unappetizing.
Nothing. My reservation was not done and the staff did not have a clue about anything. Rooms too small and cramped.
Clean Noisy air conditioning unit (even when turned off), light from hallway was shining through door, ventilator noise from outside windows, green light from smoke detector.
We very much enjoyed our stay. Very close to Paddington station which made the trip from Heathrow very easy on the Heathrow express. They provide a "handy phone" a mobile phone for use during your stay. This was fantastic as we could call back to the USA for free! Additionally, it provided a local phone with internet access while we were away from Wi-Fi which made navigating the city very easy. Pre-programed on the phone were maps of the tube system and sights of the city. Breakfast was supposed to be included but the hotel said it was not. We are being reimbursed by the booking company.
It waa our third time staying at the Shaftesbury and we like it. great value, good location and great staff i wish they had a gym, but I don't think many hotels in London have gyms
Reception staff were very accomodating in letting us use their computer and printer to print off boarding passes. The locks on the windows were very poor and did not work. Even though we were on the top floor i was still concerned about the security of the room.
excellent location, friendly staff
clean pleasant hotel,staff polite and helpful.breakfast good value in pleasant surroundings.close to tube station
I cannot accurately give input as they moved us to a different hotel and tried to charge us for breakfast even though it was supposed to be included. Felt scammed. They moved us across the street to a different hotel. We didn't even stay at the hotel I'd booked. Felt like a scam.
Very close to paddington station. Staff was friendly and helpful overall. Breakfast was fine. Room was clean although tiny by US standards. No washcloth given even upon request. Bathroom miniscule with broken towel rack. Overcharged for taxi due to hotel arrangement with company, but the drive and driver were nice.
convenient location to Paddington Station Room in general and shower specifically were very small, even by European standards
I loved the location of this hotel. For it's location the price can't be beat! Difficult to navigate the labyrinth of hallways and stairwells. I felt like I was in a video game the first few times I needed to find my room or way out.
Excellent Hotela nd fabulous location right beside Paddington with great access to the tube. Rooms were very clean and modern. Highly recommended.
Contemporary king size bed, near by public transport and good attractions. High price for room size and quality.
Location , breakfast and room were just what I needed for short stay
Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel. Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.
Very clean and modern
Comfort, cleanliness and helpful service
Friendly stuff, clean good location.
The location next to train and tube station, cleanliness of the room and polite staff. It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)
Great room - perfect location.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time. They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
The hotel was chosen for its location. Great to have the underground stop just outside the door and to have the Heathrow Express literally minutes away. Paddington is an interesting neighborhood as well, especially for ethnic food dining. It is somewhat reasonably priced, which is a good thing, but you don't get a lot except location for your money--important to keep in mind. Rooms extremely small. Yes they are booked as compact but still--more like large train compartments. Rooms and halls a bit threadbare in spots, showers not all that terrific to use. Could be called "cozy," but little storage space. Front desk personnel not all that outstanding or attentive to their duties (like properly executing wake up calls, etc.) Garfunkels breakfast pretty bad.