British Airways (BA)
| Código IATA | BA |
|---|---|
| Rotas | 498 |
| Rota principal | Amsterdão Schiphol a Londres Heathrow |
| Aeroportos em que opera | 217 |
| Aeroporto principal | Londres Heathrow |
Contras: Canceled
Contras: A refund. I tried to cancel but.they would not let me.
Contras: A refund. I could not fly due to coronavirus. I tried to cancel and they would not let me.
Prós: Crew is very attentive and working hard during trying times.
Contras: My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time.
Prós: The crew was fabulous. Very helpful and upbeat!
Contras: The food wasn’t very good.
Prós: We were able to leave the country quickly.
Contras: It was freezing on the plane.
Prós: Literally nothing.
Contras: It could have happened.
Prós: Crew were polite
Prós: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.
Prós: everything was fine. uneventful
Contras: Food
Prós: everything was fine. uneventful
Contras: food
Prós: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.
Contras: Was overnight flight but food was served very late and lights were on for a while so people were getting drunk and loud with free alcohol served but no milk for toddlers available.
Contras: We were flying from JFK to heathrow to Tel Aviv. Israel declared that they we’re going to mandate all persons coming in for 14 days. British Airways did not cancel our flight and would not give us a refund. They would only rebook our flight to several weeks later. We booked our flight months ago because the specific time we booked was convenient for us. Our new flight is not convenient for us and we don’t want to go to a country that we will have to be quarantined in. We were very disappointed.
Prós: No and no.
Contras: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.
Prós: Glenlivet whisky for free
Prós: My air hostess was very friendly and kind
Contras: Food for vegetarians
Prós: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.
Contras: The tv news on BBC was 1 week old.
Prós: The crew were gracious and attentive to keeping us hydrated in Economy.
Contras: The seats were uncomfortable on this full flight, the food was average.
Contras: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.
Contras: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!
Prós: The fact that we had dinner and a snack was great! The crew were fantastic!
Contras: It was a bit cramped but overall it was a wonderful experience
Prós: Crew!
Contras: Seat spaces are so small for long flights. London Helsinki on the back seat was a torture.
Contras: It would be nice if at least snacks and a cup of water were provided.
Prós: nothing
Contras: everything
Contras: The pancake was not cooked enough couldn’t eat it
Prós: Plane was clean
Contras: Food could be better!
Contras: Too warm in the cabin
Contras: 1 hour delay in departure from Lisbon
Prós: It’s ok
Contras: Timing and food
Prós: Great crew.
Prós: Crew members were very friendly.
Contras: It would help to train them on how pour wine without spilling.
Prós: Crew.. single person was okay. Overall company operation plus late flight was poor
Contras: Luggage handling could be better. Flight on schedule will be good.
Contras: Rude check in lady who said I needed to check bag (but didn’t. Loads of space)
Prós: Love the Airbus, roomy.
Contras: Better entertainment movies, food are boring.
Prós: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.
Prós: safe trip
Contras: no entertainment, no food, would like to be aware no food
Prós: good noise cancellation
Prós: Flight was fine
Contras: Check in (i could not do it online) and the 82 chf cost to check a suitcase
Prós: Snacks
Contras: 2h late!
Prós: The crew and the food
Contras: The entertaiment selection. Should get better movie, TV and news selection
Prós: Seats were comfortable.
Contras: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!
Prós: Crew was good. Seats comfortable.
Contras: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,
Prós: Great crew
Contras: Very old entertainment system
Contras: This has been the most convenient way I’ve ever traveled.
Prós: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!
Contras: Nothing it was delayed by over an hour and there was ZERO on ground or in air rebooking support or information at all! Ground crew were useless and rude. No one was there to navigate us through a delay that you all caused. We were traveling with 5 children and there was zero sense of urgency. We missed our connecting flight as a result as did the 100+ other passengers on this flight. How could BA not notify it’s partner AA to delay the connecting transatlantic flight as a result of its 1hr long delays? Horrid!
Prós: The time and the route and seat pitch.
Contras: Food and crew.
Prós: Are you kidding? Its BA. Nothing but the time and route were good.
Prós: Nothing actually
Contras: Everything
Prós: Smooth boarding process
Contras: Surprise that British Airways does not have internet access on its transatlantic jets. Delta and Swiss air both had the last time I flew them.
Contras: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.
Prós: Crew was great; super easy boarding process; flawless take off and landing.
Contras: N/A
Prós: Nothing
Contras: Everything
Prós: The crew were friendly and helpful as usual. No issues at all.
Contras: Really cannot complain about anything!
Contras: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.
Prós: The entertainkeb5 was
Contras: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,
Contras: Other airlines have complimentary snacks so I was surprised that we had to pay for those.
Prós: perfect
Contras: nothing could have made this flight better
Prós: It was absolutely on time. Great!
Contras: The meal is always too spicy and for more south Asian style. I prefer more European meal.
Contras: Even a small coffee/tea service would be a nice addition.
