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Prós: "The airport is small and easy to get by. The crew was friendly, and I had four seats to myself! It was an excellent experience."
Contras: "Food was decent."

Prós: "extremely attentive crew. courtesy necessaire pack. very clean plane."

Prós: "extremely gracious crew. very clean plane. courtesy necessaire pack."
Contras: "more recent movies options"

Prós: "A infraestrutura do avião e serviço oferecido."
Contras: "O preço"

Prós: "Seat not confortable vry tide"

Contras: "Bad size almost became a problem... bins are very small"

Contras: "Voo atrasado. Disponibilizaram restaurante para lanche que fica muito distante do local de embarque, que acabei não usando, devido à distância."

Prós: "Same comments as before: comfortable airplane, good food and friendly crew."
Contras: "There was a long delay in the connection at Viracopos/Campinas: technical problem with the airplane. I arrived approximately 1 hour late in Curitiba (past midnight)."

Prós: "Tela touch screen de 9 pol. Programação ao vivo, filmes e séries."
Contras: "Um dos banheiros estava quebrado. Ficamos fazendo fila para usar o banheiro que restou."

Contras: "We landed and spend 45min instide the plan to be able to unboard"

Contras: "Food !!!!"

Prós: "Amazing crew and overall experience"
Contras: "No complaints on this one"

Contras: "They cheat on us about the place of the seats. Saying was a good place but giving us the worse seats in the plane - just after bathroom where it doesn’t recline and impossible to sleep due traffic"

Prós: "Quando tudo que podia dar certo deu..."
Contras: "Só se eu pagasse mais caro por mais conforto. Tive o que paguei."

Prós: "The flight attendants are terrific. A huge packed plane and all were well cared for. The food, while not thrilling, was actually hot."
Contras: "Not enough closed captioning in the onboard entertainment system."

Prós: "Atenção dos comissários e piloto"
Contras: "Voo atrasou"

Prós: "Crew was amazing"
Contras: "Better food"

Prós: "Com exceção do embarque que atrasou, o restante foi excelente"
Contras: "Melhor pontualidade"

Contras: "A tripulação não me Esperou mesmo eu tendo Chegado com 25 min antes da decolagem"

Prós: "Tv"
Contras: "Muito atraso"

Contras: "A refeição a bordo."

Prós: "The crew were very friendly and attentive. Most of them spoke English and Spanish in addition to Portuguese."
Contras: "The snacks could have been healthier and the bathroom could have been cleaner."

Prós: "Tudo perfeito, tripulação, conforto, serviço de bordo, limpeza da aeronave. Simplesmente a melhor."
Contras: "Nada"

Contras: "Avião necessitando de uma boa reforma interior. Tarifa altíssima e muito pouco conforto. Entretenimento ?? 4 canais mostrando vídeos velhos."

Prós: "Tripulacao sumiu por 8 horas deixando todos a ver navios"
Contras: "Tripulacao atenta ás demandas dis passageiros. Se juntam todos na executiva o voo inteiro e so aoatecem depois de 8 horas"

Contras: "O embarque foi péssimo e demorou desde o inicio quase uma hora para ser completado, atrasando o vôo. Havia um cheiro forte de urina na aeronave. Os assentos dos novos A-320 são muito desconfortáveis. A Azul precisa atualizar os filmes da Azul Play...são os mesmos há tempos."

Prós: "Ótima aeronave e tripulação. Excelente rota. Sky à bordo maravilhoso. Check rápido e prático pelo app, com o cartão de embarque na Apple Wallet. Nada de ficar carregando papel."
Contras: "A questão da redução dos serviços sem redução da tarifa é o ponto principal. Agora cobram tudo (bagagem, marcação de assento, etc.), porém não reduzem os valores das passagens. Ao menos, na Azul, há um serviço de bordo satisfatório e grátis (bebidas e snacks), além do Sky à bordo, que compensam."

Contras: "Falta equipamentos de serviços"

Prós: "Pontualidade"
Contras: "Conforto"

Prós: "Everything was very good: boarding, plain condition, comfort, entertainment and food"

Prós: "Seats are hard"

Prós: "Nothing"
Contras: "Tv Service working Priority bording in bus but last to Get into the plane"

Prós: "Gostei do entretenimento a bordo, múltiplos canais de TV."
Contras: "Cadeira não reclinava (assento 7C), um belo problema para quem é alto como eu poder encarar um vôo de 1h30. E plug do fone de ouvido com mal contato. Vôo não saiu no horário. Após um bom tempo sem voar Azul, fiquei decepcionado."

Prós: "Me embarcaram em voo errado e fiquei andando esperando e o pior que eu sou PCD e não aguento ficar por muito tempo em e com minha bolsa de mão ficou mais difícil ainda"
Contras: "Da demora do embarque errado sendo que passaei por três atendente e ainda me embarcaram em vôo errado"

Prós: "Best airline in Brazi"

Contras: "No check in fui uma das primeiras, a atendente nao me colocou à disposição nenhum correfor como solicitei, mas veriqiei q havia disponivel apos as portas fecharem,nao adicionou minhas milhas .Pedi para a comissária em me ajudar a trocar de lugar , tendo assentos disponíveis não se propos a ajudar . Eu estava bem no meio entre um casal e outro jovem q estavam viajando em familia. Na hora de servir as bebidas e para recolher a bandeja pularam a minha poltrona e do rapaz ao meu lado. Achei isto um pouco estranho. A hora da saida e o onibus demoraram demais. Demorou por volta de 1 hora"

Prós: "Boarding was easy, crew members were friendly, snack food service was good, and the flight was smooth and on time. My baggage arrived promptly at Chapeco after the flight. No complaints!"

Prós: "A aeronave estava novinha."
Contras: "Não tinha regulagem do encosto da cabeça, não tinha tomada, nem tela de multimídia, apenas o Azul Play. A SKY fazia uma diferença monstro."

Contras: "A conexão em Porto Alegre demanda de troca de terminal, o qual se faz necessário pegar um onibus da infraero entre terminais. E não temos esta informação em nenhum momento antes da compra da passagem. e para completar meu assento estava quebrado e não reclinava."

Contras: "A noticiada transmissão da Sky TV não funcionou, mesmo após reiniciar o sistema..."

Prós: "Azule Airlines incorrectly charged me 60 Rais for my first bag of 23 kg. When I showed them documentation of my connecting flights, they reversed the charges."
Contras: "Check in using the online system was impossible, even with helpdesk staff assistance."

Prós: "The flight was supposed to last 1 hour, but we ended up landing nearly 30 minutes later. My entertainment system didn’t work at all. No channels were available."

Prós: "foi um voo tranquilo , alias teve aqueles snaks maravilhosos, tripulação incrivel e sao maravilhosos em todos os voos que fiz pela companhia."
Contras: "nao tem como nao gostar de nada , porque alem do atendimento incrivel o pessoal é muito bacana."

Prós: "Very nice and modern plane with attentative staff. Also they served maybe the best airplane food I’ve ever had."
Contras: "We boarded just a bit late but still arrived on schedule."

Prós: "Todos ótimo bem"

Prós: "Dont know who or why. Plane out of Orlando mco delayed from 9:30-2:30 am. All food places closed 9or 10 pm"
Contras: "Delay, no place to eT"

Prós: "Azul service was good as usual. Plane was on time arrival. No complaints"

Prós: "CLEAN EFFICIENT"
Contras: "BILLING FOR SEATS THAT ARE CLEARLY AVAILABLE, BLOCKING 75% OF SEATS TO RAISE PRICES TO SIT TOGETHER!"

Prós: "Poder assistir Friends durante o voo e a cortesia dos comissários."
Contras: "Do atraso e da correria para transferência a partir do voo de conexão."

Prós: "it was ok."
Contras: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."

Prós: "10/10 would recommend.."

Prós: "sidefini landig, merci."

Prós: "Tripulação"
Contras: "A cadeira estava c assento partido , viajei 3 horas assim"

Prós: "Service was excellent"
Contras: "Carry on baggage size misleading"

Contras: "The seats are small with very little leg room"

Contras: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""

Contras: "Punctuality"

Contras: "Flight was cancelled. I was rebooked on different flight, arriving in total 6 hours later than planned. My train connection was not valid, and I hhad to buy another ticket."

Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Prós: "Best food I've ever had on an airline! Great flight. Not too full."
Contras: "Arm rests didn't lift all the way up on the plane."

Prós: "Swiss quality, punctuality and reliability."
Contras: "No negatives."

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Companhia com excelente tratamento ao passageiro, ainda mais quando comparamos às companhias brasileiras!!!"

Prós: "Primeira viagem pela Swiss, mas uma experiência altamente recomendável!!!! Atenção do início ao fim com o passageiro!!!"

Prós: "Primeira viagem pela Swiss, experiência altamente recomendável!!! Atenção com o passageiro do início ao fim da viagem!!!"

Prós: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Contras: "Two of the flight attrendants in our area were in a bad mood and it showed."

Prós: "The service and THE FOOD WERE GOOD !"

Prós: "Great services and the staffs. Very comfortable flight and plane"
Contras: "N/A"

Prós: "The service was friendly and efficient. My seat was comfortable."
Contras: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."

Prós: "On time and a lot more roomy then the flight from New York to Zürich"
Contras: "There were no TV screens to play games or watch shows"

Prós: "The staff upgraded me to business. It was a great wxperience"

Prós: "good flight didn’t have any problems"

Prós: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Contras: "The legroom is cramped a bit."

Prós: "Professionalism of the crew"
Contras: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"

Prós: "Comida muito boa"
Contras: "Cadeiras apertadas e com ferros nos pés. Descomoda"

Contras: "muito, muito, muito apertado para as pernas. tentei comprar o mais espaço mas quando finalmente abriram as reservas já estava lotado. não recebi nenhum aviso de quando poderia reservar os acentos e nem algum tipo de "promoção" para trocar de vôo."

Prós: "Online check-in was easy, boarding was smooth, and time on the flight seemed to go by quickly. Seats were a little too close together in economy to fully relax but that's the nature of economy seating. The dinner was very tasty, crew was friendly."
Contras: "My seat-back entertainment system did not work, but I had not planned to use it anyway. For the other three members of my family it did work, but not very well. Fortunately they had other options they brought with them."

Prós: "Service and food where good."
Contras: "Sound only came out of one side of head phones, tried multiple sets."

Contras: "Delayed again"

Contras: "Boarding is a mess There is no order at all That delays the flight"

Prós: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Contras: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."

Prós: "New aircraft"
Contras: "Lost luggage. Flight delayed."

Prós: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Contras: "Boarding was later than initially said and I did not know why"

Prós: "Food and movies"
Contras: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."

Contras: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"

Prós: "Polite cree"
Contras: "Crowded plane, long boarding and waiting to be seated"

Prós: "Swift ride - no frills- the chocolate square was delicious."
Contras: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"

Prós: "Fast journey despite a short delay it arrived on time."
Contras: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."

Contras: "O voo atrasou mais de uma hora, sem nenhuma justificativa"

Contras: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."

Prós: "Relaxing, good entertainment."
Contras: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."

Contras: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

Prós: "nice and efficient crew. seats had good space for flight"
Contras: "no entertainment."

Prós: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Contras: "The sound system for movies was distorted."

Prós: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Prós: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Contras: "Boarding was unorganized but I am sure that is no fault of your own."

Prós: "The crew was very proactive and kind."
Contras: "The delay of almost 40 minutes was extremely uncofortable, once I had a connection to Brazil"

Prós: "gluten free option included gluten free bread, but meal itself was quite bland."
Contras: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."

Contras: "I had a lot damaged luggage!"

Contras: "It was good enough."

Contras: "It was fine, just tiring due to the length of the flight."

Prós: "Everything other than luggage situation"
Contras: "Luggage left in London and had to pay for baggage when Momondo said luggage was included"

Prós: "Nada. Assento não reclinava"
Contras: "Confirto"

Prós: "The fight had a lot of open seats as I had a whole row to myself! Also the crew was kind."
Contras: "Flight was delayed, but it didn’t interfere with my travel plans."

Prós: "Tripulação muito solícita apesar de não entender o português."
Contras: "Avião quente e velho, comprar da ruim e foi servida muito tarde"

Prós: "On time"

Prós: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Contras: "The food was just okay. A better choice of wine and more selection of spirits would be nice."

Contras: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Prós: "Everything Else"
Contras: "Too much cabin baggage."

Prós: "It was all really good, as always when flying with Lufthansa"
Contras: "Can always do without delays"

Contras: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."

Prós: "Tudo foi bom"

Contras: "As refeições."

Prós: "Crew were great. Very friendly & helpful"
Contras: "Lufthansa really need to serve something better than high school cafeteria grade food"

Prós: "Boarding was great. There is priority boarding available for those booked on connecting long haul premium economy flights."
Contras: "The seat was very uncomfortable. For a 2 hour flight, it was okay. Any longer would have been difficult."

Prós: "Crew and flight were great. overall excellent experience."

Contras: "Lufthansa lost my luggage. Still waiting in my hotel."

Prós: "Pontualidade, conforto e bom atendimento da tripulação."
Contras: "Monitor multimídia nos assentos"

Contras: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"

Prós: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"

Prós: "Em ar foi bastante rápido."
Contras: "O voo atrasou. Não havia qualquer opção de entretenimento a bordo. A cadeira praticamente não desce."

Contras: "Infelizmente a Enonomy Premium que utilizei era próximo aos banheiros, então o voo todo teve muito movimento, não permitindo relaxar com o conforto esperado"

Prós: "A percepção de segurança e organização fornecem uma tranquilidade para a viagem"
Contras: "Serviço de bordo (Comida) e entretenimento podem ser substanciamento melhorados. A aeronave apresentou vários assentos com problema para reclinar indicando a necessidade de melhoria na manutenção da cabine."

Prós: "Crew, boarding, seat"
Contras: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"

Prós: "Their airport service is outstanding. We were traveling with a mobility challenged person and they were so helpful in getting us through check in, out to our gate, and through boarding."
Contras: "The service and staff on the plane are top notch, and the meals and drinks were very satisfying. The entertainment center on each seat had enough choices to pass the time. I rate Lufthansa a very good choice for trips to Europe, and will use them on my future trips."

Prós: "We lost our bags"
Contras: "Our barges were damaged"

Contras: "Temperatura da cabine muito fria durante todo o voo"

Prós: "service much better Dennis was excellent and attentive!"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Prós: "Atendimento"
Contras: "Alimentação simples e pouca Sem local para carregar celulares"

Contras: "Da falta de atenção com os passageiros depois se um atraso que estavam na conexão, hotel longe transporte só depois de muito tempo de espera 3hs. Chegada ao hotel as 23 hs, jantar improvisado, café da manhã bizarro, servido na recepção pequena muitos tomaram café em pé, pão com manteiga e café puro..."

Prós: "Nada."
Contras: "O funcionário que nos atendeu em Beirute era mal educado. Sala VIP horrorosa. O banheiro era pior que o banheiro de uma rodoviária suja. Os assentos são apertados. Na verdade não são assentos de classe executiva. São assentos comuns, em que eles bloqueiam o assento do meio. Não tem banheiro privativo da classe executiva, o banheiro tinha fila o tempo todo. A comida era medíocre. Enfim, jamais pague um voo de executiva pela Lufthansa nessa rota."

Prós: "A EDUCAÇÃO DOS TRIPULANTES E COMISSÁRIOS."
Contras: "A POLTRONA MUITO ESTREITA"

Prós: "Nada"
Contras: "Comida e espaço da aeronave"

Prós: "Nenhuma anotação especial. Talvez apenas o registro do serviço correto da tripulação."
Contras: "A classe executiva nesse voo de Frankfurt para Beirute é uma piada. Pequena, apertada, pior que o assento conforto da gol, mas custa uma fortuna. Não vale a pena."

Prós: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Contras: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Contras: "Bathrooms rendered unusable by kids putting everything imaginable down the toilet."

Prós: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Contras: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"

Prós: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Contras: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."

Contras: "We missed our connection in Munich due to a delay departing Washington, DC. Although we initially had two hours for the connection we were not informed or warned by Lufthansa about the distance from our arrival gate to the gate for our connecting flight. Further, we were not worn ahead of time that we should have built in additional time in our connection because in order to go from Munich to Valencia we would have to go through customs in Munich rather than at our designation. Delayed flight arrived at 9:30 AM and we ran from the H gates to the Shuttle terminal to reach the K gate Desperately trying to make our departure time of 9:50 AM. There were no instructions for passengers on the flight trying to make connections regarding the distance between gates or to be prepared to go through customs. Had we known that we would not make the flight in anyway shape or form because our flight out of DC was delayed by 2 1/2 hours, we would not have a rushed to try to make the connecting flight. Ultimately we were rerouted through Frankfurt and arrived in Valencia eight hours later they are intended time"

Contras: "Not entertainment at all"

Contras: "Sem entretenimento a bordo"

Contras: "Demora na retirada de bagagens"

Prós: "serviço muito atencioso. apesar de estar em acentos comuns, achei a Lufthansa mais confortável que a Swiss."

Prós: "crew friendliness"
Contras: "selections in entertainment system is very old."

Contras: "boarding was late and chaotic and no apology from the airline"

Prós: "Service"
Contras: "Boarding free for all, therefore confusing and slow"

Prós: "Pontualidade do voo foi impressionante. Aterrisagem e decolagem ótimos."
Contras: "Tripulação muito seca, só servia bem quem estava no corredor. Passaram reto sem nos servir 3 vezes seguidas. Café da manhã ok, jantar péssimo."

Prós: "The crew was great. It was only a short flight, so we only got a c0okie, but what a cookie!! Big and soft and super tasty. And the coffee was quite good. Germany has never been known for its superb coffee, but this coffee was very good. None of that fakey airline taste to it at all. Could easily be the gourmet coffee you'd serve at home. You DO serve gourmet coffee at home, right? And water and juice and then more water and more juice, all served up by very nice people--not just good service personnel, good people. Baggage pickup was quick and smooth--I travel with my cat, so pickup can be rocky. Nothing to it here."
Contras: "I liked everything, so am leaving this box completely blank. Completely, I tell you!! Stop reading this!!"

Prós: "The seats were so comfortable"

Contras: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Prós: "The plane size & comfort was excellent. The staff were very friendly"
Contras: "N/A"

Contras: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Prós: "Information sharing by pilots and crew. Economy class leg room is good."
Contras: "All good up to the level"

Prós: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Contras: "I flew economy and all was good and appropriate to the level."

Contras: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"

Prós: "Usual faultless KLM experience"
Contras: "Nothing."

Contras: "Boarding was crazy. Could not everyone in the gate area."

Prós: "Staff were professional and polite."
Contras: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Prós: "A Gol faz o estilo low cost então não espere grande coisa."
Contras: "O atendimento da tripulação."

Contras: "A mesa de bordo e a bandeja de refeições não estavam firmes. A bandeja escorregava o tempo todo."

Prós: "Infelizmente não tive nada que me agradou, tanto que não voltarei a voar nesse companhia."
Contras: "Tudo, o atendimento ao cliente é péssimo."

Prós: "Nada."
Contras: "Tudo tem que ser melhorado"

Prós: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."

Prós: "O voo saiu adiantado, pois todos ja estavam no aviao."

Prós: "Refeições de alto nível"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Contras: "Head support for 6 feet plus people on seats would be good"

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Contras: "Acomodação na área econômica, espaço entre as poltronas."

Contras: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."

Prós: "Filmes à disposição"
Contras: "Comida"

Contras: "Auxiliei no atendimento a um passageiro que passou mal, e a comissária me informou que iria receber um desconto numa próxima viagem, e que receberia tal desconto em meu e-mail, porém não o recebi. Meu nome: ELISABETE DE SOUZA PINHEIRO. Preenchi e assinei em seu tablete inclusive."

Prós: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Prós: "A tripulação fez o quê pode para nos ajudar!"
Contras: "Devido à um pouso de emergência fomos forçados a pemanecer dentro do avião por 8 horas!"

Prós: "Sistema de entretenimento é um destaque a parte! Opção de internet à bordo (pagamento a parte), refeição de excelente qualidade!"

Prós: "Os acentos são os padrões da classe econômica, mas um destaque que merece respeito é o sistema de entretenimento/multimídia, além da opção de internet à bordo (pagamento a parte, caro, mas para quem precisa, é ótimo). Sempre tem algo na galley para quem gosta de esticar as pernas!"

Prós: "The crew was very nice"
Contras: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Prós: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Prós: "All good"

Prós: "Good"
Contras: "Nothing"

Prós: "The crew!!"

Prós: "Do serviço de bordo"
Contras: "Gostaria que tivesse uma tradução para português, através do sistema de multimídia, seja por legenda ou áudio, nas orientações no decorrer do voo"

Prós: "Tripulação"

Prós: "Arrieved on time!"
Contras: "Dem entretenimento"

Contras: "Ter que caminhar muito no chegada ao Galeão"

Prós: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Prós: "Restrooms clean, decent food and drink, nice cabin crew."
Contras: "No complaints"

Prós: "Good selection of movies."
Contras: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Prós: "Comfortable and well laid out seat area"
Contras: "Food was a little substandard for business class"

Contras: "Do conforto no banco do meio da fileira de 3(três) pessoas"

Contras: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Prós: "Norhing"
Contras: "They have mabaged to lost my luggage"

Prós: "Very friendly crew going out of way to assist in making trip comfortable"
Contras: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Prós: "Atendimento e alimentação"
Contras: "Nada a mencionar"

Prós: "Equipe de bordo muito simpática"
Contras: "Cadeiras apertadas nas laterais O vôo faz uma parada de pouco mais de 1 hora em Kuala Lumpur, Malásia, porém isso não foi avisado quando fiz o check-in no Brasil."

Prós: "Como haviam cadeiras vazias no vôo consegui voar com muito conforto."

Prós: "Tripulação"
Contras: "Muito apertado o assento"

Prós: "The food service was good and the flight attendants were friendly."
Contras: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Contras: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Prós: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Contras: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Prós: "I"

Prós: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Contras: "N/A"

Contras: "Flight was delayed for 4+ hours"

Prós: "Na"
Contras: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Prós: "Nothing"
Contras: "Everything"

Contras: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Prós: "Seats are comfortable on Business Class. Service is good"
Contras: "Constant delays specially from CDG! Poor cabin service specially on this flight."

Contras: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Prós: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Contras: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"

Prós: "The whole crew is so kind"
Contras: "Delta made my whole first flying experience the best."

Prós: "Great crews, excellent customer service"

Prós: "Nada"
Contras: "Horário"

Prós: "Average crew. Average seat."
Contras: "They could have controlled screening babies better. They just let them scream....."

Prós: "Amazing crews!"
Contras: "N/A"

Prós: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Contras: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Prós: "Genial ! Comissários fantásticos ! Alegres e educados ! Parabéns ! Comida nota 10."

Contras: "Nunca havia visto um time de comissários tão educados , prestativos , felizes e que tornam a viagem uma excelente experiência ! Parabéns !"

Prós: "Great seat. Comfortable. Quick boarding."
Contras: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Prós: "Do conforto, comida e os atendentes muito educados."
Contras: "A falta de creme para as mãos na necessaire, ou ao menos no lavatório. As mãos ressecam muito em voos longos."

Prós: "Very little"
Contras: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"

Contras: "Thanks"

Prós: "Staff and services all very good definitely"
Contras: "Everything was brilliant"

Prós: "Crew was nice, too short of a flight to figure out more"
Contras: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Prós: "Nothing"
Contras: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"

Prós: "The cabin crew was super patient and accommodating of the passengers."
Contras: "Cramped quarters"

Prós: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Contras: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Prós: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Prós: "Their evacution video is interesting"
Contras: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Prós: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Contras: "Nothing."

Contras: "Leg space."

Prós: "The staff was very nice and friendly"
Contras: "One hour delay without any information on embarking and another hour in the plane before departure"

Prós: "nice drink selection on board flights"
Contras: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Prós: "Nothing"
Contras: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."

Prós: "The cabin crew were excellent"
Contras: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Prós: "Average"
Contras: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Prós: "Cordialidade da tripulação."
Contras: "Assentos demasiadamente inconfortaveis para um vôo de longa duração. Comida de baixa qualidade."

Prós: "Arriving safely."
Contras: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."

Prós: "Standard on most parts with pleasant staff"
Contras: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Prós: "Nothing."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Prós: "Service was great, flight was on time and I really enjoyed everything"
Contras: "Little turbulence but overall it comes as usual so it was worth the flight"

Prós: "Nothing special"
Contras: "They start serving late the apperitif before taking off and take it back right after."

Prós: "Staff was nice"
Contras: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."

Prós: "Comida"

Contras: "Embarque"

Prós: "Os assentos e a organização da tripulação são ótimos."
Contras: "Não há entretenimento, então recomendo apenas voos curtos."

Prós: "nothing"
Contras: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Prós: "Crew was nice and responsive"
Contras: "The overall experience is regular at best"

Prós: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Contras: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"