Hotéis em Tóquio

Prós: I booked this hotel for my daughter and partner , she just Emailed me to say that it was excellent , big comfy bed , nice view , exciting location

Contras: The overall experience with the hotel was positive , nice room , good location

Prós: Hotel was clean.

Contras: The location of this hotel was not great. Pretty far away from the train station. Nothing in the immediate area. Wouldn’t stay in this location again.

Prós: Location

Contras: No provision for late check-out even though the hotel wasn’t full

Contras: walking distance to Shinjuku Station was quite far especially the weather was cold in December.

Prós: blueberry and cassis from the safe was awesome. happy hour on lvl13...beautiful view. solo traveller here... loved it from the moment i arrived except for rain on my first day besides that... would recommend to anyone

Contras: the lobby floor. when walking through with wet shoes on a rainy day just makes a noise that irks the soul and echos

Prós: Location and amenities

Contras: Nothing expected small room size but configured for comfort as possible. Did wish there was a blind for bathroom although glass is shaded could still see body shadow thus did not stand to shower

Contras: A small blot, they didn’t communicate about the jacket I forgot in the room until I called them 5 days later.

Prós: It has a good location but you have to walk a bit. It has a 7 Eleven and a Lawsons, that was great for late night food and snacks and cheap breakfasts.

Contras: You do have to walk a lot from the nearest JR station.

Prós: Hotel was very clean and the staff were nice. They also spoke English very well.

Contras: Hotel was far away from Shinjuku station. It was also in the middle of the red light district. Not really my thing. Wouldn't stay here again.

Prós: Location

Contras: Price vs value received

Prós: Location and staff

Contras: Breakfast could have been more varied

Prós: Great staff and location ... fantastic rooftop bar and restaurant. Rooms v small

Contras: Tiny rooms for cost

Prós: It was very convenient for travelling around as it was a 5 minute walk to Shinjuku Station. It had the feel of Tokyo, very busy area, crazy.

Contras: It is Tokyo and it was a little bit of a late booking but, the room and the bed were small for 2 people, especially when you had your luggage in there. There were no rooms with large beds available, but i would recommend booking one if you can.

Prós: The hotel is very well located

Contras: The interior of my room was quite old. The desk varnish was gone and the room was pretty smelly.

Prós: The location of this hotels is perfect, it is in the middle of everything in Shinjuku. While it is thriving, lively area outside, the rooms are quiet on the inside. The rooms come with blackout curtains to keep out the bright light. It is a 5 minute walk to Shinjuku station. there is a 7 Eleven conveniently located on the ground floor. You can easily walk to many department stores, Omoide Yokocho, Golden Gai, Shinjuku Gyoen, the Tolkyo Met. Gov't Building and more. The bathrooms are awesome and the twin rooms are quite spacious.

Contras: We accidentally arrived during the Coronavirus outbreak, the trip had been planned for months. The hotel had to change some of their services, specifically the breakfast, but there was nothing they could do for that. You can't offer a buffet during a pandemic. They did everything they could to make the guests safe while still offering a world class level of service and kindness.

Prós: Location can’t be beaten. In the heart of Shinjuku and right next to the main shopping area, definitely the best place to stay for location. Staff are extremely friendly, attentive and provide great service. Cleanliness is good with a great size bathroom: only downside is the room side and space in the room itself, fairly compact - so those wanting more space would be find somewhere bigger. Bed and pillows provided could be better, bed is rock hard and pillows vary from too soft to rock hard too. Apart from the issues, highly recommended

Contras: Rock hard bed and pillows. A little cramped

Prós: GREAT location, kindest and helpful staff in the lobby and at restaurants! Assisted with daily itineraries and suggestions on how to navigate the city and different areas!

Contras: Room was small and don’t have dressers but you don’t spend enough time in the room to notice, just asked for extra hangers organized on the couch! The shower and restroom were separate (in our room at least) and I loved this! Shower also had the best water pressure, very clean!!

Prós: Very good location in the center of Shinjuku, about 10 minutes away from the train station and taxi service outside. Had an ATM and 7-11 attached to it. All the amenities a person could need, toothbrush, hair brush l, razor shaving cream, free bath salts for everyday I stayed. Shampoo conditioner and body wash smelled great. Shower and bath were awesome! 1rst floor breakfast was the way to go, 8th floor cafe was nice but had less variety than the other. Staff knew English, and the concierge service was great for booking and easy airport limousine back to HND airport. Very close to robot resturant and bars that are open 24 hours.

Contras: Nothing!!

Prós: Loved our stay at Hotel Gracery Shinjuku! Room was comfortable and we were on the 29th floor so the views a were amazing. Location was great and close to restaurants and shops and train stations. The room was cleaned daily which was nice to come back to each night. Would highly recommend!

Prós: Staff were friendly and helpful

Contras: Small room, more hooks or a shelf would of really helped

Prós: Great wet room set up. Felt like a luxury to have a bath in a Tokyo hotel room! Very convenient being so close to Shinjuku station (east exit). Great eco option where they make up your room with just the essentials like replacing towels and emptying bin. 7/11 downstairs was VERY helpful! Beautiful view from the window. Quiet in the room and hotel. Staff always lovely. Mini fridge very helpful, variety of light options in the room.

Contras: Just be aware that if you leave the hotel early in the morning, the streets may be quite dirty before the street cleaners come out.

Prós: The bathtub was excellent after a long day of exploring. The staff was friendly and helpful. 7 11 in same building. 12 minutes from Yamanote line.

Contras: I didn't stay longer.

Prós: Great location I happened to stay during covid19 was very quite

Prós: Everything was great. The staff is very helpful. Would come back in a heartbeat.

Contras: Prices are on the high side but it's Tokyo.

Prós: We were greeted in the lobby by friendly staff and a little robot. Laundry machines are a plus. Excellent location, across from Shinjuku Station restaurants and shopping, walking distance to Shinjuku Gyoen National Garden and a few minutes walk to Shinjuku Golden Gai.

Contras: Great all around

Prós: Breakfast

Contras: Poor customer service

Prós: 1. Excellent location. Near train station. Also within walking distance to many department stores and F&B outlets. 2. Airport limousine bus stops directly outside the hotel. Convenient if you have a lot of luggage or if you're traveling with family or elderly. 3. Large and comfortable waiting area at lobby. For you to rest while waiting for check in or for the limousine bus to arrive.

Prós: Location, airport limousine bus service and spacious lobby. Staff was also courteous.

Prós: Large hotel with good location.

Contras: Lot of tourists at lobby and some noise from the street at night.

Prós: good location

Contras: relatively small room

Contras: Wireless LAN is horrible

Prós: Everything was clean staff great and all essential services available. Caters to English speakers.

Contras: Enjoyed everything.

Prós: Room was clean and had everything you need. Staff were very lovely.

Prós: LOCATION is the best thing you'll get from this hotel. Oedo and Shinjuku subway line entrance is in front of the hotel and Shinjuku JR station is located within 5 mins walk. You also can get an airport limousine bus to reach the hotel directly from the airport. Everything in Shinjuku is so close to the hotel, restaurants, shopping malls, cafes, etc. The room is nice as expected. Quite small but you don't expect much room space in Tokyo anyway. Staff can speak acceptably English and helpful. Breakfast is amazing. I don't know how to explain but their salad bar is so delicious. The price is suitable for everything they offer.

Contras: Nothing is negative about this hotel.

Prós: Staff were so friendly!!

Prós: The location of the hotel is excellence. The room is clean and relatively larger than other hotel in similar price range.

Contras: No fittness center

Prós: Location is very good and room is very clean as well.

Prós: We stayed at Cerulean for more than 10 visits to Tokyo. Cerulean staffs are fantastic, and always looked after us. Our home in Tokyo, highly recommended!

Contras: nothing

Prós: staff was very nice and helpful. the room was clean. not the best or most modern but it's the basics. nice renovated bathrooms. high floors. AIRPORT SHUTTLE IS AMAZING!

Contras: the bedside tables are a bit ghetto. otherwise everything was good.

Prós: Bed was firm. View was wonderful. Staff was very friendly and knowledgeable.

Contras: No complaints

Prós: Old school Japanese charm and omotenashi

Prós: +Best Service (English friendly) +Best Location (5 minute walk to Shibuya Station) +Best Views +Extremely Clean & Comfortable +Luxurious +Worth the Cost of Stay

Prós: Room price was reasonable, however, breakfast was 33k yen ($30) and $20 for the gym. Although expensive, the breakfast bar is excellent - better than most I've had here in the states. The bar at the top floor was cool with good ambience. Most of the staff speaks some English and are very helpful.

Contras: Do not recommend the expensive Japanese restaurant in the hotel. Shrimp tempura did not taste fresh and other dish not worth the cost.

Prós: Our room was well appointed and everything worked well. No marks or scratches to show wear and tear. The in room sound system was great and the complimentary unlimited data smartphone was extremely useful.

Contras: While the Executive Lounge was a nice haven to relax in and very classy, the food selection should be changed more regularly. There were no changes in the food/drink offerings across our entire five day stay.

Prós: Location

Contras: Service was "hit and miss", particularly in the lounge. The price was quite high for average quality rooms.

Prós: The deluxe city view room was phenomenal for a country boy like me. Room cleaning and bed making was excellent, left my extra spending money in the room and never missed a penny. Everyone was so very polite in the hotel, the view from the bar on the top floor is also not to be missed. Prices for drinks, etc. are as to be expected for this hotel, but don't miss breakfast! As American as you could want, and make sure you ask the guy with the chef hat on to make your eggs. Omelet, over easy, whatever, they will be done to perfection and delivered to your table. I loved my stay at this hotel, it was hard to come back to reality in the US.

Contras: No free wifi

Prós: Very central and great to explore the city Amazing view

Contras: Bad room service Bad laundry service Old carpets, outdated interior Additional charge for pool and gym Not even close to European 5 star standard

Prós: After arriving in Tokyo following a long flight it was great to be staying somewhere that was an easy distance from the airport. On arrival staff were friendly, helpful and spoke excellent English. The bed was super comfortable and the view from our 29th floor room was pretty spectacular. The hotel provided us a great base for our 4 days in Tokyo and the top floor bar was a lovely place to end the day. The breakfast was nothing spectacular but set us up for the day and it was also possible to use the voucher for lunch, which was a nice option.

Prós: The location was excellent

Contras: Limited choice of resturants and they close early

Prós: Great location, easily accessible, excellent rooms with a gorgeous viiew

Prós: We loved the spacious room and the fantastic view of the city!

Prós: Restroom facility

Contras: Rome Style

Prós: great location, excellent service/staff, very comfortable room

Prós: Excellent, spacious & clean room, friendly and welcoming staff, excellent rates.

Contras: No, I was completely happy with everything about my stay.

Prós: The view was breathtaking.

Contras: Not really.

Prós: the location, staff efficiency,room ,view, bathroom

Contras: everything was perfect,great value for money

Prós: The welcoming and check-in at the hotel was perfect and very professional. It was also very convenient to get there from Narita airport with the bus limousine. Best location ever in Tokyo!

Contras:

Prós: City view and hospitality

Contras:

Prós: The politeness and readiness to assist of the whole staff from reception point to breakfast restaurant. The ultimate cleanliness. The most extensive choice of food and beverages at breakfast, including sections dedicated to foreign cuisines. The perfect location nearby metro and JR station.

Contras: Proficiency in English which every staff member lacks significantly, however at the end of the day, we could understand and be understood one way or another. That is the fact you face all over Japan, whatever the reason.

Prós: Very close to subway, many shops and restaurants. So it is very convenient.

Contras: They are fluent in Japanese mainly. Some will try but some presented difficulties in English speaking. But majority of them would try hard.

Prós: The location was really good. There is nearby shopping n food all within 5mins. Travelling was a breeze as kinschio is only 3 station away from tokyo station. Free shuttle to disneyland was also really helpful for us as it our first time to tokyo Disneyland with my 4 yr old son. Even can take their local bus to tokyo skytree, which was a good experience for us. Bed n pillow was really comfy..

Contras: The small size of the room which is kinda of expected in Japan hotel. Customer officer aint really good in English. Only very basic English.

Prós: It’s location is very convenient. The staff members are very helpful and accommodating. They are generous with amenities and also offer a shuttle service to and from the airport. Thank you, we enjoyed our stay!

Prós: The breakfast was really good, staffs are nice, environment is super clean.

Contras: no

Prós: Good location, amazing view of the Tokyo Skytree. Very comfortable accommodation. Clean with helpful staff.

Prós: This is our go to hotel in Tokyo. We've stayed here for 3 times already and everytime, the service is exceptional. Rooms are big and comfy. Breakfast is great and amazing. The location is very near kinshicho station which has access to most parts of tokyo. Its very near the sky tree ( 5mins by train). It is connected to a shopping mall (arcakit) that has groceries and everything you can think of. There are also convenient store and restos near it. Hotel provides free transpo to disney land ( to and from). Offers discount to sky tree. There is also an airport limo that directly stops in the hotel driveway. Staff is very helpful and would go out of their way to assist you. Shout out to Ms. Aira Kim for being so helpful during our 2nd and 3rd stay. Will definetely stay here agan foe our forth and so visits to tokyo.

Prós: Room was comfortable and clean. Breakfast was good. Buffet was not operating to to the Covid 19 virus, but was served to your table by the staff. Restaurant staff were very nice. Good location near Kinschico station and a lot of dining options nearby.

Contras: Pillows were horrible, small and with some grain layer? My wife found the bed hard.

Prós: Just like the title!

Contras: One minor maintenance that we told the staff about.

Prós: Staff were approachable and spoke English. Room was large and comfortable with various furniture to make your stay comfortable. Portable Wi-Fi is given to guests and it is clear that the hotel thinks of providing whatever they can to ensure that the guests have a pleasant stay with Keio Plaza Hotel, with various services like Bus Limousine booking (to the airport) and convenience store available within the hotel itself.

Contras: While not too far, Keio plaza hotel is a fair distance away from Shinjuku station (about 10 minutes). As a premium hotel, it is only natural that other aspects such as the food is a little more pricey to justify the top-tier service they provide for their guests.

Prós: Close to Shinjuku station. Fun restaurants nearby.

Contras: Waited on average 10 minutes for elevators, which were full and stopped almost every floor. No seating in lobby. Restaurants in hotel very overpriced. Would not stay there agin.

Prós: Unfortunately due to the Covid-19 pandemic nothing was open. I wish prices were reflected on that but seemed the same as always without facilities open and room service items limited as well as time. However the staff was very kind and helpful

Contras: That price was still the same even after not having the facilities open nor a full room service menu, and also room service closing early. I understand the closure, I feel Price should’ve been lower

Prós: Great location! Literally you can step out the door and directly access the metro. Super easy to walk almost everywhere from the hotel.

Contras: The restaurants in the hotel were very good but EXTREMELY expensive.

Prós: Good location and room - great breakfast

Prós: Location

Contras: The room and the hotel are not so modern

Prós: Great location near the Shinjuku train station. Service was excellent (although perhaps average for Japan). Pillows not so comfortable - would have liked a selection of hard/soft (therefore the OK rating on comfort). Room A/C worked very well (I like to sleep in a cold room). Great view of Mt. Fuji and Tokyo government buildings. I prefer the Hyatt Regency Shinjuku when the cost is reasonable but this time it was considerably higher. Have stayed at Keio plaza about 5 times and at Hyatt about 20 times.

Prós: The staff are very attentive, polite and friendly. The bed is comfy. Our room is facing the Tokyo Metropolitan Building which we can see Mt. Fuji from the distance. Good View!

Contras: The breakfast choice is the same for our 2 nights stay ; as a 5 star hotel, only 2 types of cake, the bread and pastry were cold, limited choice of food for the breakfast.

Prós: The location was amazing but that's about it

Contras: Rooms very outdated, very pretentious staff, everything that has to do with this hotel is ridiculously overpriced! We to check out one hour later than planned after a 6 night stay and they asked us to pay a fee... very disappointing

Prós: super location. very professional service.

Prós: location

Contras: check-in staff was unfriendly and not welcoming at all. You should learn from KYOTO !!!!!!!

Prós: Breakfast options are good.

Contras: The South wing room bathroom had a slight sewer odor at times.

Prós: the proximity to shopping, restaurants and transport. Also liked the view from room - comfort of room - range of restaurants in hotel was great - service was friendly and prompt - felt very welcomed - especially as our knowledge of the language was limited - liked the ambience - international

Contras: Cannot think of a thing we didn't like

Prós: Very convenient

Prós: Comfortable and convenient.

Contras: Everything is fine.

Prós: free internet, good in-room coffee maker. Close proximity to metro, restaurants, cafes, department stores and shops

Prós: The hospitality

Prós: location

Contras:

Prós: The Hotel is good and cosy. My only complaint is to the fitness club is not free for all guest as each ordinary is required to pay 1100yen per day

Contras: See above comment.

Prós: It was clean and easy to stay to. We went there for our anniversary, and the staff gave us a gift on our check out.

Contras: There were less convenience store around.

Prós: Large rooms, not the typical smaller rooms you see in Tokyo. Service was excellent and linen was fresh and clean.

Contras: Location was farther out of town, but there is many choices for bus, taxi or train to get into Tokyo.

Prós: Beautiful hotel in great area. It has a very luxurious feel to it for the rate you pay

Contras: Gym wasn’t free

Prós: I just want to wright about staff was very helpful why I can’t speak Japanese they try to help me how I can go around Tokyo to enjoy my vacation. Just for future if property can make food for Muslim like Halal food witch was fantastic.

Prós: The helpful staff, clean facilities and proximity to shops and restaurants

Contras: Nothing, it was all excellent

Prós: The people, the food options, the décor. Liked the fact that they offered "pj's"!!! Very nice.

Contras: = I wish the bathroom had more counter space = there were not enough drawers so that I could unload my suitcase for the 7 day stay = while the train took us out to Shimbashi, the fact that it stopped running at 7:30 hindered staying out in Tokyo.

Prós: Amazing hotel. Rooms were very comfortable. Able to provide four beds in one room for a family of four. Breakfast buffet was outstanding. Excellent staff.

Contras: Nothing.

Prós: Great service, all of the employees are very kind and willing to help. The staff speak English so that is a plus. Great romantic location at night. Would definitely recommend this hotel!

Prós: Beautiful view from window . Size of room was big , very peaceful area around , no crowd .

Prós: Great location for transportation,food and shops. Clean ,safe and friendly place to visit.

Prós: Location was excellent. Close to malls. Breakfast was excellent.

Contras: Keep up the excellent service.

Prós: spacious......

Contras: the housekeeping did not clean up the room well..... the many thing just like candy wrapper were still in the carpet.....

Prós: The view from the bar/restaurant on the top floor was outstanding!

Contras: I thought the hotel was closer to Haneda Airport than it turned out to be.

Prós: Easily accessible from Shinjuku-ku station. Large size bedrooms are worth paying extra for more comfort.

Contras: Restaurant closes too early.

Prós: room service

Contras: nothing

Prós: We were in the Executive Lounge so enjoyed breakfast, pre dinner drinks etc. Very good service.

Prós: Decent size for Tokyo and price range. Close to subway.

Contras: Room appeared outdated for the price. No special amenities. Some staff was friendly whereas others were not. Sauna was very small.

Prós: Everything went well. Staff fabulous, we were using the Executive Lounge and to be greeted by your name (we did stay 10 nights over two periods) and then be "Welcome Back Shirley and John", did you enjoy...….

Contras: Hotel is kinda old but well maintained Breakfast is OK not amazing.

Contras: The food choices are very expensive fir what you get.

Prós: Second time to stay there. First time was given a free upgrade (to an Executive Room) as there were no single rooms available. This time no upgrade but the room was almost as good. The most spacious rooms I've had in my trips in Japan. Good views, good for business district and short walk to main station/shops. The area is a bit of a quieter and a bit of a breather from the crowds/bright lights of the area around the main station.

Contras: The bathroom could do with being refitted to be more modern and contemporary.

Prós: the location is good,very clean hotel the shuttle bus services is very helpful

Contras: No comlpains

Prós: huge 'n not cosy

Prós: the huge comfortable bedrooms, and the excellent staff.

Prós: Extremely polite and helpful staff. Quiet location, very close to Tokyo Metro station.

Contras: Wifi was expensive and had to be renewed every 24hrs.

Prós: i like the friendly and helpful staff staff. however on the nite of 30th we came back very late and accidentally left our two strollers outside the room. when we checked the next morning the staff at the concierge was not so pleased with our explanation and sort of sternly reminding us not to repeat the same event again. but overall it was a pleasurable experience there.

Contras:

Prós: it is strategically located, and its value for money is an added value. i enjoy the luxuriness of the hotel and its facilities.the staff is very helpful and courteous

Contras:

Prós: The moment we arrived, we were greeted by a posh and luxurious hotel lobby. There's no doubt about it, the hotel is beautiful. The room is even more so. It is spacious, has very modern furnishing and a very unique window that is able to transform itself to look like a Japanese sliding door. The hotel shuttle to Shinjuku Station is most useful.

Contras: It would be great if the hotel shuttle operates abit longer. It stops at about 9.50pm. Guests that spend late nights out would benefit if the shuttle could extend its operation hours till midnight. It would also be great if the hotel has transportation arrangemen for Tokyo Disney Resort like some Shinjuku hotels that I know.

Prós: Location for train, subway access was ideal. Extremely helpful and friendly staff. Very comfortable and clean accommodations.

Prós: Views , staff location rooms all kept amazing clean and tidy

Contras: Nothing

Prós: Amazing city view & CustomerCare

Prós: fantastic window with seat on 33rd floor, overlooking Tokyo Tower. Just like Scarlet Johansen in Lost in Translation!

Contras: shower might have been better, esp for taller people - though a hose over the bath seems to be standard fare in Japan. Plenty of pressure in it though. Room a little tight in size but quite adequate

Prós: Super nice view on Tokyo, nice location, very good breakfast. Perfect place for a shot stay in Tokyo.

Contras: Breakfast was so so

Prós: Nice view, great room

Contras: There was not an actual spa/pool they room comes with a soap that makes the bathtub a ‘spa’ this was dissapointing

Prós: Location to Haneda Airport and train stations made visiting Tokyo in 48 hours a breeze Staff very attentive Internet service A+

Contras: That breakfast was not inclusive of the cost of room! Rooms are small and a nice touch would be to include a continental breakfast with the room.

Prós: The location was fantastic and the staff was extremely friendly.

Contras: The beds were awful and my wife and I woke up with back pain each day. The lobby on the 25th floor with separate elevators to the room was also a bit annoying.

Prós: It was my second time staying in this hotel, and it was just as excellent as last time. I especially liked the extraordinary view. This of course depends on the room. The hotel lobby is at the 25th floor, and the guest rooms are located above that. If you book a room "with Tokyo Tower View" its pretty much guaranteed that your view on Tokyo is not obstructed by other skyscrapers and also that you're also looking towards the direction of Mount Fuji that can be seen if the weather conditions allow it. I also liked the beautiful atrium of the hotel (where the breakfast buffet is located) and of course the excellent transport connections of the location Shiodome: There is direct access to Yurikamome- and the Ōedo-Line, and you can use an underground connection to Shimbashi-station that gives access to Yamanote-Line and many others. Ginza and the exceptionally beautiful Hamarikyu gardens is well within walking distance. Shimbashi is a very interesting area to explore with tons of small and very japanese (non-touristy) little spots for eating and drinking. Directly in the basement of Shiodome Media Tower, where the hotel is located, there are several small and good value restaurants, and even a small supermarket that is open all the time, and can be reached with the Elevator, which is extremely convenient.

Contras: Nothing to complain about :)

Prós: Extremely comfortable room with phenomenal view. Friendly and helpful staff.

Prós: Location Views Staff Cleanliness

Contras: Small rooms (to be expected in JPN)

Prós: Location is convenient, bed was very comfortable, staff very friendly competent and helpful

Contras: Pricey, bathtub a bit small

Prós: I didn't spend much time in hotel but everything was OK. I like to drink coffee in the lobby and view from my room was fantastic - night Tokyo and Tokyo Tower. Very close to metro station and 5 min. on foot to Yamanote line. Additional "pro" Limousine bus to airport.

Prós: Excellent room with ample space. Good seperate beds, nice view.

Contras: Price of breakfast is high (2500 Y). This is not uncommon for Tokyo but still too much.

Contras: Smoking is allow at the lobby on the 25 floor and that turn me away from getting a drink at the reception / lobby

Prós: Loved the clean room and the value for the money. Also the location was good (although it is in a business district) - but very nice to be able to walk to several eating choices without paying for the high meals in the hotel. We also found the Mini-Mart downstairs very convenient to buy water and snacks for our 4 year old. The hotel is very accessible to the subway - walkable with connecting under ground passages. We stayed here with a 4 year old child - and were able to get a baby cot that sat flush with our bed (open rail on one side) so the baby could sleep next to us (at no extra charge).

Contras: Overall the staff were great, helpful and friendly. I have a minor criticism for the hotel - I gave a fair rating for the Hotel staff because of our experience with the Concierge. She does not have the personality to work on this desk - the many interactions I had with here were polite, but not friendly or she didn't go out of her way to make recommendations or be overly helpful. She had a bit of sour personality (very un-Japanese), made me feel like I was bothering her with my questions - and in my opinion that leaves a bad impression of the staff - when in fact everyone else was super nice. However being new to Tokyo the Concierge is the most important liaison to us as we depended on her advise to get around the city.

Prós: Extremely convenient location - walking distance to Ginza & Hibuya and fish market with easy access to subway & quick taxi trip to Roppongi

Contras: NA

Prós: Great city views, excelent location for ginza area and central tokyo

Contras:

Prós: Great location (15mn walk from Ginza shopping area), very professional service, great rooms view (hotel reception located at the 25th floor, all rooms are from 26th floor and above)

Contras:

Prós: wonderful place ! everything was just perfect.the location was a nice suprise - very cool neighborhood.

Contras:

Prós: the view

Contras: rooms very small , uncomfortable

Prós: English speaking staff, good location

Prós: The location and proximity to the Shinagawa Station is really close and a breeze to connect to different parts of Tokyo. Loads of shopping and eateries in the area too.

Contras: It’s a big hotel. The hotel staff were average in their service in all honesty. We were met by rather cold staff throughout our stay. The rooms are dated but clean.

Prós: Location was decent.

Contras: Outdated. Nasty room.

Contras: They don't tell you there is an additional charge to use the pool. Of about 1400 yen per person.

Prós: Room with good view and the restaurant taste so well with good price!

Contras: The basic facilities in the hotel’s are relatively old but it’s fine to stay that!

Prós: The location is great

Contras: The Annex Tower room we had during this stay was not as nice as the North Tower room we stayed in a week prior.

Prós: Location was best thing about booking this hotel.

Contras: There AC was automatically set and could not get colder then 70* the room was so stuffy and uncomfortable. They brought us a fan and told us to turn off the AC as the temp was automatically set. That was not a good thing.

Prós: A lot of restaurants around and the location.

Contras: Long queuing at the check-in and also a bit waiting for the breakfast before we got a table and 11am check-out too early normally it should be at 12pm.

Prós: the different opportunities for Breakfast

Prós: Location.

Contras: Your website did not state how many things were closed due to corona. I purposely picked the SHINAGAWA because it had restaurants, bowling alley, movie theater, and aquarium. None of these facilities were open. We spent a lot of money for very little

Prós: We stayed in the North Tower and the room included a really nice breakfast buffet!

Contras: The North Tower room we had was very small.

Prós: The location and the clean room.

Contras: Nothing in particular.

Contras: A little far away from metro station

Prós: The rooms were superb and practical. Views nice and staff so great and helpful. Japanese Garden also lovely. Japanese breakfast very good. Central to many things and area around metro very good for restaurants and bars.

Contras: In hotel dining and drinking was very pricey.

Prós: Buffet breakfast in the Garden Lounge was very good as always, with views out over the lovely gardens and waterfall., and room service was prompt, well-presented and delicious. Notably, there are a number of excellent restaurants on-site from which to choose. The gardens at Hotel New Otani are beautiful any time of year, and well worth wandering through. English is now spoken by most staff, which is very helpful for weary English-speaking travellers.

Prós: This is an excellent hotel in a good location. It was a little away from the action but very comfortable throughout.

Contras: The gym is expensive to use for guests which is unnecessary.

Prós: Very kind staff, very accommodating to American (English speaking) travelers. Fantasatic breakfast options. Several great restaurants on property. Easy to get to subway and train.

Prós: Staff were really helpful ,if you look lost they would ask if you need help.There was a lot staff and they were friendly.Rooms were bigger than most Japanese hotels and clean.Breakfast at tower was awesome and overall the hotel was enjoyable experience.

Contras: Nothing

Prós: Free car parking for guests. refurbished rooms. Good breakfast & good choice of high end restaurants.

Contras: Sofa was small & facing the wrong direction to watch the tv. Bathroom & toilet were a little small with glass doors which didn't close properly.

Prós: I liked that the hotel served mainly individuals on business. The staff were extremely helpful and nice. There are some great restaurants in the hotel and a great a garden.

Contras: A tour of the hotel would be great since it's such a big place. It took me until the end of the trip to figure out how to get around easier.

Prós: the view from the top of the tower and the garden

Contras: Everything inside the hotel was extremely expensive, the access to the swimming pool was not even free

Prós: Brillant service, location and setting - surrounded in its own garden! A very short walk to train networks and city resturants down the road.

Contras: Restaurants were quite expensive and as the hotel had three sections, orientation was a little difficul.t

Prós: Clean room and good housekeeping. Also liked the temperature in the room.

Contras: The check-in process was not good. I was very delayed for my appointment then was given a smoking room. Also,the room was very dated in its styling.

Contras: not free and easy access to internet room

Prós: Staff were excellent, all spoke very good English and couldn't do enough to help.

Contras: Restaurants and shops in hotel were really expensive, but there's plenty of excellent local alternatives.

Prós: The great service and facilities.

Contras: We thought the food in some of the restaurants was average for the price.

Prós: The breakfast buffet was delicious. There was a wide variety of superb food. The view was fantastic. The fitness center was well equipped.

Contras:

Prós: Good central location for exploring the city with 4 different metro stops nearby. Nice view from the room as well as the breakfast room at the 42nd floor.

Contras:

Prós: Staff was very discreet and kind (in a japanese way). The hotel is really well placed near a big station of metro (several lines here) 2 minutes walk away.

Contras: I found a little bit miser not to give free internet access (I always find this a pity) at this price.

Prós: Breakfast was good

Contras:

Prós: I loved the location. The reception counter people was so nice and had a very nice warm welcome. The hotel room was the best nice views! Love it.

Prós: Service was excellent. Everything we needed they provided.

Prós: Location outstanding lots of facilities in hotel Bars restaurant bakeries- staff very willing to help w/ pretty good English skills subways nearby and taxi stands many nice restaurants at all price points too

Contras: Tour desk staff seemed unwilling to assist w/ A restaurant res one night- maybe didn’t understand me?

Prós: Every thing

Prós: The view of hotel room. The breakfast.

Contras: The fact that we asked for a family room and the extra bed occupied all the room so no space for our luggage. Better to book two room if you are a family of 4.

Prós: Room is very small, but the view was great. The location is good, but not the best, It's around 10 min walking to get to the metro and around 30/40 min to get to the main areas of Tokyo.

Contras: The breakfast was changed from buffet to a breakfast set, but they should have considered more that guests coming from western countries may not like Japanese style breakfast.

Prós: Great location. Great view. Great price.

Contras: Nothing

Prós: This was our first stop in Tokyo and we were not disappointed. The staff was amazingly friendly and very welcoming. The view was amazing. It couldn't have been a better first impression of Tokyo.

Prós: The view was just spectacular and worth upgrading at the ocean view room. The room itself was also very nice size and comfortable bed.

Contras: Wifi should be available for all staying guests without joining a membership. It would be alright to try free membership but nowadays, all the oversea hotels allow the free Wifi anywhere you go. Since there is a beautiful view from the room, it would be perfect if there were chairs at the balcony to enjoy most of it.

Prós: The hotel was beautiful. Staff was very nice.

Contras: I saw a couple of cockroaches crawling on the buffet during breakfast. I lost my appetite after that. :(

Prós: None

Contras: I booked non-smoking room but when I checked in they said there is no more non-smoking. I finally managed to switch room 1:00 in the morning. Staffs seem don't care if you stay or not. I had 2 luggage storage before checked in but they couldn't find them.

Prós: View from my room was just like a post card. Beautiful!

Contras: Location was a little far to center of Tokyo.

Prós: i only like the location

Contras: hallways have a weird smell. carpet all around is dirty

Prós: Customer service exceeded expectations, even for a Hilton

Prós: Nice to have a bit of luxury on our holiday, the Hilton was that.

Prós: It is in a marvelous location

Contras: No

Prós: Exceptional

Contras: Nothing

Prós: The bayside view was the hoghlight of the room

Contras: I cannot list a thing that I didn't like

Prós: Amazing location Superb staff

Prós: The nice view

Contras: No notes ballpen and bubble bath

Prós: High quality of service, wonderful bay view, rich variety of dining, excellent room service, staff professionalism

Prós: Close to train station Good staff service

Prós: The location was exceptional. Incredibly centered and in a quiet section of Ikebukuro where you could truly get anywhere in a short time. Anyone with a JR Rail Pass will really benefit if you can get a spot here. The hotel otherwise is a little smaller than what the pictures on the website allude, but its not a big deal if you are out and about travelling.

Contras: The concierge and the front desk left a lot to be desired. Don't bother asking them for much help unless its something fairly simple.

Prós: I like that they have bus service to and from both Tokyo airports (Haneda and Narita). This is very convenient. I also like that it's very close to the train station. Very convenient location overall and rooms are very nice and clean.

Prós: Excellent hotel with excellent service. Only after I had checked-out and arrived at the airport over an hour away did I realize I inadvertently left some very important items in my room. The staff at the hotel was extremely patient, kind, and went out of their way to send the items to us via their airport bus service at no cost to us. If not for housekeeping, the front desk, and guest relations coordinating the delivery and finding people that spoke our language to communicate with us, as well as the airport's helpful staff watching out for the right bus for us, we would have been lost. Special thanks to Mayumi Okuma-san. That's what I call superior service. I will always be grateful and will definitely stay at this hotel whenever I am in Tokyo.

Contras: Free in-room wi-fi would have been a nice touch for the hotel because every other hotel we have stayed at in Tokyo and other major cities offer it for free, but the 500 yen per stay is still tolerable.

Prós: Amazing customer service.

Prós: Location highly convenient with train station located only minutes away. Lots of shopping in Ikebukuro. Hotel employees very accommodating and highly professional.

Prós: the staff are top notch, friendly and great customer service.

Contras: breakfast and dinner there was pricey.

Prós: The rooms are clean, the place is fine, the service is great. They don't skip a beat. The room safe is really convenient.

Contras: Here's the thing, I stay in Tokyo a few times a year. The prices here are expensive for rooms this small. As for the breakfast, it's catered to Japanese travelers with food that I really can't put down in the morning. No whole wheat bread, no espresso coffee, not enough fresh fruit.

Prós: Location...location...location...AND The staff can understand English and are always very helpful in answering queries

Contras: The bedcover in the room had a some bloodstains - seems laundry is not good

Prós: I thought the location is perfect because it was only 5 mn walk from IKuburu train station and from there you can explore the rest of the city.

Contras: The view from the window was awful. My room was overlooking a lower roof that looked ughly to me. Breakfast was not provided and there was not even a coffee maker to make coffee in the morning. I thought the price was a bit expensive for that standard of a hotel. The carpet was not clean also.

Prós: Very convenient location.Staff is friendly. Unfortunately no wifi (but most places in Tokyo doesnt have WIFI anyway). But it is an excellent place to stay as it is close to everything!

Prós: I t was a pleasant experience, wi th god food (too high forus when we were not on Grand Circle Tour), good bedroom and toilet, great service, and wonde rful location near Ikebukuro.

Prós: Location, for a couple reasons. It was close to a shopping / dining area and 5 mins away from the nearest subway station. Airport Limousine drops guests off right at the hotel's doorstep, which is a huge plus.

Contras: None

Prós: Location, room, service.

Contras: The breakfast is very poor and the room service in closed from 11pm until 6am, what it is not practical considering the jet lag.

Prós: Very clean, friendly staff, great location in the city. Unrivalled hospitality and service.

Contras: Nothing.

Prós: Everything was exactly as expected.

Contras:

Prós: Location and price via booking.com

Contras: Gym is too expensive for daily workout of just 30-45min.

Prós: The hotel staff is very helpful and informative. Hotel is located within 3 minute walking to the Subway and JR.

Contras: The standard double room is tiny for big people. Pay a little extra and get the bigger room would make it ideal.

Prós: Location of hotel was great!

Contras: Comfort of the bed, understand most beds in Asia will be a bit more stiff than usual.

Prós: Clean

Contras: No seating in the lobby for waiting, cleaning staff accidentally threw out my dirty laundry and the hotel would not reimburse me. Location is far from Shinjuku Station not the best location.

Prós: The location of the hotel is great for exploring Shinjuku, as well as about 10 min walk north of the main station. Great value for the money and I would highly recommend if you plan to go explore Tokyo while spending minimal time at the hotel.

Contras: Pillows were thin and uncomfortable, other than that and being on the smaller side, this was a great hotel choice.

Prós: First, let me start with the location. I will say it is friendly for all ages 18 and up. I include even seniors because the location really does have it all! However, it is really close and somewhat in the middle of their redlight district and Although I know this can sound problematic or even too crazy, it really isnt because all of it is kept away from the streets. You only know what the places are based on the wording of the advertisement outside such as "thai special massage." All funny though even for us as a married couple. You are only two blocks (5min walk if you are slow and not from the city like we were) from the Shinjuku train station and this was solid gold for us to get around even with our luggage because in case you have not heard, Taxis are pricey!! Another great thing about the location is the food! We are foodies and we love bargains and high end so we can try it all!!! I also do not eat fish and my husband loves his sushi and again, they have it all! From 1,000 yen lunches to nice steak dinners in which we spent up to 9,000 yen but we also ordered a couple rounds of beer and limited this kind of spending to only every other night. Other than that they have reasonable 3,000 yen dinners for two and we even had steak tacos at this rate!! As for the staff, they answered all the million questions we had even when it was reallllly busy during check in hours. They were all very patient! Our package did not include breakfast but the hotel is located in front of a family mart and across the street from a 7-11 (with an ATM) and in case you did not hear in places like reddit, some people come here for food from these places alone! We usually picked up sandwiches or hotcase items with drinks for under 1,000yen in total for two of us! And went about our day. The hotel people clean the room everyday, restock toilettries in the bathrooms daily, and leave you water bottles daily as well as fresh towels. Very very clean people and yes you might be culture shocked to learn the square footage is veryyyy small but two of us fit just fine and comfortably and come on, if you are going to japan do your research! Anywhere you stay will have the same issue with squarefootage because this country has one of the most expensive realstate value, meaning this culture often downsizes in space because larger does not neccesarily mean better. I wish there were more i could say and although I could it really means you should choose APA at Kabukichu!

Contras: I have nothing I could possibly complain about. I mean wour airplane landed 6 hrs ago and I am already leaving a review.

Prós: Free spa.

Prós: Good Location

Contras: Room area too small,I don't have space for luggage

Contras: Downstairs bar closed at 8pm - too early fro guests.

Prós: Staff and facilities were great. Location was amazing. Highly recommend.

Contras: Just a little noisy during the night.

Prós: Tokyo area was greate.

Prós: Close to the JR Shinjuku station, near restaurants and shops of Shinjuku

Prós: Absolutley fantastic! Great location with extremely comfortable room! Would definately stay here again! Thank you to the wonderful and friendly staff who made our stay so great! Ho

Prós: Location is convenient with a 5-10minutes walk from the station.

Contras: Room is very small, just enough walking space.

Prós: We were upgraded to a deluxe room.

Contras: Rooms weren’t completely sound proof.

Contras: Rooms a little small. Bathroom was quite old and basic

Prós: Perfect location and accessible to all transportation.

Contras: None

Contras: The room could have been a bit bigger but then again so are most rooms in Tokyo

Prós: Just about everything was as expected.

Contras: Only complaint was that room was too warm (March stay) we couldn't get the air conditioner to cool the room adequately and couldn't open the windows to cool it down to an acceptable level.