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Prós: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Prós: Literally nothing.

Contras: It could have happened.

Prós: Crew members were very friendly.

Contras: It would help to train them on how pour wine without spilling.

Prós: No and no.

Contras: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Contras: 1 hour delay in departure from Lisbon

Prós: Great crew

Contras: Very old entertainment system

Prós: Literally nothing.

Contras: It could have happened.

Contras: Delayet

Prós: Nothing.

Contras: Disaster of a flight - two hours late and blew connections in Mexico City for 11 people in our group.

Prós: Very nice crew

Contras: Limited alcohol

Contras: Flight overbooked, they assigned me a seat 5 minutes before departure

Contras: We have could have left, still in airport Mexico City

Prós: Aeromexico’s service during check in and boarding is the worst I’ve experienced so far. They are so unorganized that wait lines are so long and can take hours that you can easily miss your flight. The staff is just around not helping at all, not doing much to put order and make lines move faster. It’s not the first time this happens to me, it’s just the way they operate and not setup for busy travel days.

Contras: Make it to the airport 4 hrs earlier, 3 is not enough at least at the Mx city airport

Contras: Was not able to travel because of the virus, I was suppose to visit my parents

Contras: Delayet

Prós: No and no

Contras: honesty

Prós: Nothing

Contras: Very uncomfortable flight

Prós: Empty flight, lots of room and space.

Contras: Nothing- all was great

Prós: GREAT SEATS AND SERVICE

Contras: other than free flights, nothing

Contras: 1 hour delay in departure from Lisbon

Prós: Seats were comfortable.

Contras: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Prós: Crew were polite

Contras: I was in Business Class. The pillow appeared to be used on the flight from London to Antigua so i threw it on the floor in front of me. You would think with coronavirus it would be sealed like on American Airlines. No sandwiches or anything except some nuts and a small diet coke. I had to ask for a second one. It appears they only care about the people from London. Deplaning was from the middle door and it was a free for all. They have no idea about service well at least not in this leg.

Prós: Puntualidad

Contras: Snacks

Prós: The crew was nice for the most part

Contras: I was told I HAD to pick up my bag at the Mexico City layover, which turned out to not be true. Because I was told by 2 different people AND the flight announcement that I had to, it caused a lot of undue stress when I waited for my bag and it never showed up, because it was being sent all the way to Merida, my final destination. I thought my bag was lost, and I was scared flying to another country by myself, so it would have really helped my trip if they understood to tell me to look on my baggage receipt what city it said on there.

Prós: Affordable prices

Contras: Boarding process very desorginized

Contras: We have could have left, still in airport Mexico City

Prós: All was good

Prós: Fast checking and good service on board

Contras: I pay for the airspace above my seat - I didn't get it! Flight attendant obese and not me twice. QF need to lock their cattle class seat backs - insufficient seat pitch to allow leaning.

Prós: Nothing!

Contras: I was booked on flight QF 74 from San Francisco, connecting in Sydney (3 hour connection) to Queenstown, New Zealand. When I went to check in I was told that I needed a transit visa for Australia because of my Indian Passport. When I booked the flight back in September, it was not a requirement to have a transit Visa. I was told by the Qantas supervisor that this was a new requirement as of October for Indian and Chinese passport holders even with brief connections. 9 people were in a similar situation the day before and denied boarding. I understand that things change, but I am very disappointed in the service provided to me. Of course, they could not help me get an evisa for Australia, but they were not even willing to help me search for it rebook a Qantas flight connecting in a different city/country. They did not even connect me with online reservations directly to quickly do something to be able to continue on my journey. They only gave me a phone number to call and sent me away. I tried the number and was on hold for almost an hour. Luckily, my friends were on a different flight on Air New Zealand that had seats leaving in 2 hours, and I almost missed that waiting to talk to someone from Qantas. I booked a ticket with Air New Zealand (by talking to their checkin agent, who was able to connect me directly with a reservations agent via a direct line, which was something I was hoping Qantas would help me with at a bare minimum) and I was able to purchase a ticket for that Air NZ flight and continue on. I’m VERY disappointed in the way that I was treated and not provided with assistance in a timely manner. I would have almost missed that flight and have to miss out on pre-arranged travel plans losing out on an additional $2000 in tour / accommodation bookings.

Prós: Snacks

Contras: 2h late!

Contras: Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed.

Prós: Flight was fine

Contras: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Prós: Crew was great; super easy boarding process; flawless take off and landing.

Contras: N/A

Prós: The entertainkeb5 was

Contras: As someone who is 6 feet tall, I was ridiculously uncomfortable the entire flight. My knees were pressed against the seat in front of me, and when the woman in front of me reclined, I couldn't even unfold the tray due to a lack of space. I was very unhappy,

Prós: Love the Airbus, roomy.

Contras: Better entertainment movies, food are boring.

Contras: Even a small coffee/tea service would be a nice addition.

Prós: The crew were gracious and attentive to keeping us hydrated in Economy.

Contras: The seats were uncomfortable on this full flight, the food was average.

Prós: Crew members were very friendly.

Contras: It would help to train them on how pour wine without spilling.

Prós: Plane was clean

Contras: Food could be better!

Prós: Glenlivet whisky for free

Prós: Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great.

Prós: Nothing

Contras: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Prós: It’s OK

Contras: Need improvements

Prós: crew was amazing

Contras: no traveller pack, toothpaste, etc. seats too tight.

Prós: Seat was not super comfortable. Crew was excellent.

Contras: There was no online checkin or any ability to choose seats on your app.

Contras: The pancake was not cooked enough couldn’t eat it

Prós: The time and the route and seat pitch.

Contras: Food and crew.

Prós: My air hostess was very friendly and kind

Contras: Food for vegetarians

Prós: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Contras: The tv news on BBC was 1 week old.

Contras: 1- To present more than 2 choices of meals, either the main meals or snacks, like Kuwait

Prós: Not satisfied

Contras: Need improvements

Prós: The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything

Contras: The crew could be more friendly , more personal

Prós: My flight was canceled, and nobody answer me for my minry back request

Contras: No answer for my requests and emails

Prós: perfect

Contras: nothing could have made this flight better

Contras: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Prós: Glenlivet whisky for free

Prós: The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.