Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
Lufthansa (LH)
| Código IATA | LH |
|---|---|
| Rotas | 618 |
| Rota principal | Frankfurt a Berlim Tegel |
| Aeroportos em que opera | 199 |
| Aeroporto principal | Frankfurt |
Prós: Uncomfortable seats
Contras: Nothing
Prós: They crew were super amazing the food was delicious
Contras: Well I’m tall and I was having a little trouble sleep
Contras: Unexpected $100 baggage fee for second checked baggage
Prós: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Contras: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
Contras: Late boarding
Contras: Orderly sitting of economy class passengers
Contras: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!
Prós: It was an uneventful flight. The entertainment system worked well and food was good.
Contras: The lights kept coming on every few minutes making sleep nearly impossible.
Contras: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.
Contras: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.
Prós: Crew brilliant but seat very tight
Contras: Boarding procedure slow and hectic
Contras: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.
Prós: Comfy seats in United Polaris
Contras: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Prós: Everything is well organized, crew members were great.
Contras: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time.
Shelves for baggage are small - it is not enough room for all passenger bags.
Entertainment can be better.
Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.
Contras: All was good
Contras: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.
Prós: The crew was great! The seats are never comfortable on economy flights.
Prós: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...
Contras: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.
Prós: Business class upgrade
Contras: Sitting in window next time
Prós: Big aircraft made it a smooth flight
Contras: I was supposed to have wheelchair assistance.
None there. Flight was on time.
Passenger assistance is AWFUL!!!
Prós: Drinks served on flight. Comfortable seats.
Contras: Food.
Prós: Quick trip clean cabin
Contras: Sits
Contras: No food on board, very poor services but punctual
Contras: More food choice and more snacks should avialable during flight time
Both serving food is very bad
Great
Prós: Not even a bump ...seriously an amazing plane and pilot!
Contras: The afternoon snack was disgusting ....(not just my exclusive opinion)
Great
Prós: We left with hour delay but still made it on time for the next connection.
Lufthansa had already announced they would have taken care of all inconveniences.
Contras: Nothing
Prós: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.
Contras: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.
Prós: Excellent service and food.
Contras: Seat could really use a real footrest instead of the metal bar.
Contras: The plane was cramped
Contras: Movies
Prós: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Contras: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Prós: Good enough.
Prós: Good enough.
Prós: Smooth flight for the most part.
Contras: Better food choices. Better communication and better boarding procedures by rows or groups.
Prós: Confort
Contras: The crew and the food, specially the food.
Prós: Crew was helpful and ver polite and efficient
Contras: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.
Prós: Salmon dinner was the best dish Lufthansa ever served
Contras: Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.
Prós: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.
Contras: The snack sandwich was freezing cold...
Prós: crew attentive the plane is very clean
Prós: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic
Contras: Even though it is a short flight, it would be nice to receive at least drinks offered
Prós: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture
Prós: The crew is very nice.
Contras: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.
Prós: The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.
Contras: The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.
Prós: The crew is brilliant
Punctual, spot on... 100% service delivery
Contras: Nothing
Prós: Full bottle of water and continuous refreshments in flight.
Contras: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour.
Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies
Prós: Very accommodating staff
Contras: breakfast served was still frozen.
Prós: Great staff , amazing dinner, and the entertainment screen size was best
Contras: Seats could be a little bigger
Prós: Great staff and smooth on time flight
Contras: Small plane
Contras: Frankfurt connecting flights, security, and
Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.
Prós: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.
Contras: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.
Prós: Punctuality
Pleasant crew
Contras: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.
Prós: Very confusing going through security.
Contras: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.
Contras: Everything
Contras: Very long flight
Prós: Itinerary - hours of flight
Contras: Dinner could have been earlier
Prós: Nice people
Contras: Some games for kids
Contras: 50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft.
Lufthansa should not operate as a budget airline.
Contras: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.
Prós: They crew were super amazing the food was delicious
Contras: Well I’m tall and I was having a little trouble sleep
Contras: Late boarding
Contras: Orderly sitting of economy class passengers
Contras: All was good
Prós: Business class upgrade
Contras: Sitting in window next time
Prós: Big aircraft made it a smooth flight
Prós: Drinks served on flight. Comfortable seats.
Contras: Food.
Great
Prós: Not even a bump ...seriously an amazing plane and pilot!
Contras: The afternoon snack was disgusting ....(not just my exclusive opinion)
Great
Prós: We left with hour delay but still made it on time for the next connection.
Lufthansa had already announced they would have taken care of all inconveniences.
Contras: Nothing
Prós: Excellent service and food.
Contras: Seat could really use a real footrest instead of the metal bar.
Contras: Movies
Prós: Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!
Contras: The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt
Prós: We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight.
Contras: The snack sandwich was freezing cold...
Prós: crew attentive the plane is very clean
Prós: We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic
Contras: Even though it is a short flight, it would be nice to receive at least drinks offered
Prós: It was my birthday and the flight attendant gave me a rose, gummibears and champagne and congratulate me and I was very happy to receive that gesture
Prós: The crew is brilliant
Punctual, spot on... 100% service delivery
Contras: Nothing
Prós: Great staff , amazing dinner, and the entertainment screen size was best
Contras: Seats could be a little bigger
Prós: New spacious plane, great crew, comfortable seats, good wine and partiffs. Anything thing is better than flying over priced crappy American Airlines and will avoid giving them a cent anytime I can. Lufthansa did a great job.
Contras: I kid screamed all-the-way across pond all night. Maybe next force the parents to calm child down. Tough situation and had to really address that issue.
Prós: Itinerary - hours of flight
Contras: Dinner could have been earlier
Prós: Nice people
Contras: Some games for kids
Contras: Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!
Prós: It was an uneventful flight. The entertainment system worked well and food was good.
Contras: The lights kept coming on every few minutes making sleep nearly impossible.
Prós: Crew brilliant but seat very tight
Contras: Boarding procedure slow and hectic
Contras: I couldn't put my seat back properly because the man behind me was too big. Please put big people in spacious places its more comfortable for all.
Prós: Comfy seats in United Polaris
Contras: Crew didn’t ask enough for additional drinks (neither alcoholic nor water).
Prós: The crew was great! The seats are never comfortable on economy flights.
Prós: Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next...
Contras: ...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport.
Prós: Quick trip clean cabin
Contras: Sits
Prós: Good enough.
Prós: Good enough.
Prós: Crew was helpful and ver polite and efficient
Contras: At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss.
Prós: The crew is very nice.
Contras: Communicate with the other airports for delays....we got home 9 hours later and missed events which were planned because of a failed paperwork delay in Milano.
Contras: Frankfurt connecting flights, security, and
Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates.
Prós: Punctuality
Pleasant crew
Contras: No food on the flight! Due to some problems with the catering service, only a small sandwich was available.
Prós: Uncomfortable seats
Contras: Nothing
Contras: Unexpected $100 baggage fee for second checked baggage
Prós: The crew were nice enough. However, I thought it was strange that the flight attendant woke up the guy next to me to see if he wanted to eat, which he didn’t.
Contras: Checking in was bad. We had difficulty with the agent, who said that we needed to wrap our plastic tubs. We have flown other airlines using these same tubs for 15 years. After our minor altercation, the food on the two legs from Dammam and then on to Atlanta was very bad. I am not very picky with food and like just about anything. However, I was unable to eat the food served in 2 out of 3 meals. My time on Frankfurt was also not very pleasant. I will most likely try to avoid Lufthansa in the future.
Contras: This was one of the worst Lufthansa crews. You could not pay them to care. Many years of flying LH this is the first time I encounter such poor service.
Contras: I could not check in because the system cannot link my flight legs and as such it considered that I’m going to Europe although I’m just transiting in Europe. So it required a visa which I don’t have.
Prós: Everything is well organized, crew members were great.
Contras: Aircraft A330-300 sucks. It is SLOW! Boeng-777 did Moscow-Houston flight in 10 hours, but this A330 flew from Frankfurt to Atlanta in the same time.
Shelves for baggage are small - it is not enough room for all passenger bags.
Entertainment can be better.
Food... It could be SIGNIFICANTLY better! Or just do not serve it et al. If I could I would not buy it.
Contras: The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes.
Contras: I was supposed to have wheelchair assistance.
None there. Flight was on time.
Passenger assistance is AWFUL!!!
Contras: No food on board, very poor services but punctual
Contras: More food choice and more snacks should avialable during flight time
Both serving food is very bad
Prós: The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs.
Contras: The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold.
Contras: The plane was cramped
Prós: Smooth flight for the most part.
Contras: Better food choices. Better communication and better boarding procedures by rows or groups.
Prós: Confort
Contras: The crew and the food, specially the food.
Prós: Salmon dinner was the best dish Lufthansa ever served
Contras: Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever.
Prós: The leg room in economy class was average. Not too cramped. There were good selection of entertainment options to watch/listen.
Contras: The care and friendliness of the staff needs improvement. The quality of the food was poor. Additionally the boarding process needs to be better organized. Property sequence and queues need to be maintained and followed through.
Prós: Full bottle of water and continuous refreshments in flight.
Contras: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour.
Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies
Prós: Very accommodating staff
Contras: breakfast served was still frozen.
Prós: Great staff and smooth on time flight
Contras: Small plane
Prós: Very confusing going through security.
Contras: Not being delayed at takeoff. We didn’t have enough time, as it was, to catch our flight to Boston and had to run to catch our flight. The scanners at passport control were also a problem.
Contras: Everything
Contras: Very long flight
Contras: 50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft.
Lufthansa should not operate as a budget airline.
Contras: Entertainment unit was very slow and not even possible to operate properly. I had to ask for resetting it several times.
