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Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it.

Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant).

Conexion

Delayed

Although we had abou an hour delay, we arrived only thirty minutes after the scheduled time. The flight crew was very nice and friendly.

The touchscreen did not work very well; was only able I o see one movie but is was an overnight flight so it wasn’t too much at a hassle.

I like the Direct route

Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

Premium Economy seating is very comfortable and the cabin service was excellent.

Despite the long layover, they managed to misplace one or bags at Heathrow.

had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)

BA always has a wonderful crew and I really enjoy flying with them!

One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️

Flight was delayed by 1h30min, so we arrived very late

Food was good. Crew nice and professional.

Landing was not so smooth.

Good seat width Great movie selection Great food and drinks Nice and large A380

The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.

Leg space.

Boarding was late again, 25 minutes this time Seats are Too Tight

Crew was pleasant there were many seats vacant

Flight boarding starte 25 minuets late

Nice opera music available while trying to figure out the antiquated entertainment system.

Seating was the most cramped I have ever experienced. Service was relatively efficient and competent but not especially friendly. Really old entertainment system not easy to figure out. Lack of individual air control.

Crew was pleasant

Boarding started 20 minuets late

Everything except the food.

A four hour flight departing at 5pm SHOULD HAVE SOME EATABLE FOOD!!!! I am sick to death of going hungry on these flights because there is nothing I can eat on board.

That I had to take multiple plans when I wanted a one time stop

None

Cancellations and the staff was not very helpful at all! Very disappointed

4 hour mechanical delay and shitty communication

Flight was cancelled.

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either

Customer service and food.

The crew were very friendly and helpful.

It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights.

The crew, especially Martin and Imen, were fabulous!

The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards.

My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA.

The crew were very considerate. Also they have the best baby beds we have seen so far

The entertainment system was glitchy.

Crew, boarding, seat

Paris airport is extremely passenger unfriendly. Better to connect somewhere else

Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim.

Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here.

Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle.

Slightly too cool but I had an extra blanket and that is preferable to hot.

Pontualidade

Fizeram despachar a mala de mão.

Very comfortable

Was a good flygt, the is a room for improvement

The space between seats and the seats is not that confotble.

Service was good. Staff was as well.

The boarding unfortunately the Quito airport it’s too small

On time, fast boarding

Disponibilidad y ayuda del personal desde el primer momento que llegas a la ventanilla a documentar. EXCELENTE!! servicio.

Excelente servicio por las aeromozas y comprensión de asignaciones de asiento por mi estado medico.

Mucho frío!! Durante el vuelo

The bathrooms on the plane were soooooo tiny, and the logos on the bathroom doors didn't work well.

Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon.

All the people standing in line prior to boarding.

Customs massively backed up. Somewhat disorganized

Cabin was too hot!!!!

On time, clean and comfortable

The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update

The only problem was that I could not check in till morning 4 hours before my flight. Everything else was great

Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

Great service

Not a thing

Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better

Crew was great. Boarding and deplaning was really fast.

The entertainment was horrible. I had to watch the same three movies over and over again, because the other choices were not good. The food was barely edible. If I fly with AirChina again I will have to bring my own food and download enough entertainment for the whole flight.

Good land side service (partially because I am Star Gold) and fair on-board service. luggage was delivered faster than expected in beijing.

Fair Food and Fair beverage... Air China indeed needs to have some western style food. seat is fair to poor condition; too narrow for me even for a economy class (mind you that business class is not much better). and maybe they should learn about something called "entertainment terminal". you stare at a public, plasma TV for 3 hours without change of programs. thanks for the ancient device. that does remind me what flights could be 20+ years ago.

Customs massively backed up. Somewhat disorganized

The flight dely 1 hour

They lost my luggage & made me miss my connecting flight

love that Delta is now giving out Kind bars. Thanks!