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I like that you can bid extra to upgrade to 1st class. It was well worth it to have better seats and more room. I liked the entertainment options. There was a lot of movies I wanted to watch.

unfortunately the seats didn't fold flat or have a zero-gravity position. The food wasn't any special.

Everthing in the flight was good

All

You were served a meal

The seats are literally on top of one another, you couldn't watch the movie in English only Spanish. We waited 30 min for a bus to get us from the plane to go to customs

flight was fast and on time, service was good

seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane.

We left on time and boarding was efficient

As we have learned, airlines, like banks, have figured out how to make more money (even though fuel prices have dropped) fees, fees and more fees and less, less, less services... o food, have to buy and they run out fast... The flight attendants are not as friendly (also depends on the individual) in general...

The crew was so attentive and respecful! Kept pouring wine as we wanted (without saying a qorf or requesting it) this is how business class should be. I love air canada business class. Super hyper recommended. Food was ok, in spite it eas a short flight. Crew was very very nice. ❤️

Nothing

Got a seat. Made it on the flight.

My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member).

Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that

..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice.

I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive.

The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!

Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs.

The crew was beyond friendly and courteous. Lots of leg room.

I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance.

Absolutely nothing. The plane was hot, stuffy and very uncomfortable. The food was terrible and the staff was rude.

The staff, the food, the entertainment, the cabin being extremely hot, the plane being so incredibly old!!

Check in was a mess in Ethiopia.

crew was okay on board.

delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over.

evry thing

no thing

Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!

Nothing!

While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel

I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!

i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly.

the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!

Crew was nice and friendly.

went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion was barely there.

One of the best flights I ever had on the last past 10 years I'm very happy with it thank you keep on going

Salir del avión

Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles.

All

All

Crew was nice and friendly.

went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion barely there.

One of the best flights I ever had on the last past 10 years I'm very happy with it thank you keep on going

All

Boarding process

Cabin Crew did not provide water to hydrate the passengers but, one time on the flight from Toronto to San Francisco.

NOTHING

The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA.

The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!

The cheap American Ramen Noodles

Got a seat. Made it on the flight.

My original flight (booked in January) was changed to the following day and there was no notification. So though the first leg was fine, the second flight (Toronto to London) i had to scramble in Toronto to book the flight and get a seat. (50K elite member).

It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing.

Leg room was descent

Excessive delays. Was scheduled to leave CLT at 3:21 PM, then rescheduled to depart at 423; then waited on the tarmac to take off for about 45 mins total; didn't arrive in NYC until around 718 PM; very long day with Delta Airlines.

I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive.

The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!

Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing.

nice movie but that's all

chair and light broken. tasteless food. small screens

crew was okay on board.

delays, delays and no answers about the schedule from anyone. poor food, poor entertainment. the plane was small, crowded and a disguising smell all over.

Delayed without explanation or heads up

everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone.

All

I like that you can bid extra to upgrade to 1st class. It was well worth it to have better seats and more room. I liked the entertainment options. There was a lot of movies I wanted to watch.

unfortunately the seats didn't fold flat or have a zero-gravity position. The food wasn't any special.

Crew was nice and friendly.

went to Cancun and out of the four flights, only had in flight entertainment once. Ac was barely working and in terms of beverages it was only coke, sprite, water, coffee or juice. Seen better selection on every other airline I've flown in. Seat cushion was barely there.

Everthing in the flight was good

Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that

..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice.

Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing.

Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight.

Counter agent.

I really enjoyed the movie selection on my personal entertainment screen. The movies were New releases and there was a good selection. Staff was also very friendly and attentive.

The cookies on the return flight with Delta were nice, but the mini meal on the flight down with Aeromexico was even better!

NOTHING!

everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone.

Delayed without explanation or heads up

Cost effevtive

Crew being unkind.

evry thing

no thing

All

You were served a meal

The seats are literally on top of one another, you couldn't watch the movie in English only Spanish. We waited 30 min for a bus to get us from the plane to go to customs

Salir del avión

Se demoró en salir, el vuelo fue de 4 horas (madugada) no pude dormir nada, el asiento era impresentable. Nada de entretenimiento a bordo. Habia unas pantallitas en el techo pero como todas, inútiles.

I like that you can bid extra to upgrade to 1st class. It was well worth it to have better seats and more room. I liked the entertainment options. There was a lot of movies I wanted to watch.

unfortunately the seats didn't fold flat or have a zero-gravity position. The food wasn't any special.

TSA precheck

Staff was nice

Way too long of a flight not to be able to recline much, stretch your legs much or get comfortable. Miserable

flight was fast and on time, service was good

seat was in poor conditon , numb after 3 hours on a 8 hour flight no entertainment units mounted in plane.

The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!

The cheap American Ramen Noodles

I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!

I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!

Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!

i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly.

the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!