Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
Air Canada (AC)
| Código IATA | AC |
|---|---|
| Rotas | 350 |
| Rota principal | Montreal Pierre Elliott Trudeau Intl a Toronto Pearson Intl |
| Aeroportos em que opera | 99 |
| Aeroporto principal | Toronto Pearson Intl |
Contras: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.
Prós: The crew was average
Contras: It was an average flight ... nothing to complain about !
Prós: None
Contras: Non3
Prós: IFE, good system, GUI, and good content, various options and languages.
Contras: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.
Prós: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag
Contras: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy?
ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<
Prós: hilarious crew and they were very helpful
Contras: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone
Prós: The flight was on time.
Contras: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.
Prós: Customer service won't answer the phone
Contras: Customer service could answer the phone
Contras: Be on time.
Prós: Comfortable
Prós: Aircraft and cabin crew were superb.
Contras: None
Contras: Have kinder staff. Be more customer oriented. Be more like Westjet.
Prós: Comfortable and clean flight
Prós: Food and crew excellent.
Contras: Boarding process delayed as groups 3-6 all lined up together.
No air at seats
Prós: Meal/drink service excellent, friendly crew.
Contras: Boarding process confusing as groups 3-6 all lined up together.
No air at seats.
Prós: I liked that there was wifi on board.
Contras: We had a 3.5 hour delay. The crew could have offered extras to make up for it.
Prós: Friendly staff
Contras: Flight was delayed 2 hrs
Contras: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: Timely
Contras: Food
Prós: My luggage arrived 3 days after and stuff was stolen....
Contras: Maybe not steal passengers stuff?
Prós: Food was great
Contras: Smoothly flight
Great flight
Prós: The boarding was smooth and quick, flight arrived early. Service onboard was very good
Prós: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.
Contras: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.
Prós: The FA was definitely above average for Air Canada.
Contras: Air Canada could immediately STOP being RETARDED about how they schedule their equipment. A 767ER with pods in business class for the up and then right back down flight from Toronto to Montreal, and then an OLD Airbus A320 (with engines that whined like banshees!), with NO PODS, all the way from Montreal to Calgary!! I paid a significant up charge for business class SPECIFICALLY to get a pod! Moronic assholes!
Prós: Direct flight nothing else
Contras: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...
Contras: In-flight entertainment had technical issues.
Prós: Crew were accommodating. Not enough leg room.
Contras: More elbow and leg room.
Contras: Late
Prós: let me wait for next flight 24 hours later
Contras: getting me on my flight and let me wait for 24 hours
Prós: The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.
Contras: There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)
Prós: Stewardesses were so kind and friendly on this flight, it was a very positive experience.
Prós: I booked an aisle seat and they did not honour it at checking
Contras: Everything.
Contras: Nothing
Contras: Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!
Contras: More comfortable seats
Prós: Greatseats
Prós: The crew on my flight was excellent. Thank you.
Contras: Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result.
Prós: The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.
Prós: Boarding process and customer service
Contras: Food could have been better and seating comfort
Prós: Quick boarding
Contras: We parked at the furthest possible gate in international. Ridiculous walk!!
Prós: N/A
Contras: All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people...
Prós: The crew did it’s best to get us on ASAP
Contras: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.
Contras: Not being delayed so much on an already very late flight.
Prós: Crew except one were friendly. Best landing ever in St. John’s. Flights on time.
Contras: Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it.
Contras: Flight was late
Prós: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!
Contras: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.
Contras: Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable.
Contras: The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight.
Prós: The gluten free meals were quite good. Everything seemed clean.
Contras: The plane was small for a transatlantic flight. The entertainment was not easy to find/access.
Prós: The seat cushion had no support. I felt like i was sitting on seat supports
Contras: Thicker seat cushion would be more comfortable.
Contras: Seat cushions
Contras: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.
Prós: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!
Contras: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient.
Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.
Prós: Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.
Prós: Food and service
Prós: Nostalgic plane ride
Contras: Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space
Prós: Comfortable
Prós: Aircraft and cabin crew were superb.
Contras: None
Prós: Comfortable and clean flight
Prós: Timely
Contras: Food
Prós: Food was great
Contras: Smoothly flight
Great flight
Prós: The boarding was smooth and quick, flight arrived early. Service onboard was very good
Prós: Boarding easy and not rushed. Crew friendly and laid back - didn’t seem uptight. Nice aircraft. For a long flight, it was surprisingly easy.
Contras: Economy space is still so cramped for a long flight. Food was fine and what would be expected. Not remarkable.
Prós: Stewardesses were so kind and friendly on this flight, it was a very positive experience.
Contras: Nothing
Contras: Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!
Prós: Greatseats
Prós: The crew on my flight was excellent. Thank you.
Prós: Boarding process and customer service
Contras: Food could have been better and seating comfort
Prós: Quick boarding
Prós: The seat cushion had no support. I felt like i was sitting on seat supports
Contras: Thicker seat cushion would be more comfortable.
Prós: Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.
Prós: Food and service
Prós: The crew was average
Contras: It was an average flight ... nothing to complain about !
Prós: Food and crew excellent.
Contras: Boarding process delayed as groups 3-6 all lined up together.
No air at seats
Prós: Meal/drink service excellent, friendly crew.
Contras: Boarding process confusing as groups 3-6 all lined up together.
No air at seats.
Contras: In-flight entertainment had technical issues.
Prós: Crew were accommodating. Not enough leg room.
Contras: More elbow and leg room.
Contras: Late
Contras: More comfortable seats
Contras: We parked at the furthest possible gate in international. Ridiculous walk!!
Prós: Crew except one were friendly. Best landing ever in St. John’s. Flights on time.
Contras: Seats are very uncomfortable. No food selection on last flight and flight attendant was reluctant to be helpful about it.
Contras: The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight.
Prós: The gluten free meals were quite good. Everything seemed clean.
Contras: The plane was small for a transatlantic flight. The entertainment was not easy to find/access.
Contras: Seat cushions
Contras: Last 4 rows of overhead bins reserved for crew and plane paraphernalia. Piece of overhead bin fell off and almost hit another passenger during boarding.
Prós: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!
Contras: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient.
Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.
Contras: Make sits more comfortable, they are terribly uncomfortable for such a long flight at night.
Prós: None
Contras: Non3
Prós: IFE, good system, GUI, and good content, various options and languages.
Contras: Crew service, uninterested, careless, unemphatic, absolutely not dedicated to service, even borderline rude.
Prós: customer service was EXTREMELY helpful in finding my luggage, and shifting my flight since I was delayed due to lost bag
Contras: crew onboard seemed super tense and it was just awkward with them. It was a short flight, maybe they've had a long day but it was weird. biscuits and a beverage were offered - i think biscuits are gross maybe try pretzels or something healthy?
ALSO, the new system (whatever that means) is awful. i experienced so many delays that made it difficult to find my booking and my checked bag >_<
Prós: hilarious crew and they were very helpful
Contras: seating was so uncomfortable and i'm petite/slim. the bathroom wreaked and the toilet seat would not stand up alone
Prós: The flight was on time.
Contras: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.
Prós: Customer service won't answer the phone
Contras: Customer service could answer the phone
Contras: Be on time.
Contras: Have kinder staff. Be more customer oriented. Be more like Westjet.
Prós: I liked that there was wifi on board.
Contras: We had a 3.5 hour delay. The crew could have offered extras to make up for it.
Prós: Friendly staff
Contras: Flight was delayed 2 hrs
Contras: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada.
Prós: My luggage arrived 3 days after and stuff was stolen....
Contras: Maybe not steal passengers stuff?
Prós: The FA was definitely above average for Air Canada.
Contras: Air Canada could immediately STOP being RETARDED about how they schedule their equipment. A 767ER with pods in business class for the up and then right back down flight from Toronto to Montreal, and then an OLD Airbus A320 (with engines that whined like banshees!), with NO PODS, all the way from Montreal to Calgary!! I paid a significant up charge for business class SPECIFICALLY to get a pod! Moronic assholes!
Prós: Direct flight nothing else
Contras: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...
Prós: let me wait for next flight 24 hours later
Contras: getting me on my flight and let me wait for 24 hours
Prós: The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine.
Contras: There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)
Prós: I booked an aisle seat and they did not honour it at checking
Contras: Everything.
Contras: Flight was unable to land in Vancouver due to aircraft problem, and diverted to Seattle. Spent the night there; still waiting to get back the next morning. Serious disruption of business day for my wife and me as a result.
Prós: The flight was redirected to ottawa due weather conditions specifically high wind which in my 20 years of traveling never experienced this here in Canada. We stayed for an hour and at the end of it arrived at Montreal airport at 3:45pm. Terrible service. Refund and or adjustment on tickets price should be reviewed.
Prós: N/A
Contras: All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people...
Prós: The crew did it’s best to get us on ASAP
Contras: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.
Contras: Not being delayed so much on an already very late flight.
Contras: Flight was late
Prós: I liked the 2-3-2 seat configuration so my husband and I could sit in a 2 seat row without being crowded in with anyone else. Those seats are tight!
Contras: Everything could have been better. Boarding was terrible. Apparently the Air Canada devices did not work at this gate? Because boarding was so delayed, we lost our spot to depart. We were stuck on the tarmac for an hour. The seats were too crammed together and very uncomfortable for a 4+ hour flight. Food service did come through, but they were out of most things. It’s advertised you can buy a meal/snack/drink combo but the drinks did not come through at the same time and that was a mess. There didn’t seem to be any air vents above the seats so the flight was very stuffy. We will never fly Rouge again.
Contras: Seat was terrible. Too tight and next passengers body too close. Avoiding them made it uncomfortable.
Prós: Nostalgic plane ride
Contras: Use more modern plane for these short trips. No drinks offered due to turbulence. Old Bombardier plane had no way of storing carry-ons other than beneath seat, thus limiting leg space
