|Duração média do voo||11h 37m|
|Chegada a||Londres Heathrow|
|Partida de||São Paulo Guarulhos|
|Preço do voo||R$ 2781|
|Companhias aéreas||SWISS, KLM, American Airlines, Air France, LATAM Airlines, GOL Linhas Aéreas, United Airlines, TAP AIR PORTUGAL, Ethiopian Air|
Contras: Seats too close when leaning back
Prós: The food
Contras: If there was Headphones on flights
Contras: Children children children.....
Contras: There was a major delay - we never were told why and no one apologized. It was so stressful to make my connection.
Contras: Nothing. The best airline I've flown across the board.
Prós: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Prós: Service is awesome. Food is great.
Contras: People with short connection are affected by the 15 to 25 minutes delay.
Contras: I congratulate the KLM crew!
Prós: Seat comfortable
Contras: Flight was delayed and overhead bin space was very small
Contras: Staff rude and short
Contras: Hot crowded late horrible
Prós: The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence.
Contras: As always, the crew was friendly, professional and accommodating.
Prós: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Contras: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Contras: It was hot
Prós: The crew was amazing and extremely helpful!
Contras: The food could have been better
Prós: The whole crew is so kind
Contras: Delta made my whole first flying experience the best.
Prós: The crew was very helpful in all respects.
Contras: Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure.
Contras: Entertainment worked sporadically
Prós: The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early...
Contras: Better aircraft and personnel should smile and be more friendly
Contras: Tenho 70 anos e a aeromoça não me ajudou a colocar a mala no local adequado. Era uma viagem de 8 horas e eu precisava de coisas que estavam lá dentro. As janelas azuis prejudicam a visibilidade. Pedi café e eles se esqueceram. Uma das vezes que pedi água, não fui atendida.Levantei me e fui pegar.
Prós: We will actually travel tonight due to cancellations and route changes. Our seats were upgraded and we were put up in a nice hotel to rest before flight.
Contras: Better communication about route change and code sharing to fix it.
Contras: No food just a cookie
Prós: The seat was very comfortable and the service friendly.
Contras: The flight was four hours late! Inefficient boarding process, no information given about delay.
Contras: Foi tudo fabuloso
Contras: voo perfeito.
Contras: Sair no horário e oferecer algo para comer
Contras: Desembraque em ônibus
Contras: Não me deixaram embarcar 20 minutos antes do embarque. Me atrasei por causa da chuva, porém, cheguei a tempo. Na tela dizia "ultima chamada" e mesmo assim, o rapaz não deixou eu entrar no avião. Tive que pegar R$300,00 a mais para embarcar no próximo voo.
Contras: Access to WiFi
Prós: Smooth flight no delays
Contras: Seats uncomfortable and plane too cold. United plane seats are the worst!
Prós: Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated.
Contras: Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane.
Contras: flight was late close to 4 hrs
Contras: Horrible 4 hour delays and no ETA on take off time.
Contras: Wait time on buses from-to airplane to terminal was long.
Prós: Great flight
Contras: All great
Prós: Crew was outstanding
Contras: TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before.
Contras: They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late
Prós: The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room
Contras: The food could have been better. Honestly much better
Prós: The crew were ok but took ages to help you
Contras: faster service in the plane
Prós: Land crew attention was polite and nice
Contras: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking
Prós: flight was on time
Contras: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.
Contras: Not having to wait 3 days for my luggage
Contras: The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic.
Prós: Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich
Contras: Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard.
Prós: Crew was very nice and helpful.
Prós: Good entertainment options
Contras: two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned
Contras: There was a half hour delay which no one could explain. Made transfer in Zurich really difficult.
Contras: children entertainment
Prós: I liked that it was a straight flight from SFO -ZRH. On board entertainment was great.
Contras: Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !
Contras: Could've been on time
Prós: fresh baked bread!
Contras: fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered.
Prós: The comfort of the flight snd kindness of the crew.
Contras: My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected.
Prós: Arrived on time.
Contras: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.
Contras: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.
Prós: Air. France usual
Contras: No lights working on plane. Couldn't read or do work WiFi wasn't working either
Prós: Entertainment system failed repeatedly.
Contras: Entertainment system failed repeatedly.
Contras: I got a middle seat. Any other seat would’ve been better.
Prós: Quick check in online
Contras: Plane was 2 hours late taking off and we missed our connecting flight.
Contras: Venden asientos pero sus sistema de la aplicación es pésimo no me dejaba cargar el pago. Para el embarque de miami a lima no había buen orden
Contras: Poor food
Contras: After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water.
Prós: Slow service.
Contras: Better communication!
Prós: the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Contras: the headrest is hard. Apart from that- all was fine
Contras: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Prós: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.
Contras: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Prós: Great crew, comfortable seating with enough leg room.
Contras: Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated
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