Avaliações de hóspedes
Avaliação geral
6,1 Bom
Baseado em 9 avaliações
Geral
6,2
Limpeza
6,0
Conforto
6,2
Retirada/devolução
6,0
Custo/Benifício
5,8
Pular para o conteúdo principal
Avaliação e diretório de aluguel de carros em Vancouver
Ace
Ace avaliações
Locais de aluguel
╳
Ace
Locais de aluguel em Vancouver
1156 W. Hastings St. (Marriott Pinnacle)
+1 604 370 2277
8326 St George St
+1 604 325 3361
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,8
Prós: Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off
Contras: A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.
avaliação de
-
2,0
NO CARS OB PICKUP
Contras: I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
avaliação de
-
2,0
Reservation a no show.
Contras: Even though it was reserved, there was no car available when we arrived at the rental office.
avaliação de
-
10,0
Prós: Friendly staff and cars are in great condition.
avaliação de
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8,8
Prós: Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off
Contras: A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.
avaliação de
-
10,0
Prós: Friendly staff and cars are in great condition.
avaliação de
-
2,0
NO CARS OB PICKUP
Contras: I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
avaliação de
-
2,0
Reservation a no show.
Contras: Even though it was reserved, there was no car available when we arrived at the rental office.
avaliação de
Alamo
Alamo avaliações
Locais de aluguel
╳
Alamo
Locais de aluguel em Vancouver
999 Canada Pl
+1 604 683 4357
Avaliações de hóspedes
Avaliação geral
8,6 Excelente
Baseado em 52 avaliações
Geral
8,6
Limpeza
8,8
Conforto
8,8
Retirada/devolução
8,4
Custo/Benifício
8,7
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
9,6
Exellent Service and Price
Prós: The agent at the Alamo Cruise terminal was professional in every way, from dress to helpfulness. He even gave us a free upgrade to accommodate our 6 passengers and luggage.
Contras: We had to wait about 20 minutes after getting in line for the two available agents.
avaliação de
-
6,0
Contras: At checkin, there was no info provided about where to return, no return directions in the paperwork. There is no signage for rental car returns so I spent about 15 mins driving around, then had to call customer service, who had no idea. Frustrating.
avaliação de
-
2,0
Wrong location
Contras: I asked for YVR airport pick up and when I got there it was booked for a downtown location. I cancelled and went with another car company.
avaliação de
-
6,8
Nice car, average to poor services
Prós: Car
Contras: Car was used by a smoker. Agent tried to not honor the price on the contract for an extra $300.00!!!
avaliação de
-
8,4
Contras: Finding the drop off spot below Canada place after hours was a bit tricky
avaliação de
-
10,0
Loved the personal service
Prós: prompt and personal service. Easy to get to and from. Clean and well kept new car...and they found my phone and got it back to me!!
Contras: Could be less expensive.
avaliação de
-
10,0
Great service
Prós: From start to finish my experience excellent. Looks like i will be an Alamo customer from now on.
Contras: N/A
avaliação de
-
10,0
Great Service
Prós: Very prompt and agreeable staff in a very busy setting.
Contras: No complaints!
avaliação de
-
10,0
Quick rental and return
Prós: The location was inside Canada Place which was very convenient. The rental agent was quick to help when we arrived and was expecting us. They inspected the vehicle with us before we took it and made notes on the vehicles condition.
avaliação de
-
6,0
Rental for west coast roadtrip
Prós: The overall accommodation of the company.
Contras: We were given a states license plate that the authorities suggested to be associated with the theft of our belongings from the car.
avaliação de
-
10,0
Prós: New and nice
Contras: Nothing else very good
avaliação de
-
10,0
Prós: Great car and appreciated the complimentary upgrade.
avaliação de
-
9,6
Exellent Service and Price
Prós: The agent at the Alamo Cruise terminal was professional in every way, from dress to helpfulness. He even gave us a free upgrade to accommodate our 6 passengers and luggage.
Contras: We had to wait about 20 minutes after getting in line for the two available agents.
avaliação de
-
10,0
Loved the personal service
Prós: prompt and personal service. Easy to get to and from. Clean and well kept new car...and they found my phone and got it back to me!!
Contras: Could be less expensive.
avaliação de
-
10,0
Great service
Prós: From start to finish my experience excellent. Looks like i will be an Alamo customer from now on.
Contras: N/A
avaliação de
-
10,0
Great Service
Prós: Very prompt and agreeable staff in a very busy setting.
Contras: No complaints!
avaliação de
-
10,0
Quick rental and return
Prós: The location was inside Canada Place which was very convenient. The rental agent was quick to help when we arrived and was expecting us. They inspected the vehicle with us before we took it and made notes on the vehicles condition.
avaliação de
-
10,0
Prós: New and nice
Contras: Nothing else very good
avaliação de
-
10,0
Prós: Great car and appreciated the complimentary upgrade.
avaliação de
-
6,0
Contras: At checkin, there was no info provided about where to return, no return directions in the paperwork. There is no signage for rental car returns so I spent about 15 mins driving around, then had to call customer service, who had no idea. Frustrating.
avaliação de
-
2,0
Wrong location
Contras: I asked for YVR airport pick up and when I got there it was booked for a downtown location. I cancelled and went with another car company.
avaliação de
-
6,0
Rental for west coast roadtrip
Prós: The overall accommodation of the company.
Contras: We were given a states license plate that the authorities suggested to be associated with the theft of our belongings from the car.
avaliação de
Avis
Avis avaliações
Locais de aluguel
╳
Avis
Locais de aluguel em Vancouver
757 Hornby Street
+1 604 606 2869
906 West Broadway, Suite 101
+1 604 606 2821
Avaliações de hóspedes
Avaliação geral
8,2 Excelente
Baseado em 57 avaliações
Geral
8,1
Limpeza
8,7
Conforto
8,4
Retirada/devolução
8,2
Custo/Benifício
7,9
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,0
Prós: The pick-up and drop-off spots were in an easy, convenient location.
Contras: We booked an economy car and received an SUV, which meant spending a lot more on gas for our trip.
avaliação de
-
4,4
Very Busy, got a free upgrade
Prós: location,
Contras: we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
avaliação de
-
6,4
Contras: The drop off spot was poorly marked and I ended up paying for parking.
avaliação de
-
9,6
Fast friendly service
Prós: Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.
Contras: Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
avaliação de
-
8,4
Contras: There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.
avaliação de
-
10,0
Great price, flawless service!
Prós: See header. We extended our rental via phone without hassle. The car was brandnew and and we had a great experience.
Contras: This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson). The car was brandnew and and we had a great experience.
avaliação de
-
10,0
Prós: Really good car with an excellent price and helpful service staff.
avaliação de
-
5,6
Prós: Car was almost new
Contras: 1. Car exterior was full of bird waste. 2. Pick up was slow and they were very strict for the drop off time. 3. The price of fuel is excessive if it is not return at the same level
avaliação de
-
4,0
Prós: The person that helped us was very helpful.
Contras: Very difficult to reach the local office. When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.
avaliação de
-
10,0
Prós: Easy check in, car I ordered was not available, so they upgraded me to an SUV.
avaliação de
-
6,4
Prós: car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.
Contras: no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).
avaliação de
-
9,6
Contras: Difficult to drop car off due to location
avaliação de
-
9,6
Fast friendly service
Prós: Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.
Contras: Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
avaliação de
-
10,0
Great price, flawless service!
Prós: See header. We extended our rental via phone without hassle. The car was brandnew and and we had a great experience.
Contras: This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson). The car was brandnew and and we had a great experience.
avaliação de
-
10,0
Prós: Really good car with an excellent price and helpful service staff.
avaliação de
-
10,0
Prós: Easy check in, car I ordered was not available, so they upgraded me to an SUV.
avaliação de
-
9,6
Contras: Difficult to drop car off due to location
avaliação de
-
8,0
Prós: The pick-up and drop-off spots were in an easy, convenient location.
Contras: We booked an economy car and received an SUV, which meant spending a lot more on gas for our trip.
avaliação de
-
8,4
Contras: There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.
avaliação de
-
4,4
Very Busy, got a free upgrade
Prós: location,
Contras: we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
avaliação de
-
6,4
Contras: The drop off spot was poorly marked and I ended up paying for parking.
avaliação de
-
5,6
Prós: Car was almost new
Contras: 1. Car exterior was full of bird waste. 2. Pick up was slow and they were very strict for the drop off time. 3. The price of fuel is excessive if it is not return at the same level
avaliação de
-
4,0
Prós: The person that helped us was very helpful.
Contras: Very difficult to reach the local office. When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.
avaliação de
-
6,4
Prós: car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.
Contras: no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).
avaliação de
Budget
Budget avaliações
Locais de aluguel
╳
Budget
Locais de aluguel em Vancouver
416 West Georgia Street
+1 604 668 7000
Avaliações de hóspedes
Avaliação geral
8,5 Excelente
Baseado em 36 avaliações
Geral
8,3
Limpeza
8,9
Conforto
8,9
Retirada/devolução
8,3
Custo/Benifício
7,9
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Very happy with the service and the vehicle
Prós: Only upsetting thing was the extra charge they hot me with at when I went to pick up the suv
Contras: In and out in 15 mins
avaliação de
-
8,0
Fair value
Prós: Since there were several of us it worked out to be the same price as a bus or shuttle to Squamish, with the added convenience of stopping whenever you liked to take in the sights. Conveniently located with what appears to be a well managed drop off system.
avaliação de
-
8,4
Beautiful car, but expensive
Prós: The car I had was brand new so it ran really smoothly and was very clean. It was a pleasure to drive it.
Contras: It seems crazy that with Uber, Modo, Car2Go and Evo that traditional hire cars can be so rigid in their hire terms and so expensive!
avaliação de
-
10,0
Excellent service
Prós: Quick check in, car was clean and in new condition. Good price.
avaliação de
-
10,0
Great, easy and will use again
Prós: Simple, quick, solid
Contras: Nothing to note
avaliação de
-
5,6
An ok exprience but I have had way much better
Prós: It fits what I booked
Contras: Personnel was kind of not friendly .. more on the rude side I didn't receive electronically my bill, thus I am planning to call to make sure all is ok. Plus my bank shows that the 350 deposit is still there,, not impressed to be honest.
avaliação de
-
10,0
Great experience
Prós: Customer service was excellent, the car was a Chevy Sonic which I'd never driven before - I loved it. Pick up and drop off process was easy and fast.
avaliação de
-
10,0
Better than expected
Prós: Reviews read on other sites were very critical. I went ahead and booked anyway and it was super easy. Clean car, friendly staff, and super easy. Would do again!
Contras: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.
avaliação de
-
3,2
Prós: The car was clean, that's the only possitive thing
Contras: At the end the cost was 3 times higher than the expected when we were to pick up the car
avaliação de
-
10,0
Easy, convenient and friendly!
Prós: Loved this place, this was probably the fastest, most convenient rental experience I ever had. Thanks guys :)
Contras: We were satisfied with everything.
avaliação de
-
8,4
Nice car, easy pick up, cost was a surprise
Prós: Everything about this went smoothly except for the final cost.
Contras: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
avaliação de
-
9,6
Contras: Long wait to pick up the car, even with reservation.
avaliação de
-
10,0
Very happy with the service and the vehicle
Prós: Only upsetting thing was the extra charge they hot me with at when I went to pick up the suv
Contras: In and out in 15 mins
avaliação de
-
10,0
Excellent service
Prós: Quick check in, car was clean and in new condition. Good price.
avaliação de
-
10,0
Great, easy and will use again
Prós: Simple, quick, solid
Contras: Nothing to note
avaliação de
-
10,0
Great experience
Prós: Customer service was excellent, the car was a Chevy Sonic which I'd never driven before - I loved it. Pick up and drop off process was easy and fast.
avaliação de
-
10,0
Better than expected
Prós: Reviews read on other sites were very critical. I went ahead and booked anyway and it was super easy. Clean car, friendly staff, and super easy. Would do again!
Contras: There's a charge (17%) if you landed at the airport within 24 hrs. I should've said it was more than 24 hrs because they didn't check anyway.
avaliação de
-
10,0
Easy, convenient and friendly!
Prós: Loved this place, this was probably the fastest, most convenient rental experience I ever had. Thanks guys :)
Contras: We were satisfied with everything.
avaliação de
-
9,6
Contras: Long wait to pick up the car, even with reservation.
avaliação de
-
8,0
Fair value
Prós: Since there were several of us it worked out to be the same price as a bus or shuttle to Squamish, with the added convenience of stopping whenever you liked to take in the sights. Conveniently located with what appears to be a well managed drop off system.
avaliação de
-
8,4
Beautiful car, but expensive
Prós: The car I had was brand new so it ran really smoothly and was very clean. It was a pleasure to drive it.
Contras: It seems crazy that with Uber, Modo, Car2Go and Evo that traditional hire cars can be so rigid in their hire terms and so expensive!
avaliação de
-
8,4
Nice car, easy pick up, cost was a surprise
Prós: Everything about this went smoothly except for the final cost.
Contras: That my bill was proposed to be $49 per day, and it was $63 in the end because of additional costs. That's a big difference. It would be nice to know about all the add-on fees ahead of time.
avaliação de
-
5,6
An ok exprience but I have had way much better
Prós: It fits what I booked
Contras: Personnel was kind of not friendly .. more on the rude side I didn't receive electronically my bill, thus I am planning to call to make sure all is ok. Plus my bank shows that the 350 deposit is still there,, not impressed to be honest.
avaliação de
-
3,2
Prós: The car was clean, that's the only possitive thing
Contras: At the end the cost was 3 times higher than the expected when we were to pick up the car
avaliação de
Locais de aluguel
╳
Discount Car & Truck Rentals
Locais de aluguel em Vancouver
8326 St George St
Vancouver International Airport
+1 604 370 2277
Dollar
Dollar avaliações
Locais de aluguel
╳
Dollar
Locais de aluguel em Vancouver
3800 Grant Mcconachie Way
+1 604 606 1656
413 Seymour St
+1 866 434 2226
Unit 3 - 790 Sw Marine Drive
+1 604 630 7777
Avaliações de hóspedes
Avaliação geral
7,1 Bom
Baseado em 57 avaliações
Geral
7,0
Limpeza
7,3
Conforto
7,4
Retirada/devolução
6,9
Custo/Benifício
7,1
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
9,2
Prós: Great value for money and fast service.
Contras: Nothing
avaliação de
-
2,0
Contras: The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
avaliação de
-
6,0
Contras: I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...
avaliação de
-
2,0
terrible, unprofessional, hidden fees (more than $50 than expected)
Prós: The lady at the desk was very nice
Contras: I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
avaliação de
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8,4
Good value
Prós: It was convenient and quick. The price was great.
Contras: The man (Indian nationality) working in the parking garage basement, who was there to help us was rude, not only to us but another customer. He lacked customer service skills.
avaliação de
-
10,0
Great customer service and great price!
Prós: Customer service provided by Salman. The prices on the cars are also pretty decent.
avaliação de
-
2,0
Dollar rent a car did not honor the reservation, did not say "Sorry"
Contras: The Dollar car rental agent in Vancouver told us that they were sold out. Did not say sorry, did not suggest an alternative.
avaliação de
-
4,8
Late and cancelled
Prós: They did upgrade my car but did not honor the price I reserved
Contras: I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
avaliação de
-
10,0
Fast courteous service
Prós: Car well kept and no issues . Even had a backup camera which came in very handy .
avaliação de
-
10,0
Rent from this dude!
Prós: We landed in Vancouver (3:35pm) and hurried through customs to try to get our rental location by the time they closed (4pm). There was no way a taxi cab could've got us there in time, but the gentleman at the Dollar cat rental stayed a little later than he needed to and actually picked us up from the airport! The rental was in excellent condition and was great on fuel economy. Rental/return was easy and hassle free. Overall I was VERY satisfied with the price and customer service. Highly recommending this location to anyone in the Vancouver area!
avaliação de
-
2,0
Bait and switch
Contras: I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
avaliação de
-
9,6
Great vehicles
Prós: Free upgrade to tahoe
Contras: Wait to return car was longer than expected
avaliação de
-
9,2
Prós: Great value for money and fast service.
Contras: Nothing
avaliação de
-
10,0
Great customer service and great price!
Prós: Customer service provided by Salman. The prices on the cars are also pretty decent.
avaliação de
-
10,0
Fast courteous service
Prós: Car well kept and no issues . Even had a backup camera which came in very handy .
avaliação de
-
10,0
Rent from this dude!
Prós: We landed in Vancouver (3:35pm) and hurried through customs to try to get our rental location by the time they closed (4pm). There was no way a taxi cab could've got us there in time, but the gentleman at the Dollar cat rental stayed a little later than he needed to and actually picked us up from the airport! The rental was in excellent condition and was great on fuel economy. Rental/return was easy and hassle free. Overall I was VERY satisfied with the price and customer service. Highly recommending this location to anyone in the Vancouver area!
avaliação de
-
9,6
Great vehicles
Prós: Free upgrade to tahoe
Contras: Wait to return car was longer than expected
avaliação de
-
2,0
Contras: The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
avaliação de
-
6,0
Contras: I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...
avaliação de
-
2,0
terrible, unprofessional, hidden fees (more than $50 than expected)
Prós: The lady at the desk was very nice
Contras: I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
avaliação de
-
2,0
Dollar rent a car did not honor the reservation, did not say "Sorry"
Contras: The Dollar car rental agent in Vancouver told us that they were sold out. Did not say sorry, did not suggest an alternative.
avaliação de
-
4,8
Late and cancelled
Prós: They did upgrade my car but did not honor the price I reserved
Contras: I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
avaliação de
-
2,0
Bait and switch
Contras: I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
avaliação de
Enterprise
Enterprise avaliações
Locais de aluguel
╳
Enterprise
Locais de aluguel em Vancouver
10-970 Southwest Marine Drive
+1 604 266 0883
1696 West 1st Avenue
+1 604 742 1722
180 Georgia St W
+1 604 609 7160
3510 Fraser Street
+1 604 872 7368
999 Canada Pl
+1 604 689 7377
Unit 2 - 1250 Granville Street
+1 604 688 5500
Avaliações de hóspedes
Avaliação geral
8,6 Excelente
Baseado em 150 avaliações
Geral
8,5
Limpeza
8,9
Conforto
8,7
Retirada/devolução
8,4
Custo/Benifício
8,3
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Good, new car, nice stuff
Prós: The car was so cool and spacious. I did not have to worry about returning it with full tank. Their gas price is same as gas stations.
avaliação de
-
2,0
Hidden return spot and NO SIGNAGE!
Prós: That I could drop the car downtown instead of the airport
Contras: That there were TINY signs in a multi level parkade to direct me to the drop off. I couldn't find the place and drove around and around. Finally I went down the wrong way when I saw a guy at a desk. He blamed the hotel and said they weren't allowed to post signs. No one answered the phone at Enterprise
avaliação de
-
5,2
Contras: we waited too long to get the car. There was no car even if we booked in advance.
avaliação de
-
8,4
Prós: Great car. Fabulous value.
Contras: Had to pick up quite far away with a toddler and a car seat in tow by public transit. Not fun.
avaliação de
-
8,8
reliable
Prós: new car with plenty of space, easy to drive, comfortable
Contras: level of cleanliness
avaliação de
-
6,0
Tour of Vancouver Enterprise locations
Prós: Staff was kind
Contras: Seinfeld fan? "So you know how to MAKE the reservation - you just don't know how to HOLD the reservation." This literally happened. We had a small car booked well in advance and we arrived to have to "wait 30 minutes because they are bringing cars here." Then 20 minutes go by and the lovely lady says "Sorry they aren't bringing cars, we have to go to another location." Then we get to the next location and once again - no cars for us. So we visited a THIRD Enterprise location, waited another 15 minutes, to finally hear "we have no small cars so you are getting upgraded to an SUV." Now I understand this is an "upgrade" but we had planned to do a lot of city driving/parking - and hence wanted a small car. But there was no other option, and after three locations, looks like we had to take the SUV. It was a nice vehicle but not what we booked for our trip, and it was quite the process to get.
avaliação de
-
10,0
people could not have been nicer
Prós: went out of there way to make us comfortable
Contras: nothing
avaliação de
-
10,0
Prós: good price and very good service
avaliação de
-
10,0
Very good service
Prós: Polite and professional
Contras: Nothing
avaliação de
-
10,0
Vancouver Canada
Prós: Excellent customer service from when i walked in. he, no name tag, (tall, dark hair) explained everything about car and contract. shocked at car i got WOW! (BMW). returned car on wednesday, no issues easy return. excellent customer service from alan. (still no name tag which i think is vital in business), friendly, had some laughs, called cab that arrived promptly. Thank me for reserving early and great special rate i got. These are the type of employees you keep. Thanks Marian
avaliação de
-
8,0
Prós: I realy like that the agent called us on the second day to make sure everything was alright with our location.
Contras: We got our car almost out of gas. It's almost always harder to bring a car empty than it is to bring it back full. That should be on their list of things to check before they rent out a car
avaliação de
-
9,2
Convenient and great service
Prós: Location is convenient to downtown because we didn't need the car to and from the airport and for our entire stay. Customer service followed up with us and was friendly and quick. Drop off to and from hotel was also very convenient. Beats other rental car companies from various other cities. Cars were clean and they let us choose the car from what they had available on hand.
Contras: Back alley where cars are kept was quite smelly with the occasional homeless person walking through. We didn't feel unsafe though.
avaliação de
-
10,0
Good, new car, nice stuff
Prós: The car was so cool and spacious. I did not have to worry about returning it with full tank. Their gas price is same as gas stations.
avaliação de
-
8,8
reliable
Prós: new car with plenty of space, easy to drive, comfortable
Contras: level of cleanliness
avaliação de
-
10,0
people could not have been nicer
Prós: went out of there way to make us comfortable
Contras: nothing
avaliação de
-
10,0
Prós: good price and very good service
avaliação de
-
10,0
Very good service
Prós: Polite and professional
Contras: Nothing
avaliação de
-
10,0
Vancouver Canada
Prós: Excellent customer service from when i walked in. he, no name tag, (tall, dark hair) explained everything about car and contract. shocked at car i got WOW! (BMW). returned car on wednesday, no issues easy return. excellent customer service from alan. (still no name tag which i think is vital in business), friendly, had some laughs, called cab that arrived promptly. Thank me for reserving early and great special rate i got. These are the type of employees you keep. Thanks Marian
avaliação de
-
9,2
Convenient and great service
Prós: Location is convenient to downtown because we didn't need the car to and from the airport and for our entire stay. Customer service followed up with us and was friendly and quick. Drop off to and from hotel was also very convenient. Beats other rental car companies from various other cities. Cars were clean and they let us choose the car from what they had available on hand.
Contras: Back alley where cars are kept was quite smelly with the occasional homeless person walking through. We didn't feel unsafe though.
avaliação de
-
8,4
Prós: Great car. Fabulous value.
Contras: Had to pick up quite far away with a toddler and a car seat in tow by public transit. Not fun.
avaliação de
-
8,0
Prós: I realy like that the agent called us on the second day to make sure everything was alright with our location.
Contras: We got our car almost out of gas. It's almost always harder to bring a car empty than it is to bring it back full. That should be on their list of things to check before they rent out a car
avaliação de
-
2,0
Hidden return spot and NO SIGNAGE!
Prós: That I could drop the car downtown instead of the airport
Contras: That there were TINY signs in a multi level parkade to direct me to the drop off. I couldn't find the place and drove around and around. Finally I went down the wrong way when I saw a guy at a desk. He blamed the hotel and said they weren't allowed to post signs. No one answered the phone at Enterprise
avaliação de
-
5,2
Contras: we waited too long to get the car. There was no car even if we booked in advance.
avaliação de
-
6,0
Tour of Vancouver Enterprise locations
Prós: Staff was kind
Contras: Seinfeld fan? "So you know how to MAKE the reservation - you just don't know how to HOLD the reservation." This literally happened. We had a small car booked well in advance and we arrived to have to "wait 30 minutes because they are bringing cars here." Then 20 minutes go by and the lovely lady says "Sorry they aren't bringing cars, we have to go to another location." Then we get to the next location and once again - no cars for us. So we visited a THIRD Enterprise location, waited another 15 minutes, to finally hear "we have no small cars so you are getting upgraded to an SUV." Now I understand this is an "upgrade" but we had planned to do a lot of city driving/parking - and hence wanted a small car. But there was no other option, and after three locations, looks like we had to take the SUV. It was a nice vehicle but not what we booked for our trip, and it was quite the process to get.
avaliação de
Locais de aluguel
╳
Europcar
Locais de aluguel em Vancouver
1156 West Hastings Street
+1 604 620 3057
Hertz
Hertz avaliações
Locais de aluguel
╳
Hertz
Locais de aluguel em Vancouver
1038 Canada Place
+1 604 482 5544
1150 Station Street
+1 604 606 4759
1270 Granville Street
+1 604 606 4711
1400 Robson Street
+1 604 606 4770
3 - 790 Southwest Marine Drive
+1 604 324 9425
3880 Grant Mcconachie Way
+1 604 606 3700
Avaliações de hóspedes
Avaliação geral
8,1 Excelente
Baseado em 104 avaliações
Geral
8,0
Limpeza
8,6
Conforto
8,5
Retirada/devolução
7,6
Custo/Benifício
7,8
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
10,0
Prós: Desk agent very personal and recommended a fun car to drive and was soo correct! Overall a great experience and no problem with declining insurance and using ICBC's. Plus very helpful with my out of country visiting friend and their needed paperwork etc as secondary driver.
avaliação de
-
5,2
Prós: Pick-up was excellent
Contras: At drop-off in Toronto, I missed the turn-off for Terminal 1 and ended up returning the car in Terminal 3. I was charged over CAD $123 extra for this, without being told why. Since I was in a rush to make my next connection, I paid without looking at the paperwork and only found out this when I checked on getting home.
avaliação de
-
6,4
Good service, but hidden exta fees...
Prós: Good car
Contras: The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!! It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...
avaliação de
-
2,0
Contras: See my complaint. This is a very serious system defect that involved serious oversights of both Hertz and the sales agent. However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers. The sales agent is also seriously at fault as they have serious defects in their internet web software.
avaliação de
-
10,0
Great location
Prós: Great staff and location. Good deal. Thanks!
avaliação de
-
2,0
Not pleased at all!
Prós: Nothing... they didn't have my reservation so I didn't get a car!
Contras: I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!
avaliação de
-
6,0
Rental Car From Hell
Prós: It was the right size.
Contras: Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.
avaliação de
-
8,8
Contras: The drop off at the hotel wasn't clear or well marked.
avaliação de
-
9,2
Great - other than drop off
Prós: Easy pick up. Great quality.
Contras: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.
avaliação de
-
8,8
Very easy to rent a vehicle.
Prós: Employee's were friendly and helpful
Contras: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.
avaliação de
-
7,6
Prós: The car was very nice - clean, newer and worked well. Drop off was easy.
Contras: 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.
avaliação de
-
6,4
Prós: I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.
Contras: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.
avaliação de
-
10,0
Prós: Desk agent very personal and recommended a fun car to drive and was soo correct! Overall a great experience and no problem with declining insurance and using ICBC's. Plus very helpful with my out of country visiting friend and their needed paperwork etc as secondary driver.
avaliação de
-
10,0
Great location
Prós: Great staff and location. Good deal. Thanks!
avaliação de
-
8,8
Contras: The drop off at the hotel wasn't clear or well marked.
avaliação de
-
9,2
Great - other than drop off
Prós: Easy pick up. Great quality.
Contras: When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.
avaliação de
-
8,8
Very easy to rent a vehicle.
Prós: Employee's were friendly and helpful
Contras: It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.
avaliação de
-
5,2
Prós: Pick-up was excellent
Contras: At drop-off in Toronto, I missed the turn-off for Terminal 1 and ended up returning the car in Terminal 3. I was charged over CAD $123 extra for this, without being told why. Since I was in a rush to make my next connection, I paid without looking at the paperwork and only found out this when I checked on getting home.
avaliação de
-
6,4
Good service, but hidden exta fees...
Prós: Good car
Contras: The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!! It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...
avaliação de
-
2,0
Contras: See my complaint. This is a very serious system defect that involved serious oversights of both Hertz and the sales agent. However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers. The sales agent is also seriously at fault as they have serious defects in their internet web software.
avaliação de
-
2,0
Not pleased at all!
Prós: Nothing... they didn't have my reservation so I didn't get a car!
Contras: I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!
avaliação de
-
6,0
Rental Car From Hell
Prós: It was the right size.
Contras: Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.
avaliação de
-
6,4
Prós: I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.
Contras: They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.
avaliação de
Locais de aluguel
╳
keddy by Europcar
Locais de aluguel em Vancouver
1156 West Hastings Street, Vancouver
+1 604 620 3057
National
National avaliações
Locais de aluguel
╳
National
Locais de aluguel em Vancouver
180 Georgia St W
+1 604 609 7160
999 Canada Pl
+1 604 609 7160
Avaliações de hóspedes
Avaliação geral
7,9 Bom
Baseado em 15 avaliações
Geral
7,9
Limpeza
8,1
Conforto
8,4
Retirada/devolução
7,6
Custo/Benifício
7,2
Avaliações recentes
- Todas as avaliações
- Positivas
- Neutras
- Negativas
-
8,0
Prós: The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank
avaliação de
-
4,4
Prós: Car was comfortable.
Contras: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.
avaliação de
-
4,8
Contras: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
avaliação de
-
2,8
Not as expected
Prós: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Contras: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
avaliação de
-
10,0
Quick check-in at Canada Place after getting off the cruise ship.
Prós: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
avaliação de
-
10,0
Contras: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
avaliação de
-
10,0
Quick check-in at Canada Place after getting off the cruise ship.
Prós: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
avaliação de
-
10,0
Contras: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
avaliação de
-
4,4
Prós: Car was comfortable.
Contras: Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.
avaliação de
-
4,8
Contras: Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
avaliação de
-
2,8
Not as expected
Prós: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Contras: I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
avaliação de
Locais de aluguel
╳
NU Car
Locais de aluguel em Vancouver
Vancouver airport
+1 604 593 0636
