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Contras: were not served drinks

Contras: We had a 5:35 am flight and the plane was 1/2 hour late to gate. By the time it got there, we spent over 1 hour sitting at gate loaded up waiting for weather to clear. It was fine when it was supposed to be there. Therefore, this was not initially a weather issue. Our connecting flight is 12 hours after Our schedules flight. I have a 1 year old toddler. Customer service rep less than sympathetic personality.

Prós: We finally got to our destination

Contras: Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

Prós: Fair space

Contras: Head steward with an attitude

Prós: General flight was good. Loved the food.

Contras: Beeing more than an hour delayed

Prós: entertainment was great!

Contras: Not much to eat for a vegan.

Prós: Was ok

Contras: Did not like the seats

Prós: Great service and attitudes by staff.

Prós: Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive.

Prós: Good food, entertainment and Delta Comfort section worth the extra cost.

Contras: Boarding at JFK a nightmare.

Contras: All was good

Contras: Everything was good!

Prós: I don't think I say anything I liked.

Contras: Food, veg option, given peaces of boiled mushrooms, Eggplants and spinach. What a horrible experience.

Prós: We traveled the same way back but with Air France instead, which was a joy. This aircraft was uncomfortable

Prós: good onboard service

Contras: the business class wasnt really so good to my expectation.

Prós: All flights on time

Prós: Crew was nice although one fellow was a little too “nervous” and looked bossy

Contras: Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all.

Prós: Flight was on time.

Contras: Food could have been much better in comparison with other airlines.

Contras: shuttle from terminal to plane takes a long time. Flight left late

Contras: Missed the flight due to late landing from earlier connection

Prós: O embarque em Congonhas estava organizado de modo que quem tivesse mochila ou bolsa para colocar sob os bancos tiveram prioridade em relação aos que estava com malas de mão. Excelente ideia, já que não precisei ficar esperando as pessoas brigarem por um lugar no bagageiro superior. Tripulação educada, como sempre.

Contras: Não tinha entretenimento a bordo e agora só oferecem água como cortesia. Nem ao menos um cafezinho. E nada de ficar mais barato por conta disto. Outra aberração é a cobrança por mala sem refletir no preço da passagem.

Contras: Lie-flat seat broken

Contras: The company lost 2 of my luggages

Prós: Pontualidade na decolagem

Contras: LATAM Entertainment não estava funcionando

Prós: Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?

Prós: Embarque foi muito eficiente e rapido

Contras: A aeronave entrou em manutenção minutos antes da decolagem provocando um atraso de 45 min. Adicionalmente o descanço da minha poltrona estava quebrado.

Prós: easy enough...

Contras: Lack of food!! LATAM you are doing it wrong

Prós: Entertainment options.

Contras: Service was poor, seat did not recline, and the food was terrible.

Contras: Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily.

Prós: Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection.

Prós: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Contras: tough to sit on a plane for 9.5 hours

Prós: It was an "average" flight

Contras: Food sent me and others to the bathroom---not good

Prós: I was finally able to have a working TV. Crew was great again.

Prós: For such a long flight, the seats were roomier than I expected - 2 at the sides, so there wasn’t the discomfort for a middle person.

Contras: The food was fine, but I was happy to have brought my own snacks along.

Prós: Same as my first flight

Contras: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.

Prós: I was finally able to have a working TV. Crew was great again.

Prós: For such a long flight, the seats were roomier than I expected - 2 at the sides, so there wasn’t the discomfort for a middle person.

Contras: The food was fine, but I was happy to have brought my own snacks along.

Prós: Same as my first flight

Contras: Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok.

Prós: The plane made no unscheduled landings.

Contras: The extreme delay that caused me to nearly miss my connection with Air China, the incredibly low level of English spoken on a flight originated in the US, and the complete dismissal of three cabin crew members when I asked about arrangements to be expedited to our connecting flight to Bangkok. Avoid this airline completely, and if at all possible, transiting through Beijing Capital Airport.

Prós: Staff, service,

Contras: Legroom, seat comfort, very long flight

Prós: Extra leg room only coz I was on exit isle

Contras: Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright

Prós: More leg room, easy boarding and comfortable flight in economy

Contras: NA

Contras: Te long transit time in Qatar.

Contras: Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs

Prós: I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible.

Contras: During our flight there was not air conditioner. It felt hot inside and short breathing at times.

Contras: We arrived to the airport over two hours before our departure time. We waited in line for over an hour to check our bags and get our boarding passes. When we checked our bags, we were told to hurry as our flight was boarding. We rushed through the airport to get in line to board the plane. When we got to the line to board the plane, we waited another hour before we were told to get on a bus to take us to our plane. Our plan left 45 minutes later than expected, but the airport never communicated any details about a delay. We rushed to wait in line instead of having time to get things at the airport or sit.

Contras: Very happy, excellent!!

Prós: Crew was friendly. Food somewhat better than prior leg but far from business class standard.

Contras: Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc.

Prós: Excellent service and on time performance.

Contras: The most unprofessional ground staff I have met coupled with the most disorganised airport

Contras: Unsufficent information about boarding ..I missed my flight I will never use this service again ... complete waste of time

Prós: The crew we're very nice

Contras: I had to run through Beijing airport because I had 45 minutes for connecting flight-----gate was very far from arriving gate. I am at Bangkok airport now waiting on 2 pieces of lost luggage. Food was not good.

Prós: I missed my flight due to reading the time of departure wrong, military time. It was my fault.

Prós: Crew very friendly

Contras: Seats are hard and uncomfortable

Prós: The 748 is nice and new and in premium economy the legroom stretches for miles

Contras: They lost our Bags! Crew did not speak english! Transferring is a pain! Food was very poor quality