The food was delicious! Breakfast consisted of Indian food and your traditional English breakfast. I am a vegan so I was very happy with the Indian food choices. The wait staff at the Hampton Bar was top notch. We never had to wait for anything. All of the staff were friendly and helpful. There was a lot of construction happening across the street when we visited, but that is no fault of the hotel. Our room was not facing the street, so it was not a disruption.
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
Wonderful stay, lovely unique rooms, great location was very close to everything but in a slightly quieter residential location, very clean, friendly and helpful staff, couldn't have been happier Room didn't have a shower, only bathtub, but that was fine for me. If I was travelling with my tall husband we would need to make sure we got a room with a shower. Floor level doors could have been marked. It is very hard trying to find something negative about it!
Great location near Victoria Station. We got a room in an annex area across the street from the main building. It was very small and would likely deserve different ratings than the rooms in the main house. A bit of a bait and switch. Certainly did not look like the rooms advertised on their website.
Staff was amazing! So helpful! Location was just ok.
they were very nice. gave us a room upgrade and breakfast. vey good value and the room was in good condition. much better than all other hotels I have stayed in in London except the dorchester which is correspondingly expensive!
Location near Victoria Station. Nice and clean rooms. Modern and functional. Personell of the reception desk are nice and polite, but less effective and lack the entusiasm to follow up on problems.We bought the plaza plus package, but did not get a newspaper before asking twice. Never got comlementary chocolate in the room, only got on set of bath robe for a double room etc. Although staff promissed to correct these errors, it never happend. Finally we gave up and did not bother to ask again.
Very courteous and helpful staff - thank you Fabien. This high quality hotel is very well furnished with high quality fixtures and fittings. I would it to anyone.
The hotel is in a cracking area just 5 minutes from Victoria. The street is very quiet and the hotel was in a nice location. The hotel was very quiet (apart from the extract fan in the bathroom that sounded like a burst car engine at times)...Room was very comfortable, if a bit on the small side. Room was pretty small with no-where in the bathroom to put toiletries other than a little wire basket thing supplied. Also no real place to put your suitcase that then didn't interfere with any storage space for clothes. Also, surprisingly for a 5* hotel the staff never asked if we wanted any papers in the morning :(
Michelin Star restaurant was unbelievable! Staff and management were absolutely wonderful! We will be back soon!!!!
Comfortable, country house style of hotel - quite small. Helpful staff and pleasing decor. Delicious dinner. Rather disappointing breakfasts and porridge made with water!
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
The design Extremely rude staff
The Grosvenor is expensive and a nice splurge in London. It's located right in Victoria Station, so it is perfect if you're seeing shows, going to the Kew, or any tube connection. The Gatwick Express is direct from Victoria to Gatwick and back. The lobby is a throwback to the grand old days of luxury hotels. The high tea is expensive and wonderful -- a real treat. Even if you don't have the high tea, the pots of tea are delicious and the tearoom is very elegant. Staff service is hit or miss. Some were very friendly and helpful, others less so. We were quite jet lagged when we arrived. The attendant said something about having to notify them the day before in order to get a discount on breakfast, which made no sense to me and in our state of exhaustion just went right over our heads. The next morning when we went to breakfast, of course we didn't get the discount because we hadn'tt "notified" them. Why is this necessary? They were very helpful with directions, printing boarding passes for us, and other services.
Excellent location. Room was very dated and basic.
Staff went out of their way to provide prompt and courteous service. The location is right across the street form a major train station and access to Circle and District subway lines. Rooms were modern and clean. Breakfast was ... expansive... the classic British breakfast. The restaurant and bar were comfortable. The concierge gave us a great tip to a nice Indian restaurant within easy walking distance. Frosted glass door on the bathroom means that if you turn on the bathroom light in middle of the night you wake up your partner as well.
The location was convenient. The hotel room was quiet. The bed was awful, felt like sleeping on springs, very hard. The bathroom was a joke. I had to spend time reattaching the bath hardware as it came off when I tried to use it. There wasn't one part of the shower that was acceptable. The shower head wouldn't stand up, pieces were falling off so I had to use it as a hand shower. This hotel is in serious need of updating. Everything is worn out, stained and terribly cleaned. Surfaces were obviously not cleaned thoroughly often as you could see the dirt. Overall I was quite grossed out by the whole experience and would never stay at this particular Doubletree again.
Excellent location, superb room and staff were exceptionally polite and accomodating. In fact the staff really stood out among a lot of hotels I have been at. Breakfast was also great. The Guiness tap was out at the bar.
helpfulness and friendliness upon reception door of room needs caulking to reduce noise from hall