Pesquise passagens baratas para Birmingham

Contras: "Nada, I slept through this leg and the staff let me be."

Prós: "sidefini landig, merci."

Contras: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."

Prós: "The crew was really great and helpful"
Contras: "Only thing that could have been better was ginger ale."

Prós: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Contras: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."

Contras: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"

Contras: "Punctuality"

Prós: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Contras: "More snacks maybe lackerli"

Prós: "The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane."

Contras: "We had a huge delay"

Prós: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"

Prós: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Contras: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."

Prós: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Contras: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."

Prós: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."

Contras: "It was so hot on the (delayed) flight"

Prós: "The service"
Contras: "No entertainment"

Prós: "Crew great service"
Contras: "Boarding was slow —delayed takeoff for nearly an hour"

Prós: "Good product"
Contras: "Seat had some problems, but the crew fixed it for me"

Prós: "In time and fine boarding."
Contras: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."

Prós: "crew great smooth flight"
Contras: "no problem and happy crew."

Prós: "Friendly crew; good food"
Contras: "No wifi"

Prós: "The planes are clean and relatively comfortable."
Contras: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"

Prós: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Contras: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."

Prós: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."

Prós: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Contras: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."

Prós: "2 seats on outside sections not 3, so you can sit together as a couple and not have a random stranger in seat 3."
Contras: "Leg room is on the tighter side!"

Prós: "Nothing."
Contras: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."

Prós: "Nice plane, organized food and boarding."
Contras: "Nothing really"

Prós: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Prós: "Service."
Contras: "Not enough leg room."

Contras: "We had almost 8 hours delay"

Prós: "BEST FLIGHT OF MY LIFE"
Contras: "NOTHING"

Prós: "Airline services and great time scheduling"
Contras: "Upon arriving to Chicago airport the Chicago airport couldn't get passengers off the plane due to mechanical issue"

Contras: "Warm breakfast in coach would be appreciated, but i understand it is just coach."

Prós: "No problems."

Prós: "good food, excellent entertainment selection"
Contras: "late boarding, late take off, missed my connection"

Contras: "Small spaces between seats"

Contras: "Too narrow seats."

Contras: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"

Prós: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Contras: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."

Contras: "Time"

Contras: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."

Prós: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Contras: "Nothing."

Prós: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"

Prós: "Quick boarding"
Contras: "Nothing"

Prós: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Contras: "No negatives or anything that caught me off guard."

Prós: "No delays at all. Couldn't ask for more."
Contras: "Screaming babies."

Prós: "Great service. Professional. On time. Friendly. Attentive."
Contras: "Nothing bad"

Prós: "Crew was awesome."

Prós: "High Quality experience."
Contras: "Could have purchased through Turkish and saved money since I had to make a date change."

Prós: "Tea"
Contras: "Food and service"

Prós: "Crew was very nice and accommodating."
Contras: "One piece of our luggage did not arrive on time."

Contras: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"

Contras: "The only kosher foodi is no good must change"

Contras: "Boarding was disorganized."

Prós: "Plane was clean and food great !!!"

Prós: "Friendliness of crew, hot towel, great food, cologne in washrooms."
Contras: "My seat did not roll back. The movie choices could have been greater."

Prós: "The flight itself was ok."
Contras: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."

Contras: "Flight got delayed by 8 hours. The food was horrible."

Contras: "Worse customer service"

Contras: "I'm very angry because the trip late more than an hour, which caused me to delay the trip Riyadh to Abha and lost the value of tickets. I think this is last flight of me for Turkish airlines."

Prós: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Contras: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"

Contras: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."

Contras: "I like everything"

Prós: "Good excellent! Service attentive, friendly."
Contras: "Over crowded, no leg room"

Prós: "The staff!"
Contras: "The turbulence lol"

Prós: "Every thing"
Contras: "Nothing"

Prós: "I already posted my remarks above"
Contras: "Same wrote above"

Contras: "First the plane from JFK to Istanbul was two and a half hours late I had a for kids is uncomfortable to wait then try to get a contact with customer service do not give me any straight answers and 3 hours later finally got Somebody explain something overall no good this will be my first time and the last time"

Prós: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Prós: "pleasant flight attendants"

Prós: "The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal."

Prós: "Free wifi for business class HD movies + good quality DENON headseat"
Contras: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"

Prós: "The food and entertainment on the plane"
Contras: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."

Prós: "Very nice service"

Prós: "Food, entertainment, crew were all great"
Contras: "Very cold in cabin"

Prós: "comfortable seats space for legs"

Contras: "the delay in the departure"

Prós: "Enough room to spread out; excellent entertainment choices; ability to charge phone easily; wifi"

Prós: "The Lounge is the hands down best lounge on the planet. Service on the plane is great, the entertainment options are better than most (including live tv)."
Contras: "Flight and Baggage delay"

Prós: "Crews were very nice helpful"
Contras: "Airline is poor., Lost many luggage. Airport congested, too expensive for airport quality."

Prós: "I like the food served on Istanbul-Kabul leg of my trip. A bit different from the usual menu but really good. Boarding, departure, and arrival were on schedule."
Contras: "It was raining a bit but we had to ride the shuttle bus from and to the plane. We got wet while climbing the stairs to the plane. I wish we used the tube gate instead."

Prós: "The crew was nice They handled the delay well so we didn't missed our connection afterall"
Contras: "1. We had to wait 2 hours in the plane 2. there is no way to use the monitors (not a personal monitor)."

Prós: "Food was good , crew was nice, entertainment was good"
Contras: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."

Contras: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"

Prós: "Overall journey was ok"
Contras: "I am vegeterian. Food was horrible :("

Contras: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."

Prós: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"

Contras: "3 hour late"

Prós: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Contras: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."

Prós: "food es very good, service also awesome,"
Contras: "very dirty plane."

Contras: "The seats were so small for such a long flight. I realize that's the case with alll planes, but I was suffering. Everything else was great. The people, the entertainment, everything."

Prós: "The food is the best."

Prós: "Customers care, comfort, food"
Contras: "Small food yet so good"

Prós: "Great screen and movie selection."
Contras: "Zero leg room. Worst I've ever been on for a long haul flight."

Prós: "The food was acceptable for a person from the US. The seats were adequately comfortable but seats were shorter than our Istanbul to Dhaka flight."
Contras: "The leg room was too short for a six foot tall American."

Contras: "The tv did`nt work, both mine and my hosband. The seats were small and crowded."

Prós: "Great customer service, great food, great entertainment, and comfortable. Highly recommended."
Contras: "The worst that happened all times I've flown with them was a 40 minute delay."

Prós: "The food was good"
Contras: "The seats were very cramped"

Prós: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."

Contras: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"

Prós: "The crew"
Contras: "More support"

Prós: "The flight was quick and minimal turbulence. Crew was friendly"

Contras: "Canceled flight"

Prós: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."

Contras: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."

Contras: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."

Contras: "Lufthansa lost my luggage. Still waiting in my hotel."

Prós: "Comfort and space"

Prós: "Service and hospitality. On dot service with no major delays."

Prós: "Can not fault anything"

Prós: "Seating, Entertainment, Food"

Prós: "Amazing crew"
Contras: "Legroom"

Contras: "Media screens were very unresponsive and we never did find music"

Contras: "I get Emergency to be sick and be in hospital and the request company for exchange my fly back from Slovakia back to my country USA and they declined my refund or exchange tickets even if I have doctors statement being in the hospital they’re rude and mean and decline make any changes for me"

Prós: "Nothing"
Contras: "The whole experience"

Prós: "Crew were professional and friendly"
Contras: "Small seats"

Contras: "The first flight for this trio was cancelled .. stop with automated cron jobs"

Prós: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."

Contras: "N/A"

Prós: "at RDU after they missed to notify me in time, they were very nice to find me the fastest route on the next day, not miss my whole conference . They give me food vulture also. most of the flying attendances were really kind under my travel, except on the MUC-IAD plane"
Contras: "They didn't notify me in time on a delay and didn't suggested a different route. Therefore I was able to flew just the following day as my connection to the oversea flight was more then an hour delay. It happened with me flying to Budapest, and also flying back from Budapest. Make you better understand, that does it mean for me: in Budapest I missed the first part of my conference, and with the flying back one day later I lost one payed work day. As I have family in Budapest I decided to stay for the night there, and not at Munich, but just rescheduling my flight and providing me a taxi drive was so complicated, that it took two and half extra hrs at the airport, Also Lufhansa put me in my rescheduled back trip the MUC-IAD flight on the 45C seat, what was the worst seat on the plane. Not just that. When they have plenty of empty seat in all of the section, and they wanted to sell it the economy plus seats for more than hundred dollars, I mentioned to the fight attendance my misery ,and how I don't like the seat what I got, and she laughed on me, and I heard her telling her colleagues,this kind of funny way as they were behind me. That's no how they need to treat passenger, Also on flying back they didn't react fast, and they missed to put me on the Frankfurt plane, what could be an alternative route, on the same day, instead they sent me desk to desk."

Prós: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Contras: "Minimal entertainment but understandable for a short flight."

Prós: "The flight itself was on time, the food was basic, just like drink."
Contras: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."

Prós: "The services was good and enjoy it"
Contras: "Nothing it was all good"

Contras: "Rubbish boarding staff"

Prós: "Crew were efficient and pleasant"
Contras: "Uncomfortable seats and could not recline seats"

Prós: "See above"
Contras: "See above"

Prós: "Everything went according as planned. No problem at all."
Contras: "There is nothing I didn’t like."

Prós: "The crew were excellent and plane was comfortable"
Contras: "The plane was way out of the terminal and I had asked for assistance which I had going and most of coming back until the last part getting on to the plane at Lufthansa no-one came at Birmingham either. I struggled to collect my case and walk through to the exit."

Contras: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"

Prós: "The polite stewards The food and drinks given for free."

Prós: "the crew are exellent"

Prós: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Contras: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."

Contras: "Nothing"

Contras: "Flight was delayed want to take off. Luggage did not transfer. Four days before luggage will get to us."

Prós: "Even though we were a little late boarding and taking off, we still arrived 15 minutes early. The on board snack was pretty good (cheese sandwich) and the coffee was lovely - good quality and just what I needed."

Prós: "Timely and clean"
Contras: "No entertainment"

Prós: "Very comfortable sleep Crew attentive"
Contras: "Food not worth the first class ticket"

Contras: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Prós: "Exceptional! The new plane was excellent. Like the downstairs toilet arrangement. Food was the best ever for overseas flight. Entertainment center was also excellent."

Prós: "I liked the friendliness of the staff, the flight was good, the food was very good."
Contras: "I closed my eyes for just a few minutes two hours before landing and I missed the last meal. I was not sleeping but somehow the stewardess was going around quickly because I heard her in back of me. I thought she was headed in my direction but she had already passed me and then the drinks came around so I could not get thru to go back and ask for the "pizza". I wish the stewardesses would make a quick check up and down the isles in case someone dozed off. The first meal that I received was very good but I am glad I didn't miss it when they came around. Especially that I traveled alone. I do have to say that the comfort of the seats on the way to Europe was much better. It was a different airline."

Prós: "very little"
Contras: "lousy food. poor movie selection. uncomfortable seats."

Prós: "Great individual attention."
Contras: "Lufthanza is still "rule bound" and somewhat inflexible. Staff had some trouble adjusting to individual request (e.g. one passenger changed her mind on the meal choice and confused the staff member who tried to force the food choice on this older lady). Obviously, dealing with elderly is not the same as dealing with young - this may require some additional training of staff members.On another occasion, two passengers exchanged seats - and it took some time for staff to sort this out at the meal time. A "Muslim meal" was offered to a christian passenger. - The interchange was hilarious."

Prós: "Food, drink and entertainment are very good."
Contras: "Did not care if I made my connecting flight or help me to understand if I could make it, seats are terribly overbooked and crammed. Many people visibly aggravated and mobility compromised due to seats,"

Prós: "Every thing"
Contras: "Nothing"

Contras: "The gate printed on my ticket was not the gate the plane departed from. Not only was it not, but there was no announcement or warning this would happen. I only realized because 15 mins after the scheduled boarding time I went to find out what was going on. There should have been an announcement."

Prós: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Contras: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."

Contras: "Couldn't checkin online. Had to wait in line for over an hour."

Prós: "Information sharing by pilots and crew. Economy class leg room is good."
Contras: "All good up to the level"

Prós: "Reasonable space in economy class seats"
Contras: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."

Contras: "Head support for 6 feet plus people on seats would be good"

Prós: "The crew is really welcoming"
Contras: "The seats are too narrow and a bit too hard"

Prós: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Prós: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contras: "Everything was very good."

Prós: "the drinks"
Contras: "seat reservation. having to pay for luggage...."

Contras: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Prós: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Contras: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Prós: "The crew are amazing! Attentive and friendly."
Contras: "The seats could have been bigger."

Prós: "Awful"
Contras: "Everything"

Prós: "Overall KLM experience is good"
Contras: "Food quality was mediocre for a business class flight."

Prós: "The crew was amazing and the food was great."
Contras: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Contras: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Contras: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Prós: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"

Contras: "No reading light in my seat..."

Prós: "Great food"
Contras: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Prós: "Everything excellent. Comfortable seats in business."

Contras: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Contras: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Prós: "Very friendly crew going out of way to assist in making trip comfortable"
Contras: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Prós: "Flight crew was fine. Food was good."
Contras: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Prós: "Short flight with good communication."
Contras: "Nil to complain."

Prós: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Contras: "Nothing"

Prós: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"

Prós: "Loved the service...everything was excellent"
Contras: "The bus class seat was a bit narrow at the feet"

Prós: "Boarding/unboarding"
Contras: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Prós: "Everything. Staff incredible."

Prós: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Contras: "Nothing."

Prós: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Contras: "Nothing! It was all great!"

Prós: "That we didn't crash"
Contras: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Contras: "Service"

Prós: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Contras: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"

Prós: "They were awesome."

Prós: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."

Prós: "quick boarding, responsive Airline stewardess, very polite."
Contras: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Prós: "Same as above"

Prós: "Excellent service, excellent food."

Prós: "Enough space good wine and on time"
Contras: "Nothing"

Prós: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Contras: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."

Prós: "KLM food and service are great"

Prós: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"

Contras: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."

Prós: "Crew and food"
Contras: "Seat"

Prós: "Even for a 50 minute flight, drinks and sandwich was provided"

Contras: "Lost lugage not yet delibered"

Contras: "Boarding was just a mess - lines and delay Crew is apathetic There is no amenity kit for passengers Food could be better"

Contras: "Not to have 2 distressed cats on board meowing non stop for 10 hours."

Prós: "Poor"
Contras: "Poor"

Contras: "Entertainment system was not working on all seats"

Contras: "Staff Curtsy and overall gestures!!"

Prós: "n/a"
Contras: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."

Prós: "Nothing"
Contras: "Everything"

Prós: "It was very comfortable and pleasant."
Contras: "Could be a little better the service, the dinner was late"

Contras: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."

Prós: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Contras: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."

Contras: "There was no entertainment available."

Contras: "Too much time spent at boarding. On luggage missing."

Prós: "Great seat. Comfortable. Quick boarding."
Contras: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"

Prós: "The staff..the attentions..food."

Prós: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Contras: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Prós: "The staff were very helpful and professional."
Contras: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Prós: "It was only 2 hours"
Contras: "Small plane, no movies"

Contras: "they lost our luggage very inconvenient"

Prós: "Good selection of movies"

Prós: "Food and wine was very good. Music selection was excellent."
Contras: "Not enough leg room."

Prós: ". Budget airline with no legroom or extras"
Contras: "See above. Nothing specific to like."

Contras: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Contras: "No offer of snack with no egg in it."

Prós: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Contras: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"

Prós: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"

Prós: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Contras: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Prós: "Faster"
Contras: "Waited a while before take off."

Contras: "Couldn't make the connection....Overall....an aweful experience!"

Prós: "Flight attendant was very nice."
Contras: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Prós: "Nothing."
Contras: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."

Contras: "The flight was late, real late."

Prós: "Courteous crew"

Prós: "Plenty of seat space"
Contras: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Prós: "The crew was Nice onboard But in the AirPort No Good at all.."
Contras: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Prós: "Good service at gate and on board"

Prós: "Good boarding procedure."
Contras: "Nothing much to add for a short journey."

Prós: "Priority boarding"
Contras: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Contras: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Prós: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Prós: "Flight went smoothly"
Contras: "Flight left late The seats are small and crowded There are no entertainment options"

Prós: "Not much"
Contras: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Prós: "Nice Flight Attendants Good Food"
Contras: "Flight was delayed by 1.5 hours"

Contras: "I was forced to rebook my 3rd leg after taking trains in the middle."

Prós: "tool me safe from one airport to another"
Contras: "wait time, food"

Prós: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Contras: "delayed flight, hot overall plane, personal TV malfunctioned a lot"

Contras: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Contras: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."

Prós: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Contras: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."

Prós: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."

Prós: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Contras: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."