Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
| Código IATA | AC |
|---|---|
| Rotas | 354 |
| Rota principal | Montreal Pierre Elliott Trudeau Intl a Toronto Pearson Intl |
| Aeroportos em que opera | 102 |
| Aeroporto principal | Toronto Pearson Intl |
Contras: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.
Prós: Padrão adequado dos equipamentos e funcionários
Contras: Pontualidade e serviço de bordo pago ( pizza muito ruim)
Prós: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO
Contras: Knowing we had to get a visa for Canada
Prós: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.
Prós: The crew was amazing, the flight was fast and easy.
Contras: New seats are very cramped.
Contras: No luggage space
Contras: More leg room
More gluten free food options
Contras: The flight itself was great but it was very late in starting due to technical problems with the aircraft.
Prós: Flight delayed. Missed connecting flight
Prós: Nice crew
Contras: Nothing
Prós: Crew was extremely nice and comfortable flight
Contras: All was good
Prós: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to
Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC
Contras: Everything
Prós: The crew that greeted us (and sorted out seats) was excellent.
Contras: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.
Prós: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for
Contras: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!
Contras: 4 hour delay.
Contras: The plane was delayed due to waiting for people to clear customs.
Contras: Plane was late, food terrible, wifi broken.
Contras: I missed my flight that day i was not happy at all
Contras: Food is awful if you compare with other major airlines products. Very old plane
Prós: On-time performance, upgrades, staff
Contras: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.
Prós: Friendly staff
Contras: Didn’t get to pick seats
Prós: Great flight crew and smooth landing
Contras: Pretzels are not a good snack
Contras: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.
Prós: The food was good
Contras: My girlfriend’s Tv stopped to work in the beginning of the flight.
Contras: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management.
I will never fly with Air Canada ever again.
Prós: Lovely staff, new plane, great entertainment options
Contras: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late
Contras: Not enough space. Tv was glitchy. Seat uncomfortable.
Contras: Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable
Prós: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!
Contras: I have given reviews on so many occasions to improve the airline but nothing got better
Prós: Air Canada's fights to and from Regina to Milwaukee are way to long
Prós: It was on time
Contras: For Air Canada to go bankrupt.
Prós: Flight was on time and clean.
Contras: They missed by special meal once.
Contras: Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.
Prós: The crew was nice
Contras: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights
Prós: Just the crews
Contras: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it
Prós: The crew was friendly and gave clear instructions, they worked as a team.
Contras: I would appreciate clearer information about bagge costs
Contras: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.
Prós: The crew was average
Contras: It was an average flight ... nothing to complain about !
Prós: None
Contras: Non3
Prós: IFE, good system, GUI, and good content, various options and languages.
Contras: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.
Prós: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag
Contras: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy?
ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<
Prós: hilarious crew and they were very helpful
Contras: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone
Prós: The flight was on time.
Contras: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.
Prós: Customer service won't answer the phone
Contras: Customer service could answer the phone
Contras: Be on time.
Prós: Comfortable
Prós: Aircraft and cabin crew were superb.
Contras: None
Contras: Have kinder staff. Be more customer oriented. Be more like Westjet.
Prós: Comfortable and clean flight
Prós: Food and crew excellent.
Contras: Boarding process delayed as groups 3-6 all lined up together.
No air at seats
Prós: Meal/drink service excellent, friendly crew.
Contras: Boarding process confusing as groups 3-6 all lined up together.
No air at seats.
Prós: I liked that there was wifi on board.
Contras: We had a 3.5 hour delay. The crew could have offered extras to make up for it.
Prós: Friendly staff
Contras: Flight was delayed 2 hrs
Contras: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: Timely
Contras: Food
Prós: My luggage arrived 3 days after and stuff was stolen....
Contras: Maybe not steal passengers stuff?
Prós: Clearing USA imagination in Canada was a breeze not the 2-3 hour wait you get at MCO
Contras: Knowing we had to get a visa for Canada
Prós: The crew was amazing, the flight was fast and easy.
Contras: New seats are very cramped.
Prós: Nice crew
Contras: Nothing
Prós: Crew was extremely nice and comfortable flight
Contras: All was good
Prós: On-time performance, upgrades, staff
Prós: Great flight crew and smooth landing
Contras: Pretzels are not a good snack
Prós: Lovely staff, new plane, great entertainment options
Prós: The crew was friendly and gave clear instructions, they worked as a team.
Contras: I would appreciate clearer information about bagge costs
Prós: Comfortable
Prós: Aircraft and cabin crew were superb.
Contras: None
Prós: Comfortable and clean flight
Prós: Timely
Contras: Food
Contras: No luggage space
Contras: More leg room
More gluten free food options
Prós: The crew that greeted us (and sorted out seats) was excellent.
Contras: We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport.
Contras: The plane was delayed due to waiting for people to clear customs.
Contras: Food is awful if you compare with other major airlines products. Very old plane
Contras: Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate.
Prós: The food was good
Contras: My girlfriend’s Tv stopped to work in the beginning of the flight.
Contras: Seats were so uncomfortable!but love the direct flight eben though it was almost 2 hrs late
Prós: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!
Contras: I have given reviews on so many occasions to improve the airline but nothing got better
Prós: Flight was on time and clean.
Contras: They missed by special meal once.
Contras: Eliminate an acceptable two and a half hours delay in take off time due to catering planning issues.
Prós: The crew was nice
Contras: I was ok but my daughters luggage didn’t arrive when we arrived which I found weird when we took the same flights
Prós: Just the crews
Contras: I feel the options when the flights didn’t work out could be much better and the managers could be more helpful with finding accommodations. For example my flight was canceled the young lady behind the counter was more helpful than the manager when exploring options to get me on my way to Sudbury in which I had to catch the bus which was fine but to get to that conclusion took forever they provided a ride to the station and thats it
Prós: The crew was average
Contras: It was an average flight ... nothing to complain about !
Prós: Food and crew excellent.
Contras: Boarding process delayed as groups 3-6 all lined up together.
No air at seats
Prós: Meal/drink service excellent, friendly crew.
Contras: Boarding process confusing as groups 3-6 all lined up together.
No air at seats.
Contras: Terrible. Flights delayed by 90 minutes. Then on boarding we as a couple weren’t sat next to each other on the four across plane, but in the two aisle seats. This was bad. But then no one was sat next to my wife. So an empty seat, my wife, me, then a stranger. C’mon Air Canada, figures it out.
Prós: Padrão adequado dos equipamentos e funcionários
Contras: Pontualidade e serviço de bordo pago ( pizza muito ruim)
Prós: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.
Contras: The flight itself was great but it was very late in starting due to technical problems with the aircraft.
Prós: Flight delayed. Missed connecting flight
Prós: Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to
Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC
Contras: Everything
Prós: The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for
Contras: The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!
Contras: 4 hour delay.
Contras: Plane was late, food terrible, wifi broken.
Contras: I missed my flight that day i was not happy at all
Prós: Friendly staff
Contras: Didn’t get to pick seats
Contras: Plane was many hours late. Departure time not on terminal screen. Extreeeme delay on shuttle from United terminal. Sidewalk closed for construction. TSA Prechk not on boarding pass printout. No shuttle behind security from Term B to Term A. Plane left earlier than announced on notification apps. DCA website=6:25pm Final call at 5:47pm only word DELAY on term screen with 4:10time.
Contras: The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management.
I will never fly with Air Canada ever again.
Contras: Not enough space. Tv was glitchy. Seat uncomfortable.
Contras: Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable
Prós: Air Canada's fights to and from Regina to Milwaukee are way to long
Prós: It was on time
Contras: For Air Canada to go bankrupt.
Contras: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.
Prós: None
Contras: Non3
Prós: IFE, good system, GUI, and good content, various options and languages.
Contras: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.
Prós: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag
Contras: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy?
ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<
Prós: hilarious crew and they were very helpful
Contras: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone
Prós: The flight was on time.
Contras: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.
Prós: Customer service won't answer the phone
Contras: Customer service could answer the phone
Contras: Be on time.
Contras: Have kinder staff. Be more customer oriented. Be more like Westjet.
Prós: I liked that there was wifi on board.
Contras: We had a 3.5 hour delay. The crew could have offered extras to make up for it.
Prós: Friendly staff
Contras: Flight was delayed 2 hrs
Contras: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: My luggage arrived 3 days after and stuff was stolen....
Contras: Maybe not steal passengers stuff?
