Limpeza diária e filtros HEPA a bordo em voos para Vancouver
|outubro||Melhor época para evitar as multidões, com uma queda média de 4% no preço.|
|julho||Época mais popular para voar, com um aumento médio de 13% no preço.|
Preço médio ida e volta
|R$ 6.276||(preço médio das últimas 2 semanas)|
Boa oferta ida e volta
|R$ 3.556||ou menos|
Boa oferta só ida
|R$ 3.065||ou menos|
A passagem aérea mais barata para Vancouver saindodo Brasil nas últimas 72 horas custava R$ 2.133 (só ida) e R$ 4.085 (ida e volta) na rota de São Paulo para Vancouver. A rota mais popular é de São Paulo para Vancouver e a passagem mais barata encontrada nesta rota nas últimas 72 horas custava R$ 4.085 (ida e volta).
O aeroporto de Aeroporto de Vancouver fica a 11 quilômetros do centro de Vancouver. Veja no mapa.
Você pode optar pelo aluguel de carros em Vancouver por meio da plataforma online da KAYAK. Depois de escolher o modelo do carro que mais se adequa à sua viagem, pode fazer a retirada do veículo no próprio aeroporto e ir até a cidade dirigindo. Entre as agências que possuem guichês no local estão a National, Alamo, Hertz, Avis. As lojas estão localizadas no térreo da área de desembarque, próximo ao Parkade.
O aeroporto conta com sete guichês da ICE Currency Exchange, onde os passageiros podem não só trocar moedas de outros países por dólares canadenses como também contratar seguro de viagem e comprar cartões pré-pagos. São seis unidades no terceiro andar, de embarque, e uma no segundo andar, de partida.
Os viajantes que chegam no Aeroporto Internacional de Vancouver podem sair dele de ônibus, táxi ou metrô. Os pontos de ônibus se encontram na saída da área de desembarque, enquanto os táxis localizam-se no nível 2 do desembarque doméstico e internacional. Para ir de metrô, a empresa responsável é a Canada Line, cuja estação está situada entre os terminais Doméstico e Internacional. A viagem de metrô até o centro leva 25 minutos.
O Aeroporto Internacional de Vancouver possui uma estrutura completa, com opções variadas de restaurantes, muitos deles com funcionamento 24 horas. Similar a um shopping na quantidade de lojas, estas se encontram especialmente na área do embarque internacional e doméstico, incluindo livrarias, joalherias, lojas Duty Free e muito mais. Além disso, o local possui caixas eletrônicos, casas de câmbio e Wi-Fi gratuito.
Na parte do terminal internacional existe o Fairmont Vancouver Airport, localizado próximo à área de embarque de voos para os Estados Unidos. Este luxuoso hotel de 4 estrelas conta com proteção antirruídos, centro de negócios e spa. Além dele, existem alguns outros nos arredores do Aeroporto Internacional de Vancouver, como o Pacific Gateway Hotel Vancouver Airport e o Westin Wall Centre Vancouver Airport.
A maioria dos visitantes provenientes de Brasil precisa apresentar um teste com resultado negativo para COVID-19 e/ou cumprir quarentena para entrar em Vancouver. As restrições de viagem não se aplicam a cidadãos canadenses, residentes permanentes, membros da família extensa, incluindo aqueles em um relacionamento de namoro exclusivo de longo prazo e seus filhos dependentes, além de filhos adultos, netos, irmãos e avós sob certas condições, cidadãos estrangeiros por compaixão motivos em situações específicas e limitadas, incluindo despedir-se de um ente querido, cuidar de um ente querido ou ir a um funeral.
Cidadãos estrangeiros que chegam diretamente dos Estados Unidos para fins não discricionários, indígenas sob a Lei do Índio, estudantes internacionais aprovados por um governo provincial ou territorial como tendo um plano de prontidão COVID-19 terão permissão para entrar no Canadá.
Viagens não essenciais, para turismo, recreação ou entretenimento não são permitidas.
Leia mais sobre as restrições de viagem para Vancouver
Visitantes provenientes de Brasil precisarão cumprir quarentena de 14 dias após entrar em Vancouver.
Visitantes provenientes de Brasil precisam apresentar um teste de RT-PCR (NAAT) negativo realizado 72 horas antes de embarcar para Vancouver.
Regulamentos atuais para viajantes vacinados em viagem para Vancouver:A maioria dos visitantes provenientes de Brasil poderá entrar em Vancouver, mas será preciso apresentar uma comprovação de teste de COVID negativo.
Máscaras:obrigatórias em áreas públicas.
Restaurantes:Aberto com restrições
Bares:Aberto com restrições
O KAYAK é um buscador de viagens. Isso significa que vasculhamos a web até encontrar os melhores preços para nossos usuários. Processamos anualmente mais de 2 bilhões de pesquisas de voos, o que nos permite exibir uma grande variedade de preços e opções de voos para Vancouver.
A ferramenta de previsão de preço de voos do KAYAK utiliza dados históricos para determinar a probabilidade de o preço de um voo para Vancouver mudar dentro de sete dias. Assim, os viajantes podem saber se esperam ou reservam agora.
As tarifas do KAYAK Mix permitem combinar passagens somente de ida para economizar na comparação com uma passagem tradicional de ida e volta. Dessa forma, você pode voar para Vancouver com uma companhia aérea e voltar com outra.
Às vezes, é possível ser um pouco flexível quanto às datas de uma viagem. Se suas datas preferidas tiverem alguma margem de manobra, o recurso datas flexíveis mostrará todas as opções ao voar para Vancouver até 3 dias antes ou depois das datas selecionadas na pesquisa. Assim, você pode escolher os voos que mais lhe convém.
Pontuações baseadas em avaliações de usuários do KAYAK
Prós: "Sears we’re comfortable"
Contras: "Flight was delayed by 30 minutes for no reason"
Prós: "They closed the flight 30 minutes before the departure hour."
Prós: "Crew were trying but non of them spoke English"
Contras: "I have never had such a terrible experience like this one"
Prós: "Crew was great, boarding was relatively easy and smooth. Seemed to be enough overhead storage."
Contras: "Seats are super small, as are meals. 2 bathrooms for 100 passengers. If you have an older aerobus be prepared for shared screens and tops 1 movie in a 4.5hr flight. Could use more beverages."
Prós: "Premier class services."
Contras: "entertainment and toilet cleanest."
Contras: "Air flight attendant was rude and Had an attitude with some passengers"
Prós: "on time departure, amicable crew."
Contras: "terrible food, entertainment needs to be looked at."
Contras: "None entertainment system"
Prós: "Wonderful service, and also gave me a upgrade"
Prós: "Crew was nice, seat was comfortable, food was good"
Contras: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Prós: "Crew was friendly"
Contras: "Food options ran out twice and it tasted terrible. Seats were very uncomfortable"
Prós: "Time correctly"
Contras: "No comments"
Prós: "If you get in line early, there might be overhead bin space."
Contras: "Seats are awful. FAs don't want to speak slowly so you can understand them or English, basically saying they don't care. Every Copa flight I have taken is a late departure."
Contras: "food and entertainment, check-in in Rio de Janeiro was awful."
Prós: "The flight attendants where and are amazing.. the service was the best. Highly recommend to fly with “copa”"
Contras: "I don’t think I did not like anything to be honest."
Contras: "There was a prolonged delay on arrival in Panama, as the gate was apparently in use. They set up stairs (on the runway?) and they transported us by bus to the airport. On the connecting flight to Guatemala, they began boarding an hour before departure, only to wait on a bus to be taken to the aircraft. Apparently the airline doesn't only double book seats on flights, but on Gates on arrival and departure as well? Aside from this particular gripe, the crews were pleasant and the airfare was a relative bargain, so all in all not a bad option IMO."
Prós: "I liked entertainment"
Contras: "Overall was a bad experience food was horrible and crew was not to standards"
Prós: "Convenient times."
Contras: "Service level was pretty amateur—late food, understaffed, had to ask for things repeatedly. Business class seats are very dated."
Prós: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Prós: "Nice selection of movies."
Contras: "Everything else was wrong with this flight. It was delayed for almost three hours with no explanation even though passengers were asking about the reasons. All our questions were simply ignored. They gave us coupons for food for ten dollars. Nothing can be bought with that money. And they didn’t have coupons for everyone so had to wait a lot until they brought all the coupons. Boarding was a nightmare. Crew couldn’t care less. A woman refused to seat far from her “kids” (about 9 and 14) and flight attendants didn’t do anything ti stop the woman from blocking the aisle. We were already almost three hours late. Overall the worst experience."
Prós: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Contras: "Missed my connections, lost my bags, uncomfortable planes, inconvenient flights"
Prós: "I had a very comfortable space for my legs."
Prós: "All service is good"
Contras: "I don’t have problem"
Prós: "Not much"
Contras: "Very long que at LAX. We were in a que for more than two hours and we thought we are going to miss our flight. Staff was't particularly helpful. Finally we have to run, really run to board, there was a long que for security check and finally we were so breathless when we boreded . A harrowing experience"
Prós: "Friendly staff always had a smile on. Good food and amazing service."
Prós: "Tv's and that there were 2 open seats next to me."
Contras: "Food is atrocious."
Prós: "Went by quick, great staff"
Prós: "The crew attention"
Contras: "The very ugliest seats. The last ones don't go back to sleep."
Prós: "I bought a return ticket from Panama City to Rio on Kayak and was not notified that a Yellow Fever shot was necessary for re-entry to Panama. Turned back at the air port in Rio I had to spend an extra 13 days in Rio de Janeiro at my expense, three to see doctor and get vacine, plus ren day waiting period."
Contras: "To change ticket I had to pay change fee plus fare difference. Copa said it was not their responsibility to notify passengers of health alerts and Kayak should be responsible. Needless to say I was on the hook for the time and the bill. I have flown Copa with satisfaction a number of times but this is enough to discourage me from ever flying them again and possibly ever using Kayak again."
Prós: "The food was ok"
Contras: "Part of the crew was a little rude, entertainment options were poor, the counter at Lima to check in the baggages opened late"
Contras: "Nothing to entertain ourselves with"
Prós: "All it is fine"
Prós: "All aspects were good"
Contras: "Too much complain whit my carry on"
Contras: "Only the spaghetti was edible and the salad only had 2 ingredients. Also would appreciate changing up the entertainment options from leaving my destination to going to it."
Contras: "You really couldnt do a lot of stuff on the plane. The seats couldn't be put back, your hand bags had to be on the floor."
Prós: "Zero delay from Tampa to Panama"
Contras: "The delay from Panama to CR but due of the weather . The food was not good at all."
Prós: "Good seats, entertainment, crew, flying time and on schedule. Would definitely fly with them again."
Contras: "Food was ok I'm sure but I wish they had vegetarian options."
Prós: "Check in folks in Panama"
Contras: "My stroller was lost while I was traveling to Panama and entire trip I was without stroller. No food was given to me as there are no vegetarian options. When I called 24 hours in advance, they say it is too late. Crew not very friendly. Overall not good experience and was Totally disappointed on my first trip with COPA."
Prós: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Contras: "The crew, and the plane is very old not fit, for a such,long flight"
Prós: "I liked the crew service, timing, prefesionalism!!"
Contras: "Food is not too good, I don't eat pork and seafood (cause allergies) and he the attendant couldn't tell me if the sausage was pork or beef. They need to be informed since an emergency could happen in the flight. Everything else, perfect."
Prós: "I love that food was included in our ticket price!"
Prós: "Food, crew."
Contras: "The plane went to land in Barranquilla but came to land too quickly and once he touched down he had to accelerate and take off again. Very uncomfortable 20 minutes circling without an announcement."
Prós: "Excellent service"
Contras: "I arrived late because of work to the airport but i still was on time and they didnt let me check my bag"
Prós: "The crew"
Prós: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Contras: "Always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Prós: "The confort and food!."
Contras: "One of the flight attendants that made noise taking her luggage from the bin case"
Prós: "Airline with high service quality standards and well trained crew."
Contras: "Food is terrible. 7 hours flight and a snack and a very poor breakfast. Small and disconfort seats"
Contras: "Excelente atención y servicio"
Contras: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."
Prós: "I never flew to Rome because of LATAM!"
Contras: "Flying home"
Prós: "So late and they not Help in my petition"
Contras: "Be more organized"
Contras: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Contras: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Prós: "The pilots were polite and arrived early at destination."
Contras: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Prós: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Contras: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Prós: "Great Airplane i felt awesome tha movies the food everything was great with this flight"
Contras: "nothing, maybe the Airport at Hanga Roa because we wait so much time!"
Prós: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Contras: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."
Prós: "The worst flight in my life"
Contras: "The landing was a bit rough!!"
Prós: "The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE"
Prós: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Contras: "Turn the air on before you start boarding the flight."
Prós: "Comfortable seats. Great crew"
Contras: "Food could be a little better and bathrooms bigger"
Contras: "Paid extra to upgrade. Then never saw the flight crew during the flight. And they provided no drink or snack service. Instead they all huddled at the front of the plane and talked with each other. Disappointing to say the least."
Prós: "Friendly and efficient crew. On time."
Contras: "Boarding and in-flight food."
Contras: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Prós: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Contras: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Contras: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Prós: "the crew"
Contras: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."
Contras: "Aeronave muito velha, parecia que ia desmontar no ar."
Prós: "The flight was on time"
Contras: "Paid for an extra leg-room seat months before the flight. When I checked in days before, I find they have sold that seat to someone else. The schedule of the flight had changed and for that reason (?!?!) my reserved and paid for seat was not carried over!!"
Prós: "The fact that I made it to my destination and Home safetly."
Contras: "The service is terrible . They lose bags , the planes are dirty, you can still see head grease on the windows and old dried up food on the seat backs. We were delayed 40 minutes. No annoucement or notification . The staff are rude , and don’t care . Very unreliable airline - the food is disgusting."
Prós: "The plane crew was fine and the pilot kept is informed"
Contras: "Flight delayed 154 minutes. Lines to board were not marked as to which lone to use. No info provided by airline personnel to assist in choosing which line. Long wait for luggage. In excess of 25 minutes."
Prós: "The aircraft room and comfort"
Prós: "The flight was comfortable and enjoyable."
Prós: "Great flight and friendly staff"
Prós: "Nice flight, nice plane. Food needs improvement"
Contras: "Ridiculous long time standing for boarding. This needs to be improved."
Prós: "On time"
Prós: "A crew member did her best to resolve my problem"
Contras: "My seats designation were changed several times."
Prós: "The crew was awesome, very friendly and polite. The flight was smooth."
Contras: "I don't like that you have to pay for a cup of coffee. I understand that for a sandwich or a muffin, but a coffee... come on dude."
Prós: "I like the fact that LATAM is part of the One World alliance"
Contras: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Prós: "Ticketing and boarding were well executed."
Contras: "The service was slow and not very helpful."
Prós: "Mad good"
Contras: "It was swell"
Contras: "Everything. We never made it to the last flight because they cancelled our flight home, stranding us (myself, husband and 2 small children) in Ecuador. I have traveled extensively for almost 20 years and have NEVER dealt with such a terrible company with such shady employees. It was unbelievable and we aren't the only ones. Just take a peek at their social media accounts. They don't allow reviews anymore but there is a community of people who have been stranded in South America by LATAM and the link is easily found. They seem to have a ploy to try and get people to buy extra tickets. Seriously a scam. Stay away!"
Contras: "It was delay. 2 hours."
Contras: "My original flight was supposed to land at 8:55pm but I was notified that it had been changed to land closer to midnight which was a problem because my hotel closed at midnight. After talking to the customer service agent at the airport he told me the reason my flight had changed was because my original airplane was flying out of another airport and the only way to make the flight that I had booked was to take a cab ride to the other airport. What he didn't explain was that its a 45+ minute drive between the two airports and I only had about 1.5 hours to get my bag, get on the taxi, check in at the other airport, clear security AND customs. Somehow by the grace of god it all came together but it was certainly a harrowing experience, not to mention the $45 I lost in cab fares. I cannot recommend LAN/LATAM."
Prós: "nothing really different from other airlines"
Contras: "my camera and other things were stolen from checked luggage and the company didn't respond"
Contras: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Prós: "Great airline"
Contras: "Flight attendants not wiling to help!"
Prós: "Smooth flight landed a little ahead of schedule."
Contras: "Had an isle seat on a red eye flight and I kept in my seat, attendants would walk by without disregard that people were sleeping and bump into them. I always fly window but there were no more available. I didn't get any drink or food but I did smell it when it was being served."
Prós: "loved it"
Prós: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"
Prós: "Most of the crew was really nice. The plane was extremely new."
Contras: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Prós: "Friendly crew"
Prós: "Flight was smooth and individual entertainment screen was nice."
Contras: "We were never informed of our gate (not on boarding pass, not on display board at airport). After searching the entire terminal, the gate didn't have the flight listed either, but we eventually identified a floor sign with the airline logo and found our flight. In flight entertainment screens were not very responsive to touch, and would have been better with a list of movies/tv/games, instead of 1 show per tap since the screen was iffy on responsiveness."
Prós: "While my flight attendants were all fine and everything was very good, my daughter flew w/ LATAM 3 days later than us and her experience was good on all flights except from Lima to Rio de Janeiro."
Contras: "It was all very good on the flight TO Lima. No problems."
Prós: "The crew was really nice."
Contras: "It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing."
Prós: "Affordable prices"
Contras: "Boarding process very desorginized"
Prós: "Nice and comfy seats"
Contras: "Don’t have long layovers"
Contras: "My baggage got destroyed and they did not wanted to refund it. (I am not sure if it was the correct flight). I submitted a claim but thet rejected it."
Prós: "The crew!"
Contras: "Only not being able to teleport!"
Prós: "The crew was great"
Contras: "The snacks and the arrival of the baggage"
Contras: "This is Aeroméxico’s B-team from Mexico City to LAX"
Prós: "Nothing at all, we were left in Mexico with an under 2 years old boy. Reason, apparently we were late but we were not and simply Aeromexico probably oversold tickets and put others in our seats"
Contras: "To resolve our problem. Supervisor was so disrespectful and treated us so badly we had to get ao mad at them so we could get at least a hotel to spend 17 hours until our next flight which they wanted to provide"
Prós: "Staff was nice"
Prós: "On board crew are nice, counter personal at JFK is horrible"
Contras: "JFK counter lady extremely rude and tried to charge extfor every gram of luggage, finally I checked my carry on and still wanted to charge for my backpack but the supervisor said that was ok with weight. Absolutely awful experience at AeroMexico counter. Food is bad. Seats are a TORTURE"
Contras: "Entertainment selection was mediocre."
Contras: "Flight delayed. They were moving us from door to door. My connecting flight was delayed too. The flight was supposed to leave at 1am when ended up leaving and hour past that plus a lot of children were traveling in that flight and I don’t think it was okay to be moving all these families around from door to door. It was 2am this children needed to be sleeping on Thebes plane that was supposed to leave at 1am. Really disappointed."
Contras: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Prós: "The business class amenities were amazing. Food was great and service was great."
Prós: "Everything was according to plan, I had no bad experience"
Prós: "The cabin was kept quiet, dark and orderly for the night flight."
Contras: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Prós: "Nice flight."
Contras: "Flight was delayed. Aeromexico systems were down and multiple passengers had to be rechecked at the gate right before boarding."
Prós: "good servide aboard,great flight,very pro crew."
Contras: "Lost my luggage"
Prós: "COmfortable seats and great staff. Food was the most bland that I have experience on Aeromexico but they all can't be home runs."
Contras: "Entertainment system had malfunction and was down for half the flight. Leaving me halfway through a film (pet peeve)."
Prós: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Contras: "Staff not so friendly. Not giving us enough attention"
Prós: "The food amd good customer service"
Prós: "Good seats - boating was smooth- crew was attentive"
Contras: "Earphone were garbage- seat didn’t recline enough- food was atrocious- cold ham/cheese sandwich for the entire flight"
Prós: "Was all good even saw a couple get in the toilet for the mile high club!"
Prós: "Flight had no major inconveniences or mishaps."
Contras: "Paid $150 more for AM Plus. Not worth it."
Prós: "Mileage was credited to my account of SKY TEAM immediately. Many movies are available."
Contras: "The shelf between two seats were not clean. I asked a young steward to clean the shelf. He cleaned it later."
Prós: "Good hot meal"
Prós: "Fast boarding, decent seat space (AM+), fast, courteous staff"
Contras: "I paid $14USD for internet assuming the USB charging ports worked, only to find that they did not, getting only 15 minutes of my 6 hour flight!"
Contras: "It was too cold on the plane."
Prós: "Overall planes were ontime Staff pleasant. Tv entertainment was certainly adequate"
Contras: "Food was terrible Both trips a bun with mystery meat and cheese And a pudding on the side My last overnight trip my seat didn’t recline making sleeping almost impossible"
Contras: "Delayed hours, both on my flight to Managua and from Managua. Going through customs and having to pick up your luggage and the go back through security is annoying. What do they think has changed since the last security check? The seats are small if you have long legs. The food is not good, but I guess what airline's is?"
Prós: "Crew was very nice, lots of movies and kids shows to choose from on the plane"
Contras: "Flight delayed, missed connecting flights, very little communication about delays etc. Terrible turbulence for 3 hours, food was not good at all. Don’t eat breakfast"
Prós: "Punctuality and service. Also the landing"
Prós: "The crew was very nice."
Contras: "The screen at my seat did not work. Nobody told me why or mentioned it to me. While I was sleeping a flight attendant took away my tray of food before I was finishing eating."
Contras: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"
Prós: "Service was good, airplane was comfortable, and each seat has a TV with a good selection of complimentary entertainment."
Contras: "$25 checked bag fee on a flight from USA to Mexico."
Contras: "Stated "free wifi" on plane by the door entrance. But once seated and trying to log in. You have to pay. So it is not "free" In my opinion that sigh is false advertising."
Contras: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Prós: "Very little"
Contras: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Contras: "They had a problem with media system, so this way we cannot see any movies"
Contras: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Prós: "Help from attendants"
Contras: "Too crowded"
Contras: "Old airplane"
Prós: "I was so happy that Aeromexico and Copa worked together to check my bags all the way to my destination even though I was flying 2 different airlines. It made it so wonderful since I was flying alone with my four kids. Everything went smoothly with the tickets and check in. Everyone was very helpful."
Contras: "30 minutes late"
Prós: "leg room boarding"
Contras: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Prós: "Plane service was good"
Contras: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Prós: "My flight was canceled and I don't know when or how much I will be refunded. The flight was canceled due to "maintenance" and they booked me on a new flight...for 16 hours later on the NEXT DAY. That was not acceptable for me and my travel companion since we have work today. There were no other flights and rental cars were scarce. I was able to book us tickets on a bus, and incurred costs for the bus tickets and the transportation to the bus stop. I want to be compensated for those costs AND refunded for the price of the ticket."
Contras: "Everything. There was also a lot of miscommunication about how my gate checked bag would be handled. Once I got back to Austin, my husband had to drive all the way out to the airport to retrieve my bag because they were not able to give it to me in Dallas. It was a huge inconvenience all around."
Prós: "They held the flight for us."
Contras: "Something to eat"
Prós: "Kind crew."
Prós: "Nice attendants was the only thing good about this flight"
Contras: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Contras: "Ladying calling out the plane numbers i could barley understand her"
Contras: "Aircraft was out of the 1970's. No USB or entertainment. Wi-fi was bust on the plane. Will avoid American next time when booking."
Contras: "Flight was late, so we were late for our connecting flight. We made it but our luggage didn’t. Now we are on vacation with non of our stuff. Also, it wouldn’t allow me to check in on line, so we were in one of the latest boarding groups."
Contras: "Full flight, but exceeded expectations"
Prós: "Horrible !!!"
Contras: "Be on time !!!!"
Prós: "Entertainment is great."
Contras: "Late and long flight, so bring your own food. Nothing to purchase"
Contras: "Bush league kayak"
Contras: "No window at the window seat"
Contras: "Didn’t make the flight because of previous flight was delayed"
Prós: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Contras: "The seats and entertainment could have been better"
Prós: "Very attentive crew"
Contras: "Boarding gates"
Prós: "miserable. Flight."
Prós: "Crew was polite and tried their best to be helpful"
Contras: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Contras: "One crew member is not particularly helpful when passengers needed assistance."
Contras: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Contras: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Prós: "Very cool touchscreen players on the back of each seat."
Contras: "The lights were on 90% of the flight...a night flight."
Prós: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Prós: "Short flight"
Contras: "At the end of three flights to obviously be understaffed and to have luggage take an hour and fifteen minutes is disrespectful and shows how AA is callous about it’s passengers needs."
Prós: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Contras: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Prós: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Contras: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Contras: "Delayed several hours. Poor communication."
Prós: "-Good entertainment options -During takeoff, plane was on runway for nearly an hour with no word from the captain about delays, etc."
Contras: "-Seats too cramped -I was not informed that the breakfast option of egg omelet contained pork. I cannot eat pork for religious reasons and was unhappy to see this -Food was disgusting - hire a new chef or change your menu options"
Contras: "Flight was canceled after being delayed 3 times"
Prós: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Contras: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Contras: "Plane had not been cleaned"
Contras: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Prós: "Nothing. From the plane to the awful delay and poor service."
Contras: "Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline"
Contras: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Contras: "I checked in on American Airlines and because I didn't load the boarding pass to my smart phone I wasn't allowed to board."
Prós: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Contras: "Delays due to maintenance and weather"
Contras: "The seats are so uncomfortable"
Prós: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Contras: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Contras: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Contras: "The airline was changed and I was not aware until I arrived to the airport."
Prós: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Prós: "All connections-smooth"
Contras: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Prós: "The staff was very nice and the movie selection in flight was among the best I've had on a plane."
Contras: "Food was decent but this is only comparing to Japan Airlines which I had on my flight from SFO to Haneda."
Contras: "Luggage did not arrive with us"
Contras: "Delayed flight, attendants were rude and unhelpful."
Prós: "Poor for BIG Airline like that chips chips"
Contras: "NOT GOOD the is 2 MUCH for CHIPS"
Prós: "The flight was a great experience opposed to other airlines (frontier).I would definitely choose american airlines next time i fly."
Contras: "One of the flight attendants was pretty rude and quite short with passengers."
"1st flight was late by 19 mins. Due to immigration and customs we missed by 5 mins and 2 even 2 flight was delayed my 20 mins still they did not took us. We had to Wait at airport for 4 hours. Really bad experience."
Contras: "For my bistro meal, I would have preferred a wrap or sandwich instead of snack foods"
Prós: "The spacing was good Sanitary with every Air Canada airplane I’ve been in was good Lighting felt cozy"
Contras: "Kept hearing a dog and baby cry People not social distancing when plane lands People not wearing their mask right"
Contras: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Prós: "Polite, helpful crew"
Contras: "Nothing, would recommend"
Prós: "Customer service from SFO to YVR. The BNE to YVR customer service wasn’t good when I came, particularly from the Brisbane airport staff, but going back, it was great."
Contras: "Better food, otherwise good"
Prós: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Contras: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Prós: "Friendly staff"
Contras: "2 hour delay due to mechanical issue sitting on the tarmac."
Prós: "Crew were exceptionally good, friendly and helpful. Great entertainment system."
Contras: "The food is terrible, overcooked watery beefless beef dishes. Better ti brng your own food."
Prós: "Staff were friendly and helpful."
Contras: "Movie selection was limited although I found one in the lot that I thoroughly enjoyed. As always with Air Canada, you only get the most basic snacks and everything else is extra."
Prós: "Really nice comfortable seats, amazing windows larger then usually with new technology. Food was ok. It was nice that crew constantly was offering drinks"
Contras: "This was a direct flight from DFW to Vancouver. 3.5 hours. Upon arrival in Vancouver we were paged to baggage claim and informed that our bags were taken off the plane and would arrive later in the night. Problem was, we were leaving on a cruise at 4:30PM. Our bags had two cruise luggage tags on each bag. When our bags were delivered to us 2.5 days later in Ketchikan, Alaska - The cruise tags had been torn off our bags. There were a minimum of 8 vacant seats and corresponding luggage not on this plane. I believe Air Canada had a chance to load more cargo and removed our luggage to make more room for the cargo. I will never fly this airline again. I had nothing good to say to anyone on our cruise regarding this airline. Terrible passenger service. The guest services said that 16 bags were delivered in Ketchikan from Air Canada."
Prós: "In flight attendance was excellent and we were nearly overfed with plenty of drinks, snacks and meals. It was nice to see both young and elderly ladies as air hostess. This is a strong statement in non discrimination on Account of age in employment. To see a red Indian lady among them was very refreshing."
Contras: "Dimming of the windows was not user friendly and we had to put up with bright reflected lights from clouds. On ground both in Calgary and Vancouver the wheel chair attendance was not at the same level as in Frankfurt where it had been given with paramedic competence."
Contras: "One of the washrooms was a disgrace! There was vomit or diarrhea or both on the floor and on the top to the toilet seat. No one bothered to clean it up. Also, my wife identified herself to Lufthansa that she has celiac's disease, yet when the food cart came by, she was informed that all she could purchase that was gluten free was nuts. We found out later that there was a fruit and cheese plate available. Also, it seems that there were few items available from the on board menu. Why bother even having a menu if many of the items were not available? Air Canada should be ashamed!"
Prós: "Flight was great. Check in not so."
Contras: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Contras: "Air Canada Check In staff were extremely rude and unhelpful. My flight was at 7pm and I arrived at 6:10pm because I got stuck in traffic. I had already checked in online, all I needed was to get my baggage tags and drop my bag off. Instead of telling me where to print out my tag, they made me stand in line to talk to the check in staff at the counter. By the time I got to the counter, it was 7:40 and there was zero chance of my bag being checked in for this flight with the staff showing me attitude. When I told him that all I was here before the drop-off time and all I wanted were tags and that his other staff just told me to line up without helping, he just said "you can buy another ticket for the next flight or leave your bag here and pick it up when you return from your trip." Honestly, the worst customer experience I have ever had!"
Prós: "While I've ranked the crew as poor, that isn't a reflection of the entire crew. The flight crew and check-in team were fine, the boarding I have as mediocre due to delay, but I don't put that on the staff."
Contras: "My issues are two part: 1 - I wasn't informed that I was required to retrieve my luggage from the carousel on this flight from George Town to Toronto. I thought perhaps I missed something, however, the three other couples that were in the same predicament I was weren't aware either. This caused a massive headache, the instructions were superbly poor on how to retrieve the luggage, and the process was completely a waste of time. We had to talk with three different people, the person that took us back to the carousel showed no urgency despite us all explaining that we were on a short layover, and might miss our next flight, and even though we had our passes to get through customs, we were made to wait in line to have our baggage inspected. A completely broken process that could've been avoided with a friendly reminder at check-in. 2 - Once I was able to retrieve my luggage I picked it up off the carousel only to find the handle on one piece of luggage had been ripped off, and the plastic lining on the other bag was destroyed. Admittedly I find this to be no surprise after seeing how mine and everyone else's luggage was handled so poorly upon being loaded into the cargo. I saw my luggage being tossed 3-5 feet into the cargo area - literally picked up, and with complete disregard flung like it was a trash bag being thrown into the dumpster. Since I didn't have time to discuss this with any staff due to my prior issue and being unable to find a representative once I landed back in Vancouver, I called the next day to discuss this over the phone, but the representative explained that I was only able to make a complaint in-person at the time of baggage retrieval. The person was absolutely useless and unwilling to help. This was by far the worst treatment I've had at any time in my life while flying any airline. The trip to George Town was with American Airlines, and even though it was longer, and a tad bit more expensive, the service I had with them was stellar by comparison to my experience with AirCanada. Going forward I will only be using AC when there are absolutely no other options."
Prós: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Contras: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Prós: "Great food and good space for economy"
Contras: "The attendant’s name is Karen. She first caught my attention was the way she talked to the passengers. She was like a parent or a teacher telling her kids to share but not solving their problem over the head bin. Then before we were landing, the passenger next to me asked for her help to put her bag into the head bin because she’s not tall enough. Karen said she’s doing security check and never came back. I managed to help my neighbor passenger before landing and was very impressed to this flight attendant."
Prós: "The hot dinner was good"
Contras: "The pudding was poor, it was just a wrapped cookie. The movie selection was terrible! Most of the films were very old!"
Prós: "Entertainment system has a bunch of varieties to keep you entertained for a 12 hour flight."
Contras: "The delays were horrible!!! Had 4 flights with them. Seattle to Vancouver, Vancouver to Beijing, Hong Kong to Vancouver, and Vancouver to Seattle. Seattle to Vancouver was delayed so long that we almost missed our connecting flight to Beijing. Because of that delay our baggage missed the Vancouver to Beijing flight and we had nothing for 2 days!!! It was a hassle to get some kind of compensation and just having to wear the same clothes for 2 days. Also the Hong Kong to Vancouver, and Vancouver to Seattle flights were also delayed"
Prós: "great service from start to finish would use again"
Prós: "Nothing specific to the airline- I just liked the 9 hour flight trine instead of the 10-13 that I’ve been on to reach other parts of Asia l."
Contras: "I had a total of 4 Air Canada flights- various staff members on all flights were rude and uninviting. It’s not like my husband and I aided for anything when they were serving; they all seemed to be noted to hand you a beverage from their cart! Food was horrible- stereotypical airplane food and such a disappointment compared to some of the other flights with other airlines I’ve taken to various parts of Asia. Also, who charges for alchohol on an international flight?! They also don’t have entertainment systems on their flights- you need to download their app before take off so you have access to 5 crappy movies. Seriously, pay $100 more and go with someone else."
Prós: "Knowing that there is not enough head-room for carry-on luggage, I joined to volunteer to check-in my carry-on luggage. Service agent at the counter is very helpful and great service attitude. I asked if they have plastic twistee so I can lock my carry-on luggage before check it in. Unlucky there is none. I hope Air Canada can consider providing this ( I got from Cathy pacific before at check-in luggage counter) since they may help re-assure traveler like me who don't prepare a lock for the hand carry suitcase."
Contras: "1) Flight delay for 1 hour - that is not good 2) Choice of movie are really limited - many are old and very very old movies even though are blockbuster 3) I bought carrot and celery stick; which are wet and in plastic bag => so I cannot avoid making the table wet too! Thought it should be in a simple plastic container => even though I agree to minimal use of plastic for environmental reason. 4) The insufficient headroom for carry-on really slow the boarding time and cause delay in departure. Need better idea to help with this. may be for those who volunteer to check-in their carry on, they get a coupon for priority to board next time?"
Prós: "Constant supply of food"
Contras: "No entertainment on seats"
Prós: "The waiting room before boarding was big and comfortable. Staff was very friendly."
Contras: "Children running around because there wasn't anything to do. Passengers ignoring no food and drink signs. A passenger had a nut allergy so no food could be eaten or served with nuts. I understand this serious health risk, but passengers need to be handed out free of charge crackers or cookies if they were counting on eating their own snack. Passengers were putting both their carry on and personal item in the over head storage and therefore there wasn't enough storage for those would only wished to store one item."
Contras: "Baggage hasn't arrived after 45 minutes"
Prós: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Prós: "The on board entertainment was phenomenal. My kids LOVED that they could connect and play games with each other. The gate agents in narita were the sweetest people I've come across in a long time."
Contras: "Air Canada is pretty dang snobby for the most part. Im not sure when a rule was instituted that headphones can't be worn under 10000 feet, but my three children were targeted many times about their headsets... on the ear, boring kid headsets... and there were THREE adults around us wearing similar headsets that were not bothered. I am a single mother of three tired children and we were settling in for a long flight and I found the treatment very unnecessary and discriminatory. The food was pretty awful, lol. We ordered kids meals and none of my kids ate on the flight."
Contras: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Prós: "Flight was good. Left a bit late but made up time"
Contras: "Security took nearly an hour to get through even though it didn't look very busy."
Contras: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Prós: "Very helpful crew and staff assisting with golf buggy ride"
Contras: "It was horrible experience going through the Vancouver custom. Some one decided to random check a brown guy traveling alone. Okay, I get it. I give them credit for profiling me. But, I was very disappointed that they only know and follow the rules in their book. Dumping the luggage and wallet on the floor and then asked me to put everything back was not gonna help you find anything. They need to be bit smart and have some people skills. I mean a car salesman is smarter than this custom officer. I walked in for random screening with great respect for those officers but walked out with zero respect and maybe worse experience of my life. If you mistreat a innocent person just have a courtesy to say sorry or give them a stuffed canadian bear. We can understand!! One last thing for custom or border officers, treat the people the way you wanted to be treated."
Prós: "Air Canada ground crew where very good and helpful as where all staff"
Contras: "Plane was overly cramped, if you eliminate one set of seats and only had 8 across and less row, I think you would make great improvements to overall customer satisfaction if the seating was mad alittle more comfortable"
Prós: "The most important thing of course is that we arrived safely of course. The plane was clean, the staff members were polite."
Contras: "The seats were so small and terribly uncomfortable. I looked it up and it seems they are some of the smallest seats in the industry. They packed the dreamliner with more seats than it was meant for, making it really cramped for an international flight. Most people had to sit with their feet in their chair because it was so uncomfortable, and my knees were jammed up into the back of the seat in front if I put them down. And I'm only 5'7" so I can't imagine what it would be like for people 6' and above. The seats are hard, narrow and sloped at an odd angle. The bathroom design is poor - the lids of the toilets will NOT stay up and come crashing down on your back when you sit down (disgusting!!). I tried 4 toilets before I could find one that worked without the loose lid. Also the food was really inferior. It is the worst food I have had on an international flight, and I have flown many trips including Delta, Emirates, British Airways, Air France, Lufthansa, Singapore Airlines, etc. There was also a much smaller movie selection than I am used to. Overall it seemed like a budget airline and was one of my least comfortable trips."
Prós: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Contras: "Checkin process has to be SERIOUSLY reviewed and improved, especially for International travelers. Our boarding passes printed in Okinawa had to be REPRINTED in Tokyo for some reason, and we narrowly avoided a huge line to wait into because staff mistakenly made us wait in the WRONG lane. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Contras: "had to pa for poor selection (the cheese "platter" ran out quickly :( )"
Prós: "I thought the overall service was very good. I like how well the crew communicated with the passengers and how smoothly everything went."
Contras: "The food (dinner: chicken with rice, breakfast: eggs) was ok, maybe even a little yummy, but could've been better (eggs where a bit too wet). I also felt like the movie selection was rather disappointing. A lot of not so great hollywood blockbusters."
Contras: "The check in counter was a mess. Though we had checked in online, it still took forever to check in at the counter as the machines could not print out the bag tags, then there was another line up for dropping off the bags. Those machines also could not read foreign passports though Canadian ones were fine. So we had to wait for our friends who were from overseas. The stewardess doing the announcements went so fast you could not hear her except for a few words, and she had a very strong French accent so it sounded like she was speaking in French all the time. But at least she was better than the pilot, whom we could not hear at all. The only word we heard was "cloudy"."
Prós: "The crew was friendly"
Contras: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Prós: "it took off and landed"
Contras: "multiple incorrect a/c notices by email containing incorrect information. Started with the confirmation of the original flight booking. It had the origin and destination mixed up but had the correct cities. That's impossible with the corresponding flight #'s. Called AC, they said; oh well. Then multiple notices in email of changes to times of depart/arrival/gates. Showing these email changes to A/ C Gate Staff, they said each of those 8 notices for departures or return flights was wrong info and they concluded; "oh well". They don't care, and they weren't interested in reporting the errors to IT people."
Prós: "Staff and food"
Contras: "We lost one of our bags"
Prós: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Contras: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Contras: "Hair in my breakfast and they wouldn't give me another meal also by the time they reached me all the options but the overlooked egg was available they didn't explain just dumped the meal on my tray table and when I asked for the other option was told straight out no... I've flown on many airlines and that was by far the most foul meals I've ever had budget airlines do better won't fly ac anytime again.... My original flight was delayed 5 hours to connect so I was transferred to another flight and my bags didn't make it so I went 4 days without luggage also"
Prós: "Entertainment system is good"
Contras: "Crew was an hour late arriving at airport so flight was delayed. No food, not even a snack, on a 5+ hour flight is not acceptable."
Contras: "This was an absolutely terrible flying experience. Our flight from Toronto to Vancouver was delayed by almost 5 hours, which meant I missed my connection to Victoria. Almost no information was given about what to expect about our onward travel connections in Vancouver (most people had connections). I was told that not only would AC book me on an alternate flight, but there would be an agent to meet us with information about baggage, hotel stays, etc. There was no such agent. An agent was only available for folks connecting long-haul to Sydney, Australia, but for no other destinations. I tried to call the airline directly to get information, and kept being told "you will have to speak to someone at the airport". No information was given about where my bags where, whether they would be at the airport or about my connecting flight. I was also told that if I chose to stay in a hotel I would need to pay out of pocket and then seek reimbursement. Unwilling to take the risk of not getting reimbursed, I, like many of my fellow travellers, chose to suck it up and sleep on the floor at the airport. They also failed to tell me that I would need a brand new boarding pass, so after waiting 30m to get through security, I then was sent back to wait another 30m to "check in" yet again and get another boarding pass. This was absolutely one of the worst flying experiences I've had recently, and it utterly frustrates me that AC has a near-monopoly on Canadian air travel. I live in Victoria and will likely go back to what I did in the past, which was take sea travel to Seattle and fly from there just to avoid Air Canada."
Prós: "Staff was professional and courteous. The staff was helpful but were too busy dealing with the full plane load of passengers."
Contras: "Crowded middle seat that was uncomfortable to sit in. Sat next to severely overweight person, who needed two seas to be comfortable. I was squished. The seat belt was tangled up and I could not fix it to adjust it. Bell to call flight attendant was not working. The middle light bulb was burnt out. Took my book to read on this long flight but could not read. just sat in the dark when the lights went out. Boarding the plane seemed like planned chaos! No one (passengers) listened to instructions and these were poor given by those responsible to oversee the boarding the plane. Fight was delayed for half an hour with people coming on at such late time. Had to change seats to accommodate others - family with children. Dealing with disembarkation should be better and much too long. Those with connecting flights should leave first and can be identified earlier to prevent cheating. Those with children should be next. Those in the aisle seats then leave, followed by those in the middle and window seats. Loading the plane after the business class or first class should be according to seat number from the back of the plane to the front. this completely random boarding boarding clogs up the aisle with passengers and luggage. I thought in an emergency this plane would not be efficiently evacuated. You can call me Seelochan Beharry 604-261-6690"
Prós: "service staff were nice"
Contras: "didn't like that bags cost USD25 extra. USD10 should be the cost."
As companhias aéreas que voam para Vancouver implementaram medidas de segurança adicionais e ajustaram suas políticas para melhor acomodar os viajantes. As políticas variam de acordo com a companhia.
Limpeza diária e filtros HEPA a bordo em voos para Vancouver
Máscaras obrigatórias e fornecidas a bordo em voos para Vancouver
Distanciamento social nos assentos
Assentos do meio não disponíveis para reserva em voos para Vancouver
Teste de anticorpos e triagem de sintomas em voos para Vancouver
Sem taxas de alteração. Pesquise voos flexíveis para Vancouver