This hotel is close to Paddington station and the London heathrow express terminal. Has a wonderful pool, comfortable beds and nice service Automatically brought bottles still water at restaurants
Facility. Good internet access. Swimming pool is also clean and tidy.The area is very modern and seems made very recently, Rooms and services are Novotel standard and I like it. Location is a bit issue. Close to Paddington but not from main area (like backyard) and you need to walk 10mins. And some road is not so flat then you would have a little difficulty if you have heavy suitcase. Far to take a walk, too close to take a taxi from Paddington station.
-Modern rooms (glass shower, international power outlets, USB port, HDMI port, control panel with buttons to request maid service or set the room to "Do Not Disturb") -Clean -Accommodated storing our luggage when we arrived before our room was ready -Daily maid service was great - completely refreshed the room -Short walk to Paddingtion station and bus stops -Cycle share station right in front of the hotel -Helpful staff -Mini Fridge and tea/coffee supplies in the room -Double room was was small - a little cramped for a multi-day stay with luggage -The hotel website makes it sound like breakfast is free but you have to pay for it at the front desk
location is good building is old and smells ,room was ok .
Location Friendly and helpful staff Breakfast included Quick service when my in room safe didn't open and I Had a train to catch Long breakfast line but handled efficiently.
Convenient location and can enter from Paddington Station. Good for a quick 24 hour visit. Staff was very friendly. Rooms are dated and no blow dryer in the bathroom.
Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable
Location was convenient and staff were really nice. Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.
Staff was friendly and accommodating. Great location, near Hyde Park and Paddington and Lancaster Gate Tube stations. Room was small, but fine for a long weekend stay. Wifi was slow.
The reception staff were very courteous, polite and extremely helpful. I had been upgraded from an Executive Single to a Double Room, however the Double was tiny - barely wide enough to accommodate the bed, which had to be climbed over to reach the wardrobe. Also, there was no hot water.
The staff, including the manager Antonio, was welcoming, helpful and enthusiastic. I've stayed here before and have found this to be generally true. The waitress in the restaurant was similarly helpful and cheery. Very nice shower setup. The location is very convenient -- I take the Heathrow Express to Paddington and walk half a block to the hotel. Shower gets warm enough but not really hot.
The hotel was very conveniently placed near the station and yet it was quiet. The staff were welcoming and efficient. The room was clean and attractive. There were no bath robes in the room and the tea and coffee etc were not topped up when used. As in most London hotels, the breakfast was expensive and was not value for money.
Full breakfast, staff, location Size of the room
no comment, ok. you can hear almost everything from the bathroom of nex room.
Lovely time all around. Would highly recommend.
Staff were the best feature of the hotel. The room was small, but comfortable but the sitting area needed upgrading. Linens, towels and toiletries were all excellent.
Friendly stuff, clean good location.
Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time. They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.
The service and cleanliness were all fantastic - gracious and helpful. Location is also excellent - quiet but close to underground, Hyde Park and lots of restaurants. Smallest room I've ever stayed in and I definitely didn't expect that from the photos. In the end the room had everything I needed but was really small.
Staff were polite and tried to be helpful The smallest room I have ever had anywhere -- even in Japan. Many guests were complaining about the size of the rooms. the safe did not work and was not replaced. The breakfast was mediocre at best.
We very much enjoyed our stay. Very close to Paddington station which made the trip from Heathrow very easy on the Heathrow express. They provide a "handy phone" a mobile phone for use during your stay. This was fantastic as we could call back to the USA for free! Additionally, it provided a local phone with internet access while we were away from Wi-Fi which made navigating the city very easy. Pre-programed on the phone were maps of the tube system and sights of the city. Breakfast was supposed to be included but the hotel said it was not. We are being reimbursed by the booking company.
It was available last minute and was cheap (definitely got what I paid for), the exterior is gorgeous (looks much nicer outside), the location can't be beat - 5 minute walk to Paddington tube station. Staff very friendly Broken/rusted side table lamps, stained/ripped sheets and towels, moldy grout in shower, walls paper thin (very loud), food choices were few and unappetizing.